Learn how professionals in the tech
industry got to where they are today 
and what a day in the life looks like.

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Career Path - John Nolan, Customer Support Technician at JRNI banner image

Career Path - John Nolan, Customer Support Technician at JRNI

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What do the career path and the day-in-the-life look like for a Customer Support Technician at JRNI

We connected with John Nolan to find out!

Interested in learning more about JRNI? Make sure to check out their company page!


Give us an overview of your professional experience.

Professionally, I come from a non-tech background. After college, I interned for the Massachusetts Probation Department, but decided that line of work was not for me. At that time, I was offered a management position at Anton’s Cleaners, and spent the next seven years managing a team ranging from 5 to 10 people at various locations. My passion was always tech, and I finally decided to take a leap into this industry, and JRNI was gracious enough to grant me this opportunity.

What’s one of your biggest accomplishments so far in your career at JRNI?

I’m proud of the amount of information that I have been able to absorb since coming to JRNI. My colleagues are experts on our platform as well as this industry, and are always willing to teach. I could not be more grateful to all of them!

What’s the most rewarding part about working at JRNI?

The most rewarding part of working at JRNI is the Eureka moment when I finally get to the root of a bug or issue that has proved difficult to pin down.

What are some of the projects you’ve been working on recently?

Lately, I have been in training for JRNI’s newest product (launching soon!), which will be a key addition to our platform. Stay tuned to our blog and social media for more updates!

What’s a typical day like for you?

Being part of a global team on a “follow the sun” support model, I typically come in and get caught up with everything that has transpired since I signed off. I then work on any open issues I have, react to any new issues that arise, and support other members of the customer experience team that may need my assistance. The day ends with passing the torch to the next support team that comes online, which is our support team in Sydney, Australia.

Tell us a little about JRNI’s culture. What’s your favorite part about it?

JRNI has a great internal culture. We work hard but we encourage enjoying our day together at the same time. Whether it’s the summer outing, a surprise pizza party, or just a coworker sharing a funny story about their son in the middle of a workweek, I always hear cheerful people in the office. The combination of simultaneously being heads down and getting work done while still cracking jokes and laughing creates a wonderfully balanced environment that I love being a part of.

What’s your favorite thing about your coworkers/team?

We have a very dynamic team, and rely on each other across 4 offices globally. No matter what time of day it is locally, individuals are always willing to help each other out and work together. I appreciate that no matter who, where, and when I ask for help; our team will always get me what I need and take the time to explain the solution if it was something I was unfamiliar with.

What's one thing that people don't know about you?

I used to write and animate comics all throughout elementary and high school.

If you could visit anywhere in the world, where would you go?

I would love to visit Istanbul, and stand on top of the remains of the walls of Constantinople.

About the
Company

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey.

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Career Path - Andrea Forsht, Director, Diversity, Inclusion and Social Impact at Quick Base banner image

Career Path - Andrea Forsht, Director, Diversity, Inclusion and Social Impact at Quick Base

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What do the career path and the day-in-the-life look like for a Director of Diversity, Inclusion, & Social Impact at Quick Base

We connected with Andrea Forsht to find out!

Interested in learning more about Quick Base? Make sure to check out their company page!


In 2020, diversity and inclusion has been brought into the spotlight for all businesses. Quick Base brought on Andrea Forsht to lead all diversity and inclusion initiatives and put an action plan to this meaningful work and engage our community in vital conversations. To be the most inclusive community in software, we knew we had to start at home. We sat down with her and talked about her first few months, and her plans moving forward.  

Andrea, can you tell us a bit about your background and the work you did before you came to Quick Base? 

I’ve spent the last 10 years working in corporate philanthropy working in foundations or leading corporate citizenship initiatives. Around 2015, I expanded my scope to include employee experience, focusing on how organizations create inclusive cultures and building initiatives that inspire engagement. Most recently I was at Thomson Reuters working on community partnerships and alliances primarily in the Twin Cities, where I am based. 

Can you tell us a bit about what brought you to Quick Base? 

Deciding to leave one job to start another is always a complicated choice. This one was particularly challenging given a global pandemic, the civil unrest following George Floyd’s murder, joining a new company remotely (from over 1000 miles away), oh, and being about 30 weeks pregnant. Timing is everything!  

I was initially drawn to the goal of becoming the most inclusive company in software, but what really excited me was the opportunity to have an integrated approach to D&I and social impact work. I have done social impact and culture building work for more than 10 years. In many of the organizations I have been a part of, the work was often segmented and sometimes seen as a “nice to do” rather than a business imperative. At Quick Base, because our product is inherently inclusive, the connection between the work was undeniable and seen as interconnected even before I got to the organization. I didn’t have to sell it to anyone which was refreshing!  

What are your main priorities? 

Before I arrived at Quick Base, the organization did a deep dive to understand and share our current levels of diversity and inclusion. The survey gave us a clear picture of the diversity of our organization and captured an understanding of the degree to which various subgroups of employees feel when it comes to belonging, feeling valued, safety, equal opportunities, and the overall commitment of the organization to D&I initiatives.  

The team did a great job at examining the data and breaking it down by different dimensions of diversity. We are starting to do the same thing with various teams and departments so in addition to building an organizational strategy, we are looking to the senior leadership team and other functional leaders to take their data and build initiatives to address challenges unique to their teams. 

When it comes to our overall strategy, we are focused on creating more equity within the organization and looking at additional data related to pay, performance reviews, and career development for women and BIPOC employees. We are finding ways to be more intentional when it comes to our talent pipelines, taking steps to assemble more diverse interview candidate slates and setting goals for growing our talent across different dimensions of diversity. We are also refining our social impact strategy by mobilizing our employees and products in ways that are impacting minority owned/run/founded small businesses and nonprofit organizations.  

Could you expand on the social impact element of your role? 

I have touched on this already, but I think it is important to reiterate how lucky we are to have a software that is inherently inclusive. Often times company’s philanthropic efforts are less connected to the business or driven by marketing and brand strategy. We are fortunate to be able to leverage our product and people as our biggest assets in our social impact work. It is more than just writing a check attending a gala. It is building strong, long-lasting relationships and upskilling the community for greater professional and economic opportunity. 

What have you learned in your first few months in your role? 

Now that I am a couple months into the role, I have been most excited about how engaged employees are. I have had such a warm welcome and though I am a team of one, it is clear that I have a great group of colleagues ready to do the work with me. 

Where do you see our greatest opportunities lie? 

While I am always excited about the opportunity to build strategic partnerships externally, I think our greatest opportunity will be internal. Intentionality around how we are building an inclusive environment, ensuring that employees feel safe bringing their whole selves to work and eliminating bias from internal processes like performance reviews, promotion/internal mobility will go be foundational for attracting and retaining diverse talent and spreading that commitment externally.

What impact do you think Quick Base can make investing in D&I? 

Quick Base has a goal of becoming the most inclusive company in software. Our low-code technology is well positioned to close the opportunity gap in technology and reach people who traditionally have not had access or exposure to code development. We have an opportunity to not only create a community of app developers and builders that is diverse and inclusive, but also an organizational makeup and culture that reflects that community. 

The tech industry is not historically looked at as a leader in diversity and inclusion – what do you think organizations need to keep in mind to create true diversity, equity and inclusion? 

This is really difficult work, and it is not going to be an overnight fix. We have been talking a lot about having a dual–track approach to D&I where we focus both on short term gains and long term goals. It is a balance when it comes to showing sustainable impact. Another thing to keep in mind is that we don’t have a lot of examples of companies who have gotten it right, especially in tech. I think we need to be flexible, try new things, fail fast and reset quickly. It is going to be an iterative process. 

About the
Company

Unlock the potential of your digital operations with Quickbase's no-code platform.

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Career Path - Travis Moore, SVP, Sales and Client Growth at Kyruus banner image

Career Path - Travis Moore, SVP, Sales and Client Growth at Kyruus

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What do the career path and the day-in-the-life look like for a SVP, Sales and Client Growth at Kyruus?

We connected with Travis Moore to find out!

Interested in learning more about Kyruus? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?Travis Moore Kyruus

Sheboygan, WI (home of Johnsonville Brats). My dad worked as an engine inspector at Kohler Company. My mom was a facilities manager at a large engineering company. 

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

Undergraduate at University of Wisconsin-Milwaukee (BS Nursing). Graduate at University of Phoenix-Denver (MBA). First job out of college was a Neurotrauma/Orthopedic Pediatric Nurse at Children’s Hospital Denver, CO. Then got the bug for technology, and switched careers and joined Thomson/MICROMEDEX (now IBM), then Influence Health (now Healthgrades) and finally here at Kyruus. A 21-year journey so far.

What has attributed to your success thus far and has helped propel you to the position you have now?

Passion, grit, work ethic, and a desire to always learn!

Can you share the high-level responsibilities of your current position as a SVP, Sales and Client Growth at Kyruus?

I am responsible for new and existing client sales, for all of our verticals, along with Channel Partnerships, Sales Operations, and Sales Engineering/Consulting. 

Any tips for someone considering a career in your field?

Pre-COVID I would have said, prepare for a lot of travel, but that has of course changed dramatically. In my opinion, while sales is not for everyone, it’s one of those careers that some may think you have to be born to be in, and that is simply not true. I have seen plenty of salespeople who never even considered it being an option, including me, but I do think if you want the flexibility like no other career (at least most), sales is a great opportunity. 


Day in the Life

Coffee, tea, or nothing?

Coffee

What time do you get into the office? What time do you head out of the office? 

I work from home, so whenever I need to start and finish.

What are three things that motivate you in your role?

  • My team - I always want to see them grow and they drive me!
  • My company - we are changing lives.
  • My family - they are the ultimate motivation!

Travis Moore Kyruus

Do you log back in at night or do you shut it down completely?  

Log back in. I’ve adopted Jeff Bezos’ “work-life harmony” (not balance - as balancing is too hard).

Any productivity hacks?

  • Slack (so much better than email)
  • Handwritten (old school) to-do lists
  • Don’t think you can, or should, respond to every email. If it’s that important, someone will text or call you.

What are the 3 apps that you can’t live without?

  • Music apps (music junky)
  • YouTubeTV (because I recently cut the cord)
  • Life360 - I have three boys!

What professional accomplishment are you proudest of?

Being a Pediatric Nurse. It gave me so much perspective in a short period of time, and made me who I am as a professional today.

Who do you admire or call upon for professional advice?

 I have recently been provided a “sales coach” and it’s been amazing! 

About the
Company

Kyruus is the industry leader in provider search and scheduling solutions for health systems.

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Career Path - Andrea Meister, Solutions Design Engineer at Vecna Robotics banner image

Career Path - Andrea Meister, Solutions Design Engineer at Vecna Robotics

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What do the career path and the day-in-the-life look like for a Solutions Design Engineer at Vecna Robotics?

We connected with Andrea Meister to find out!

Interested in learning more about Vecna Robotics? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in a suburb of Detroit, Michigan. My mom, like a large number of people in Michigan, worked for the auto industry and my dad owns his own business and consistently recommends I do the same.

Robotics is big in Michigan: my elementary school had a FIRST Lego League team that I joined when I was 10 or 11.  FIRST Robotics and Robofest (which was founded about 30 minutes from where I grew up!) both have a huge presence there.  I’ve been around robots for a long time :)

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to MIT and majored in Mechanical Engineering.  Despite majoring in it, I never really found my niche in traditional engineering (think CADing, coding, design); I did, however, find a niche in Making Sh*t Happen.  A few of the things I made happen: 

My dorm’s freshman rush, complete with wooden fort, roller coaster, and 10 straight days of grilling.

Pinkie’s Diner, serving greasy staples every Sunday night.

After my junior year, I interned at a startup in Cambridge in the kind of job - “Customer Operations” - that I didn’t know existed.  My mentor there showed me that I could keep doing the kind of work I enjoyed and get paid for it.

I joined Vecna Robotics as a project manager for my first job after college.  The company was a lot younger then, so being a PM included everything from fixing broken sensors at a client site to fielding calls from high-ups of major clients.  It was an incredible way to learn about the technology and the industry, and opened a lot of doors for me to continue to build my career.

What has attributed to your success thus far and has helped propel you to the position you have now?

I’ve been extremely lucky to have mentors (both at Vecna Robotics and outside) who were fantastic professional role models and consciously invested in my learning.  They taught me important ideas that I still think about today: 

  • If you have an engineering background, there are lots of things you can do besides CAD or code.  It’s never too late (or too early) to change directions.
  • How far you can get from just giving someone a call and having a conversation; how doing that every week for a year builds a relationship with tangible benefits.
  • How to work not until you think you have the right answer, but until you couldn’t have the wrong answer.

The Poorly Drawn Lines comic that sits on my desk.

The best advice I’ve gotten, and the advice I use the most is this: set the narrative.  Be the one with a plan, the first one to say how a process should work, the one publishing the notes and keeping the record.  If people like your work, they’ll go with it because it’s way easier than doing it themselves.  If they don’t like it, don’t worry - they’ll tell you.  I think this Poorly Drawn Lines comic says it best.

Can you share the high-level responsibilities of your current position in Solutions at Vecna Robotics?

In Solutions, I work to find the right solution for the client: matching up their needs with what our products can do and supporting sales in finding the right applications for our tool.  Working in Solutions is like selling a hammer, that is, if most people knew what a hammer was but didn’t know how it worked, wasn’t sure which nails would work the best, cost enough money that you had to create a solid ROI analysis to sell one, and for some reason needed to integrate with a homegrown WMS.

Like at any startup, I wear a lot of different hats and get a lot of space to pursue projects I find interesting and helpful.  Outside of my formal role in solutions, I work to improve our customer training and support our Advanced Development team as a PM.  I also support each project I work with pre-sales through implementation.

Me (far left) leading a hands-on training on the warehouse floor.

Any tips for someone considering a career in your field?

Ask for a lot of advice and realize there’s a lot more career options than what you study in school!


Day in the Life

Coffee, tea, or nothing?

This is a tea team.

What time do you get into the office? 

In time for the first meeting of the morning.

What are three things that motivate you in your role?

Flawless quality of work.  Your clients and your coworkers can tell when something really shines and I love to get that “wow, this is everything I was looking for and more” reaction.

Making robots accessible to and work for the user.  Although it often doesn’t feel like it, the whole point of technology is to make our lives easier: to help people work less and live healthier, more fulfilling lives.  So if your technology isn’t doing that, what’s it for?

The fast-paced environment.  The pace of our company and the industry always jolts you awake when you get online, and there’s always something (or more than enough somethings) to keep you busy.

Every day is different, but can you outline what a typical day looks like for you?

I usually get in a little bit before my first meeting and make a fresh, old-fashioned to-do list with the things that I want to focus on and the things that need to get done before the end of the day.  After that, it can go in basically any direction, but on average I’ll do about an even split of: 

  1. Supporting active deployments
  2. Trying to close, or move closer to closing, current opportunities
  3. Improving our internal processes
  4. Writing training or documentation
  5. Chatting with folks (internal or external) to check in on progress, keep up to date on new developments, get the right information to finish a plan/decision/contract.

What time do you head out of the office? 

Whenever the work is done.  Sometimes this is super early to make up for the days when we’re working late into the evening to prepare for a meeting or push out a deliverable.

Do you log back in at night or do you shut it down completely?  

Log on in the evening all the time.  Some of my best work comes from the late-night sessions when no one is teams-ing or emailing me and I can get some deep focus time in.

Any productivity hacks?

Take a lot of flights.  Pre-COVID, my job involved a lot of travel, and traveling involved helped facilitate a lot of no-distractions time to sink into what I was working on or draft a queue of emails that would send when I hit the ground.

What are the 3 apps that you can’t live without?

Spotify, Alltrails, and Messenger.  Everything for work is replaceable with a notebook and face-to-face meetings.

Who do you admire or call upon for professional advice?

For big, life-altering advice, I talk to older mentors and parents.  For every day “could you tell me if this graph makes sense” or “is this email too aggressive” advice, it goes past a few group chats.

What professional accomplishment are you proudest of?

Although I’m a bit of a perfectionist, the work I’m most proud of are the projects that went a little off the rails, and I helped pull back onto the rails.

About the
Company

Vecna Robotics delivers Automated Material Handling, Hybrid Fulfillment, and Workflow Optimization solutions featuring self-driving vehicles operated by our learning Autonomy Stack.

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Career Path - Joe Lennon, Sr. Payment Operations Associate at Mineraltree banner image

Career Path - Joe Lennon, Sr. Payment Operations Associate at Mineraltree

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What do the career path and the day-in-the-life look like for a Sr. Payment Operations Associate at MineralTree?

We connected with Joe Lennon to find out!

Interested in learning more about MineralTree? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in the little town of Gulf Breeze, FL. It’s in the Panhandle about as far west as you can go before hitting Alabama. Growing up, my Dad was a Regional Account Manager for a hospitality service company, but my Mom’s job was much tougher- being an all-star mother to myself and my 2 sisters. She always found time to volunteer in the community, though. I always loved the small town feel, but I needed to experience a city at least once in my life!

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to the University of Florida (gooo Gators). I bounced around from Finance to Nursing to Sports Management, but eventually landed on Economics just in time to graduate! After graduation, I spent 7 months living with my parents, job searching. I knew I wanted to work in a city and to be at a startup company, which was a very difficult task. While I almost always had a part-time job, I had no internship or “real business” experience. In college, I was very involved in the rowing club and I basically considered that my job. The search was long, but with a lot of patience, I finally found myself in the right place at the right time!

Joe Lennon MineralTree

What has attributed to your success thus far and has helped propel you to the position you have now?

Until the day I die, I will always swear by the fool-proof system of trial and error. Simply not being afraid to fail, ask questions, or be different has led to a lot of lessons, and unlike the lessons learned in the classroom, failures stick with you. Also, just being yourself and setting your own expectations helps a ton. You know yourself the best, so when you live based on society’s/parent’s/colleague’s expectations of you, you’ll fail every time one way or another. That’s exactly the reason why I moved so far away from home to a city. I wanted to keep the new experiences flowing and keep failing!

Can you share the high-level responsibilities of your current position?

I work with a product offering we have called SilverPay, which is a virtual credit card. It’s basically a one-time-use credit card payment sent over email. My job is to care for the product (operationally) as if it were my own child — love it, nurture it, help it grow. At least that’s how I see it. But more concretely, I help customers get set up with the payment method, then work with our supplier enablement team to enable our suppliers to accept the virtual card. Throughout my time at MineralTree it was crazy to discover the massive amounts of paper checks being printed every year, and moreover, how some people still prefer that over just getting an email! The value is even greater now that the world is almost entirely dependent on contactless interactions. Our SilverPay users and SilverPay acceptors are sitting pretty nowadays knowing that they don’t even have to leave their house to send and receive payments, helping keep this economy pumping while staying safe.

Any tips for someone considering a career in your field?

I would define my field as a startup, and in a startup environment you should never be afraid to ask questions and stay curious. You really do have the power to define your role and forge your own career path, so you need to find out which part of the company you enjoy best, learn it, and go after it. 


Day in the Life

Coffee, tea, or nothing?

Coffee. Coffee coffee coffee. I’d drink it all day long if I could. There are about 1000 different ways to prepare coffee nowadays, but I’ve never been able to make a better brew than from my old school drip coffee maker at home.

What are three things that motivate you in your role?

  • Helping Customers

    • It sounds cheesy, but it’s no secret that helping people in general always gives you a warm and fuzzy feeling. In business, it’s easy to get into a rut and just think of the people you’re helping as one-dimensional “clients". However, when you realize that they are just people like you. looking for assistance, it’s really motivating knowing you’re the one person who can help them out. I also love adding in puns and jokes to my emails. One time when trying to explain how a virtual card works to one of our customers, I asked her to picture Samuel L Jackson telling her that you can “Get cashback on every purchase every day” and included a picture of him with a Quicksilver logo. She loved it and it made me smile as well!

  • Scoring big wins

    • As I mentioned, the name of the game for my role is to help customers optimize their payments as much as they can through our virtual credit card. When one of our Supplier enablement reps discovers that a huge supplier of our customers can accept virtual cards, it feels like a windmill dunk.

  • Being a part of a team

    • What is a company other than a group of people working together to provide value to other people? It’s very apparent at MineralTree that we aren’t just a bunch of people looking for a way to pay the bills. We want to build something great and I haven’t met a single coworker who believes they can do it on their own. We all know and love the fact that building something long lasting and worthwhile requires a diverse team with different strengths, weaknesses, cultures, personalities, etc. 

Every day is different, but can you outline what a typical day looks like for you?

The Supplier Enablement team and I have a daily stand up meeting first thing in the morning to go over goals and just say good morning. From there, it can go a million different ways. I’m usually supporting virtual card customers via email and then working internally with teams and teammates to continuously make process improvements. I have my daily tasks and then always at least one project to work on when the daily tasks are finished.

Any productivity hacks?

Lately while working remote, I’ve found that a good afternoon workout actually boosts my productivity. It splits my day in half. Coffee fuels my mornings and a good blood pumping workout in the afternoon propels me to the end of the day.

What time do you head out of the office? 

In general, I’ll leave when the job is done for the day, so it varies. On a normal day, I’ll plan my work so I can leave by 5. However, if it’s a day where I work out in the afternoon, I’ll go until about 6 to make up for the time. There’s always plenty of work to do, though, so it’s very important for me to set goals/tasks for the day and plan it like that.

Do you log back in at night or do you shut it down completely?  

I never log back in at night. I close out all my windows, quit all my applications, and shut off my laptop every day.

What are the 3 apps that you can’t live without?

Honestly, I could live without any apps! However, I’m definitely a texter and I can’t deny the convenience of airline apps.

What professional accomplishment are you proudest of?

I’m playing with loose definitions of “accomplishment” and “professional” here, but I am very proud to say that I formed a social group that started out with our own team but soon expanded to other teams around the company. This social group clocks out at 5:30pm every other Thursday and takes Somerville by storm with our wit, prowess, and infectious enthusiasm. In other words, we go to a Thursday trivia night and take advantage of an amazing pizza and beer combo deal. But in all seriousness, it’s a great opportunity to get to know teammates/coworkers outside of work. My theory is when you become friends with your coworkers, you are more motivated to do great work because you aren’t only working for yourself, you’re working for your friends. 

Who do you admire or call upon for professional advice?

Covering both the admiration and professional advice categories is definitely my Dad, Joe Lennon Sr. He changed careers while I was in college and now works in almost the opposite business as me, but within the same industry. Where I work with the Buyer to pay with a credit card, my Dad’s company works with Suppliers to accept credit cards, so we’ve learned a lot from each other. Also with the rise in social media and the public’s fascination with political figures and celebrities, one type of person who never gets the admiration he deserves is the dedicated family man. He’s not the CEO of his own company, he doesn’t start social movements, and he isn’t rolling in cash. But he loves his family, works harder than anybody I’ve ever met, has values and sticks to them, and tries to make a positive impact on people’s lives every day. He would be a fish out of water in Boston because he actually smiles and says hello to every stranger he sees! It’s not a glamorous lifestyle but it’s the one that gave me every opportunity in the world and taught me that it’s the small things that really make a difference. He’s exactly the type of person I want to be when I grow up. Although he can’t remember people’s names to save his life so I hope I’m a little sharper in that category.

About the
Company

The only affordable end-to-end AP and Payment Automation solution, built for NetSuite, Microsoft Dynamics GP, Intacct, QuickBooks, and more.

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Career Path - Charles Hovsepian, Vice President Global Account Management at Intralinks banner image

Career Path - Charles Hovsepian, Vice President Global Account Management at Intralinks

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What do the career path and the day-in-the-life look like for the Vice President Global Account Management at Intralinks?

We connected with Charles Hovsepian to find out!

Interested in learning more about Intralinks? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in Hingham, Massachusetts located on the South Shore of Boston. Growing up, I was the middle of three children with an older brother and younger sister. My mother stayed home to raise our family, while my father worked in sales for Nestlé where he has held various roles over the past 35+ years.

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

After Graduating from Hingham High School, I attended Union College, which is a small liberal arts institution located in Schenectady New York. During my time at Union, I majored in Sociology but was able to explore a number of different disciplines ranging from history to engineering.

My time at Union helped build a strong foundation of skills while cultivating a desire to always learn and question ideas which has played a large role in my career. Immediately after graduation, I spent the summer months on Martha's Vineyard bartending and spending plenty of time on the beach. When the summer came to an end I started my career at Indeed.com as an Account Executive on their inside sales team in Stamford, CT. I was lucky to start my career with a company like Indeed, as I was introduced to a strong sales leadership team that invested in their people and gave them the resources and skills to be successful. I will never forget my first day in sales which was filled with a healthy level of anxiety and uncertainty but matched with the excitement of a new challenge. I knew early on this was for me, the fast pace, the competitive and results-driven culture connected with me as it overlapped with many of my experiences as a college athlete. In hindsight, moving to a city where I knew no one... to take a job I knew very little about... was a challenge in itself, but set the right tone for my career. 

Charles Hovsepian Intralinks

What has attributed to your success thus far and has helped propel you to the position you have now?

I would say any success I have experienced thus far can be attributed to growing up in an environment surrounded by strong role models who led by example and were always pursuing excellence in their fields. From an early age, my parents exposed me to the value of goal setting and achieving them through hard work and sacrifice. With my parents, grandparents,  aunts & uncles there was no shortage of role models encouraging me on a daily basis to take risks, fail fast, and embrace constant change. One of my most impactful lessons came when I was 13 or 14 and at the time I didn’t understand the profound impact a simple statement would have. I was at the driving range with my grandfather and he said "Charlie, make sure you push yourself to discomfort every day, if you don’t it's time to make a change". I still think about that conversation every day. 

Can you share the high-level responsibilities of your current position as a VP of Global Account Management at Intralinks?

The main goal of my organization is to grow the relationship with our clients by understating their unique business needs, building strong relationships of mutual trust, and figuring out creative solutions to potential problems. Client relationships can be extremely demanding but also highly rewarding so I consider one of my main responsibilities is to maintain a strong client-centric culture.  

Any tips for someone considering a career in your field?

A career in Account Management is very rewarding and my top recommendation for someone looking to start a career in the field would be to get comfortable being uncomfortable, as every day is different and unpredictable. Additionally don’t be afraid to ask for help, I would recommend networking with others in the field to learn more about their experiences and careers


Day in the Life

Coffee, tea, or nothing?

Strange /True, I have had one cup of coffee in my life…Occasionally I will do a green tea in the morning. 

What time do you get into the office? 

I like to get into the office around 7- 7-15am. I find it’s the most productive time of the day and allows me to spend prime hours with clients or on other high-value engagements.    

What are three things that motivate you in your role?

  • The unexpected - every day is a new challenge which keeps it fresh
  • The People - getting to work with and alongside amazing professionals
  • Success - knowing that hard work will pay off and lead to more success 

Every day is different, but can you outline what a typical day looks like for you?

  • 5AM - Start the day with some type of activity usually a run, bike, lift or 9 holes of golf during the summer months
  • 7AM-8AM - Catch up on email + EMEA's first half of the day
  • 8AM-5PM - Client engagements, escalations, strategy sessions, status updates, issues resolution
  • 5PM - 5:30PM - Daily Reporting updates + head out to spend time with the Family 

What time do you head out of the office? 

5-530 I like to eat dinner with my family and spend time with my daughter before she goes to bed 

Do you log back in at night or do you shut it down completely?  

I always scan email for emergencies or high priority items throughout the evening.  

Any productivity hacks?

  • I find success blocking specific times for tasks and removing distractions like chat, email, etc.

  • Additionally, it sounds simple but I write everything down as it comes to mind so nothing is forgotten. 

What are the 3 apps that you can’t live without?

  • iMessage

  • Google Suite

  • Instagram 

What professional accomplishment are you proudest of?

I would say I am most proud of the culture of success and helping people reach their personal and professional goals.  

Who do you admire or call upon for professional advice?

I am lucky to have a few role models from my personal and professional life that I look up to and lean on for guidance and advice. If I had to narrow it down to just one, I would say my father. He is the first call when I have new ideas or problems and he's always eager to listen while providing a valuable perspective.

About the
Company

SS&C Intralinks is the leading provider of technology-enabled services for the global banking, dealmaking and capital markets industries.

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Career Path - Ayan Chaudhuri, Senior Director of Data Science at HealthEdge banner image

Career Path - Ayan Chaudhuri, Senior Director of Data Science at HealthEdge

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What do the career path and the day-in-the-life look like for the Senior Director of Data Science at HealthEdge?

We connected with Ayan Chaudhuri to find out!

Interested in learning more about HealthEdge? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in New Delhi, India. My dad was a chemical engineer who used to design oil refineries. He worked for the same company for 30 years. In fact my first 4 years right after birth were in Algiers, Algeria, where my dad was designing a refinery. Admittedly I don’t recall much of anything there, other than the blue waters of the Mediterranean.  My mom was a primary school teacher and my homework taskmaster.

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to Bangalore University for college, in the city of Bangalore, India. I majored in Computer Science and Engineering. My first job was as a Software Engineer where I used to code in Java. While the feeling of being financially independent was exhilarating, coding off a spec sheet began to take its toll. I wanted to be in applied computing, where software being built could have tangible impacts to society. This led me to pursue Grad School at UMASS in 2002. My master’s thesis involved automatically detecting ocean currents and tracking their movements in time from hourly snapshots of images streamed from NASA satellites. In hindsight that was my first machine learning project, much before the advent of mainstream ML/AI. I wish I had the techniques which I use now, back then.

Ayan Chaudhuri HealthEdge

Picture from Nepal (elevation of 18192 ft) in April 2019, with Mt. Everest (mountain with no snow on top) in the background.

What has attributed to your success thus far and has helped propel you to the position you have now?

I learned early that one must pursue a career that aligns with their core values. For me I always looked for opportunities where I could tangibly see the impact of my work on the core business, and the core business itself would ideally have some societal impact. 

Other aspects particularly related to Data Science involves my ability to embrace failure.I consider a failed experiment as an outcome. One may not have succeeded at solving the problem at hand, but next time around one would know what not to do. I also encourage discussions of failed experiments within my team, so that we can collectively learn from each other's experiences.    

Can you share the high-level responsibilities of your current position as a Senior Director of Data Science at HealthEdge?

I am responsible for operating a Data line of business for HealthEdge. This involves creating innovative data-driven solutions for our customers who are mainly Health Insurers. Our solutions fall into two categories: (1) focused on automating or optimizing their operational workflows (e.g. claims processing, payment transactions, etc) and (2) focused on achieving positive health outcomes for members insured by our clients. 

Any tips for someone considering a career in your field?

The field is continuously evolving at a rapid pace, however, the basics are still applicable. A good grounding in software development, statistical knowledge and the ability to efficiently extract data from large and often disparate data sources are necessary requirements. Moreover a largely overlooked aspect is the ability to effectively communicate highly technical content to mainly non-technical consumers. It is a competency like any other skill that needs to be learned, practiced and honed regularly.


Day in the Life

Coffee, tea, or nothing?

Was nothing, but WFH with kids has made coffee a necessity. 

What time do you get into the office? 

9ish

What are three things that motivate you in your role?

Continuous learning, ability to positively impact people’s lives, helping individuals achieve their aspirations

Every day is different, but can you outline what a typical day looks like for you?

Daily standups to discuss any major concerns, hands on work on at least one project, monitor and at times resolve data governance (changes to the data) issues.

What time do you head out of the office? 

5ish

Do you log back in at night or do you shut it down completely?  

I log back for an hr to respond to non-critical emails

Any productivity hacks?

Spend half a day in a week on a pet project/class.

What are the 3 apps that you can’t live without?

Soundcloud, strava, waze

What professional accomplishment are you proudest of?

Helping a member who got very sick, identify that she was being prescribed the same medications by three different specialists (who did not know that the others were prescribing the same medication) and was thus overdosing. 

Who do you admire or call upon for professional advice?

My wife who has a very accomplished career herself and is my go-to person for professional advice.

About the
Company

HealthEdge is an innovative software company that provides the only integrated financial, administrative and clinical software platform for healthcare payors.

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Career Path - Jason Field, Regional Sales Manager at Dynatrace banner image

Career Path - Jason Field, Regional Sales Manager at Dynatrace

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What do the career path and the day-in-the-life look like for the Regional Sales Manager at Dynatrace?

We connected with Jason Field to find out!

Interested in learning more about Dynatrace? Make sure to check out their company page!


Where did you grow up?  

I grew up in Beverly, MA, a small coastal town on the North Shore of Boston. I moved away for college but ended up moving back to Beverly to lay down some roots with my wife Katy. We have 2 kids, ages 10 and 12,  and an 8 yr old German Shepherd. 

Jason Field Dynatrace

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I went to Suffolk University and studied Criminology and Law with the intent to go into law enforcement. I was on the list to become a police officer when I got my first job in sales as a Loan Officer in the early 2000’s. I quickly realized that sales was for me when I saw the same level of friendly competition I was used to in sports with-out the chance of getting shot in the line of duty. The money wasn't bad either!

After the economic collapse in 2008 I made the move to telecom before ending up in high tech software sales.  I read an article in the Wall Street Journal in 2014 about a company called Ruxit that was using Artificial Intelligence to change the way enterprises view and monitor their cloud based environments. I knew I wanted to be a part of something “game changing” and this seemed like the perfect fit.  I started researching the company and realized Ruxit was actually Dynatrace so I applied and the rest is history.

What has attributed to your success thus far and has helped propel you to the position you have now?

I have held several individual contributor roles and sales leadership roles across the finance and telecom industries but always wanted to be in the High-Tech software space. I originally applied for a sales role with Dynatrace but at the time, there were no open quota carrying sales positions due to a re-org. Even though it could have been perceived as a major step back in my career, I decided to take a role as an ESA(basically a BDR) to learn the company and the industry just to get my foot in the door with this amazing company. In a little over 6 months I was promoted to a team lead and 6 months after that was promoted back to an individual quota caring role(AE). I was able to excel in my Account Executive role and was promoted to a sales leadership role in a little under a year in the seat. So a perceived 1 step back, got me 3 steps forward.

I have always loved helping people and learning about new technologies. My current job allows me to help my team achieve their goals personally and financially, while helping organizations achieve their digital transformation goals as well. Software runs the world and if it does not work perfectly, we as a society, get frustrated and can provide negative feedback via social media. Preventing that negative feedback is what drives organizations to deliver better software faster. I am fortunate that I have found a role that allows me to interact with cutting edge technology while helping people get better at what they do.   

Can you share the high-level responsibilities of your current position as a Regional Sales Manager at Dynatrace?

My responsibilities include hiring, training, and motivating my new Account Executives while also finding time to coach my more senior AE’s. I help them strategize on their territory/prospecting plans and consult on each opportunity to deliver on my forecast to the business. There is never enough time in the day so time management, preparation, and a positive attitude are the most important factors to being successful in this role. 

Any tips for someone considering a career in Sales?

Be willing to put in the effort! If this career was easy, everyone would be doing it. Work hard, play hard!

Always have a positive attitude! Focus on the things you can control and don't let the things outside of your control ruin your day.

Have Fun! If you do not enjoy what you do, it makes getting up everyday a lot more difficult. 

Don't be afraid to be yourself! There are a lot of colorful personalities in sales. Being yourself could be the difference between mediocrity and greatness.


Day in the Life

Coffee, tea, or nothing?

Dunks Coffee- NO Starbucks

What time do you get into the office? 

When we were going into the office before Covid, I would get there between 8-9 but I usually took my first call or 2 from the car on the ride in. I have tried to keep my schedule relatively the same post Covid minus the calls from the car.

What are three things that motivate you in your role?

  • Helping my team achieve their goals

  • My family

  • Friendly competition

Jason Field Dynatrace

Every day is different, but can you outline what a typical day looks like for you?

Due to Covid, I spend 8-9 hours a day on Zoom. My day starts with answering emails and driving our in-flight deals across the finish line.  I have a few 1 on 1’s each day and spend a lot of time on customer calls helping our AE’s with each opportunity. I usually have a check in call with my VP to make sure our forecasts are on track before I start planning for the next day/week. Most of my team will tell you preparation is very important to me. If you show up to a customer/prospect meeting unprepared, expect to lose. Just like in sports, the most prepared team will always win!

What time do you head out of the office? 

Pre-Covid I would try to shut down around 630PM but now it's not uncommon to find me at my computer until 7PM or 8PM depending on what still needs to get done. 

Do you log back in at night or do you shut it down completely?  

I always log back on (or should I say I never really log off?)  In sales you are on 24x7 so although my family doesn’t love it, I have been seen taking calls at the Topsfield Fair, or closing business during ski vacations in the White Mountains.

Any productivity hacks?

  • Block time for your most important tasks and don't let anything take you away from that time.

  • I use an old fashioned to do list at work to make sure everything gets done. 

What are the 3 apps that you can’t live without?

  • Outlook Calendar

  • Zoom

  • Facebook (guilty pleasure)

What professional accomplishment are you proudest of?

Being part of an award winning company and contributing to a successful IPO!

Who do you call upon for professional advice?

My boss/VP: He has been in the high tech space for 15+ years and has seen the good, the bad, and the ugly. Although we both usually come to the same conclusion, our brains work very differently in how we get there.  Seeing things from two different points of view help us collaborate more effectively.  

About the
Company

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation through our all-in-one platform powered with advanced observability, AI and complete automation. 

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Career Path - Matt Marra, VP of Growth at Knox Financial banner image

Career Path - Matt Marra, VP of Growth at Knox Financial

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What do the career path and the day-in-the-life look like for the VP of Growth at Knox Financial?

We connected with Matt Marra to find out!

Interested in learning more about Knox Financial? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in Hampton, New Hampshire. My dad started his career at General Electric as a Sales Engineer and then started his own business called Measurement & Control Solutions. He’s been selling for the business for 30+ years and my mom has helped run the bookkeeping. I grew up in a small business / entrepreneurial team environment.  

Where did you go to college?  What did you study and what were some of your initial jobs out of school?

I studied Interdisciplinary Engineering & Management with a minor in Supply Chain Management at Clarkson University in Potsdam, NY. I also studied Management Information Systems during a semester abroad at Newcastle University in Australia. 

My first job out of school was a leadership development program at IBM for their Global Business Services consulting division. After about 2-3 years in various verticals, including marketing, financial services, and industrial systems integration, I thought it was time to take a swing in the startup world. I applied for a position to lead Boston Operations with Uber in 2011.

Matt Marra Knox Financial

You were one of Uber’s early employees. Can you share what led you to join Uber, and what you did at the company? 

I was coming out of a leadership development program at IBM and was looking for a startup where I could have more impact. One of my friends Max Crowley sent me a Jason Calacanis podcast of Travis Kalanick talking about how Uber’s tech was going to change transportation.  His passion and track record was enough for me to apply for an operations role and build out that side of the business.

What did you do after leaving Uber?

I took a long break.  I traveled with my wife, invested, advised a number of startups. We also had our first child—a baby boy named Mason.

After investing in Knox Financial, you decided to join the company as VP of Growth. What led you to join Knox? 

There were a lot of similarities between Knox and Uber that made it an attractive opportunity. 

I often reference how Uber scaled coming out of a recession with limo drivers looking for supplemental income. Property investing can be a strong investment for homeowners to compliment their stock and bond portfolio, especially when it comes to cyclical downside protection. There are also a lot of marketplace aspects to this business in a new industry that was attractive to me. Much like Uber got involved in related marketplaces such as vehicle discounts, auto lending, and car rentals, there's a lot of opportunity for Knox to build a strong data set and expand into marketplaces like mortgages, property insurance and maintenance.

Can you share the high-level responsibilities of your current position as VP of Growth at Knox Financial?

Two primary drivers of growth for our business is geographic expansion and compounding referral engines. We recently expanded from operating only in Boston to across Massachusetts, Maine, New Hampshire, and Rhode Island. We have a couple of industry expert referral programs coming later this summer. And of course, anyone can refer a friend, parent, or landlord and receive $500 when they join the Knox platform.

Knox Financial

Any tips for someone considering a career in your field?

For folks looking to break into a career in tech, I would say offer your time to help a founder or entrepreneur. Opening up doors to new customers, investor introductions, or even beta testing goes a long way. Especially in Boston with such a tight knit community. That effort is not forgotten and your name will be top of mind when a new position becomes available.


Day in the Life

Coffee, tea, or nothing?

Coffee (2-3 cups)

What time do you get into the office? 

Well with COVID19, my house is my office so I’m always here. :)

What motivates you in your role?

Advising homeowners from various financial situations how to optimize their wealth generation using the real estate equity they have already built up or looking to expand.  

I’m really looking forward to rolling out this product nationally to learn more use cases of our platform outside of New England.

Every day is different, but can you outline what a typical day looks like for you?

Coffee, team stand up, biz dev creation and follow up, special growth programs, operations onboarding progression, and lunch with my wife Briah and our 1-year old son somewhere in between.

Do you log back in at night or do you shut it down completely?  

After family dinner and our son’s bath time, I tend to check in on emails after I put him to bed.

Any productivity hacks?

Sleep is underrated. Some of my best ideas and ah-ha moments come when I’m winding down for bed.

What are the 3 apps that you can’t live without?

Nanit (techy baby monitor), Uber (duh), and GCal (work + life coordination).

What professional accomplishment are you proudest of?

The career development of my new hires at Uber was always super important to me. Looking at where those folks are now it is pretty incredible. Some have stayed at Uber and lead new divisions (Uber Freight, EATS) while others have gone on to lead at other companies (MainVest, Getaround, CloudTrucks, Blueground, and Facebook, for example). 

Who do you admire or call upon for professional advice?

Has to be my Dad. He’s been a successful business owner for 30+ years with my Mom running the books. Each major career decision at IBM, Uber, and now Knox I like to get his unfiltered and thoughtful take. 

About the
Company

Knox Financial is a fintech company making it dramatically easier to own investment property and optimize returns.

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Career Path - Lindsay Kolinsky, Partner Marketing Manager at Ordergroove banner image

Career Path - Lindsay Kolinsky, Partner Marketing Manager at Ordergroove

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What do the career path and the day-in-the-life look like for the Partner Marketing Manager at Ordergroove?

We connected with Lindsay Kolinsky to find out!

Interested in learning more about Ordergroove? Make sure to check out their company page!


Where did you grow up?  What did your parents do for work?  

I grew up in New Rochelle, NY. My mom orders contact lenses for an eye doctor’s office and my dad is an oral surgeon.

Where did you go to college?  What did you study and what were some of your initial jobs out of school? 

I double majored in Marketing & Business Management with a minor in film at the University of Miami (go Canes!). My first job out of school was a season temp position with the Macy’s Thanksgiving Day Parade, which turned into a full-time role doing advertising and marketing for all of Macy’s annual events. After 3 years at Macy’s, I was craving a more agile and digitally focused organization, so I started at Yext as an Enterprise Sales Coordinator and eventually moved to the Customer Success team.

Linday Kolinsky Ordergroove
Macy’s Thanksgiving Day Parade- Float Costume

What has attributed to your success thus far and has helped propel you to the position you have now?

I’d say my relationship building skills. Good internal collaboration isn’t just about being friendly and having a personal relationship with someone, it’s about taking the extra step to understand your colleagues’ roles, responsibilities and challenges, even if it doesn’t apply to your day to day, so you can have a more rounded perspective of how your organization works. 

Can you share the high-level responsibilities of your current position as a Partner Marketing Manager at Ordergroove?

It’s a new role within Ordergroove which is cool because I get to build and adjust the role as our partnership function grows. Right now, my main focus is on building relationships with our partners and unlocking co-marketing opportunities.


Day in the Life

Coffee, tea, or nothing?

Iced coffee

What time do you get into the office? 

9:45-10

Every day is different, but can you outline what a typical day looks like for you?

Still figuring it out! I’m transitioning from customer success to partnership marketing, so right now I’m attending a lot of internal onboarding meetings and getting introduced to our partners.

What time do you head out of the office? 

I usually disconnect around 6:00-6:30.

Any productivity hacks?

I have lists everywhere. If I don’t write it down, it doesn’t exist.

What are the 3 apps that you can’t live without?

Seamless, Uber, Venmo

Lindsay Kolinsky Ordergroove
Yext IPO at NYSE

What professional accomplishment are you proudest of?

I don’t have any moment in particular, but I always feel a sense of pride seeing a project out from start to finish. Whether that’s a client launching or seeing Santa pass Herald Square at the end of the Parade, it’s always great to finally see the tangible results of all your hard work.

About the
Company

We are marketers, engineers, and innovators creating the future of Relationship Commerce.

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