Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
The Direct Operational Analytics team is looking for highly motivated analyst with strong analytical and technical skills to join the KPI team. The team is tasked with ensuring the operational health of the Direct channel by analyzing funnel performance and producing forecasts. You will be part of a team that generates analytical insights and accurate forecasts to influence real-time operational levers for a $4B direct-to-consumer personal lines channel, inclusive of digital and call center sales. Additionally, you will partner with other Analytics, Operations, and Finance teams to fully understand operational and financial results for the channel.
The successful candidate must have excellent analytical and problem-solving skills and experience executing analytical projects. They will also have strong verbal and written communication skills and the ability to explain their work to various audiences.
This role may have in-office requirements dependent on candidate location.
Responsibilities:
- Understand KPI trends and drivers, on a segment and channel level, to assess performance to forecast and overall operational health.
- Develop and perform monitoring of real-time and monthly results vs. expectations, performing investigations into meaningful deviations.
- Perform forecasting of key trends, to inform operational and financial planning.
- Complete monthly operating reports (MOR) and lead Direct financial planning.
- Partner closely with Office of Data & Reporting (ODR) to prioritize and develop standard reporting.
Qualifications
- Bachelor's Degree plus 2-4 years of experience, or Master's Degree with no professional experience, or equivalent.
- Proficient in Excel, PowerPoint, and statistical software packages (SAS, Emblem).
- Must have good planning, analytical, decision-making and communication skills.
- Knowledge of data sources, tools and common statistical principals.
- Understanding of intricacies of business supported is helpful.
- Understands how actions tie to systems capabilities and flow through to our financials/business drivers.
- Ability to learn how to build simple tools and queries for others to use.
About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
