Overview:
This Project Manager will sit within our GPS (Global Professional Services) division. They are responsible for ensuring the successful delivery spanning our software product ecosystem and their configuration, interfaces, upgrades, and enhancements. In this role, you will be responsible for developing an outstanding client-based relationship and will ensure a track record of on-time, on-budget projects that align with project plans and company objectives.
About Global Professional Services:
Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.
What You Bring:
- 3+ years of PM experience managing large scale, enterprise-class, billable, software delivery-based projects to external clients in the Healthcare Payer and/or Case Management Industry.
- Experience managing teams of 8+ resources with billable work of at least $1M.
- Experience creating and managing forecasts - we use OpenAir but similar tools are OK.
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders.
- Experience managing cross-functional teams (without direct authority) and stakeholders across the organization.
- Experience managing projects using the Scrum Agile software development framework.
- Candidates should have a general understanding of Case Management, Disease Management, Wellness and/or Utilization Management.
- Candidates should have a general understanding of healthcare payer workflows including claims processing, benefits configuration, member enrollment, correspondence, medical management, and provider contracting.
- Experience with Smartsheet a plus.
Your Impact:
- Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, and tracking progress against the plan.
- Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy.
- Identify and manage project risks and issues, and drive resolution of roadblocks to keep the program on track.
- Ensure that project deliverables are of high quality, best practices and meet customer requirements.
- Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations.
- Lead and manage a team of client resources in the delivery of project-based activities
- Provide estimates, SOWs, and project charter documentation in support of on-going client needs and new customer opportunities.
- Maintain direct control over project planning. Must be able to set up measures to build the proper foundation that will be a stepping-stone to project success.
- Play a key role in the client relationship management continuum and handle a wide range of communication and escalations that demand a high degree of diplomacy, discretion, insight, and judgment.
- Participate and contribute thought leadership to help drive professional services strategies.
- Act as a liaison between various internal organizations (Marketing, Finance, Product Management, etc.) for project-based continuity.
- Perform all job functions consistent with HealthEdge's policies and procedures, including those which govern handling PHI and PII.
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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