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370 Jobs Listed
Waltham |

The primary function of the Customer Success Engineer (CSE) is to work with customers in identifying, resolving, and preventing issues using Actifio products.  In this role, you will build technical skills around Linux, Databases, Scripting,  and Systems Architecture, not to mention great career growth within the team. We ask for strong technical aptitude and excellent communication skills.

Responsibilities/Key Tasks

  • Responsible for providing technical support to Global Actifio customers and partners, both electronically
    and via telephone for any...
Boston |
ClimaCell is a weather technology company that can detect weather nobody else can see, thanks to unique hypersensing technologies developed in-house. We see everything around us as a potential weather sensor, and we want to repurpose almost anything you can think of into a weather data collection device. With superior data, the best-performing models, and user-friendly products, we’re mapping all of the world’s weather data, providing forecast coverage even to underdeveloped areas that currently lack reliable...
Framingham |

Summary:

We are building a new team in our Framingham office and we are looking for a Client Operations Coordinator who will work with sales, customers and external vendors to coordinate the installation of our DriveCam products.  This will include working with our customers to schedule, coordinate, manage/set expectations and deliver results. 

Responsibilities:

  • Ensures all devices are installed on-time with minimal re-work, meeting the client’s requirements and ensuring devices are functioning properly
  • Conducts the planning/scheduling...
Boston |

Overview

In this retention focused position, you will support both internal and external customers with a variety of contractual issues while considering the needs of the customer and business. This position interacts with, collaborates with and provides support cross functionally to Sales, Support, Billing, Finance and Product Management.  Success will be determined in the measurement of key performance indicators including NPS and detailed productivity metrics.  This is an excellent opportunity for a positive, motivated and highly organized individual. 

...
New York |

Company and background

The average consumer spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities and venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first and only true programmatic platform for Out of Home (OOH) and Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, and bottom-line results...

Boston |

About Starry:

Starry is reinventing how people connect to the internet. Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.

Why you'll love working here:

Starry is a fast-growing company,...

Boston |

We are currently searching for an Account Coordinator to join our Client Services Team in Boston. The Account Coordinator must be skilled in building strong relationships with our customers, both active advertisers and data partners aka Market Makers. They will be able to identify needs and requirements to promote ownerIQ solutions, and achieve mutual satisfaction. Our goal is to aid businesses to succeed while retaining and growing our accounts and business to achieve long-term relationships.

In this client facing role, the ideal candidate will maintain a portfolio of accounts...

Boston |

WordStream is hiring passionate marketing individuals to join our rapidly growing Customer Success Team! As the Customer Success Onboarding Manager, you will drive the success of our clients through successful onboarding and training on WordStream's industry-leading marketing platform, WordStream Advisor. This position will be a new function within our Customer Success team, and you will play a significant role in creating a vision for as well as building out and managing the members of the new Onboarding Team.You will also be responsible for Onboarding new clients and ensuring our...

Cambridge |

Travel Operations Coordinator
EF Education First
Cambridge, MA

Are you passionate about travel? Do you thrive in a fast-paced environment? Can you work both independently as well as part of a team? Do you ever wonder what your gate agent is furiously typing into their computer when you check in at the airport? If so, you might be the ideal Travel Operations Coordinator for EF Education First, the world leader in international education.

The Role

We are looking for an ambitious and highly...

Boston |

Do you want to join one of Bostons hottest startups? More importantly, do you want to redefine Customer Support? The Customer Support team at Klaviyo has ambitions to establish a new standard for Customer Support at a SaaS business. We are looking for the most talented Customer Support professionals to help fulfill our ambitions.

We are looking for a manager who obsesses about providing the ultimate customer experience. To succeed here you will need the ability to find creative solutions to unique problems, to thrive in challenging situations, and to be...

Boston |

ezCater is the worlds largest online marketplace for catering a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. Were backed by $320 million in venture funding and valued at over $1 billion. Our mission is to power the worlds catering, and well make...

Boston |

The Customer Success Team is a significant differentiator for Toast and the company is growing at a historic rate.

Our assignment in the CS StratOps Team is to uplevel our team through data analysis, technical tooling and operational best practices to ensure our team is efficient, effective and continues to delight our customers as we scale.

The CS Strategy & Operations PM will lead the full project lifecycle of high impact, cross functional process efficiency and customer experience initiatives, including: hardware and software implementations, workflow and process...

Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Tewksbury |

TimeTradeis growing and thats great news for you! We are looking for someone to add to our Service Delivery team. We dont want just any someone, we want extraordinary!! Are you vibrant, hard working, and looking for a new challenge? Are you great with customers? Do you thrive in a multi-taking environment? We want someone who enjoys helping others and is open to being helped; someone who knows how to self-manage their tasks and time and works well independently and in a team. We need a technically skilled fast learner with the ability to know when to make a decision and...

Boston |

Customer Technical Support Engineer

To keep up with ObserveITs growing customer base, support team is looking for a Technical Support Engineer to join our support team in our Boston office. This is a key role that will play a vital part to our company success as we continue to grow across the country with an opportunity for you to be part of a venture-backed and fast-growing. We are looking for someone who is passionate about helping customers, strives to deliver the highest quality of support, and has an appetite for solving complex, technical problems. If youre...

Boston |

About Us

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity withAI Hunting, the first AI-powered technology that answers the question Am I under attack? proactively, without manual effort.

We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold#UBU.

Responsibilities

  • Be able to handle a portfolio of Partners that have their own flavors and...
Cambridge |

At edX, our mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 18 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. EdX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide.

Are you a proactive, results-oriented professional who enjoys solving problems, pursuing...

Boston |

We are looking for an experienced, outgoing and energetic person to manage a team of Customer Champions. The primary responsibility of this role is to build, support and enable a team of Customer Champions so they may, in turn, ensure customers have achieved sustainable value within the platform. Successful candidates will demonstrate leadership and flexibility, as well as the ability to build rapport with clients, team members, and cross-functional internal stakeholders. This is an exciting opportunity for an experienced leader who has extensive...

Boston |

Want to help some of the globes largest brands win on eCommerce? We're looking for an outgoing and experienced Director of Customer Solutions to act as a true partner to our top-tier customers. In this role, you will build the Program and Solution Architect program to drive business value and expansion of ARR.

Program and Solution Architects execute successful strategic programs and architecture design with some of our largest and most complex customers. By understanding their goals, key business initiatives and technical challenges, this team helps our customers deliver an...

|

In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.

Enter Salsify. Salsify is a product experience management platform. We power the seamless exchange of product content that powers today's...

Boston |

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 30-45 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses...

Boston |

Catalants technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalants best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalants Expert Marketplace. Anonymized data...

Boston |

Catalants technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalants best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalants Expert Marketplace. Anonymized data...

Boston |

Catalants technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalants best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalants Expert Marketplace. Anonymized data from leading companies train...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

AboutCultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

Boston |

Location: Boston, MA

As an ​Account Manager you will be responsible for supporting & developing our growing branded customer base. You will be in charge of a rapidly expanding portfolio of FMCG brands and you will be their main point of contact.

As the face of Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer​'s organization​. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities...

Watertown |

Liaison, a Glassdoor’s Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!! 

 

The Role: Sales & Business Operations Manager or Analyst is responsible for creating processes and operational reports...

Lexington |

This position will maintain an office in our Lexington, MA headquarters. Client Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support. The purpose of this role is to build more proven value faster for both the Client and the business. This role will oversee all aspects of the business needs for a set of our existing clients; and will be the primary point of contact for both external and internal communications. Regular travel to client sites is required.

...
Boston |
It’s an exciting time to join JRNI. We’re scaling up our teams, and looking for an experienced Customer Success Manager to join our team. Customer Success is the term we use for ensuring our customers get the very best value from JRNI. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy – ultimately ensuring customer fulfillment and success. 
You will be responsible for leading post-sales efforts including customer on...
Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our customer base and product portfolio are rapidly growing and evolving, and we see Services as a strategic imperative to continue to lead our industry. If you are ready to take our 90 person Services Team to new heights and delight increasingly demanding customers, we want you to join our team in Somerville as our Global Head of Services...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great...

Boston |

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like...

Needham |

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

Viator and TripAdvisor Experiences are looking for a Needham-based UX Content Strategist to join the TripAdvisor Experiences content strategy team.The ideal candidate brings with them a background in copywriting and the ability to create compelling UX copy for a specific audience...

Needham |

The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all TripAdvisor Vacation Rentals accounts & bookings. The Trust and Safety Adviser will work to validate new accounts and bookings and provide support to travelers and property owners who contact TripAdvisor Vacation rentals regarding trust and safety issues. The Trust and Safety Adviser is also responsible for mentoring, training, assisting and setting rotas for the Trust and Safety Advisers and wider team.

Key responsibilities:

  • Have...
Waltham |

We are searching for a program manager to lead multiple automation deployment programs. The expectation is that you bring in program management experience, learn quickly, and can work both independently and across the organization effectively. You will manage a team of deployment engineers and work with the go-to-market team to make our customers successful. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. This is a unique opportunity; you will have an immediate impact on the development of our company.

Key...

Boston |

Secure Code Warrior’s vision is to empower developers to be the first line of defence in their organisation by making security highly visible and providing them with the skills and tools to write secure code from the beginning.

As an Enterprise Customer Success Manager, you will be partnering with our valuable Tier 1 customers to provide guidance and education on best practices for how to maximize adoption and engagement within the platform. Your journey with the customer will start with the sales transition through onboarding to renewal, with a focus on retention and an eye...

Boston |

Secure Code Warrior’s vision is to empower developers to be the first line of defence in their organisation by making security highly visible and providing them with the skills and tools to write secure code from the beginning. Our global software security business is growing rapidly, and we are looking for someone to join our customer support team.

This position requires that you bring your enthusiasm, innovation and exceptional organisational skills to help us reach our goals. 

You will work closely with the Customer Success Managers to provide support to our current...

Cambridge |

The Opportunity

Hult International Business School is seeking a motivated customer-service oriented professional as a Visas and Compliance Coordinator.

Under minimal supervision, this position will be responsible for all activities in support of providing seamless and exceptional service to the universitys international population. This position will be the key contact and resource to ensure a positive student experience at the onset. Working very closely with Student Services, Academics, and Registrar, this position will liaise with stakeholders to accurately...

Boston |

The Customer Success Manager (CSM) is responsible for managing the overall success of existing Localytics customers. The CSM will focus on net dollar retention (defined below), identifying upsell and growth opportunities (including Software, Growth, Services, Training, and Support), monitoring all Localytics related activities and usage, and being an advocate for the customer.

The CSM will be instrumental in building strong relationships with Localytics customers users and decision-makers, as well as collaborating with all appropriate Localytics internal organizations. The CSM will...

Boston |

Who were looking for:

Starry is seeking an experienced Sr. Radio Network Planning Engineer to join our growing team. You will directly support the Network Design and Deployment group by developing the wireless network design as well as its build and implementation. The role includes radio planning activities related to Starrys network roll-out and operations in Boston and other markets across the country. This person will design, plan, and oversee installation of point-to-multipoint (PMP) wireless systems, including radio propagation modeling and prediction,...

Boston |

The Mission of the Manager of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Manager of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

You Will:

  • Analyze customer behavior, churn, upgrades and downgrades and customer support issues to drive strategies...
Needham |

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

As Video Creator/Editor for SmarterTravel.com, you will oversee video production and editing, curate SmarterTravels YouTube channel, coordinate with the social media team, and report on video analytics. You will also brainstorm video ideas, assist writers and editors with...

Boston |

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through one simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Are you a natural-born leader with a passion for innovative technology? Interested in a career where youll make a difference in the way various organizations communicate? The Fuze Support Team is rapidly evolving and adapting to take on new...

Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Boston |

About Panorama:

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than nine million students receive a better education because of Panorama, and we hope to...

Westwood |

PURPOSE:

The Predictive Index (PI) is a talent optimization platform that gives business leaders access to the people data they need to make objective hiring decisions, design great teams and culture, and reach their strategic business goals. PI has more than 7,000 customers across 142+ countries including Nissan, Citizens Bank, DocuSign, Subway, 47 Brand, Blue Cross Blue Shield, and Omni Hotels.

PI is a scientific instrument that has undergone more than 500 validity studies. Our team takes greatpride in PIs power to improve and supercharge workplace...

Waltham |

Position Overview:

Care.com is seeking a Financial Operations Specialist to directly support our fastest growing business unit, Care@Work, which provides family care benefits for employers. Our products enable employees to manage all their family care needs, so they can focus on doing awesome things at work. The Financial Operations Specialist will complete all necessary tasks for overseeing the parent billing process, caregiver payroll process, and partner invoicing process to ensure needs are handled in a timely, accurate, and...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Billing Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and...
Boston |

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in customer support. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

...

Boston |

Company Description

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in customer support. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists,...

Somerville |

The Community Experience Team Analyst position is a member of the CET leadership team and helps ensure that The Grommet maintains our reputation as a provider of world-class customer service.

The right candidate for this role will have a passion for unsurpassed customer service, a strong technical mindset an ability to easily think through processes and systems, and a strong desire to work on a small collaborative team.

A bit about us:While most retailers only want you to buy what theyre selling, The Grommet is focused on helping people discover things worth buying. We shine...

New York |

Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.


Our award-winning company...

New York |

Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.


Our award-winning company...

Boston |

WriterAccess, an award-winning content creation platform connecting thousands of businesses with freelance writers, editors, and content strategists, is looking for a Project Manager to help us grow and manage our marketing and development team. You'll find us on the Inc 5000 List as a 5 Year Honoree with 59% growth in the last 3 years, without even a smidge of investment or VC funding.

Join our team of remote employees that keep the content orders flowing to talent and revenue growth going year after year.

The Job In a Nutshell

    ...
Boston |

Senior Advisory Services Consultant

Rapid7 Advisory Service Consultants are some of the most talented, well-seasoned cybersecurity leaders in the industry. Success in these roles means being part of a team who possess a passion for customer success, technology, and solving complex cybersecurity business problems with innovative solutions.

Advisory Services at Rapid7 deliver services that transform the way our customers manage their cybersecurity programs and set them up for long term success.

Our clients engage us to provide world-class...

New York |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

New York |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

Cambridge |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

Boston |

Manager, Instructional Design

The Training and Certification Team is recruiting a game changer a player/coach with substantial experience creating interactive, instructionally sound learning content. We need someone toleadourInstructional DesignTeam intransformingour traditional, predominantly PowerPoint-based content into blended learning experiences that are as exciting and advanced as our products.

By joining Carbon Black asthe Instructional DesignManager, you willmanage, coach,and directour highly collaborative, geographically dispersed Instructional DesignTeamto...

West Chester |

VentureFizz (http://venturefizz.com) is the leading authority for jobs & careers in the tech industry across Boston & NYC.

Our Job Board is highly targeted in terms of providing career-defining opportunities for highly motivated professionals in the tech industry and our BIZZpages provide a comprehensive overview of the area’s hottest companies. We also publish stories that give our audience an inside look at companies, their culture, and people.

This is all powered through a BIZZpage subscription, our flagship employment...

Brookline |

 

What You’ll Be Doing

The Inbound Marketing Account Manager will be responsible for contributing to 829 Studios’ inbound marketing program; planning & managing projects for a number of B2C and B2B clients.  This person will serve as the tactical point of contact for clients when it comes to project planning, timeline forecasting, organizing deliverables, relaying meeting minutes, and driving client engagements forward.  This person will need to possess the ability to provide successful project management in the areas of email campaign targeting...

Boston |

Technical Account Manager - Beijing, PRC

Who we are:

Neurala, Inc. (www.neurala.com) is a software company headquartered in Boston, MA, USA that developed The Neurala Brain— Deep Learning neural network software that brings intelligence and learning to any device, making products like cameras, robots, drones, toys, consumer electronics and self-driving cars more autonomous, engaging and useful. Neurala is commercializing its proprietary technology in a self-service SaaS platform,...

Boston |
Teikametrics helps thousands of sellers be more profitable. Our Retail Optimization Platform (ROP) uses Machine Learning to optimize inventory, ads, and pricing on the most valuable eCommerce platforms. We are currently the largest provider of automation technology for Amazon Sponsored Products.  We are looking for people who can excel, add value to our mission, and love winning: Our office is located in the heart of Boston’s Innovation District in the Seaport and we have been featured in Venture Fizz: ...
Boston |
About Us
 
Teikametrics is the leading Retail Optimization Platform (ROP) for sellers on Amazon. Teikametrics optimizes billions of transactions for thousands of sellers, brands, and agencies around the world to increase overall sales and profits. Founded in 2012, Teikametrics uses proprietary econometrics and machine-learning data models to automate bidding and campaign management of Amazon Advertising. We combine our best in class technology with world-class service delivery teams all based in Boston, MA. 
...
Somerville, |

As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work,...

Somerville, |

Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment.

This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially...

Boston |

Job Description

The Director of Engagement Strategy + Operations is responsible for hiring, building, and leading a team of Product Analysts, Product Analytics Engineers, and Implementation Engineers, that will provide insights and recommendations to help guide the investments we make at the Experience Leadership level, and throughout the Experience organization, and ensure we get the most value from these that we can. This entails identifying, scoping, and leading deep analyses of user behavior to identify opportunities to improve user outcomes,...

Boston |

We are looking for an experienced Project Director for our growing business who will be integral in working with both Clients and internal development teams.   The Project Director provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it.  Through the management of the project the project director also builds and maintains client relationships while looking to expand the account...

Boston |

Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our determination to make our customers lives better and break records is contagiousyou find yourself becoming intensely passionate about the work that we do, even if the property...

Boston |

If youre passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company through speaking directly with our rapidly growing base of happy customers. You will be educating, problem solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

You will become an expert in mission critical property management software and technical support. With a strong focus on...

Boston |

CloudHealth by VMware is looking for a creative and highly motivated visionary who will utilize data (mining, analysis and aggregation) to provide account management, technical advisory and relationship oversight for our tech-touch accounts.

About You:

  • You seek an opportunity to be on the forefront of the cloud revolution
  • You possess both a strong technical background and solid business acumen with the have experience with cloud computing products, services and solutions.
  • You have a creative streak and a passion for supporting and advising...
Boston |

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical...

Boston |

*** This role can be located in Austin, TX or Boston, MA ***

***Fluency in both Spanish and English required***

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software...

New York |

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Onboarding Specialist who will help our clients post contract signed, through the initial setup, data migration, assisting with third-party integrations, and overall deployment of SevenRooms. You will provide support for clients in onboarding to ensure their long-term success.

This is a full-time position and will report to the Manager, Onboarding.

What Youll Do

  • Assisting our awesome restaurants across the globe to...
Boston |

Overview

One of the keys to being thought leaders in the field of Tenant Experience for commercial real estate companies is driving a world class customer experience between HqO and the companies utilizing our solution. The Customer Success Manager role at HqOis focused on ensuring that customers realize value through the use of our application and have a fantastic time doing it. The Customer Success manager must be an expert in managing the full customer life cycle, from onboarding and adoption, to expansion and renewals. This person is a team player, critical...

Boston |

We are looking for a Client Success Manager who can help support the Zipcar sales team to help maintain and grow business with existing partners and assist in bringing new partners on board. As Client Success Manager you will be responsible for managing a team of between 2-4 partnership success specialists supporting the revenue generating segments of the business, including: Zipcar for University, Zipcar for Business, Zipcar for Government, and Zipcar for Commuter.  As a team leader, you will be responsible for being a primary liaison between the Zipcar internal sales team and the...

Boston |
Are you the kind of person that just loves when the barista remembers your name and order? Or the one who tells your friends to avoid a certain airline because the staff is unabashedly neglectful towards its customers?  If you notice the best, and worst, service in your everyday life - this could be your dream job.
 
Lola.com is building the future of customer service and we need the right people on our team to deliver on this promise of excellence. As a Travel Consultant, you’ll be empowered to make your own decisions while interacting with our customers to...
New York |

Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.


Our award-winning company...

Boston |

About Starry:

We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.

About Starry's Technology:

Starry is inventing a cohesive system that brings the Internet to your home and distributes it throughout your home -- all wirelessly. We have been selling...

Boston |

We are currently seeking a top-notch Customer Success Solution Architect who will be responsible for defining and overseeing the design of the end-to-end solution of the Salsifys platform with our strategic worldwide customers ensuring they realize the full value. You will be utilizing your outstanding technical, product and client engagement skills to deliver a solution that is highly effective and tightly integrated with the customers ecosystem and business goals.

Key Areas Of Responsibility

Services Pre-Sales (...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success...

Boston |

Manager of Customer Success Management

Company Description
Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 7,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry...

Boston |

As a Digital Consultant (DC) you will be responsible for the overall success of a portfolio of Localytics customers, leading large, multi-workstream projects with focus on exemplary quality assurance, excellent client relationships and demonstrated thought leadership. These projects will require coordinating a cross-functional team that spans Sales, Services, Support; defining project delivery roadmaps and financials; hands-on management of complex projects with multiple work streams and strong partnership with clients. To become a trusted advisor, you will need to become an expert on...

Boston |

Security Services Automation Developer

About Us

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity withAI Hunting, the first AI-powered technology that answers the question Am I under attack? proactively, without manual effort.

We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold#UBU.

In this position you will:

  • ...
Boston |

Brandwatch is looking for aUpsell Manager to engage in programmatic upsells to our existing customers. This is a sales role, designed to focus on expanding our license and services footprint across our account base.

We are seeking someone who loves to engage clients to share the value of marketing technology, data, analytics, and strategic services to build higher revenue streams with major brands and enterprise accounts. We want a proven sales person who understands how to coordinate upsell programs in conjunction with customer success managers to continuously add value to our...

Boston |

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of...

Cambridge |

Do you breathe empathy?


Are you a proactive problem solver?


Are you CozyKins next Customer Success Lead?!


Description


Work directly with our families to set them up for success. Build a care relationship that supports families with reliability and empathy, so they feel peace of mind about their care. Ensure children under care are safe, happy, and totally thriving....

Boston |

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have beenrated a leader by the analyst community and named one of the Best Places...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and...
Brighton |
  • Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations
  • Average 75% travel (varies from 25% to 100% travel per month)
  • Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work
  • Support quality assurance activities and tracking
    • Document repair work using XL Hybrids cloud-based data system, issue Repair Orders, and issue RMA requests
    • Track metrics on service...
Somerville |

As an Evergage Customer Success Manager, you’ll be responsible for the complete post-sale success and satisfaction for a portfolio of Evergage’s Retail, B2B Demand Generation or Financial Services Customers. It’s the Customer Success Manager’s goal to make every customer successful by building a trusted advisor relationship and helping them achieve their business objectives using the Evergage platform.

The Customer Success Manager will identify and leverage company-wide resources to address any customer satisfaction, growth or...

Boston |
Technical Project Manager
 
Technical Project Managers lead execution of engagements with Anzo customers including lightning PoCs, extended Pilots, and multi-month implementation programs
 
Data is the Battleground where winning businesses transform into data-driven enterprises. Our flagship product Anzo differentiates in the highly competitive and hyper-growth data platform market. Anzo allows our customers to integrate and discover data through an enterprise data fabric. Anzo’s secret sauce is a...
Boston |
Pre-Sales Consultant
 
Pre-Sales Consultants influence and support the sales process with a powerful combination of technical product knowledge, industry domain expertise and business acumen.
 
Data is the Battleground where winning businesses transform into data-driven enterprises. Our flagship product Anzo differentiates in the highly competitive and hyper-growth data platform market. Anzo allows our customers to integrate and discover data through an enterprise data fabric. Anzo’s secret sauce is...
Boston |

Overview

Join us as a Trainer, Education & Training in our Education & Training department and provide in-person, hands-on and remote training to sites and CROs, along with required documentation, for eCOA studies. 

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what...

Boston |

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.


Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring...

Boston |

Overview

Join us as a Project Manager, where you will be responsible for directing and managing services for delivering the highest quality eCOA (eClinical Outcomes Assessment) software & service with on-time delivery.

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision...

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