Company Description
Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nations largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.
Brief Overview:
As a key member of Amwells affiliate medical group, Amwell Medical Group (AMG), the Medical Continuity Programs Nurse Associate supports the delivery of high-quality clinical care in specific longitudinal programs leveraging the power of a digital telehealth platform. AMG will leverage the expertise of trained Licensed Practical Nurses to help manage a patients clinical needs between visits. As such, they assist with asynchronous clinical work, including reporting a clinicians advice on lab results, collaborating with clinicians to complete and execute referrals, procedure and medication prior authorizations, patient-summited form completion and other duties as assigned. Reporting to the AMG Clinical Nurse Manager, the Clinical Nursing Associate will work closely with the AMG MCP Clinical Registered Nurses, AMG doctors and nurse practitioners, Quality nurses, patients, and our Clinical Services and Provider Operations teams to perform these duties.
Core Responsibilities:
- Utilize Amwells technology platform to monitor and where appropriate respond to patient communications leveraging detailed clinical protocols and workflows. Clinical Nurse Associates will have access to and are encouraged to engage the treating clinician where needed.
- Utilize Amwells technology platform to monitor lab results and follow standardized clinical protocols to ensure the patient is informed of results and next steps in care.
- Follow defined workflows to assist with the submission and oversight of referrals, orders, and prior authorizations.
- Follow defined workflows to assist clinicians with filling out patient-submitted forms.
- Provide outreach and follow-up where needed to facilitate a patients care. Examples include pharmacy callbacks, record requests from specialists, communication with insurers and more.
Qualifications:
- Multistate licensure in 25+ states preferred
- Current LPN licensure in one of the LPN compact states
- Eligible for credentialing with AMG
- Minimum3 years of experience in direct patient care
- Experience and comfort using a technology platform to support clinicians and provide patient care.
- Flexibility with learning new technology and leveraging new tools
- Experience leveraging defined protocols and workflows to triage and manage patient clinical needs
- Strong organizational skills
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.
Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!
Additional Benefits
- Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Free access to Amwells Telehealth Services, SilverCloud and The Clinic by Cleveland Clinics second opinion program
- Free Subscription to the Calm App
- Pet Insurance
