Overview:
The Configuration Analyst will join our Configuration Center of Excellence for HealthEdge’s products- HealthRules Payor and/or HealthRules Care Manager. This team is responsible for delivering configuration services in support of our products. This will include requirements gathering, definition, and configuration of the system and workflows for our customers according to their specific needs.
Under the guidance of an experienced business lead on an implementation team, this hire will contribute to professional services projects through billable business configuration and will assist with quality assurance and testing, documentation of artifacts, and occasionally assisting with training.
About Center of Excellence:
Centers of Excellence (COE) are teams whose primary goal is to provide expertise in a specific field. COEs will usually provide support through training, research, and skilled leaders. In the case of HealthEdge, our Centers of Excellence incorporate the Human Resources, IT, Legal and Financial fields, all of which provide support to our Product divisions and allows the enterprise to move forward and achieve its goals.
What you will do:
- Become a configuration subject matter expert and trusted client advisor for HealthRules Payor or HealthRules Care Manager products.
- Work closely with stakeholders (i.e. business unit personnel, business experts, other staff, vendors, and contractors) to understand and document project business and system requirements and workflows.
- Facilitate customer requests within their scope while monitoring their timely delivery based on customer objectives and departmental priorities.
- Proactively conduct interviews with all stakeholders to elicit detailed functional and system requirements and manage the requirements throughout the course of the project.
- Ensure unique customer needs are properly translated into business terms and communicated across all applicable domains.
- Work directly with users and customers to identify needs and resolve software configuration problems.
- Monitor and troubleshoot common daily tasks, events, and changes.
- Write internal knowledge base and customer service materials.
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Reproduce, test, resolve and document software bugs, defects and problems.
What you bring:
- 2-5 years of experience working in the health plan industry in areas such as claims processing, benefits configuration, member enrollment, correspondence, medical management (UM, CM, DM), provider contracting and/or finance.
- Prior configuration experience strongly preferred.
- Prior health plan industry experience (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental etc.)
- Prior experience with health plan claims and benefits administration software.
- Exceptional critical thinking and problem-solving skills.
- Excellent written and verbal communications skills.
- Ability to manage multiple assignments with a high level of autonomy and independence.
- Demonstrated skills in Microsoft Excel and Access.
- Excellent organizational skills.
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4-year Bachelor Degree strongly desired or equivalent work experience.
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.
Type of Employment: Full-time, permanent
Travel%: Up to 25%
FLSA Classification (USA Only): Exempt
Internal Relationships:
External Relationships:
Budget/Revenue Responsibility:
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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