Liberty Mutual Insurance: Director, Publishing - Hosting Services

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Job Summary:

Oversees and manages the team responsible for the operations and account management of publishing vendors. Provides consultation to management at highest technical levels, and initiates process improvement activities. Identifies and manages technical and IT outsourcing vendors according to organization quality standards and policies.

Drives and implements change and continuous improvement. Maintains breadth and depth of perspective, utilizing enterprise and industry/market trends. Sets department direction and motivates staff to achieve direction. Responsibilities have significant strategic and financial impact and requires the successful candidate to work closely with multiple functional areas within Infrastructure and the Market organizations. This is a multi-faceted position requiring a broad combination of skills spanning general management capabilities, a solid understanding of aligned product and service roles and responsibilities, and shift work/operations experience. Adapts to rapidly changing business, technology and competitive environments.

Coordinate and/or Initiate joint planning and strategy activities to improve current Market Management and Hosting/Hybrid Print Service processes. Negotiates Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). Analyzes Operations Service performance in comparison to service targets established in SLAs, OLAs and UCs communicate Hosting Service performance to aligned Market groups.


  • Supporting the information technology function, partners with senior management to evaluate vendor performance, needs assessment, spend optimization and risk management.

  • Directs the lifecycle activities for existing contracts.

  • Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.

  • Drives the strategy and selection of vendors. Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.

  • Hires and manages a team of managers who oversee publishing centers. Provides coaching and develops team members. Defines objectives and development plans. Also oversees supplier staff.

  • Oversees development, implementation, and execution of project plans. Oversees operating plan and resource allocation for the unit, including prioritization and staff deployment. Participates in development of business and/or IT vision, operating plans, strategies, and high-level migration plans.

  • Develops and maintains a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations.

  • Leads the dialogue between Hosting, Central IT and Application teams on evolving the customer service model for publishing services across organizations and now to leverage data for ongoing agile development practices that emphasize self-service, digitization via a product/capability mindset, customer centricity and value.

  • Act as main liaison for various third-party companies that provide complimentary or integrated products. Continually seek new ways of improving existing processes or introduce new processes to bring efficiency and value to the business.


  • Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred.

  • Generally more than 10 years related experience with 5 years in leadership role.

  • In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.

  • In-depth knowledge of business operations, objectives and strategies.

  • In-depth knowledge of project planning methodologies and tools and IT standards and guidelines.

  • Advanced knowledge of management concepts, practices and techniques.

  • Ability to promote a team environment consisting of several teams.

  • Highly developed negotiation, facilitation and consensus building skills.

  • Highly developed oral and written communication skills; strong presentation skills.

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Employee Testimonials

Steve H.

"The biggest misconception about Tech at Liberty Mutual is that the technology shop here is outdated, boring and lacks opportunity. There is a strong push for failing fast, going agile, building microservices, using the latest technology tools and building a culture of innovation."

Matt W.

"I like working at Liberty Mutual because they treat their employees very well. Liberty understands the importance of a work-life balance. Because I have significant vacation time, and a flexible workplace schedule, I come to work happier every day. I don't feel the pressure that I may be fired if I need to take a few days off or can't make it into the office due an appointment."

Matt K.

"I immensely enjoy what I get to work on every day. Reading about machine learning and applying it in a way that has actual business value is great."

Cara B.

"We are working with top notch technologies and we get to live a little. We have the best of both worlds here."

Jeremiah T.

"The sense of community working here has been a lot different than I expected at a big company. Everyone is helpful and looking to make sure you have the resources you needed to grow in the company."