Company Overview
NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities
Role Overview
The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
- Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.
- Responsible for work assignments from Project Managers and/or technical leaders
- Work with and develop expertise in many enterprise data infrastructure products from one or more of the following vendors: Aruba, Avaya, Five9, Cisco, HP, Microsoft, NetApp, Palo Alto, VMware, and EMC.
- Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
- Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
- Attending seminars as requested by the Professional Services Management Team.
- Travel: To Customer sites as needed. Access to a vehicle is required.
Additional job responsibilities include, but are not limited to:
- Interact with clients to resolve any issues before, during, or after service engagements.
- Schedule on-site visits, when necessary, in accordance with the customer contract.
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Datacenter maintenance; racking/cabling new equipment.
- After hours/weekend trouble escalations and scheduled work when needed.
- Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
- Acquire technical certifications per training plan.
- Support presales with solution scoping
- Offering development, validating new solutions and creating technical runbooks
- Mentoring junior technical resources
- Other responsibilities as assigned.
Qualifications
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
- 7+ years of experience that is directly related to the duties and responsibilities specified.
- Datacenter experience with the following vendors: Cisco, VMWare, NetApp, Microsoft, Veeam, HP, Dell/EMC
- Architect experience with the ability to collect and develop business and technical requirements.
- Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
- Demonstrated verbal and written communication skills and the ability to multitask are essential.
- Comfortable, poised, and affable with customers from end users to senior level executives.
- Candidates must have strong interpersonal as well as analytical troubleshooting skills.
- Ability to travel to client premises daily.
- Ability to work evenings and weekends as required during client cutovers.
- Must be able to effectively work in a team environment.
- Organizational skills and multitasking are required for independent work.
- Excellent verbal and written communication skills.
- Must have reliable transportation.
- Must supply reliable cell phone.
- Cross vendor backup, disaster recovery, business continuity, design & implementation
- Microsoft Exchange on-prem/O365 cloud
- Capable of performing complex implementations, migrations & consolidations
The following qualifications are ideal, but not required:
- Cloud platforms AWS, Azure/Entra, GCP
- Bachelor’s degree preferred.
- At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.).
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
