VentureFizz Job Board

188 Jobs Listed
Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...

Watertown |

Job Title: Service Integrity Associate

Job Profile Code:

Cohort:

Department: 1142 Service Integrity

Reports to: [Team] Manager

Number of FTE Direct Reports: 0

Commission Eligible: No

FLSA Classification:

Full Time Location of Role:

Travel: <5%

Date Prepared: 8/26/2019

Prepared by: Andrew Appler

Date Approved:

Approved by:

Position Summary:

The Service Integrity...

Watertown |

The Opportunity: The Client Analytics team is tasked with driving performance improvement across the athenahealth client base, via custom analysis to identify opportunities and the creation of data driven tools and interventions to help support our Customer Success Managers. These interventions, deployed in our Customer Success Platform, credibly direct the company to intervene with our customers to drive performance improvement. In addition, the team is tasked with leading the build out of the companies new Performance & Value Framework, a high profile corporate initiative...

Boston |

Mendix is on a mission to enable anyone in any organization from the marketing coordinator to the software developer to the CEO to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and were reinventing the future of software development. Sounds ambitious, right? We agree.


Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers...

Boston |

If youre passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

You will become an expert in mission-critical property management software and technical support. With a strong focus on...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to introducing new products, to quarterly account reviews, to serving as a quarterback for technical or support requests, our Customer Success Managers are the first point of contact for strategic...

Boston |
For the Customer Support Representative role, we're looking for a technologically minded problem solver who loves to work hard, and is eager to learn new things. You will be responsible for providing support help to over 4,000 nonprofits across the country who use DipJars to fundraise!
 
We have a small startup team and growing fast. You'll have tons of room to grow here, so if you are eager to give your career a kickstart and learn how to grow a startup then you've come to the right place. If this sounds good to you please submit your resume! We'll try to get back...
Waltham |

We are searching for a technical support engineer who possesses a blend of technical and customer-facing skills to successfully analyze, root cause, contain, and resolve complex technical issues. You will work with a small, highly motivated team and contribute to the companys culture, engage in high-energy exchanges on product roadmap, and keep our automation solutions up and running, ensuring our customers have the best experience possible. This is a unique opportunity; you will have an immediate impact on the development of our company. We guarantee you will be bragging about your job...

Waltham |

Training & Development Manager (Engineering & Data)

Are you looking for an opportunity to challenge yourself? At ZoomInfo our employees work hard to define new possibles, and they are driven by winning. ZoomInfo is a company that got to where its at today on the backs of heroic efforts, over the years, by our employees and we are looking for more people to contribute to those efforts. At our company youll see that collaboration is second nature, and youll be greeted by a team of incredibly smart, talented, and motivated individuals who will help you...

Boston |

Associate Support Engineer

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the US, we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community...

Waltham |

Are you looking for an opportunity to challenge yourself?

At ZoomInfo our employees work hard to define new possibles, and they are driven by winning. ZoomInfo is a company that got to where its at today on the backs of heroic efforts, over the years, by our employees and we are looking for more people to contribute to those efforts.

At our company youll see that collaboration is second nature, and youll be greeted by a team of incredibly smart, talented, and motivated individuals who will help you define your new best.

Youll be presented with opportunities to both...

New York |

Humanizing Digital Experiences

Kasistos Digital Experience Platform, KAI, is designed for financial institutions to deliver the industrys most amazing Conversational AI powered intelligent virtual assistants to their customers. KAI is open and extensible, and also fluent in the language of banking and finance. From simple retail transactions to the complex demands of corporate banks and wealth management, financial institutions can deliver meaningful digital interactions with KAI that help build their digital brand.

Financial institutions around the world use KAI, including...

Boston |

CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience getting onboarding and ongoing training from CloudHealth.  

The Elevator Pitch: Why will you enjoy this new opportunity?   

You love being on the front lines of the business working...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the 10th fastest growing private company in Massachusetts, and named ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years.  Our expansion has created the need for talented Sr. Customer Success Managers ...

Boston |

Do you have a desire to be an integral part of a growing and dynamic team and an emerging leader in their space?

 Anaqua helps corporations and law firms turn intellectual property into competitive advantage. Our software platform, ANAQUA, unifies the critical tools, best practice workflows, data, documents and services into one efficient, intelligent environment so our clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use ANAQUA to manage more than a billion dollars in intellectual assets. Many of the...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Customer Success Center Engineer to join our team in Boston, MA. This is a full time position with full benefits.

Role Overview

The Customer Success Center Engineer role provides multi-faceted support to NWN managed services clients...

Waltham |

Role Summary

The primary function of the Senior Customer Success Engineer is to work with customers in identifying, resolving, and preventing issues using Actifio products.  In this role, you will work with technical skills such as Linux, Databases, Scripting, and Systems Architecture. The only things we ask for is a strong technical aptitude and excellent communication skills.

Responsibilities/Key Tasks

Responsible for providing technical support to Global Actifio customers and partners, both electronically and via telephone for any technical issues they may...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Team Leader to join our Customer Success Center in Waltham, MA. This is a full time position with full benefits.

The Team Leader role is responsible for oversight and management of a team of Service Desk Engineers.

Essential,...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

 

NWN is looking for a Customer Success Center Engineer to join our team in Boston, MA. This is a full time position with full benefits.

 

Role Overview

The Customer Success Center Engineer role provides multi-faceted support to NWN...

Waltham |

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 200 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

...
New York |

The Client Success Manager is responsible for managing the overall relationship with SS&C Eze’s prestigious clients, maximizing client satisfaction and retention. A successful candidate will be skilled at building c-level relationships with new and existing enterprise clients, collaborating with internal teams to ensure timely delivery of projects and production support, prioritizing resources, and communicating with customers. The Client Success Manager will interface internally with our front-line support teams, our project execution teams, R&D, Operations, Marketing, and...

Cambridge |

The Opportunity

As a Resident Assistant, youll be responsible for contributing to the overall success of Hult House and the Hult Boston community by:

  • Assisting with student moves, hall closings, and other large-scale operational initiatives.

Maintaining a safe and positive learning community in residence through active engagement with residents and policy enforcement

Qualifications:

  • Outstanding customer service and cultural sensitivity skills, as well as the ability to maintain composure in a dynamic...
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Join the Client Facing Team of a high growth Population Health and Analytics software company. Were a team of friendly data geeks and healthcare experts who are passionate about helping organizations succeed in value-based care. We provide technology that enables even the most complex healthcare organizations to acquire, analyze and use the richest data to solve their most challenging issues. Ideate with the best minds in healthcare through our advisory network. Build with engineers that have 5+ years using Hadoop, Scala and Spark to get jet engines to communicate,...

Hopkinton |

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather information from the client and determine the issue by evaluating and analyzing the symptoms;
  • Identify and escalate application defects and priority issues...
Hopkinton |

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather information from the client and determine the issue by evaluating and analyzing the symptoms;
  • Identify and escalate application defects and priority issues...
Philadelphia |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
New York |

Company Description:

The backbone of the healthcare system is communication between patients and their doctors, among healthcare teams, and even between practices and third-party providers like pharmacies, labs, and insurance companies.

But healthcare communication today is broken. Its disconnected, siloed, antiquated, and highly inefficient and in worst-case scenarios, its even responsible for lost patient lives.

Were trying to fix that. Klaras mission is to transform communication in healthcare, so all patients can receive great care....

Cambridge |

Superpedestrian is seeking a Customer Support Manager to lead an internal and external team of Support Specialists and develop new service protocols for burgeoning Superpedestrian products.

The manager will support our customers and partners through integration with our proprietary Vehicle Intelligence hardware/software platform, and should have a proven track record of building scalable customer support platforms. The manager will be a front-line representative of Superpedestrian with direct responsibility for establishing brand-defining exceptional customer service as...

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About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

The Klaviyo Communitys mission is to create a collaborative space for our customers to learn, grow, and share with one another as they progress as ecommerce businesses. We strive to create an inclusive community of passionate Klaviyo customers, partners and employees. Our forum will serve as the primary support channel for our free Klaviyo users, but will also serve as a resource for our paid customers to ask questions, share best practices, and learn from other like-minded/sized businesses. We are looking for an experienced Community Manager to help us build and scale our newly created...

Cambridge |

At edX, a Cambridge-based non-profit, our mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 30 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. edX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide. We are seeking people who are learner-focused, outcomes-driven and share...

New York |

Business Summary:

VMware Carbon Black is looking for a Technical Account Manager (TAM) who is committed to customer success for our Platinum customers. You are comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. This is a proactive role that works closely with the Account Manager/Customer Success team as part of the VMware Carbon Black Account Team. You thrive on jumping into...

Waltham |

Business Summary:

VMware Carbon Black is looking for a Technical Account Manager (TAM) who is committed to customer success for our Platinum customers. You are comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. This is a proactive role that works closely with the Account Manager/Customer Success team as part of the VMware Carbon Black Account Team. You thrive on jumping into...

Boston |

Turbonomic is the Worlds leading Application Resource Management (ARM) company assuring application performance across on-premise, multi-cloud, and cloud-native environments. We enable Application Performance thats scalable, proven and cost efficient.

At Turbo, weve invested nearly $200 million over 10 years to build the best real-time and continuous AI analytics solution that provides answers so accurate they can be executed automatically. Come see why more than 2,000 Turbo customers, including 26% of the Fortune 500, are using ARM to assure performance of their mission-critical...

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AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJs Best Places to Work and BostInnos Coolest Companies.

The Job

We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies.

The...

Boston |

AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJs Best Places to Work and BostInnos Coolest Companies.

The Job

We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies.

The...

New York |

Who We Are:

JOOR is disrupting the fashion industry and thats not just marketing speak. So many of the people who come to JOOR are looking to work for a tech company with a unique and interesting challenge. Well, JOOR offers this and more. Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Women to Watch in 2020 by Luxury Daily, and a CTO...

Boston |
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
We are very interested in...
Lexington |

This position will maintain an office in our Lexington, MA headquarters. Client Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support. The purpose of this role is to build more proven value faster for both the Client and the business. This role will oversee all aspects of the business needs for a set of our existing clients; and will be the primary point of contact for both external and internal communications. Regular travel to client sites is required.

...
New York |

ABOUT RIGHTWAY

At Rightway we are committed to creating a diverse environment and are proud to be an equal opportunity employer. We hire for the best talent and actively seek diversity of thought processes, beliefs, background and education. Rightway fosters an inclusive culture where differences are celebrated to drive the best business decisions possible.

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental...

New York |

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. Were scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category....

Boston |

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside...

New York |

Company and background

The average consumer spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities and venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first and only true programmatic platform for Out of Home (OOH) and Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, and bottom-line results...

Boston |

About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the worlds leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV,...

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ActBlue Seeks Part-Time Fall Interns

Who we are:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the...

Burlington |

JOB DESCRIPTION:

Nothing is more critical to 128 Technologys momentum than retaining and growing our world-class client portfolio. The Implementation team is tasked with ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Implementation model to help clients unlock the full potential our product delivers. They are available to ensure that new deployments, the experience, and adoption of 128 Technology are as frictionless as possible. Our customer networks include Enterprises, Service Providers, Government agencies...

Boston |

Were looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, youll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

You are:

  • Empathetic: you can put...
Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.

This role plays...

Cambridge |

Superpedestrian is seeking a full time Customer Service Associate at our Cambridge, MA headquarters. This person will assist our riders by providing them with product information and helping to resolve service issues.

Qualified candidates will have significant experience in direct customer service, and a history of exceeding performance indicators. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results....

Cambridge |

Superpedestrian is seeking a part time Customer Service Associate at our Cambridge, MA headquarters. This person will assist our riders by providing them with product information and helping to resolve service issues.

Qualified candidates will have significant experience in direct customer service, and a history of exceeding performance indicators. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results....

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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:


Caring We care about doing the right thing, in the right way, every time.

Ownership We own both our successes and our mistakes, taking responsibility and always learning how to be better.

Respect We respect and celebrate the individual traits that enable each of...

Boston |

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:


Caring We care about doing the right thing, in the right way, every time.

Ownership We own both our successes and our mistakes, taking responsibility and always learning how to be better.

Respect We respect and celebrate the individual traits that enable each of...

Boston |

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places...

Providence |

Overview

Minneapolis, MN or Providence, RI

Who we are:

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix...
Cambridge |

We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.


What Youll Be Doing:

  • Handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform.
  • Be a strategic consultant for our agency business, in a role...
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Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems...

Boston |

Overview

Excellent opportunity for an energetic individual to join our technical support team. The ideal candidate should have a natural skill for problem solving, an enthusiastic approach for customer service, and possess experience in Help Desk support. We provide end user support for LastPass consumer and LastPass business products. Our goal is to provide a great customer experience resolving technical issues upon our first contact.

Candidates should possess excellent organizational, time-management, and prioritization skills. Technical Support...

Boston |

Overview

The eServices department in Customer Care at LogMeIn is looking for a motivated eServices Customer Support Representative to join our team. The eServices Customer Support Representative will provide timely empathetic, and accurate support to LastPass customers in our social support channels. LastPass is a freemium password manager that stores encrypted passwords online simplifying your online life.

You will be responsible for monitoring and resolving customer issues in these channels or escalating to a more appropriate channel. You will...

New York |

Stash is pioneering the future of personal finance with the first financial subscription that helps people create better lives. From budgeting to saving for retirement, Stash unites banking, investing, and advice all in one app that has helped more than 5M people reach their financial goals and make progress towards financial freedom

We're hiring a Manager for the CX Operations team who will report to the Senior Director of CX Operations for our Customer Experience team. The CX Operations team is responsible for optimizing internal processes and removing barriers to service, with...

Boston |

About Drift

Drift is the Revenue Acceleration platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the role and team

We put the customer at the center of...

Boston |

There's going to come a day when you need to get something notarized. When that day comes, wouldnt you rather do it from your kitchen? In the same time it takes to make a sandwich? Notarize is the first on-demand notary platform, allowing anyone to notarize a document online and empowering businesses to send, track and collect notarizations. We're helping people execute the most important transactions of their lives and streamlining operations for countless industries.


As a Senior Solutions Engineer at Notarize, you...

Framingham |

The Opportunity:

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists partner together with a shared goal of providing our customers with an exceptional experience with their programs using Workhuman’s product suite. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution.  We work with our customers to build relationships,...

Boston |

As Salsifys Customer Support team grows, we are looking for talented, highly-technical, customer-oriented support engineers to join our team.

As the first line of contact with our customers, you play a key role in ensuring their success using Salsify. You are our customers voice within Salsify as we strive to continually improve our product, our service, and our role as trusted advisors within the e-commerce industry.

As a Customer Support Consultant at Salsify, you will develop and maintain a deep understanding of the Salsify platform and...

Lexington |

Imprivata, Inc. seeks Senior Implementation Engineer in Lexington, MA.

Duties: Provide technical environment assessment and a detailed statement of work in support of new sales to customers. Own the customer implementation lifecycle from customers based on execution of assigned project tasks including installing Imprivata products, testing, and managing the project through end user deployment. Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation. Actas a solutions expert in the Imprivata product line,...

Lexington |

Imprivata, Inc. seeks Principal Developer Customer Support Engineer in Lexington, Massachusetts.

Duties: Develops, creates, and modifies computer applications software (Bridges, etc.) And specialized utility programs. Analyzes customer needs and develops software solutions to meet those needs. Designs software and customizes software for customer use with the aim of optimizing operational efficiency. Works individually and as part of a team. May supervise other developer support/technical support staff. Provides advanced technical support covering the full life-cycle of products to...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix...
Burlington |

Description

 

The Cloud Operations Applications Engineer will be responsible for installing and upgrading HealthEdge’s award-winning applications in our private cloud, as well as customer-hosted instances.  The HealthEdge Cloud Operations Application Engineering Team is the team of technical experts at HealthEdge that runs and manages application operations for the Company’s clients.  Environments are technically sophisticated and the ideal candidate is looking to learn and work within the agile HealthEdge Deployment Methodology, custom and COTS...

Burlington |

Description

 

The Client Success Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Technical Account Manager is a key member of that function.   In this role, you will develop a deep understanding of customer business models and become a subject matter expert in the day to day administration of your customers’ HealthEdge solutions.

HealthEdge is an agile and innovative 21st-century software company focused on providing next-...

Burlington |

Position Summary:
 

Reporting to the Chief Solutions & Services Officer, the Vice President of Account Management is accountable for the overall success and satisfaction of our customers.   This individual leads and manages a group of Account Executive professionals whose responsibility it is to ensure that our customers are able to optimize our products and services in a manner which enables them to drive forward their business goals and strategies.  The right candidate has extensive understanding of health plan operations, an intense...

Burlington |

Description

 

Please note that experience implementing healthcare-related software for payers or
providers is required to be considered.
 
Position Summary:
Our Senior Project Managers ensure the successful client-based delivery of our HealthRules
software product and its configuration, interfaces, upgrades, and enhancements. Their goal is to
facilitate an outstanding client-based...
New York |

About SecurityScorecard

SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by hundreds of customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

Headquartered in New York City, we...

Boston |

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside...

Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Boston |

All companies are software companies and they’re all moving to DevOps to stay competitive in their industries. Yet as they move to DevOps, they’re using decades-old tools and processes which just aren’t keeping up. mabl is built to help them. At mabl, we’re helping enterprises ship higher quality software faster by building the worlds’ first Intelligent Testing Platform, continuous testing for continuous delivery.

mabl has built a SaaS test automation product which saves time and effort for engineering teams by using AI to automate much of the...

Boston |
About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Norwalk |

As the worlds leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical...

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Technical Architect, for Acquia Inc. (Boston, MA): Acquia's team of enterprise Drupalists help our customers build killer web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture. High-demand Acquia Technical Architects consult remotely or travel onsite periodically to work with some of the most talented technologists and some of the hottest web properties on leading edge web development projects. Engagements vary by customer and can include anything from custom coding and mentoring of partner...

Boston |

About You:

We are looking for an experienced Business analyst for our growing business who will be integral in working with both Clients and internal development teams. The role provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it. Through the management of the project this person also builds and maintains client relationships while looking to expand...

Boston |

ABOUT YOU

We are growing and looking for the best of the best to join our team. We are looking for an Account Manager with Professional Services experience who drives towards and thrives on 100% client retention, who clients and team members trust at being the primary account-level contact to solve problems, get results and guide the way. You understand your client’s business inside and out, and you know where they are going next. You’re a strong leader, facilitator, have great gut instincts and know what it takes to build lasting relationships.

...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix...
New York |

Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The companys patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each clients existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months unlike...

Philadelphia |
About Quil
Quil, the joining venture between Independent Health Group (Independence) and Comcast, is the digital health platform that offers personalized and interactive health journeys to consumers and their caregivers. Quil is committed to educating and engaging consumers, leading to better health experiences and better outcomes, at a lower cost. Quil serves patients, members and their caregivers and partners with healthcare providers and health plans nationally. We are headquartered in Philadelphia, PA with an...
Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest growing private companies in Massachusetts, and named to their Best Places to Work list, Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for a talented Associate Customer Success Manager to join our Client Relations Team. If...

Boston |

Don't quite see the role you're looking for? Send us your resume so we can keep you in the loop as we grow You can also keep up to date with the latest Drift news and events here!

About Drift

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more...

Waltham |

Retailers are working hard to meet consumer expectations by delivering the best experiences possible. As a result, today’s e-commerce websites are incredibly complex as they utilize multiple 3rd party services like personalization, product reviews, social media, ad tech, and more. These services provide benefits but at a cost: site speed and performance.

Yottaa is uniquely positioned to address this challenge with our patented SaaS platform. By improving website performance by over 30%, our Acceleration Platform makes online experiences fast, smooth, and engaging – even with...

Boston |

**This requisition is currently a pipeline requisition only. A member of the Talent Acquisition Team will reach out if the role becomes active again.

WordStream is hiring a dynamic and passionate individual to drive the success of our clients through successful onboarding and training of our clients ensuring they have an amazing and seamless first experience with WordStream. This position will be part of a new function within our Customer Success team. You will become part of a kick-ass team of experts who truly love their job, the company and lead...

Boston |

**This requisition is currently a pipeline requisition only. A member of the Talent Acquisition Team will reach out if the role becomes active again.

WordStream is hiring dynamic, customer-centric, and passionate marketing individuals, to join our rapidly growing Customer Success Team! The Digital Marketing Associate role provides consultative and strategic services to our clients on Pay-Per-Click Marketing best practices and strategies. The ideal candidate will be able to dive into the role and work with our clients to ensure their success in paid...

Burlington |

JOB DESCRIPTION:

Our team is looking for smart, passionate, technically savvy people to join our growing Support organization. As a Technical Support Engineer at 128 Technology, you will be immersed in a revolutionary new approach to networking, work directly with customers and partners, and gain exposure to a diverse group of teams within the company. 128 Technology provides many opportunities to grow, in a challenging, fast-paced environment.

RESPONSIBILITIES:

  • Diagnose and troubleshoot network-related issues reported by partner and end customers of 128...
Burlington |

JOB DESCRIPTION:

Our team is looking for smart, passionate, technically savvy people to join our growing Support organization. As a Technical Support Engineer II at 128 Technology, you will be immersed in a revolutionary new approach to networking, work directly with customers and partners, and gain exposure to a diverse group of teams within the company. 128 Technology provides many opportunities to grow, in a challenging, fast-paced environment.

RESPONSIBILITIES:

  • Diagnose and troubleshoot network-related issues reported by partner and end customers of 128...
Boston |

SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.

We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, you shouldnt have to ask for permission to secure your home. You should be able to do it yourself.

SimpliSafe protects over 3 million Americans and were growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best...

Needham |
Manager - Global Content Operations

Summary:

The TripAdvisor Global Content Operations, Manager is responsible for establishing clear objectives for...

Boston |

Salsify pioneered the first Product Experience Management (PXM) platform to help brand manufacturers win more sales, and grow market share online. We work with a growing roster of hundreds of leading brands across the globe including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom. Weve come a long way since starting in a Boston basement in late 2012, and now have great, happy customers across the entire supply chain, from brands to distributors to retailers to marketplaces.

We view Customer Success as a key investment that Salsify makes in helping our...

Westwood |

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 8,000 companiesincluding Nissan, Citizens Bank, Drift,...

Westwood |

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 8,000 companiesincluding Nissan, Citizens Bank, Drift,...

Boston |

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:


Caring We care about doing the right thing, in the right way, every time.

Ownership We own both our successes and our mistakes, taking responsibility and always learning how to be better.

Respect We respect and celebrate the individual traits that enable each of...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Framingham |

The Opportunity:

The VP of Customer Success will be a core part of the company’s leadership, leading all aspects of Customer Success including both the launch and ongoing success of customers.  The right candidate will be equal parts strategist, visionary, and a doer; easily able to shift from thought leadership to rolling up his or her sleeves to engage in hands-on support.  The candidate must have deep credibility and experience inspiring confidence and motivation with senior executives.  He or she will bring imagination and determination to...

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