NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities
Ensure sound enterprise wide integration solutions that are critical to continued business success. Responsible for in depth understanding of enterprise technology systems, business processes, and various enterprise integration technologies across our business systems.
Essential Duties and Responsibilities:
- Innovates using the latest technologies to create best in class experiences for our customers.
- Designs and implements reusable components and features by writing quality code.
- Data integration and workflow design.
- Script development, configuration and customization.
- Consult with project team and end users to identify business requirements.
- Assure technical architecture aligns with the customer’s functional and non-functional requirements.
- Participate in architectural strategies and best practice approaches.
- Provide regular updates of project, enhancement progress, and outstanding issues.
- Participate in the design and planning of projects, development cycle, and triage remediation in conjunction with the external partners, other business systems team members, and business users
- Assist with troubleshooting activities in conjunction with other team members. Review system requirements and cross application impact for installing patches/fixes provided in accordance with change control process.
- Works on an agile team with short release cycles.
- Contribute to team development through support and education in a collaborative environment with remote team members and peer.
- Train and mentor peers with less experience and assist with the resolution of issues elevated from support staff.
- Comply with all corporate policies and procedures, verify that deliverables meet business requirements.
Qualifications
- BS degree in Computer Science or equivilant.
- 4+ years’ experience with programming languages such as JavaScript, Python, Powershell, VBScript.
- Strong analytical and problem-solving skills.
- Proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.
- ServiceNow development experience highly preferred.
- Expert knowledge of JavaScript with a strong understanding of JavaScript fundamentals such as prototype inheritance, composition, CommonJS/AMD module systems using RequireJS.
- SQL query language, database architecture and command-line syntax beneficial.
- HTML/CSS/AJAX/Javascript (jQuery, Backbone/Angular/Ember) coding experience.
- Ability to work in an agile environment.
- Experience with integration of cloud-based services with internally hosted solutions.
- Must be able to work with remote distributed teams.
- Strong written and verbal communication skills, with the ability to consistently and cogently address our customers' needs.
- Ability to thrive in a team-oriented culture, delivering a significant individual contribution while collaborating with and strengthening teammates.
- Strong interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with others;
- Incumbent must be self-motivated, ability to prioritize work, and meet deadlines in an environment, that is often stressful and fast-paced.
