NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsibilities
Role Overview
The Consultant Engineer role is responsible for the configuring, installing, troubleshooting and repairing offerings technical solutions for our customers.
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
- Configuring, installing, troubleshooting and repairing offerings technical solutions for our customers.
- Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation and support of the solutions offered by the practice.
- Assisting Presales and Marketing where applicable. Specifically supporting the team with validation of solution designs, bill of materials, statements of work, and labor estimate when appropriate.
- Attending seminars as requested by the Professional Services Management Team.
- Consistent, accurate and timely tracking of client work, service calls, and related documentation including timesheets.
- Travel: To Customer sites as needed. Access to a vehicle is required.
Additional job responsibilities include, but are not limited to:
- Assisting the team with the creation of technical tools and templates to help improve the quality of the service delivery process.
- Developing partner SE/Peer relationships.
- Supporting internal technical projects where applicable.
- Acquire technical certifications per training plan.
- Attend technical classes and web training.
- Other responsibilities as assigned.
- 3 to7 years of:
- Palo Alto delivery\troubleshooting experience.
- Aruba Wireless, ClearPass and Switch experience.
- Cisco Enterprise and Security experience.
Qualifications
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
- At least 7 years of experience that is directly related to the duties and responsibilities specified
- Ability to relay technical information to both technical and non-technical personnel
- Strong written/verbal communication skills, critical thinking and problem solving or troubleshooting skills
- Must possess excellent time management skills.
- Ability to travel to client premises daily if required.
- Ability to work evenings and weekends as required during client cutovers.
- This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks because the job requires a great deal of multi-tasking.
- Must be a team player yet work well independently.
- Excellent verbal and written communication skills.
- Must have reliable transportation.
- Must supply reliable cell phone. Cell phone costs may be reimbursed.
The following qualifications are ideal, but not required:
- Bachelor’s degree preferred.
- At least one major vendor certification (Palo Alto PCNSE, Aruba ACSP or ACEP, CCDA, CCNP, CCIE, CCNA, VCP, Microsoft MCSE, MCITP, Citrix CCEA, etc.).
