Position Title: Vice President, HR Operations & Programs

Location: Remote or Hybrid (Boston, MA)

Department: Employee Experience (Human Resources)

Reports to: Chief People Officer

Position Overview

The Vice President, Global HR Operations and Programs, is a strategic leadership role, critical to our ability to scale both globally and through inorganic growth. Reporting to the Chief People Officer, this leader will be responsible for overseeing the execution of our core talent programs globally, while ensuring continued market competitiveness and maturity of our total rewards, HR operations and HRIS practices. This role demands a business-centric, simplifier who has extensive experience in managing HR functions, driving HR strategies, and partnering with key leaders across the function and broader organization to implement high-impact people programs.  

Seeking leaders who are passionate connectors of people, process and systems, and thrive in a fast-paced environment. This role may require occasional travel to various regional offices and the ability to work across different time zones. 

Key Responsibilities

Strategic Leadership

·      In partnership with senior leadership across the business, develop and execute global HR strategies that align with the organization's objectives and promote a high-performance culture.

·      Lead the HR Operations and Programs team, providing direction, mentorship, and support to ensure operational efficiency and excellence.

HR Operations Management

·      Oversee the global HR operations, including compensation, benefits administration, and HRIS in compliance with local and international labor laws.

·      Ensure the effective and efficient delivery of HR services to employees across all regions.

·      Implement and maintain HR systems, process and technologies that enhance operational efficiency and employee experience.

Talent Management and Development

·      Plan and implement core talent management programs, including talent review, performance management, annual compensation and succession planning.

·      Foster a culture of continuous learning and development by helping to execute training and development initiatives.

Employee Engagement and Experience

·      In partnership with EX Leadership, plan and implement regular employee surveys and feedback mechanisms, analyzing data to identify areas for improvement and implementing necessary changes.

·      Plan and implement integrated engagement and inclusion programs to create a welcoming and inclusive workplace environment.

Compensation and Benefits

·      Design and manage competitive compensation and benefits programs that attract, retain, and motivate top talent.

·      Conduct benchmarking and market analysis to ensure the organization's compensation and benefits offerings remain competitive.

·      Oversee the administration of compensation and benefits programs, ensuring compliance with regulations and alignment with organizational goals.

Compliance and Risk Management

·      Ensure compliance with all relevant labor laws, regulations, and industry standards across all regions.

·      Develop and implement HR policies and procedures that mitigate risks and support a safe and compliant work environment.

·      Collaborate with our Legal & Compliance team to conduct regular audits and assessments to identify and address potential HR-related risks.

Qualifications and Experience

·      Minimum of 10 years of progressive HR leadership experience in tech industry, with a focus on global HR operations and programs.

·      Proven track record of successfully leading and managing HR teams in a global organization, both at scale and in early stages.

·      In-depth knowledge of HR best practices, labor laws, and regulations in various regions.

·      Strong strategic thinking and problem-solving skills, with the ability to influence and drive organizational change.

·      Excellent interpersonal and communication skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.

·      Experience in implementing and managing HR systems and technologies.

·      Demonstrated ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.

Key Competencies

·      Leadership: Ability to inspire and lead a diverse team towards achieving common goals and objectives.

·      Strategic Vision: Capability to develop and execute HR strategies that align with the organization's mission and vision.

·      Clarity: Excellent verbal and written communication skills, with the ability to convey complex HR concepts to a wide range of audiences.

·      Business-minded: Looks to understand our business, gain fluency about our product, customers and the day-jobs of the employees we serve.

·      Adaptability: Ability to thrive in a changing environment and lead through ambiguity effectively.

·      Collaboration: Brings a Team One mentality, ability to work collaboratively with cross-functional teams, placing the company over function.

·      Systems-thinker: Ability to build solutions that can scale, understand and consider down-stream impact, solves with agility for today and resilience for the future.

·      Simplifier: Resists complexity, cuts through clutter to reach the simplest outcome.

·      Customer-centricity: Puts the customer at the center of our processes and tools, focused on making them as successful as possible.

·      Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

·      Integrity: Demonstrated commitment to ethical practices and maintaining confidentiality.

What We Offer

·      Competitive salary and performance-based bonuses.

·      Comprehensive benefits package, including health, dental, and vision insurance.

·      Opportunities for professional growth and career advancement.

·      A dynamic and inclusive work environment.

·      The chance to make a significant impact in a rapidly growing company.