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Boston |

Wellframe Overview


Wellframe helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement. Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app,...

Boston |

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through one simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Are you a natural-born leader with a passion for innovative technology? Interested in a career where youll make a difference in the way various organizations communicate? The Fuze Customer Support Team is rapidly evolving and adapting to take...

New York |

Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomics largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value...

Boston |

Supporting and enabling our customers success is at the heart of everything we do at Seismic. Our mission in Customer Education is to effectively communicate essential technical, process, and strategic information to the customers, employees, and partners of Seismic. We exist to drive adoption of our product platform, support the success and competence of our audiences, and contribute a key revenue stream to our organization. We deliver information in many different formats including instructor-led (ILT), virtual instructor led (VILT), video, text and images using flexible tools to...

Burlington |

Overview

The objective of this role is to ensure QSR engages, retains and delights customers who purchase QSR products. The role is responsible for defining the systems, processes and metrics to ensure we understand how to realize the value from our recurring customers, and delight new ones. It ensures customer retention in a period of scale for QSR through the driving of key initiatives for our customer base including on boarding and successful use of products, metrics and process development, fulfilment and scaling as well as administration and growth of the...

Boston |

Hi there. We’re Zipcar, the world’s leading car-sharing network, driven to make cities better places to live.

 

Since 2000, we’ve worked hard to turn a brilliant and disruptive idea into a movement that serves more than a million members worldwide. We’re keeping the pedal to the metal and growing every day. That’s why we need talented, passionate people with great ideas to join the Zipcar family.

 

Want to work for a company that is shaping the future of urban mobility? Ready to join a dynamic, playful, diverse, and respectful company that’s seriously...

Boston |

Zipcar, the world’s largest car-sharing company, is looking to add new talent to our team.

Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership, saving them money, time and headaches. Around the world—from coast to coast, across Canada, Europe, and college campuses in between—people are making the decision to live car-free and enjoying the convenience and environmental benefits of having “wheels when you want them”.

As we continue to grow our operations, we are looking for passionate people with great ideas to...

Boston |

Zipcar, the world’s largest car-sharing company, is looking to add new talent to our team.

Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership, saving them money, time and headaches. Around the world—from coast to coast, across Canada, Europe, and college campuses in between—people are making the decision to live car-free and enjoying the convenience and environmental benefits of having “wheels when you want them”.

As we continue to grow our operations, we are looking for passionate people with great ideas to...

Boston |

Zipcar, the world's largest car-sharing company, is looking to add new talent to our team.   Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership, saving them money, time and headaches.

Around the world-from coast to coast, across Canada, the UK, and college campuses in between-people are making the decision to live car free and enjoying the convenience and environmental benefits of having "wheels when you want them".  

As we continue to grow our operations, we are looking for talented, passionate people with...

Boston |

Zipcar, the world's largest car-sharing company, is looking to add new talent to our team.   Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership, saving them money, time and headaches.

Around the world-from coast to coast, across Canada, the UK, and college campuses in between-people are making the decision to live car free and enjoying the convenience and environmental benefits of having "wheels when you want them".  

As we continue to grow our operations, we are looking for talented, passionate people with...

Andover |

Blink was the result of one of the most successful crowdfunding campaigns ever and builds the completely wireless, affordable, and battery-operated home security cameras that send motion-activated alerts and HD video to your smartphone for an amazingly affordable price. We are now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos!

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving...

Boston |

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

  • Illustrate WeWork’s core values and strive to achieve our mission
  • Support the Community Management team to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
    • Ensure that your building is fully operational and processes are running smoothly
    • Drive growth and...
Waltham |

Constant Contact is the industry leader in email marketing for small businesses. We pride ourselves on helping small businesses because they are the life and blood of our economy. We believe that by helping small businesses grow and stay engaged with their customer base, we can change the world.

Responsibilities:

  • Develop multimedia content that demonstrate our product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
  • Create content that is accurate, high quality,...
Boston |

Do you have prior software engineering experience? Enjoy interacting with prospects and customers? Want to help customers  overcome technical challenges and improve their business? We're building our Sales Engineering team and looking for great people to be technical liaisons to our Sales team. You will be helping us to introduce the Chaos Sumo service for historical log and event and analytics to prospects, knock down the technical barriers to adoption of the Chaos Sumo service, and helping solve customer’s critical business issues. 

 

Responsibilities...

Waltham |

Endurance International Group is the parent company behind some of the world’s top names in online marketing tools for small business, including Constant Contact, BlueHost, SiteBuilder, HostGator, Domain.com, and others. We help millions of small businesses get online, look professional and compete with the world by making the act of getting online simple. We are an entrepreneurial, fast-paced international team from all backgrounds. We are the reflection of our international customers displaying grit, passion and an enthusiasm to make a mark on the world.

As Senior Project Manager...

Waltham |

About Us…

Founded in 1997, Endurance International Group (EIG) has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

We are looking for an enthusiastic, outgoing and dedicated Billing Specialists to support our Constant Contact brand at our office in Waltham, MA. Within the role you will be serving small businesses and nonprofits...

Waltham |

About Us…

Founded in 1997, Endurance International Group (EIG) has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

We are looking for an enthusiastic, outgoing and dedicated Billing Specialists to support our Constant Contact brand at our office in Waltham, MA. Within the role you will be serving small businesses and nonprofits...

New York |

Were reimagining sports and technology.

DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.


Join the dream team.

We are searching for multiple Customer Experience Associates (Overnight) to join our...

New York |

Were reimagining sports and technology.

DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.


Shape a rapidly growing industry.We are looking for a Customer Experience Team Lead to serve as one of the primary contact...

Boston |

Were reimagining sports and technology.

DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.


Lead a groundbreaking team.

Were scaling rapidly and are searching for a Manager to lead our Customer...

Boston |

Were reimagining sports and technology.

DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.


The strategy behind the game.

As a Customer Experience Transformation Specialist, you will be responsible...

Somerville |

Who We Are:

At ActBlue, we build and power the premier online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. As a nonprofit ourselves, our mission is to put power in the hands of small-dollar donors and make giving online to these groups as easy as possible.

Since 2004, campaigns and organizations across the country have raised over $3 billion using our tools, with an average contribution size of $40. Thousands of groups from presidential candidates to environmental organizations...

Boston |

HqO Engagement Specialist

The HqO Customer Success team is responsible for the launch and activation of our platform at our customer buildings- from planning on-site events to demonstrate the value of the software to users in a building - as well as content creation, account management and reporting.

The primary focus of the Engagement Specialistis to createin-app content and partner with client contacts (property management/marketing)to ideate, coordinate & execute tenant experienceevents.

Key Responsibilities:

  • ...
New York |

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that todays entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about helping customers scale their databases and database-driven...

Cambridge |

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that todays entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about helping customers scale their databases and database-driven...

Boston |

Company & Position Overview:

BitSight is transforming how companies manage information security risk with trusted, time-tested and actionable security ratings. Founded in 2011, the company built its Security Ratings Platform to continuously analyze vast amounts of external data on security issues and behaviors in order to help organizations manage third party risk in their supply chain, underwrite cyber insurance policies, benchmark performance, conduct M&A due diligence and assess aggregate risk. As the Customer Success Operations Analyst, you are a...

Boston |

Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomics largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value...

Cambridge |

EF Explore America is part of EF Education First, the worlds largest privately owned company specialized in education and travel. EF Explore America helps teachers create experiential learning opportunities for their students through travel across the U.S and Canada.

The Director of Sourcing & Contracting is an integral member of the Product & Operations leadership team for Explore America. He or she will oversee a team of Sourcing & Contracting Managers responsible for negotiating for inventory to satisfy the needs of our rapidly-growing student tours...

Boston |

Our team is growing! Were looking for folks who are passionate about providing awesome customer experiences, b2c marketing expertise, and want to be in an entrepreneurial and dynamic environment. Our Customer Success Managers are responsible for driving ongoing customer engagement, continued platform adoption, and customer growth. They build trusted relationships and are able to influence stakeholders at all levels of the customer organization. If you are a creative problem solver and love results driven customer success management we should talk!

Responsibilities:...

Boston |

Technical Brand Director


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is memorable,...

Providence |

Member Services Operations Analyst.

Responsibilities:

  • Proficient at utilizing analytical tools to produce and modify reports to provide analytical comparisons of data
  • Completes end of month reporting on business unit performance reporting in a detailed, timely and accurate manner
  • Provide ad-hoc reports for contact center related data and analyze data making recommendations to management
  • Analyzes and projects staffing needs relative to call volume, special projects, attrition and holidays.
  • Creates...
Framingham |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management to condition...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Boston |

Company Overview

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. Were driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, were able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.

Are you someone who wants to create...

Boston |

Security Analyst - Boston (Not a remote position)

Do you live and breathe cyber security? Want to battle bad guys every day? Need to work on important problems?Cybereason has an opportunity for you!

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity withAI Hunting, the first AI-powered technology that answers the question Am I under attack? proactively, without manual effort.We're expanding our security services and looking for curious, diligent, technical people to help us...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and...
Cambridge |

PIVOTALS STORY (VIDEO)

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed...

Boston |

Overview/

The Director of Account Management & Customer Success primary objective is to develop and execute a strategy that helps Numerateds banking customers create successful lending programs. This individual will achieve success by analyzing usage trends, making data-driven recommendations, and then sharing insights and best practices across clients. As a player/coach, he or she will build this function and team from scratch to become strategic advisors to banks.

Critical KPIs for this role include: 1) product adoption and usage as measured by share of banks assets...

Westwood |

PURPOSE:

The Predictive Index (PI) is a technology company that gives business leaders access to the people science, data, and strategy they need to make objective hiring decisions, design great teams and culture, and reach their strategic business goals. PI has more than 7,000 customers, including Nissan, Citizens Bank, DocuSign, Subway, 47 Brand, Blue Cross Blue Shield, and Omni Hotelsacross 142+ countries, and has undergone more than 500 validity studies.

Teamwork, purpose, and drive are at the core of who we are. Our team takes great pride in the power...

Westwood |

PURPOSE:

The Predictive Index (PI) is a technology company that gives business leaders access to the people science, data, and strategy they need to make objective hiring decisions, design great teams and culture, and reach their strategic business goals. PI has more than 7,000 customers, including Nissan, Citizens Bank, DocuSign, Subway, 47 Brand, Blue Cross Blue Shield, and Omni Hotelsacross 142+ countries, and has undergone more than 500 validity studies.

Teamwork, purpose, and drive are at the core of who we are. Our team takes great pride in the power...

Boston |

The Company

TVision is the leader in TV performance metrics. We enable the media industry - brands, networks, and data partners alike - to reduce waste and drive greater marketing results.

Utilizing cutting edge technology, we measure what was once unmeasurable - how people really watch TV. Our core technology measures 'eyes on screen' attention, the single most accurate way to measure exposure to video content. Our solution offers critical insight into brands and agencies targeting audiences. We do this by providing a mission-critical dashboard and...

Boston |
The Customer Success Manager (FinServ) core responsibility is to manage implementation projects for large Financial Services customers of Seismic from inception to production roll out. A successful candidate will be skilled at creating project plans, allocating resources, communicating with customers, and mitigating project based risk factors. The candidate will work with Product Management, Engineering, Operations, as well as Marketing and Sales teams to ensure each projects success.

A successful candidate will be able to manage multiple fast-paced implementation projects with...

Boston |

Our award-winning Customer Success team is on the hunt for a Project Management Pro that will help elevate the teams capability for delivering complex onboardings for our Fortune 500 customer base. Come be a part of the hottest tech story in San Diego! Five straight years of 100% growth has us sitting at over450 employees and a product that continues to dominate the enterprise SaaS and sales enablement space.

Responsibilities:

  • Create project plans for onboarding of new clients that take a project through the three primary stages of implementation...
Medford |

Mautic is seeking a Customer Success Manager who is a proven leader that will help drive product adoption for our customers, share marketing best practices and train customers in implementing marketing strategies across their Mautic platform.

This individual will manage the customer experience across a specified customer base as well as meeting agreed upon engagement, expansion and retention targets. This individual will educate our customers on our innovative product and service offerings, set expectations for deliverables, retain customer testimonials, references, and case...

Boston |

Eze Software Group (Eze Software) is seeking an Engagement Specialist to join the Compliance Product Specialist Team in its Boston office. If you like working with technology and participating in projects in a fast-paced, high energy environment, we want to hear from you!

 

This position is responsible for executing tasks and small projects, which serve as the foundational elements of the Eze Compliance implementation. The software deliverables will integrate with the client’s trading workflows through pre & intra trade compliance and be at the core of the...

Boston |

Eze Software is seeking an Associate Engagement Specialist to join the Product Specialist Team in its Boston office. If you like working with technology, taking charge of projects in a fast-paced, high energy environment, we want to hear from you!

This position is responsible for executing on tasks and small projects that are foundational elements for implementing the EzeSoft product suite. These deliverables will span the needs of our buy-side and sell-side client base. This person will work closely with Engagement Managers to ensure that their tasks and projects are delivered...

Boston |

Eze Software is seeking a Project Delivery Manager to join our BOS office. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Project Delivery Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

Job Functions:

  • Responsible for delivery of client projects from planning to execution and testing
  • Perform...
Boston |

Eze Software Group (Eze Software) is seeking an Engagement Manager to join the Boston Client Engagement team. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Engagement Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to...
Boston |

Eze Software Group (Eze Software) is seeking an Engagement Specialist to join the Operations team focusing on the implementation of file based integrations.  We are looking for an organized individual that can coordinate with a variety of teams, communicate with technical staff, and drive software solutions to completion.


Engagement Specialists on the Operations team are responsible for the implementation of file-based integrations between Eze Software clients and their various third party providers.  These Data Integrations are critical in facilitating the transfer of...

Boston |

Eze Software is seeking an Associate Support Consultant to join the Client Service Group in its Boston office.  In this role, you will support clients on the Eclipse platform and interact directly with users, internal Software Development and Product Management teams, and other Eze Software client service functions.  The primary responsibility of the role is to provide high-quality daily production support to institutional investment manager clients and their users across all capabilities of the system, including Trading, Order Management, Compliance, Accounting, and Reporting.

...
Boston |

Who We Are:

​​We are a trusted and proven partner to the investment community.  We complement our award winning investment workflow technology with expert global customer service.  We pride ourselves on fully understanding each client’s unique needs and advising them on best practices and processes to maximize their operational and investment alpha.  Our team is made up of more than 1,000 global employees in 11 locations worldwide.  We are headquartered in Boston, with offices in Chicago, Hong Kong, Hyderabad, London, New York, Rio De Janeiro, San Francisco, Singapore, Stamford...

Boston |

Opportunity

We are looking for an experienced Integration Engineer to help our enterprise clients leverage the power of our customer engagement platform as they look to build deeper relationships with their consumers. Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology. This is an opportunity to work with top tier brands!

Responsibilities

  • Interface directly with enterprise clients to integrate their mobile applications and web applications with our APIs/SDKs and custom...
Boston |

Reporting directly to the US Accounting Manager, the AP Specialist will be a key member of our US Accounting team and will be responsible for the end to end accounts payable function including processing purchase orders, vendor invoices, payments and vendor relations. This position will also be involved with employee travel and expense processing including reviewing for compliance with the Company’s travel policy, matching receipts with expense items and preparing check/ACH payments

 

MAIN RESPONSIBILITIES

  • Responsible for all US...
Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Globoforce. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives....

Cambridge |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

Boston |

Who we are


Drizly is the worlds largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 100 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story. We are more than just another tech company. There is an...

Boston |

Overview

SalesEQUITY is seeking a Customer Success Manager who will be responsible for the setting up of newly acquired customers on our SaaS product. The On-Boarding Specialist will work with the customer to scope out business requirements and translate to our software service taking advantage of company-wide resources to gather information, provide solutions, and launch a client on our platform. This team member will have the opportunity to influence all aspects of our customer success program so must possess leadership qualities as we expect...

Boston |

Who we are

At Criteo, we are building the advertising platform of choice for the open Internet, an ecosystem that favors neutrality, transparency and inclusiveness. With more than 1.4 billion active shoppers and $600 billion in annual commerce sales, we deliver performance at scale. Founded in a Paris start-up incubator, Criteo now carries out our entrepreneurial spirit across 30+ global offices. Do you want to have an impact on more than half of the worlds internet users? Join us and be part of something big.


...
Cambridge |

Travel Support Coordinator

EF High School Exchange Year

Cambridge, MA

The Opportunity

Do you have a passion for international travel and student exchange? Do you work well under pressure? Are you detail oriented, deadline driven and a great team player? If so, you might be an ideal Travel Support Coordinator for the High School Exchange Year Travel Support Team. We are looking for organized, detail-oriented candidates who are passionate about cultural exchange and are...

Boston |

Company & Position Overview:

BitSight is transforming how companies manage information security risk with trusted, time-tested and actionable security ratings. Founded in 2011, the company built its Security Ratings Platform to continuously analyze vast amounts of external data on security issues and behaviors in order to help organizations manage third party risk in their supply chain, underwrite cyber insurance policies, benchmark performance, conduct M&A due diligence and assess aggregate risk. As the Senior Manager of Customer Success, you are a...

Cambridge |

High School Exchange Year Compliance Coordinator

EF High School Exchange Year

Cambridge, MA USA

Synopsis

EF High School Exchange Year is seeking an intern to assist our compliance team with the host family screening process for students traveling on our 2019-20 international high school exchange program. As part of our team you will play an integral role in enhancing our program quality to deliver the experience of a lifetime to our students and host families across the country.

The Role

EF Exchange Year coordinates the placement...

Burlington |

The Customer Success team focuses on customer retention and value realization by making sure our customers use the product effectively to achieve their desired business goals. The team is also responsible for creating the processes, tools & methodologies to create and enable an active and robust customer success framework. The ultimate goal is to make every customer wildly successful and committed to ClickSoftware for life measured through a very positive retention rate, satisfaction (NPS) and revenue growth.

Reporting to the Senior Director Customer Success, the Customer...

Boston |

Position Overview

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional...

Waltham |

SHYFT was founded on a simple yet powerful idea through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.


Position Summary

As Solution Consultant at SHYFT, you will...

Boston |

Location: Boston

Business Analyst, Forecasting & Analytics

Wayfair is seeking a motivated, analytical individual to join the Workforce Management, Forecasting & Analytics team. The right candidate must possess acute business acumen and be relentlessly curious about all facets of Wayfairs Sales & Service model and how the various aspects of workforce planning fit together. Coupling quantitative and data visualization skills with a strong ability to communicate and a desire to continually improve process, the Business Analyst...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with...

Boston |

Customer Success Manager
Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments as we work in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This position is a key technical support role within our Intelligence Services Automation/Advisor group. The primary responsibilities include...

Cambridge |

Program Advisor
EF High School Exchange Year
Boston, MA


About Us

EF High School Exchange Year sponsors international high school students who spend a semester or academic year living with host families across the United States. In order to provide exceptional support for these students, we seek to hire a Program Advisor with a track record of proven success in the education sector, volunteer management, teenage mentorship, or other related field. In this dynamic role, the Program Advisorworks from our Cambridge national...

Cambridge |

Bilingual Traveler Support Specialist
EF Explore America
Cambridge,MA

Bring your energy, attention to detail, initiative and excellent customer service skills to this unique position. We are seeking dynamic Spanish speaking candidates to help drive the success of our growing business.

The Role

This is your chance to break the mold of a typical customer service representative by combining exceptional communication skills, strong sales instincts, and a...

Boston |

Looking for a way into the software startup world but didn't major in computer science? ClearCompany, based in Boston, Fort Collins, and San Francisco, is looking for an entry-level Client Solutions Specialist to help keep up with record-breaking sales of our cloud-based talent software. With over 2,000 clients and a decade under our belts, we're here for the long haul, but we retain the horizontal, open, and results-focused culture of a lean startup. Besides helping our clients succeed, this role will build your portfolio with a huge range of skills and experience. You'll gain exposure...

Boston |

For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As an SMB Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see...

Boston |

For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As a Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see value...

Boston |

ClearCompany is a Boston, San Francisco, and Fort Collins-based provider of cloud-based talent software used by over 2000 companies across the US. As a small/startup company, ClearCompany provides an outstanding opportunity to develop entrepreneurial leadership skills in a practical, results-based environment where every contribution has a visible impact on the bottom line. Now in our 11th consecutive year of double-digit growth, ClearCompany delivers a robust product line and business model with proven success in the market.

The Role:

Are you a ...

Boston |

ClearCompany is a Boston, San Francisco, and Fort Collins-based provider of cloud-based talent software used by over 2000 companies across the US. As a small/startup company, ClearCompany provides an outstanding opportunity to develop entrepreneurial leadership skills in a practical, results-based environment where every contribution has a visible impact on the bottom line. Now in our 11th consecutive year of double-digit growth, ClearCompany delivers a robust product line and business model with proven success in the market.

The Role:  

As a Senior...

Boston |

We’re looking for smart, driven collaborators to join us and help us support our rapidly growing community of customers. As a customer success manager, you will be an integral member of our Customer Success team. You will drive adoption and ensure customers achieve their desired outcomes with Crayon.

What We're Looking For

  • High Wattage. Did we already say smart? You love a good challenge and learning new skills, technology, and more.
  • Team Player. Emotional intelligence is a must. You enjoy working in a team environment, supporting...
Watertown |

Purpose

Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

The Director of Account Management, reporting to...

Watertown |

Purpose

Liaison, recently named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people. Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up. Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!

The Help Desk Specialist is a broadly-...

New York |

Eze Software is seeking a Project Delivery Manager to join our New York office. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Project Delivery Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to execution and testing
  • ...
New York |

Eze Software Group is seeking a new Customer Success Manager to join our growing Manhattan office. If you like working with cutting edge technology in a collaborative, award winning environment then we want to hear from you!!

 

About The Role: The Customer Success Manager's core responsibility is to manage the service relationship with Eze Software’s asset management clients. A successful candidate will be skilled at nurturing effective relationships with existing enterprise clients, ensuring timely delivery on project plans, allocating resources, communicating with...

New York |

Eze Software Group is seeking an Implementation Consultant to join our Product Engagement Accounting Team in New York.. The Product Engagement group acts as subject matter experts within the industry, providing insight into best practices within their area of expertise.  In this role, you will specifically work with the Eze Portfolio Management System. The Eze PMA is a real-time, multi-asset class portfolio modeling, management, and accounting solution used and trusted by more than 200 buy-side firms, in over 30 countries. The Eze PMA can improve decision making, increase productivity...

New York |

Eze Software Group (Eze Software) is seeking an Engagement Manager to join the New York Client Engagement team. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Engagement Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to...
New York |

Eze Software Group is seeking an Associate Director to join our Product Engagement Group in New York/Boston. The Product Engagement Group acts as subject matter experts across various disciplines within the industry and our products.  The Group’s main responsibility is to implement products, workflows, and custom solutions.   The Professional Services team is a technical consulting team that creates custom solutions, including reports, plugin code, calculations, columns, and schemes.  The aforementioned customization layers span the Eze Investment Suite, including Order Management,...

New York |

Eze Software Group (Eze Software) is seeking an Associate Engagement Manager to join the Compliance Product Engagement Team in its New York office. If you like working with technology and participating in projects in a fast-paced, high energy environment, we want to hear from you!

 

This position serves as the foundation for a career in software product implementation. The software deliverables will integrate with the client’s trading workflows through pre & intra trade compliance and be at the core of the Compliance Officer’s compliance reviews and reporting.  We...

Boston |

Eze Software Group (Eze Software) is seeking a Data Insights Analyst to join the Operations team within our Client Services group. Eze Software is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem. 

The Operations team, a pivotal part of our Client Services group, works to deliver clear, insightful, and...

Boston |

At Ellevation, we develop world-class software to help school districts and educators support the fastest growing population of K-12 students: English Learners (ELs). By combining great products, student data, and research on best practices, Ellevation helps school districts transform their EL programs and ensure all students can achieve their highest aspirations.

We are a fast-growing, mission-driven technology company, partnering with over 750 public school districts all across the country. We are well-capitalized, have a strong and growing team, and are continuously focused on...

Boston |

About Ellevation:

At Ellevation, we develop world-class software to help school districts and educators support the fastest growing population of K-12 students: English Learners (ELs). By combining great products, student data, and research on best practices, Ellevation helps school districts transform their EL programs and ensure all students can achieve their highest aspirations.

We are a fast-growing, mission-driven technology company, partnering with over 750public school districts all across the country. We are well-capitalized, have a strong and...

Boston |

Support Genius - Weekend Shift (Bilingual Spanish)


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners...

Boston |

Support Genius - Overnight (Bilingual)


Here at LevelUp, a Grubhub Holdings Inc. Company, weve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether thats a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food...

Boston |

Genio de Soporte - Horario Extendido


Ven y nete al equipo de LevelUp en nuestra oficina en Boston para ayudar a construir la prxima generacin de pagos mviles. Nosotros conectamos restaurantes y usuarios con una experiencia nica que mezcla herramientas analticas, lealtad y recompensas. Y ahora como parte de la lder nacional de rdenes mviles, LevelUp-junto a Grubhub- est en primera lnea creando una solucin an ms completa para restaurantes.

Nos enorgullece nuestro ambiente de trabajo inclusivo y colaborativo...

Burlington |

We are looking for an experienced senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.
 
About the Team:

  • You will join a team of bright, fast-paced professionals, supporting...
Cambridge |

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties....

Burlington |

We are looking for an experienced Technical Support Engineer to join our Technical Support department. This position will work with our Customers providing product support, troubleshooting and resolving technical issues. The ideal candidate is self-motivated, friendly, out-going, enjoys technology, working independently as well as on teams and transitioning knowledge to customers and co-workers.  This is an exciting opportunity to help build our fast growing international company and your career. The ideal candidate will be passionate about technology and learning.  This position is...

Burlington |

Everbridge seeks an experienced, customer-focused Senior Customer Transition Manager to own the swift transition of acquired/merged customers over to the Everbridge platform. This hybrid role requires a high degree of sales acumen, coupled with unparalleled client support discipline. The Senior Customer Transition Manager will focus on converting customers to our product platform, which requires a proven track record of driving new, incremental sales opportunities.

The Senior Customer Transition...

Burlington |

Everbridge seeks a well-organized multi-tasker with proficient communication and technical skills to serve as the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. The Customer Implementation Specialist is expected to work with new customers to implement Everbridge software to accelerate their time to value, ultimately leading to contract renewals and growth revenue opportunities.

This exciting role will be a member of a new customer transition “tiger team” responsible...

Watertown |

We are looking for an Onboarding Operations Associate to join our Onboarding team within our Customer Success organization. Your job will be to support multiple service lines through your involvement with request processing and fulfillment, project staffing, workforce management, and data analytics.  But enough about us; let’s talk about you.

You are a strong communicator and excel in building internal stakeholder relationships. You find creative ways to execute, even when there’s not a predetermined path to follow, and can easily influence others on your team. You hold...

Boston |

Gain valuable experience working with the Product Design & Experience team at Buildium, a fast-growing property management software company in Boston!Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to bring on an innovative and customer focused leader to support the success and growth of Drift customers with 1,000+ employees. This leader will be responsible for building and executing a team and a strategy for our enterprise success team in both our Boston and San Francisco locations.

What youll be doing on the...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to add more Customer Success Managers to our growing Customer Team in Boston and San Francisco!

What youll be doing on the Customer Success team at Drift:

Customer Success Managers at Drift embody the following core values and qualities. Do these describe you?

  • Customer Centricity:...
Boston |

Overview

Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, London, and Singapore, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients...

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