Liberty Mutual Insurance: Senior Product Owner, Messaging
175 Berkeley Street
Boston, MA 02116


Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!!
Are you ready for a strategic role, leading a dynamic, fast-growing, customer-facing group?
The Digital organization, headed by the Chief Digital Officer, has set a bold vision to make Liberty Mutual a digital-first company by driving the development and adoption of world-class tools and services for our customers, and eliminating the need for customers to call us.
Digital Discovery, one of Digitals three portfolios, fuels growth by creating thoughtful, unique, and memorable digital pathways that enable customer confidence in Liberty Mutual. The portfolios Messaging mission helps navigate customers towards digital-first interactions. It is responsible for Libertys home-grown customer-messaging solutions, particularly SMS (one-way notifications, two-way service & claims conversations, and customer acquisition).
This newly-created role was created in recognition of the importance & demonstrated success of the Messaging mission and will be tasked with unlocking even more success and opportunities for the company and our customers. As the Senior Product Owner for Messaging, you will be responsible for articulating and translating the overall business vision into strategy and tactics for the mission. To accomplish this, you will serve as the main point person for critical senior stakeholders across groups from Claims to Marketing. This role reports directly to the Vice President for Digital Discovery and has high visibility with the Chief Digital Officer.
To succeed, you will leverage your strong organizational and analytical skills, executive presence, and ability to communicate effectively to consistently drive projects from inception to completion in a fast-paced, collaborative working environment!
  • Informs the product/UX vision, roadmap and strategy in order to increase the value of current products/experiences and/or introduce new product/experiences across epics and imperatives
  • Evangelizes the value of Messaging across the business and drives greater adoption of tools in partnership with Marketing
  • Directly leads a team of Product Owners (PO) and partners with the Engineering Manager to guide the work of agile teams, Scrum Masters, Technologists, Architects, and others to ensure the delivery of the vision
  • Influences team decisions to balance business impact and speed, with a bias towards action
  • Partners with POs to ensure that user stories are clear and resolves open issues/questions quickly and authoritatively
  • Ensures all work has clearly-defined objectives and meets the definition of Done
  • Removes roadblocks, provides organizational support, and ensures alignment and consistency across epics
  • Incorporates agile philosophies and processes to guide/teach an agile mindset amongst business partners
  • Serves on the leadership team for the Digital Discovery portfolio, helping shape the groups strategy
  • Experience with product management and/or Messaging solutions (e.g., SMS)
  • Motivation to build world-class products for our customers and never settle for second-best
  • High level of business judgment to set clear priorities and understand business value impacts, including situations with ambiguous data or unclear stakeholder requests
  • Exemplary communication skills, both written and verbal, as well as executive presence; ability to be the decision maker
  • Strong partnership, collaboration, and influencing skills along with willingness to dissent with manager, teams, and partners
  • Strong growth orientation willingness to accept and deliver feedback with the intention of continuous improvement
  • Technical proficiency or curiosity
  • Demonstrated experience managing or leading teams, including distributed (remote) teams
  • Appropriate expertise, equivalent to an MBA or bachelors degree in business or computer science and typically requiring 10+ years of experience in business, technology and/or consulting


We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.


Employee Testimonials

Steve H.

"The biggest misconception about Tech at Liberty Mutual is that the technology shop here is outdated, boring and lacks opportunity. There is a strong push for failing fast, going agile, building microservices, using the latest technology tools and building a culture of innovation."

Matt W.

"I like working at Liberty Mutual because they treat their employees very well. Liberty understands the importance of a work-life balance. Because I have significant vacation time, and a flexible workplace schedule, I come to work happier every day. I don't feel the pressure that I may be fired if I need to take a few days off or can't make it into the office due an appointment."

Matt K.

"I immensely enjoy what I get to work on every day. Reading about machine learning and applying it in a way that has actual business value is great."

Cara B.

"We are working with top notch technologies and we get to live a little. We have the best of both worlds here."

Jeremiah T.

"The sense of community working here has been a lot different than I expected at a big company. Everyone is helpful and looking to make sure you have the resources you needed to grow in the company."