At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
Position Overview
We are seeking a dedicated Technical Customer Delivery Manager to join our expanding Delivery organization. In this role, you will collaborate with a dynamic team of consultants, project managers, account team members, sellers, and technical experts focused on delivering exceptional service and ensuring client satisfaction throughout the implementation process. Your goal will be to drive strong adoption of our industry-leading data management solutions, contributing to our clients' future success.
What You'll Do:
- Enable clients to fully realize the benefits of their partnership through best practices, innovative thinking, and continuous process improvement.
- Manage the onboarding and deployment project for customers utilizing ZoomInfos most technical products.
- Serve as both project manager and strategic consultant for ZoomInfo customers during onboarding and implementation phases.
- Develop and leverage expertise in technical products, including tools for B2B data management and data orchestration.
- Collaborate cross-functionally with leadership and key stakeholders to align efforts with the needs of enterprise and strategic customers.
- Create and maintain essential documentation, including templates for requirements, statements of work, and project plans, to ensure consistency and scalability in Customer Experience initiatives.
- Drive standardization in procedures, enhance delivery efficiency, and identify opportunities for revenue growth through innovative service delivery.
- Utilize your technical skills and business acumen to design and deliver custom data management solutions that meet or exceed client expectations.
- Identify creative solutions to challenges based on limited information and act as an escalation point for tailored customer requirements.
- Independently manage multiple projects to completion with minimal guidance, providing regular updates on progress and next steps.
What You Bring:
- 2-5 years of experience in a technology setting, with a focus on data and/or SaaS applications.
- Strong knowledge of industry-leading CRMs and Marketing Automation Tools (e.g., HubSpot, Marketo, Eloqua, Pardot, Dynamics); prior experience with SFDC is preferred.
- SFDC Admin certification is a plus.
- Experience in client service/support or in a technical advisory role (e.g., Solution Consultant/Architect, Technical Account Manager, Implementation Manager).
- Highly resourceful with a proactive, go-getter attitude.
- Exceptional communication skills, both written and verbal.
- Strong business acumen with the ability to analyze requirements and develop effective, fit-for-purpose solutions.
- Proven experience working directly with clients, particularly in strategic or enterprise contexts.
- Ability to communicate effectively across diverse teams, including design, engineering, marketing, product, and business development.
Why Join Us?
We are experiencing rapid growth and are committed to scaling our team to support and accelerate this momentum. We welcome individuals who share our values, challenge conventional thinking, and are passionate about driving innovation within the organization.
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Actual compensation offered will be based on factors such as the candidates work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
