Job Post

Entry-Level Technical Operations Developer
100 Summer St. 17th Floor
Boston, MA 02110

Bullhorn is looking for a problem-solving technologist to become our next Entry-Level Technical Operations Engineer. In this role, you will serve as the highest point of escalation for our clients in resolving complex technical and application-related inquiries.  You will function as the crossroads between various internal teams (engineering, support, professional services, sales engineering), ensuring that issues are solved efficiently and to the satisfaction of our customers.

As an Entry-Level Technical Operations Engineer, your typical day might include:

  • Collaborating and consulting with enterprise clients to resolve highly complex software and technical issues
  • Working with, and acting as the liaison between, other Support Analysts and Support Engineers to identify high priority issues and engage the Technical Operations, Software Engineering and Quality Engineering teams
  • Extensively researching and documenting customer software and technical issues
  • Escalating trouble tickets and priority issues to management as appropriate

This job might be for you if you have:

  • B.S. in Computer Science, Engineering, IS, or Mathematics
  • 1+ years of SQL scripting experience
  • 1+ years of Java, JavaScript, or Groovy coding experience
  • Experience with API frameworks
  • An understanding of email technology (SMTP, iMail, LDAP etc.), relational databases, and networking and Internet connectivity
  • A creative and curious mind
  • Excellent listening and research skills, and are talented with the written and spoken word
  • A knack for accurate and speedy documentation
  • The ability to empathize with customers and convey confidence

You might be a fit for Bullhorn if:

  • You are energetic and enjoy working in a fast-paced environment
  • You love working in an agile environment and can roll with the punches
  • You take ownership of your work and continuously strive for improvement
Category: Other

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