Bamboo Health (formerly Appriss Health and PatientPing) is a healthcare technology solutions company, focused on fostering care collaboration and providing information and actionable insights across the entire continuum of care. As one of the largest, most diverse care collaboration networks in the country, our technology solutions equip healthcare providers and payers with software, information, and insights to facilitate whole person care across the physical and behavioral health spectrums. By serving 2,500 hospitals, 7,800 post-acute facilities, 25,000 pharmacies, 37 health plans, 45 state governments, and over one million acute and ambulatory providers through more than 500 clinical information systems electronically, we impact over 1 billion patient encounters annually in provider workflow. Health systems, payers, providers, pharmacies, governments, individuals, and other organizations rely on Bamboo Health to improve care and reduce cost.
We have an incredible team and foster a culture that celebrates authenticity and innovation. We’re running fast to tackle a massive problem in healthcare but don’t take ourselves too seriously! We look for candidates who are mission-driven and love to collaborate to solve problems together.
We figure out what needs to get done while going a hundred miles a minute. We are tenacious and resilient.
We apply sound judgment and are insatiably curious about the problems we are solving, our business, industry, team, and ourselves. We take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions quickly.
We make lemonade out of lemons—we do not dwell on frustrations. We take the initiative to fix problems. We make no time for blame or fault and foster a ‘we’ culture, not an ‘I’ culture.
We cultivate the courage to be vulnerable and uncomfortable. We speak our minds because surfacing different ideas and ways of thinking are the building blocks of innovative teams.
We seek to understand different social styles to foster healthy, collaborative teams. We know our strengths and weaknesses and we empathize with others.
Q: How does PatientPing recognize an individual's successes?
A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.
Q: How have you experienced career growth?
A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.
Q: How do you go about fostering creativity amongst your team?
A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.
Q: What does success look like on your team?
A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.
What is a day in the life of an engineer at PatientPing?
Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.