Learn how professionals in the tech
industry got to where they are today 
and what a day in the life looks like.

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Career Path - Sidharth Kumar, Director of Product Marketing at Exoprise banner image

Career Path - Sidharth Kumar, Director of Product Marketing at Exoprise

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What do the career path and the day-in-the-life look like for a Director of Product Marketing at Exoprise?

We connected with Sidharth Kumar to find out!

Interested in learning more about Exoprise? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in New Delhi, India. My father was a commander in the Indian Navy while my mother was a school teacher.

Where did you go to college?  What did you study and what was your first job out of school?

My undergraduate program was from India where I got my bachelors in computer science. After graduating, I started my career in Quality Assurance and Management.  

Sidharth Kumar Exoprise

How did you make the transition into marketing?

After working for three years in India, I came to the US to pursue my masters in computer science from USC. Post graduation, I started working for Goldman Sachs in New York. Part of my job profile was to enable the software development team to use automated tools we were building for testing. This endeavor required internal promotion, documentation, training, and relationship building. As more teams started to use automated tools, I started to realize that Marketing was coming naturally to me. That experience brought me to USC where I got my MBA in Marketing and transitioned into a new career.

What has attributed to your success thus far and has helped propel you to the position you have now?

I feel there are no shortcuts to hard work. One needs to be determined and have a positive attitude to succeed. Once I knew what my long term career goals were, I made that transition and have never looked back since. 

Sidharth Kumar Exoprise

Can you share the high-level responsibilities of your current position as a Director of Product Marketing at Exoprise?

On a high level, this role is strategic in nature and requires a lot of planning around content development and product awareness. I also work with third party analysts for thought leadership and gain insights into where the market is heading in our product domain. In my role, I am also responsible for messaging, positioning, and sales enablement.

Any tips for someone considering a career in your field?

Marketing is broad but having a good understanding of Marketing fundamentals (though it takes time) is important. Find the reason as to what makes you a good marketer. Talk to industry leaders and gain knowledge on everyday activity in marketing. 


Day in the Life

Coffee, tea, or nothing?

A lot of organic black coffee!! 

But Indian tea on weekends 

What time do you get into the office? 

We all are working remotely so I start my day pretty early.

I log into my machine around 7 am but it varies sometimes as I need to get some exercise first.

What are three things that motivate you in your role?

  • Sense of responsibility (as I head product marketing)
  • Passion for marketing 
  • How my work impacts the company and adds value

Every day is different, but can you outline what a typical day looks like for you?

Day starts with checking emails first. And then planning what tasks I need to complete which is centered around content development (blogs, webinars, videos, web pages, whitepapers, case studies, etc.) From a digital marketing perspective, I track visitors on our company website and the page views we are getting using certain tools. Our visibility and page rank is important and we need to maintain or exceed that position. Then I have 1-1 or teams meetings to report on updates and progress. 

Sidharth Kumar Exoprise

Any productivity hacks?

  • Try doing intensive work in the morning when you are fresh
  • After lunch, coffee and sugar helps!
  • Take regular breaks and stretch

What are the 3 apps that you can’t live without?

  • CNBC
  • Outlook
  • WhatsApp

What professional accomplishment are you proudest of?

Exoprise has been a fantastic journey even though I have been here for only 6 months. In this time, I have accelerated my learning and worked on assignments that I had never done before. For example, the new product video series is the one where I spent a lot of time working with the product team to understand functionality and come up with a concise script. I had to learn a new tool (Camtasia) for recording and editing. Today, we have 2 videos that are live on our website/Youtube and several more in the pipeline. The company had not produced a new video in the last 5-6 years and this project added a lot of value and fresh appeal to our marketing portfolio.

Who do you admire or call upon for professional advice?

My father

About the
Company

Exoprise is the leader in Digital Experience Monitoring for SaaS, Cloud apps, and ALL of Microsoft 365. Our platform empowers businesses to see, diagnose, and optimize the applications and networks everyone relies on. We help organizations deliver optimal end-user experiences.

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Career Path - Sarah Sidford, Sales Manager at Rapid7 banner image

Career Path - Sarah Sidford, Sales Manager at Rapid7

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What do the career path and the day-in-the-life look like for a Sales Manager at Rapid7?

We connected with Sarah Sidford to find out!

Interested in learning more about Rapid7? Make sure to check out their company page!


Where did you grow up?  

I grew up on Long Island about 45 minutes outside of New York City. I’m a huge theatre person so I spent a lot of time going into Manhattan seeing Broadway shows.

Where did you go to college?  What did you study? Did this have an impact on your current career choice? 

I went to Hamilton College, a liberal arts college in upstate NY. I majored in Mathematics with a minor in Computer Science. I’ve always had a technical brain that enjoys problem solving but I also love artistic and athletic activities. I was in an a cappella group, played with our school orchestra, was captain of a dance team and played ultimate frisbee. I constantly sought out a balance of analytical and artsy. 

When planning for my next step after graduation, I spent time reading job descriptions posted to our Hamilton networking page. I then applied to the ones I felt I was well suited for. Lucky for me, there was a listing from a Hamilton alumni for a BDR position at Rapid7. It seemed a perfect blend of technical and social that I was craving. I’m able to work on a team and meet new people all the time but also get in the weeds and apply problem solving to help customers. The rest is history!

What has attributed to your success thus far and has helped propel you from the role you started at Rapid7 with to the position you have now? 

I’d say a big part of it is persistence. I’ve been with Rapid7 for over 7 years and investing that amount of time building a territory and learning the business will yield results. I also have a personality that embraces and thrives in change. Some people might find it jarring but the constant evolution keeps me entertained and challenged. 

Can you share the high-level responsibilities of your current position as a Sales Manager at Rapid7?

My job is to enable my team to reach their goals and find success in their career. I’m responsible for understanding where the team’s business stands and help where needed. I also work cross functionally to find ways sales as a whole can optimize and innovate. 

Any tips for someone considering a career in your field or at Rapid7?

If you love learning and love thrive off of change and new challenges, this is the place for you. What has kept me here for 7 years is that no year is the same. The space is ever-changing, the company is constantly evolving and there’s no shortage of amazing people to work with and opportunities to grow. 


Day in the Life

Coffee, tea, or nothing?

Every stage of my life I think it’s the time I’ll finally get into coffee, but still has never happened. That said, I drink tea almost every day and pretty constantly. It’s quite soothing. 

What do you miss most about being live and in the office? 

So many things. I miss seeing people that I don’t work with on a daily basis and meeting new people around the company or bumping into old friends. The energy and the space itself is magical. Then there are little things I miss like being in conference rooms for meetings, bumping into people in the hallway, high fiving people when they close a deal and so much more. That said, having this much time away will make coming back that much better. 

What has been the best aspect of being remote (how has your company supported you)?

Rapid7 has handled remote working extremely well. I was able to transition pretty seamlessly to working remote. I always felt extremely supported and confident that Rapid7 would stay steady and solid throughout the external mayhem. 

What are three things that motivate you in your role?

  • Positive Impact- Helping our customers, helping my team and helping the company. I always want to leave things better than I found it and at Rapid7 you really have the ability to make a difference. 

  • Problem Solving- Even 7 years in, I’m still finding scenarios I have never encountered and I love facing these new challenges and finding creative solutions

  • Teaming- I’ve always loved camaraderie and being part of a team. At Rapid7 there are lots of different team structures you work within which gives you exposure to great people. You learn a lot from them and having that many perspectives helps you grow

Every day is different, but can you outline what a typical day looks like for you?

Right now as I transition into this new role, it is a LOT of meetings. 1-1s with my team, interdepartmental meetings, interviews, and strategic planning meetings. Then I also find time to update tracking data for our pipeline and listen to calls to help with feedback and strategizing.  

What professional accomplishment are you most proud of?

When I first started on our Detection and Response team in 2014, we had less than 10 customers, a sales team of 2 and we were trying to pioneer a new space that had yet to be defined. Rapid7 had a vision to solve a massive problem in the security space but it was going to take a lot of education to get the word out. When I think back to that time and compare it to where we are today- a market leader, hundreds of customers and a dedicated sales organization of over 80 people - it blows my mind. I’m truly lucky to have been part of this team from the beginning and see how much believing in that vision has paid off.

About the
Company

With Rapid7 technology, services, and research, organizations around the globe can break down barriers, accelerate innovation, and securely advance.

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Career Path - Jerry Ding, Designer at Piaggio Fast Forward banner image

Career Path - Jerry Ding, Designer at Piaggio Fast Forward

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What do the career path and the day-in-the-life look like for a Designer at Piaggio Fast Forward?

We connected with Jerry Ding to find out!

Interested in learning more about Piaggio Fast Forward? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in a small township in Hsinchu County, Taiwan, where you can see the paddy field in a 5-minute walk. My dad is working at a tech company. My mom taught at the school and now is a housewife.

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to National Cheng Kung University in Tainan City where I studied industrial design. After I graduated and finished my military service, I came to the states and obtained my master's degree in industrial design at RISD in 2017. I did a couple internships, but PFF is my first job out of school.

What has attributed to your success thus far and has helped propel you to the position you have now?

I am lucky to be joining PFF and meet many great minds here. One thing I came to realize is that when I'm surrounded by that many talented people, one thing I have to do is to take any challenge as an opportunity to learn and grow. At the end of the day, they will all come together. My past experience has taught me that everything is connected and intertwined at some levels. Even I may not be aware of it at the beginning, but eventually, they will gain me a new perspective and provide me the strength you need to build a future career. 

Can you share the high-level responsibilities of your current position as a Designer at Piaggio Fast Forward?

I’m addressing both physical and digital products from a user experience perspective to ensure that no matter what platform(s) the product is on, they are pleasing for people to use.

Any tips for someone considering a career in your field?

It's a cliche, but I think staying conscious and self-learning is essential in this fast-paced industry. The tools I learned and the format of the product we understood at school have changed dramatically compared to today's technology.


Day in the Life

Coffee, tea, or nothing?

Both

What time do you get into the office? 

I go to the office once or twice a week when I need to. Other days I wake up around 8:30 and make a cup of coffee, which has become a ritual for me to mark the start of the day.

What are three things that motivate you in your role?

Come up with new ideas, solve new challenges, learn new things from people.

Every day is different, but can you outline what a typical day looks like for you?

It is very difficult. The design team has a weekly meeting at the beginning of the week, where we use this meeting to configure and prioritize the tasks that need to be done during the week. For the past week, I’ve been tweaking the app screen based on the developer’s feedback. Before that, I was doing internal user testing for the package design, so I spent a couple days watching people unboxing our product.

What time do you head out of the office? -> What time do you get out of work?

It is more fluctuated depending on where I’m in the process.

Do you log back in at night or do you shut it down completely?  

I used to work until I felt comfortable with the progress before I left the office, so it's very flexible based on the workload. Since the pandemic, my work and life are now happening in the same space, I’ve been trying to separate them more strictly to make sure I get the right balance and have full energy to address the task the next day.

What are the 3 apps that you can’t live without?

Google Map, Spotify, and lately there’s another one, which is mygita app.

What professional accomplishment are you proudest of?

Our gita robot won a Red Dot Award and the package won a Adobe Dieline Award, I’m proud of being part of the team.

About the
Company

We build technology products that move the way people move.

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Career Path - Catherine Wright, Director of Product Management at Definitive Healthcare banner image

Career Path - Catherine Wright, Director of Product Management at Definitive Healthcare

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What do the career path and the day-in-the-life look like for a Director of Product Management at Definitive Healthcare

We connected with Catherine Wright to find out!

Interested in learning more about Definitive Healthcare? Make sure to check out their company page!


Where did you grow up?  

I grew up in Chatham, New Jersey, a town about 30 minutes outside of Manhattan and a big commuter town for those working in New York City. Growing up, I always imagined I’d end up living or working in New York City. However, I ended up going to Boston College for undergrad and Boston captured my heart. It’s been about 10 years now & I’m still here!

Catherine Wright Definitive Healthcare

What did your parents do for work?  Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I was fortunate to grow up in a household where my parents & sister served as constant role models and where creativity, education, and hard work were always encouraged. My mom is a Registered Nurse and my dad an Electrical Engineer  - two very practical and impressive career paths - so when I chose to major in Environmental Geosciences, the question of “What do you do with that major?” naturally came up a couple times at the dinner table! Truthfully, I didn't have a great answer at the time but I loved what I was learning and was motivated by the possibility that I could apply what I was studying in the classroom to real-world environmental and sustainability initiatives. 

Upon graduation, I began interviewing with some of the largest energy & natural resource companies and quickly realized I was more attracted to the flexible, and sometimes unpredictable, culture of a “start-up” company….enter Definitive Healthcare, which had about 20 employees when I first joined.  While healthcare may have been a departure from my planned career path, the problems that exist in the healthcare industry bear a remarkable resemblance to those faced in the environmental sustainability sector in that they are hugely complex issues that impact every human being and which I believe can only be solved through data driven decisions and innovative thinking.

What has attributed to your success thus far and has helped propel you to the position you have now?

Since day one at Definitive Healthcare, I have been surrounded by some of the smartest, kindest, and most supportive people who have continued to serve as mentors and role models throughout my career. They have fostered an environment that encourages quick thinking, risk taking, and learning from failure - all attributes that I highly value and believe to be crucial in any endeavour, personal or professional. 

I have also come to realize that you need to be your own biggest advocate. Set your sights on something and figure out what you need to do to get there - ask for help, be vocal about your goals, and take risks! Sometimes you need to create your own opportunities, rather than wait for ones to arise. 

Finally, don’t overlook the value of being a team player. I believe very strongly in the thinking that “a rising tide lifts all boats”. Look for ways to support those around - you’ll likely learn just as much, if not more, through those experiences. 

Catherine Wright Definitive Healthcare

Can you share the high-level responsibilities of your current position as a Director of Product Management at Definitive Healthcare?

Definitive Healthcare aims to facilitate better conversations and better results in the healthcare industry through the availability of accurate and innovative healthcare data. In my current role, I work with a wide array of stakeholders to develop new products that enable Definitive’s clients to gain more insight into the increasingly complex healthcare ecosystem and to drive innovation in this rapidly growing market. Day to day, this means operating at both a high level and planning our product roadmap and strategic initiatives for the next 6 - 24 months, while also collaborating with our engineering team to deliver new products and features to our clients on a monthly basis. 

I love my role as it allows me to interact with so many different aspects of our business; from jumping on client calls, to supporting on product release rollouts, to contributing to due diligence efforts with M&A targets, and more. No two days are the same and I love the variety - it keeps you on your toes and keeps you humble as every day is a learning experience!

Any tips for someone considering a career in your field?

Every opportunity is just that - an opportunity. Very few careers are linear with clearly defined paths and Product Management is no exception.  The product management space is exceptionally cross functional - you wear so many different “hats” throughout one day: business, engineering, customer service, etc. I don’t believe there is a single role that would not provide valuable experience if Product Management is your goal so keep an open mind and be willing to take on new roles and experiences. 

Additionally, building strong relationships and open lines of communication is key to the Product Management role. Try to view every interaction and conversation as a learning opportunity -  the more you understand the nuances and strengths and weaknesses of your business or industry, the better Product Manager you’ll be!


Day in the Life

Coffee, tea, or nothing?

Tea! My (in)famous mug has been by my side every step of the way!

What time do you get into the office? 

Pre-COVID, I was definitely an early riser and liked getting to the office early to get work done before the hustle and bustle of the day started. Now the office is my kitchen table & the commute is much shorter. I usually start my day walking our dog around South Boston and grabbing some tea from our local coffee shop before signing on!

What motivates you in your role?

Working at a rapidly expanding company means you have to stay on your toes. There is always something new to learn, a different way to approach a problem, or maybe a new priority that no one saw coming! I love that I constantly find myself in unfamiliar territory and have the opportunity to learn new skills or become a thought leader in an area of our field to which I previously had little or no exposure.

We are also fortunate to have amazing customers who view us are partners and are eager to share industry insights, provide feedback, or even just engage in an open ended brainstorming session with us. Definitive has always been an extremely flexible and dynamic company and we are able to take ideas and feedback and quickly translate that into meaningful products or enhancements for our customers. Our customers are solving some of the toughest, yet most important, problems within the healthcare market and it’s awesome to be able to play a part in that process.

Any productivity hacks?

Run defense on your calendar! Especially in remote/Zoom land, calendar real estate can be precious. Don’t be afraid to block off time & commit to getting certain projects done during those blocks. 

What are the 3 apps that you can’t live without?

Throwback to 2002 - while I’d love for my answer to be the trendiest app out there, the real answer here is the Windows Snipping Tool (Definitive is a Microsoft shop). Similar to Netflix constantly threatening to pull the West Wing from its platform, let’s hope Microsoft never follows through on its plan to deprecate this tool. Otherwise, not much of an avid app-er! I prefer the tried and true pen and paper for my most serious brainstorming or planning sessions.

What professional accomplishment are you proudest of?

Outside of having some awesome opportunities at Definitive Healthcare, I am most proud of my relationship with Crossroads School, a local Massachuesetts organization that serves the autism community. Definitive Healthcare has an amazing culture of volunteerism and giving back and through Definitive, I’d have the opportunity to work closely with Crossroads School for over five years now. I was asked to join the Crossroads Board of Trustees in 2018 and have had the amazing opportunity to further support this incredible organization through that position. I have seen first-hand the positive impact that partnerships between corporations and non-profits can have for all involved and hope to expand Crossroads School’s relationships with other local businesses & corporate communities over the coming years.

Who do you admire or call upon for professional advice?

While I rely heavily upon my husband and family for advice of all kinds, my boss/Chief Product Officer, Kate Shamsuddin Jensen, has also played a major role in my professional development over the years. I have been fortunate to work with Kate for over 5 years and have watched her help grow the company from a small start-up to a full scale product organization. Kate has an amazing knack for knowing how to respond in any given situation with tact, grace, and confidence & I feel very fortunate to have her as a mentor. Her flexibility to operate at both 10,000 feet and also 1 inch deep, when needed, is an important skill that I attempt to emulate in my day to day at Definitive Healthcare. It’s inspiring to have such a successful and caring individual in your corner.

About the
Company

Definitive Healthcare delivers data, insights, and analytics on the healthcare market to help companies accelerate their go-to-market efforts.

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Career Path - John Nolan, Customer Support Technician at JRNI banner image

Career Path - John Nolan, Customer Support Technician at JRNI

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What do the career path and the day-in-the-life look like for a Customer Support Technician at JRNI

We connected with John Nolan to find out!

Interested in learning more about JRNI? Make sure to check out their company page!


Give us an overview of your professional experience.

Professionally, I come from a non-tech background. After college, I interned for the Massachusetts Probation Department, but decided that line of work was not for me. At that time, I was offered a management position at Anton’s Cleaners, and spent the next seven years managing a team ranging from 5 to 10 people at various locations. My passion was always tech, and I finally decided to take a leap into this industry, and JRNI was gracious enough to grant me this opportunity.

What’s one of your biggest accomplishments so far in your career at JRNI?

I’m proud of the amount of information that I have been able to absorb since coming to JRNI. My colleagues are experts on our platform as well as this industry, and are always willing to teach. I could not be more grateful to all of them!

What’s the most rewarding part about working at JRNI?

The most rewarding part of working at JRNI is the Eureka moment when I finally get to the root of a bug or issue that has proved difficult to pin down.

What are some of the projects you’ve been working on recently?

Lately, I have been in training for JRNI’s newest product (launching soon!), which will be a key addition to our platform. Stay tuned to our blog and social media for more updates!

What’s a typical day like for you?

Being part of a global team on a “follow the sun” support model, I typically come in and get caught up with everything that has transpired since I signed off. I then work on any open issues I have, react to any new issues that arise, and support other members of the customer experience team that may need my assistance. The day ends with passing the torch to the next support team that comes online, which is our support team in Sydney, Australia.

Tell us a little about JRNI’s culture. What’s your favorite part about it?

JRNI has a great internal culture. We work hard but we encourage enjoying our day together at the same time. Whether it’s the summer outing, a surprise pizza party, or just a coworker sharing a funny story about their son in the middle of a workweek, I always hear cheerful people in the office. The combination of simultaneously being heads down and getting work done while still cracking jokes and laughing creates a wonderfully balanced environment that I love being a part of.

What’s your favorite thing about your coworkers/team?

We have a very dynamic team, and rely on each other across 4 offices globally. No matter what time of day it is locally, individuals are always willing to help each other out and work together. I appreciate that no matter who, where, and when I ask for help; our team will always get me what I need and take the time to explain the solution if it was something I was unfamiliar with.

What's one thing that people don't know about you?

I used to write and animate comics all throughout elementary and high school.

If you could visit anywhere in the world, where would you go?

I would love to visit Istanbul, and stand on top of the remains of the walls of Constantinople.

About the
Company

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey.

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Career Path - Andrea Forsht, Director, Diversity, Inclusion and Social Impact at Quick Base banner image

Career Path - Andrea Forsht, Director, Diversity, Inclusion and Social Impact at Quick Base

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What do the career path and the day-in-the-life look like for a Director of Diversity, Inclusion, & Social Impact at Quick Base

We connected with Andrea Forsht to find out!

Interested in learning more about Quick Base? Make sure to check out their company page!


In 2020, diversity and inclusion has been brought into the spotlight for all businesses. Quick Base brought on Andrea Forsht to lead all diversity and inclusion initiatives and put an action plan to this meaningful work and engage our community in vital conversations. To be the most inclusive community in software, we knew we had to start at home. We sat down with her and talked about her first few months, and her plans moving forward.  

Andrea, can you tell us a bit about your background and the work you did before you came to Quick Base? 

I’ve spent the last 10 years working in corporate philanthropy working in foundations or leading corporate citizenship initiatives. Around 2015, I expanded my scope to include employee experience, focusing on how organizations create inclusive cultures and building initiatives that inspire engagement. Most recently I was at Thomson Reuters working on community partnerships and alliances primarily in the Twin Cities, where I am based. 

Can you tell us a bit about what brought you to Quick Base? 

Deciding to leave one job to start another is always a complicated choice. This one was particularly challenging given a global pandemic, the civil unrest following George Floyd’s murder, joining a new company remotely (from over 1000 miles away), oh, and being about 30 weeks pregnant. Timing is everything!  

I was initially drawn to the goal of becoming the most inclusive company in software, but what really excited me was the opportunity to have an integrated approach to D&I and social impact work. I have done social impact and culture building work for more than 10 years. In many of the organizations I have been a part of, the work was often segmented and sometimes seen as a “nice to do” rather than a business imperative. At Quick Base, because our product is inherently inclusive, the connection between the work was undeniable and seen as interconnected even before I got to the organization. I didn’t have to sell it to anyone which was refreshing!  

What are your main priorities? 

Before I arrived at Quick Base, the organization did a deep dive to understand and share our current levels of diversity and inclusion. The survey gave us a clear picture of the diversity of our organization and captured an understanding of the degree to which various subgroups of employees feel when it comes to belonging, feeling valued, safety, equal opportunities, and the overall commitment of the organization to D&I initiatives.  

The team did a great job at examining the data and breaking it down by different dimensions of diversity. We are starting to do the same thing with various teams and departments so in addition to building an organizational strategy, we are looking to the senior leadership team and other functional leaders to take their data and build initiatives to address challenges unique to their teams. 

When it comes to our overall strategy, we are focused on creating more equity within the organization and looking at additional data related to pay, performance reviews, and career development for women and BIPOC employees. We are finding ways to be more intentional when it comes to our talent pipelines, taking steps to assemble more diverse interview candidate slates and setting goals for growing our talent across different dimensions of diversity. We are also refining our social impact strategy by mobilizing our employees and products in ways that are impacting minority owned/run/founded small businesses and nonprofit organizations.  

Could you expand on the social impact element of your role? 

I have touched on this already, but I think it is important to reiterate how lucky we are to have a software that is inherently inclusive. Often times company’s philanthropic efforts are less connected to the business or driven by marketing and brand strategy. We are fortunate to be able to leverage our product and people as our biggest assets in our social impact work. It is more than just writing a check attending a gala. It is building strong, long-lasting relationships and upskilling the community for greater professional and economic opportunity. 

What have you learned in your first few months in your role? 

Now that I am a couple months into the role, I have been most excited about how engaged employees are. I have had such a warm welcome and though I am a team of one, it is clear that I have a great group of colleagues ready to do the work with me. 

Where do you see our greatest opportunities lie? 

While I am always excited about the opportunity to build strategic partnerships externally, I think our greatest opportunity will be internal. Intentionality around how we are building an inclusive environment, ensuring that employees feel safe bringing their whole selves to work and eliminating bias from internal processes like performance reviews, promotion/internal mobility will go be foundational for attracting and retaining diverse talent and spreading that commitment externally.

What impact do you think Quick Base can make investing in D&I? 

Quick Base has a goal of becoming the most inclusive company in software. Our low-code technology is well positioned to close the opportunity gap in technology and reach people who traditionally have not had access or exposure to code development. We have an opportunity to not only create a community of app developers and builders that is diverse and inclusive, but also an organizational makeup and culture that reflects that community. 

The tech industry is not historically looked at as a leader in diversity and inclusion – what do you think organizations need to keep in mind to create true diversity, equity and inclusion? 

This is really difficult work, and it is not going to be an overnight fix. We have been talking a lot about having a dual–track approach to D&I where we focus both on short term gains and long term goals. It is a balance when it comes to showing sustainable impact. Another thing to keep in mind is that we don’t have a lot of examples of companies who have gotten it right, especially in tech. I think we need to be flexible, try new things, fail fast and reset quickly. It is going to be an iterative process. 

About the
Company

Unlock the potential of your digital operations with Quickbase's no-code platform.

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Career Path - Travis Moore, SVP, Sales and Client Growth at Kyruus banner image

Career Path - Travis Moore, SVP, Sales and Client Growth at Kyruus

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What do the career path and the day-in-the-life look like for a SVP, Sales and Client Growth at Kyruus?

We connected with Travis Moore to find out!

Interested in learning more about Kyruus? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?Travis Moore Kyruus

Sheboygan, WI (home of Johnsonville Brats). My dad worked as an engine inspector at Kohler Company. My mom was a facilities manager at a large engineering company. 

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

Undergraduate at University of Wisconsin-Milwaukee (BS Nursing). Graduate at University of Phoenix-Denver (MBA). First job out of college was a Neurotrauma/Orthopedic Pediatric Nurse at Children’s Hospital Denver, CO. Then got the bug for technology, and switched careers and joined Thomson/MICROMEDEX (now IBM), then Influence Health (now Healthgrades) and finally here at Kyruus. A 21-year journey so far.

What has attributed to your success thus far and has helped propel you to the position you have now?

Passion, grit, work ethic, and a desire to always learn!

Can you share the high-level responsibilities of your current position as a SVP, Sales and Client Growth at Kyruus?

I am responsible for new and existing client sales, for all of our verticals, along with Channel Partnerships, Sales Operations, and Sales Engineering/Consulting. 

Any tips for someone considering a career in your field?

Pre-COVID I would have said, prepare for a lot of travel, but that has of course changed dramatically. In my opinion, while sales is not for everyone, it’s one of those careers that some may think you have to be born to be in, and that is simply not true. I have seen plenty of salespeople who never even considered it being an option, including me, but I do think if you want the flexibility like no other career (at least most), sales is a great opportunity. 


Day in the Life

Coffee, tea, or nothing?

Coffee

What time do you get into the office? What time do you head out of the office? 

I work from home, so whenever I need to start and finish.

What are three things that motivate you in your role?

  • My team - I always want to see them grow and they drive me!
  • My company - we are changing lives.
  • My family - they are the ultimate motivation!

Travis Moore Kyruus

Do you log back in at night or do you shut it down completely?  

Log back in. I’ve adopted Jeff Bezos’ “work-life harmony” (not balance - as balancing is too hard).

Any productivity hacks?

  • Slack (so much better than email)
  • Handwritten (old school) to-do lists
  • Don’t think you can, or should, respond to every email. If it’s that important, someone will text or call you.

What are the 3 apps that you can’t live without?

  • Music apps (music junky)
  • YouTubeTV (because I recently cut the cord)
  • Life360 - I have three boys!

What professional accomplishment are you proudest of?

Being a Pediatric Nurse. It gave me so much perspective in a short period of time, and made me who I am as a professional today.

Who do you admire or call upon for professional advice?

 I have recently been provided a “sales coach” and it’s been amazing! 

About the
Company

Kyruus is the industry leader in provider search and scheduling solutions for health systems.

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Career Path - Andrea Meister, Solutions Design Engineer at Vecna Robotics banner image

Career Path - Andrea Meister, Solutions Design Engineer at Vecna Robotics

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What do the career path and the day-in-the-life look like for a Solutions Design Engineer at Vecna Robotics?

We connected with Andrea Meister to find out!

Interested in learning more about Vecna Robotics? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in a suburb of Detroit, Michigan. My mom, like a large number of people in Michigan, worked for the auto industry and my dad owns his own business and consistently recommends I do the same.

Robotics is big in Michigan: my elementary school had a FIRST Lego League team that I joined when I was 10 or 11.  FIRST Robotics and Robofest (which was founded about 30 minutes from where I grew up!) both have a huge presence there.  I’ve been around robots for a long time :)

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to MIT and majored in Mechanical Engineering.  Despite majoring in it, I never really found my niche in traditional engineering (think CADing, coding, design); I did, however, find a niche in Making Sh*t Happen.  A few of the things I made happen: 

My dorm’s freshman rush, complete with wooden fort, roller coaster, and 10 straight days of grilling.

Pinkie’s Diner, serving greasy staples every Sunday night.

After my junior year, I interned at a startup in Cambridge in the kind of job - “Customer Operations” - that I didn’t know existed.  My mentor there showed me that I could keep doing the kind of work I enjoyed and get paid for it.

I joined Vecna Robotics as a project manager for my first job after college.  The company was a lot younger then, so being a PM included everything from fixing broken sensors at a client site to fielding calls from high-ups of major clients.  It was an incredible way to learn about the technology and the industry, and opened a lot of doors for me to continue to build my career.

What has attributed to your success thus far and has helped propel you to the position you have now?

I’ve been extremely lucky to have mentors (both at Vecna Robotics and outside) who were fantastic professional role models and consciously invested in my learning.  They taught me important ideas that I still think about today: 

  • If you have an engineering background, there are lots of things you can do besides CAD or code.  It’s never too late (or too early) to change directions.
  • How far you can get from just giving someone a call and having a conversation; how doing that every week for a year builds a relationship with tangible benefits.
  • How to work not until you think you have the right answer, but until you couldn’t have the wrong answer.

The Poorly Drawn Lines comic that sits on my desk.

The best advice I’ve gotten, and the advice I use the most is this: set the narrative.  Be the one with a plan, the first one to say how a process should work, the one publishing the notes and keeping the record.  If people like your work, they’ll go with it because it’s way easier than doing it themselves.  If they don’t like it, don’t worry - they’ll tell you.  I think this Poorly Drawn Lines comic says it best.

Can you share the high-level responsibilities of your current position in Solutions at Vecna Robotics?

In Solutions, I work to find the right solution for the client: matching up their needs with what our products can do and supporting sales in finding the right applications for our tool.  Working in Solutions is like selling a hammer, that is, if most people knew what a hammer was but didn’t know how it worked, wasn’t sure which nails would work the best, cost enough money that you had to create a solid ROI analysis to sell one, and for some reason needed to integrate with a homegrown WMS.

Like at any startup, I wear a lot of different hats and get a lot of space to pursue projects I find interesting and helpful.  Outside of my formal role in solutions, I work to improve our customer training and support our Advanced Development team as a PM.  I also support each project I work with pre-sales through implementation.

Me (far left) leading a hands-on training on the warehouse floor.

Any tips for someone considering a career in your field?

Ask for a lot of advice and realize there’s a lot more career options than what you study in school!


Day in the Life

Coffee, tea, or nothing?

This is a tea team.

What time do you get into the office? 

In time for the first meeting of the morning.

What are three things that motivate you in your role?

Flawless quality of work.  Your clients and your coworkers can tell when something really shines and I love to get that “wow, this is everything I was looking for and more” reaction.

Making robots accessible to and work for the user.  Although it often doesn’t feel like it, the whole point of technology is to make our lives easier: to help people work less and live healthier, more fulfilling lives.  So if your technology isn’t doing that, what’s it for?

The fast-paced environment.  The pace of our company and the industry always jolts you awake when you get online, and there’s always something (or more than enough somethings) to keep you busy.

Every day is different, but can you outline what a typical day looks like for you?

I usually get in a little bit before my first meeting and make a fresh, old-fashioned to-do list with the things that I want to focus on and the things that need to get done before the end of the day.  After that, it can go in basically any direction, but on average I’ll do about an even split of: 

  1. Supporting active deployments
  2. Trying to close, or move closer to closing, current opportunities
  3. Improving our internal processes
  4. Writing training or documentation
  5. Chatting with folks (internal or external) to check in on progress, keep up to date on new developments, get the right information to finish a plan/decision/contract.

What time do you head out of the office? 

Whenever the work is done.  Sometimes this is super early to make up for the days when we’re working late into the evening to prepare for a meeting or push out a deliverable.

Do you log back in at night or do you shut it down completely?  

Log on in the evening all the time.  Some of my best work comes from the late-night sessions when no one is teams-ing or emailing me and I can get some deep focus time in.

Any productivity hacks?

Take a lot of flights.  Pre-COVID, my job involved a lot of travel, and traveling involved helped facilitate a lot of no-distractions time to sink into what I was working on or draft a queue of emails that would send when I hit the ground.

What are the 3 apps that you can’t live without?

Spotify, Alltrails, and Messenger.  Everything for work is replaceable with a notebook and face-to-face meetings.

Who do you admire or call upon for professional advice?

For big, life-altering advice, I talk to older mentors and parents.  For every day “could you tell me if this graph makes sense” or “is this email too aggressive” advice, it goes past a few group chats.

What professional accomplishment are you proudest of?

Although I’m a bit of a perfectionist, the work I’m most proud of are the projects that went a little off the rails, and I helped pull back onto the rails.

About the
Company

Vecna Robotics delivers Automated Material Handling, Hybrid Fulfillment, and Workflow Optimization solutions featuring self-driving vehicles operated by our learning Autonomy Stack.

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Career Path - Joe Lennon, Sr. Payment Operations Associate at Mineraltree banner image

Career Path - Joe Lennon, Sr. Payment Operations Associate at Mineraltree

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What do the career path and the day-in-the-life look like for a Sr. Payment Operations Associate at MineralTree?

We connected with Joe Lennon to find out!

Interested in learning more about MineralTree? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in the little town of Gulf Breeze, FL. It’s in the Panhandle about as far west as you can go before hitting Alabama. Growing up, my Dad was a Regional Account Manager for a hospitality service company, but my Mom’s job was much tougher- being an all-star mother to myself and my 2 sisters. She always found time to volunteer in the community, though. I always loved the small town feel, but I needed to experience a city at least once in my life!

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to the University of Florida (gooo Gators). I bounced around from Finance to Nursing to Sports Management, but eventually landed on Economics just in time to graduate! After graduation, I spent 7 months living with my parents, job searching. I knew I wanted to work in a city and to be at a startup company, which was a very difficult task. While I almost always had a part-time job, I had no internship or “real business” experience. In college, I was very involved in the rowing club and I basically considered that my job. The search was long, but with a lot of patience, I finally found myself in the right place at the right time!

Joe Lennon MineralTree

What has attributed to your success thus far and has helped propel you to the position you have now?

Until the day I die, I will always swear by the fool-proof system of trial and error. Simply not being afraid to fail, ask questions, or be different has led to a lot of lessons, and unlike the lessons learned in the classroom, failures stick with you. Also, just being yourself and setting your own expectations helps a ton. You know yourself the best, so when you live based on society’s/parent’s/colleague’s expectations of you, you’ll fail every time one way or another. That’s exactly the reason why I moved so far away from home to a city. I wanted to keep the new experiences flowing and keep failing!

Can you share the high-level responsibilities of your current position?

I work with a product offering we have called SilverPay, which is a virtual credit card. It’s basically a one-time-use credit card payment sent over email. My job is to care for the product (operationally) as if it were my own child — love it, nurture it, help it grow. At least that’s how I see it. But more concretely, I help customers get set up with the payment method, then work with our supplier enablement team to enable our suppliers to accept the virtual card. Throughout my time at MineralTree it was crazy to discover the massive amounts of paper checks being printed every year, and moreover, how some people still prefer that over just getting an email! The value is even greater now that the world is almost entirely dependent on contactless interactions. Our SilverPay users and SilverPay acceptors are sitting pretty nowadays knowing that they don’t even have to leave their house to send and receive payments, helping keep this economy pumping while staying safe.

Any tips for someone considering a career in your field?

I would define my field as a startup, and in a startup environment you should never be afraid to ask questions and stay curious. You really do have the power to define your role and forge your own career path, so you need to find out which part of the company you enjoy best, learn it, and go after it. 


Day in the Life

Coffee, tea, or nothing?

Coffee. Coffee coffee coffee. I’d drink it all day long if I could. There are about 1000 different ways to prepare coffee nowadays, but I’ve never been able to make a better brew than from my old school drip coffee maker at home.

What are three things that motivate you in your role?

  • Helping Customers

    • It sounds cheesy, but it’s no secret that helping people in general always gives you a warm and fuzzy feeling. In business, it’s easy to get into a rut and just think of the people you’re helping as one-dimensional “clients". However, when you realize that they are just people like you. looking for assistance, it’s really motivating knowing you’re the one person who can help them out. I also love adding in puns and jokes to my emails. One time when trying to explain how a virtual card works to one of our customers, I asked her to picture Samuel L Jackson telling her that you can “Get cashback on every purchase every day” and included a picture of him with a Quicksilver logo. She loved it and it made me smile as well!

  • Scoring big wins

    • As I mentioned, the name of the game for my role is to help customers optimize their payments as much as they can through our virtual credit card. When one of our Supplier enablement reps discovers that a huge supplier of our customers can accept virtual cards, it feels like a windmill dunk.

  • Being a part of a team

    • What is a company other than a group of people working together to provide value to other people? It’s very apparent at MineralTree that we aren’t just a bunch of people looking for a way to pay the bills. We want to build something great and I haven’t met a single coworker who believes they can do it on their own. We all know and love the fact that building something long lasting and worthwhile requires a diverse team with different strengths, weaknesses, cultures, personalities, etc. 

Every day is different, but can you outline what a typical day looks like for you?

The Supplier Enablement team and I have a daily stand up meeting first thing in the morning to go over goals and just say good morning. From there, it can go a million different ways. I’m usually supporting virtual card customers via email and then working internally with teams and teammates to continuously make process improvements. I have my daily tasks and then always at least one project to work on when the daily tasks are finished.

Any productivity hacks?

Lately while working remote, I’ve found that a good afternoon workout actually boosts my productivity. It splits my day in half. Coffee fuels my mornings and a good blood pumping workout in the afternoon propels me to the end of the day.

What time do you head out of the office? 

In general, I’ll leave when the job is done for the day, so it varies. On a normal day, I’ll plan my work so I can leave by 5. However, if it’s a day where I work out in the afternoon, I’ll go until about 6 to make up for the time. There’s always plenty of work to do, though, so it’s very important for me to set goals/tasks for the day and plan it like that.

Do you log back in at night or do you shut it down completely?  

I never log back in at night. I close out all my windows, quit all my applications, and shut off my laptop every day.

What are the 3 apps that you can’t live without?

Honestly, I could live without any apps! However, I’m definitely a texter and I can’t deny the convenience of airline apps.

What professional accomplishment are you proudest of?

I’m playing with loose definitions of “accomplishment” and “professional” here, but I am very proud to say that I formed a social group that started out with our own team but soon expanded to other teams around the company. This social group clocks out at 5:30pm every other Thursday and takes Somerville by storm with our wit, prowess, and infectious enthusiasm. In other words, we go to a Thursday trivia night and take advantage of an amazing pizza and beer combo deal. But in all seriousness, it’s a great opportunity to get to know teammates/coworkers outside of work. My theory is when you become friends with your coworkers, you are more motivated to do great work because you aren’t only working for yourself, you’re working for your friends. 

Who do you admire or call upon for professional advice?

Covering both the admiration and professional advice categories is definitely my Dad, Joe Lennon Sr. He changed careers while I was in college and now works in almost the opposite business as me, but within the same industry. Where I work with the Buyer to pay with a credit card, my Dad’s company works with Suppliers to accept credit cards, so we’ve learned a lot from each other. Also with the rise in social media and the public’s fascination with political figures and celebrities, one type of person who never gets the admiration he deserves is the dedicated family man. He’s not the CEO of his own company, he doesn’t start social movements, and he isn’t rolling in cash. But he loves his family, works harder than anybody I’ve ever met, has values and sticks to them, and tries to make a positive impact on people’s lives every day. He would be a fish out of water in Boston because he actually smiles and says hello to every stranger he sees! It’s not a glamorous lifestyle but it’s the one that gave me every opportunity in the world and taught me that it’s the small things that really make a difference. He’s exactly the type of person I want to be when I grow up. Although he can’t remember people’s names to save his life so I hope I’m a little sharper in that category.

About the
Company

MineralTree provides modern, secure, easy-to-use Accounts Payable (AP) and payment automation solutions to organizations that have a painful number of invoices and payments.

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Career Path - Ayan Chaudhuri, Senior Director of Data Science at HealthEdge banner image

Career Path - Ayan Chaudhuri, Senior Director of Data Science at HealthEdge

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What do the career path and the day-in-the-life look like for the Senior Director of Data Science at HealthEdge?

We connected with Ayan Chaudhuri to find out!

Interested in learning more about HealthEdge? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in New Delhi, India. My dad was a chemical engineer who used to design oil refineries. He worked for the same company for 30 years. In fact my first 4 years right after birth were in Algiers, Algeria, where my dad was designing a refinery. Admittedly I don’t recall much of anything there, other than the blue waters of the Mediterranean.  My mom was a primary school teacher and my homework taskmaster.

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to Bangalore University for college, in the city of Bangalore, India. I majored in Computer Science and Engineering. My first job was as a Software Engineer where I used to code in Java. While the feeling of being financially independent was exhilarating, coding off a spec sheet began to take its toll. I wanted to be in applied computing, where software being built could have tangible impacts to society. This led me to pursue Grad School at UMASS in 2002. My master’s thesis involved automatically detecting ocean currents and tracking their movements in time from hourly snapshots of images streamed from NASA satellites. In hindsight that was my first machine learning project, much before the advent of mainstream ML/AI. I wish I had the techniques which I use now, back then.

Ayan Chaudhuri HealthEdge

Picture from Nepal (elevation of 18192 ft) in April 2019, with Mt. Everest (mountain with no snow on top) in the background.

What has attributed to your success thus far and has helped propel you to the position you have now?

I learned early that one must pursue a career that aligns with their core values. For me I always looked for opportunities where I could tangibly see the impact of my work on the core business, and the core business itself would ideally have some societal impact. 

Other aspects particularly related to Data Science involves my ability to embrace failure.I consider a failed experiment as an outcome. One may not have succeeded at solving the problem at hand, but next time around one would know what not to do. I also encourage discussions of failed experiments within my team, so that we can collectively learn from each other's experiences.    

Can you share the high-level responsibilities of your current position as a Senior Director of Data Science at HealthEdge?

I am responsible for operating a Data line of business for HealthEdge. This involves creating innovative data-driven solutions for our customers who are mainly Health Insurers. Our solutions fall into two categories: (1) focused on automating or optimizing their operational workflows (e.g. claims processing, payment transactions, etc) and (2) focused on achieving positive health outcomes for members insured by our clients. 

Any tips for someone considering a career in your field?

The field is continuously evolving at a rapid pace, however, the basics are still applicable. A good grounding in software development, statistical knowledge and the ability to efficiently extract data from large and often disparate data sources are necessary requirements. Moreover a largely overlooked aspect is the ability to effectively communicate highly technical content to mainly non-technical consumers. It is a competency like any other skill that needs to be learned, practiced and honed regularly.


Day in the Life

Coffee, tea, or nothing?

Was nothing, but WFH with kids has made coffee a necessity. 

What time do you get into the office? 

9ish

What are three things that motivate you in your role?

Continuous learning, ability to positively impact people’s lives, helping individuals achieve their aspirations

Every day is different, but can you outline what a typical day looks like for you?

Daily standups to discuss any major concerns, hands on work on at least one project, monitor and at times resolve data governance (changes to the data) issues.

What time do you head out of the office? 

5ish

Do you log back in at night or do you shut it down completely?  

I log back for an hr to respond to non-critical emails

Any productivity hacks?

Spend half a day in a week on a pet project/class.

What are the 3 apps that you can’t live without?

Soundcloud, strava, waze

What professional accomplishment are you proudest of?

Helping a member who got very sick, identify that she was being prescribed the same medications by three different specialists (who did not know that the others were prescribing the same medication) and was thus overdosing. 

Who do you admire or call upon for professional advice?

My wife who has a very accomplished career herself and is my go-to person for professional advice.

About the
Company

HealthEdge is an innovative software company that provides the only integrated financial, administrative and clinical software platform for healthcare payors.

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