Here at Hometap, were collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity theyve built in their home to pay for whats most important to them, from handling debt to finally making much-needed renovations, without taking on debt.
We work hard, and have some fun along the way, too. You dont have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and weve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!
In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.
Who you are:
We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, youll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have a best in class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy and professionalism.
What youll do:
- Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism
- Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments
- Create and explain settlement statements
- Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy
- Learn how to read Hometaps investment and insurance documents, and be able to explain them to Homeowners
- Review subordination requests for approval or denial
- Follow all company, investor and legal guidelines
What youll bring:
- 1-2 years of experience with mortgage servicing call centers
- Experience reading mortgage documentation
- Relentless attention to detail with a high degree of accuracy
- Ability to multitask and work under pressure within a deadline-oriented environment
- Comfort working independently as well as in a team environment, with a desire to take ownership of work
- Strong client service skills, and an ability to communicate professionally with others
- Comfort being assessed according to our quality control guidelines
- Willingness to roll up your sleeves and assist with other tasks and teams as needed
- Bachelors degree, ideally in business, finance or a related field
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing [email protected].
