What we need
We are seeking Service Readiness Engineer to support our Symbotics automation robotics warehouse system.` This role plays a critical part in ensuring the successful deployment, maintenance, and support of robotics and automation equipment at customer sites. The Service Readiness Engineer is responsible for developing spare parts lists, maintaining BOM structures, supporting PLM data management, and assisting with maintenance planning. This position requires strong collaboration with Engineering, Supply Chain, and Field Service teams to enhance service readiness, optimize equipment support, and drive operational efficiency. If you have a strong technical background and a passion for automation, we encourage you to apply.
What we do
The Maintenance team is part of the Operations organization and plays a key role in ensuring the efficiency and reliability of Symbotics cutting-edge automation systems across multiple customer distribution centers. This role is responsible for reviewing and analyzing maintenance work performed by site technicians, ensuring adherence to best practices, operational policies, inventory controls, and time management standards.
What youll do
-
Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
-
Create and maintain maintenance and operations BOM structures to support equipment upkeep.
-
Support the development and sourcing of customer site spare parts lists, collaborating with key partners.
-
Assist with part creation and release within the Product Lifecycle Management (PLM) database.
-
Review and update part details, including datasheets and sourcing information, in partnership with Supply Chain and Engineering.
-
Develop equipment asset lists for new customer sites.
-
Support the setup of parts, asset data, and planned maintenance requirements in the Computerized Maintenance Management System (CMMS).
-
Provide technical input for service documentation development.
-
Identify and support the development of field support tools, test equipment, and spare parts.
-
Provide feedback for service-related product improvements.
-
Other duties assigned.
What youll need
-
Bachelors degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred.
-
Minimum of 3 years of experience with BOM structures, including review and submission of Engineering Change Orders (ECOs) required.
-
Experience reading or developing engineering drawings using PLM or CAD tools.
-
Strong knowledge of robotics and automation equipment or a willingness to learn new technologies.
-
Experience with CMMS and maintenance requirements is preferred but not required.
-
Experience with Arena PLM, Siemens Teamcenter, or SolidWorks is a plus.
-
Proficiency in Excel, working with large datasets.
Our Environment
-
Up to 25% of travel may be required. Employees must have a valid drivers license and the ability to drive and/or fly to client and other customer locations.
-
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
#LI-MF1
#LI-Onsite
