NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities
Role Overview
The Sr. Director of Project Management is responsible for oversight of a team of Project Managers who operate on a day-to-day basis to achieve PMO and Corporate goals and objectives.
Your role will involve developing and implementing project methodologies, establishing best practices, and ensuring alignment of projects with organizational goals. Additionally, you will provide strategic direction, mentorship, and support to project managers and teams to ensure successful project delivery.
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
- Leadership: Provide strategic leadership to the Customer Experience Project Team, setting visionary direction, and fostering a culture of excellence in project management.
- Strategy Development: Collaborate with leadership within the Project Management Office, to develop and implement project management strategies aligned with the organization's objectives and priorities.
- Methodology Development: Implement project management methodologies, frameworks, and processes to streamline execution and accelerate revenue.
- Governance: Establish governance structures, standards, and performance metrics to ensure compliance, accountability, and transparency across all projects.
- Resource Management: Oversee project resource allocation, including staffing, budgeting, and vendor management, to ensure optimal utilization and cost-effectiveness.
- Risk Management: Identify, assess, and mitigate project risks, developing contingency plans and ensuring proactive risk management practices are in place.
- Stakeholder Management: Foster strong relationships with key stakeholders, including executives, clients, and project sponsors, to ensure alignment, manage expectations, and facilitate communication.
- Performance Monitoring: Monitor project performance against established baseline targets for revenue, cost, margin, schedule, and quality, providing regular reporting and insights to senior leadership to support decision-making.
- Continuous Improvement: Drive continuous improvement initiatives within the Customer Experience team, leveraging feedback, lessons learned, and industry best practices to enhance project management capabilities and outcomes.
- Develop and report on KPIs for all team metrics and goals (Portfolio success: Budget, Schedule, Customer Satisfaction, Project Management Service Revenue per individual, Team Contribution Margin, Mid-month & End-of-month Invoicing/Forecasting Accuracy).
Additional job responsibilities include, but are not limited to:
- Understand and articulate all NWN Carousel service offerings and capabilities.
- Training of staff and cross-functional teams
- Process development and reporting
- Promote a confident and professional environment driving a strong and positive corporate culture.
- Other responsibilities as assigned.
Qualifications
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
- Bachelor’s Degree or equivalent work experience.
- 10 years of experience with IT project management experience, including full HR responsibilities.
- 10 years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.
- PMP certification preferred.
- Expert knowledge of project management, business, and technical requirements.
- Advanced experience in developing methodologies and best practices.
- Ability to analyze RFP responses and provide scoping input on timeline and budget.
- Host/Lead Executive Leadership Steering Committee meetings across multiple business units.
- Exceptional client facing communications and presentation skills.
- Demonstrated leadership ability with strong sense of ownership.
- Demonstrated ability to manage multiple competing priorities.
- Excellent problem solving and negotiation skills.
