We seek an experience Salesforce Business Systems Analyst for our E-commerce team. This hands-on role partners with one or more functions in the organization to lead and coordinate the delivery, adoption of new business processes/systems as well as continuous improvements in the existing applications. In this strategic role, you will work on gathering requirements, evaluating solutions, designing new processes, and coordinating the development and deployment of new capabilities with internal and external resources and stakeholders. You will also be responsible for configuring solutions and creating proof of concepts to help business partners better understand various capabilities.

What You'll do:

• Document business requirements, provide solution design, create roadmaps, develop an in-depth understanding of the current and future processes and reporting needs
• Collaborate with internal team members and other stakeholders in the evaluation, selection, and deployment of software applications.
• Lead cross-functional project implementation teams, develop a project plan, establish communication cadence, and proactively tackle issues as they arise
• Contributes to cross-functional projects that involve integration between Salesforce and other applications
• Anticipate, procure, influence, coordinate, and manage all resources necessary to ensure that assigned projects are successfully implemented as per the plan and on schedule, meeting or exceeding the expectations
• Conduct training for new systems and features as they are launched
• Configuration of standard and custom Salesforce solutions using Salesforce platform tools
• Maintain compliance with corporate Access Control, Change Management, and SDLC policies
• Work with business stakeholders and project teams to identify root causes of production issues and propose/configure solutions
• Other duties as assigned

What you bring:

• Bachelors degree in computer science or related field
• 6+ years of relevant experience with increasing levels of responsibility
• Hands-on designing process automation, modeling data, system integration, and analytic applications for various business functions across the organization
• Solid project management skills. Experience participating in and leading project teams that identify, plan, and implement business process improvements
• Excellent spoken and written communication as well as receptive listening skills. Able to connect the dots and conceptualize problems statements and solutions at a strategic level
• Strong time management skills. Must be able to multi-task in a fast-paced, unstructured environment, showing initiative as both an independent and team contributor. Passion for client service, making a difference, and winning as a team are required for success
• Strong understanding of E-commerce process /Salesforce Sites, Opportunity to contracts( Oppty mgmt, Quote mgmt, CLM) /Customer support ( Case creation to Survey) 
• Salesforce application Administration skills (Lightning, custom objects, reports, workflows, assignment rules, Process Builder, Flows, Data security model, etc.)
• Salesforce Experience Cloud Consultant  or Salesforce Service Cloud and/or Salesforce Administrator and/or App Builder certification is preferred.

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