About the Role

We are seeking an experienced and driven Salesforce Administration Manager to join our Enterprise Business Systems team. This role combines hands-on Salesforce administration expertise with team leadership responsibilities, driving the optimization of our CRM and enterprise systems to support business growth. As a working manager, you will lead a team of onshore and offshore admins, while playing an integral role in implementing best practices, enhancing system efficiencies, and supporting key business initiatives.

Key Responsibilities

·      Lead Salesforce Optimization: Drive the enhancement of Salesforce to align with business objectives and implement best practices for improved efficiency and usability.

·      Hands-On Leadership: Actively engage in day-to-day administration tasks while mentoring and managing a high-performing team of Salesforce admins.

·      Stakeholder Collaboration: Act as a liaison between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions.

·      Team Management: Manage onshore and offshore team members, ensuring effective communication, alignment on goals, and collaborative execution.

·      Support Strategic Initiatives: Play a critical role in supporting go-to-market strategies and lead-to-cash processes through Salesforce capabilities.

·      Stay Ahead of Trends: Stay informed about Salesforce updates, new features, and industry trends, identifying opportunities for system improvements.

·      Implement New Capabilities: Lead the rollout of new Salesforce modules and integrations, ensuring smooth adoption and measurable impact.

·      Systems Integration & Support: Oversee the integration of Salesforce with legacy CRM systems and other enterprise platforms.

·      Optimize Processes: Provide recommendations for system health checks, process optimizations, and adherence to industry best practices.

·      Evaluate Tools: Participate in RFPs and tool evaluations to ensure the tech stack meets organizational needs.

Qualifications

·      Experience: 5+years of hands-on Salesforce administration, including implementation, configuration, and optimization.

·      Expertise: Proven experience with Sales, Service, Knowledge modules, and integrations with enterprise systems

·      Leadership: Demonstrated ability to manage and mentor teams across geographies, fostering collaboration and professional growth.

·      Responsiveness: Strong commitment to addressing end-user issues with urgency and professionalism.

·      Technical Skills:

o   Proficiency in Salesforce automation tools (Flows, APEX, etc.).

o   Strong knowledge of permission sets, role hierarchies, license management, and user lifecycle management.

o   Familiarity with release management tools (e.g., Gearset, OwnBackup) and data integration tools (e.g., Data Loader, ETL tools).

·      Problem Solving: Skilled in triaging and resolving user-submitted issues with attention to detail and root-cause analysis.

·      Data Management: Expertise in managing Salesforce data quality, implementing validation rules, and automation for cleaner data governance.

Why Join Us?

This is an exciting opportunity to contribute to a fast-paced, innovative environment where Salesforce plays a pivotal role in driving business success. You'll have the chance to lead impactful projects, collaborate with cross-functional teams, and make a meaningful difference in our CRM strategy.