PatientPing Company Overview

User Success Specialist

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are currently seeking qualified candidates with 0-1 years of experience for a full-time User Success Specialist in our Boston office. This position will work directly with PatientPing’s end-users (front-line healthcare staff) and customers (their managers) to provide an excellent support experience. The User Success Specialist will own managing and resolving incoming product and account questions and drive process improvements to scale this service dramatically over the next few years at the PatientPing user community grows.

What You Will Do:

•Serve as the user’s primary point of contact for the issue and own resolution from start to finish even when involved across multiple teams is required for complex issues

•Be trusted to exercise judgment to deliver superior customer service: follow proven tactics where available and think creatively when new issues are presented

•Apply listening techniques and frameworks to quickly triage what the customer needs and how to deliver the optimal personalized resolution

•Develop a mastery of PatientPing’s products as a User, including basic and advanced features and new functionalities as they are deployed

•Detect patterns across issues and contribute to root cause solutions

- Provide end user trainings to support the PatientPing Market Operations team, ensuring smooth, sustainable, and cohesive user experience as the PatientPing product evolves 

•Build a world-class training program for future hires as the team expands

The KPIs this role will be responsible for include:

•Prompt resolution of inbound issues per agreed upon SLAs; avoid recurrence of the same issue; minimize escalation to Technical Support Specialists

•End-user and customer satisfaction, measured through a quarterly NPS survey

What You Need:

•Ability to be an analytical problem solver with a unique ability to “think on your feet”

•Ability to communicate professionally verbally and in writing to technical and non-technical audiences (internally and externally)

•Willingness to learn software platforms (e.g., HelpScout, Salesforce, Zeppelin, JIRA)

•Ability to thrive in an energetic, fast-paced and collaborative environment

•Interest in healthcare technology is preferred

This position is based in PatientPing’s Boston headquarters and does not require any travel.

What You Get: 

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

•Have the autonomy to build something with an enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits 

Senior Product Manager

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description

As a Senior Product Manager, you will be working closely with our engineers, designers, and operations managers to identify market and customer needs for PatientPing’s core products, and design, prototype, test, and iterate on solutions that meaningfully connect providers to seamlessly coordinate patient care. We’re looking for a product manager who deeply understands and can champion our users, and has empathy for both the customer and the end-user in a complex B2B environment.

What You Will Do

• Work collaboratively with the team and stakeholders to develop a roadmap and a coherent product backlog that supports it. Continuously maintain, prioritize and iterate on this backlog.

• Working with design & product team, Identify gaps and opportunities in the existing product experience

• Work closely with our engineering, analytics, and design teams to regularly ship new features & products that help improve care coordination

• Interview customers directly and regularly to bring the voice of the customer into the PatientPing product development process

• Combine product creativity with thoughtful experimentation and iteration to find the ideas that resonate with customers

• Craft products that connect the dots between user needs, data, business goals, and clinical workflow insight

• Define, monitor, and analyze metrics for launched products, and feed learnings back into the development process

What You Need

• You have experience in a digital health technology product role.

• You have at least five years of experience in a general product management role.

• You have demonstrated the ability to translate strong user empathy into something tangible that people love.

• You’re familiar with iterative and agile development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery

• You’re comfortable driving projects from start-to-finish, with a predictable cadence and involving multiple stakeholders from diverse disciplines.

• You understand the importance of, and use, a facilitative leadership style.

• You are driven by achieving business outcomes, making use of data to inform decision-making, and have experience running experiments and interpreting both quantitative and qualitative results

• You possess excellent communication and interpersonal skills.

What You Get

• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

• Have the autonomy to build something with a brilliant and enthusiastically supportive team

• Learn best practices from world class investors and advisors

• Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

• Receive cash and equity compensation with health, dental, and other benefits

Sales Ops Associate

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Sales Ops Associate who will help PatientPing grow by supporting efficiency and automation of our technology, processes, planning, and reporting.  The Sales Ops Associate will report directly to the Growth Operations Manager, while supporting Growth Directors with tools and insights to manage their teams. 

The ideal candidate comes from a technical background with previous work experience in Sales Operations.  Additionally, the candidate thrives in a fast paced environment, delivers high quality output quickly, is self-directed with strong initiative, and enjoys building structure and process where none exist.  Furthermore, successful candidates enjoy interacting with people and building relationships, thinking creatively and strategically. You will succeed if you are innately entrepreneurial and passionate about our service, like being held accountable on challenging projects, and have a lot of hustle.

What You Will Do:

Automation and efficiency:

Develop standard processes, tools, and dashboards to be scaled centrally

Reporting & Forecasting:

Conduct impactful analyses on Growth trends using Salesforce and database data, including reporting on performance, productivity, and sales effectiveness. Build Excel models to track Forecasts and Projections

Salesforce:

Own Salesforce Administrator responsibilities, including customizations, configurations, dashboards, reports, integrations, and data integrity to promote our CRM as a “source of truth”  

Relationships:

Develop strong collaborative relationships with key stakeholders and partners across the company, such as Integrations, Finance, Market Ops, and Biz Ops.  Support cross-functional task forces on initiatives

Strategic Projects:

Move the business forward by completing strategic projects, aligning internal stakeholders, and driving projects from inception through implementation

Commissions:

Work with Finance to determine monthly commissions payments.  Help scale the commission process and policy to provide better transparency and incentivize sales reps

What You Need:

•BA/BS degree

•2+ years of work experience in Sales Analytics or Sales Operations

•Advanced Excel and data analysis skills

•Advanced Salesforce configuration skills (Apex, process builder) with reporting / dashboard building skills

•Demonstrated problem solving ability with experience providing business insights from data sets

•Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

•Excellent communication skills

•SQL skills a plus

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits

Skunkworks Lead

Boston, MA (or remote)

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Skunkworks Lead to own development of new business initiatives. You will work directly with the CEO and leadership team to incubate and operationalize new business opportunities.

What You Will Do:

• Invent, Evaluate, Build, and Launch new businesses within PatientPing

What Success Looks Like:

In 3 months...

• Develop deep familiarity with core business

• Hold >30 meetings with constituents in new customer segment

• Categorize business opportunities for new customer segment

In 6 months…

•Identify business development partner in new customer segment

•Develop business plan

In 1 year…

•New business booked with implementation underway

•Pipeline of new opportunities growing

What You Need:

• BA/BS Degree

• 5+ years of payor-provider domain experience, ideally in a business development, customer-facing capacity. Includes familiarity with health plan and provider reimbursement dynamics and value-based care trends

• Track record of turning ideas into hard results. Intensely entrepreneurial with a nose for sniffing out incredible vs. great vs. good opportunities

• Experience interacting with C-level executives to understand their needs and build innovative solutions

• Highly accountable; takes ownership and drives sense of urgency

• Self-starter that needs little guidance but is also highly collaborative and thoughtful about how new opportunities will slot in with existing capabilities

What You Get: 

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

•Have the autonomy to build something with an enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits 

QA Engineer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description: 

We are actively hiring a full-time Quality Assurance Engineer who wants to play a role in helping create something meaningful that will greatly impact people’s lives. PatientPing supports a number of customer facing web-based applications that facilitate care-coordination. The QA Engineer will work closely with the engineering and product teams to develop and apply test suites, define acceptance criteria, analyze results, and specify bugs to be squashed. The QA Engineer will also work closely with Market Leads as a first point of contact. The ideal candidate is detail oriented, curious, eager to learn how things work, and strives for excellence. 

What You Will Do:

•Work closely with engineering team to develop and apply test suites 

•Maintain a list of bugs to be fixed

•Ensure the release high quality software in every sprint cycle

•Work closely with the product team to define acceptance QA criteria for new features 

•Work closely with Market Leads to handle customer queries and solve issues

•Help define new features and improvements 

•Help define specifications for new tools to improve resolving support issues

What You Need:

Required:

•5+ years of Manual QA experience

•Experience writing basic SQL queries

•Experience writing test cases

•Ability to troubleshoot customer issues in a complex environment

Desired:

•Automated testing experience

•Test plan/suite management experience (e.g. TestRail)

What You Get: 

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

•Have the autonomy to build something with an enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits

Senior Product Manager, HL7 Integrations & Data

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

As a Product Manager, HL7 Integrations & Data you will be working closely with our engineers, product and customer integration & operations team to streamline the process of integrating with customer HL7 data feeds. You will design, prototype, test, and iterate on solutions that streamline the operations and integration of those customers. We’re looking for a product manager who deeply understands and can champion our internal and external customers in a complex B2B environment.

What You Will Do:

• Work collaboratively with the team and stakeholders to develop a roadmap for internal integration tools and a coherent product backlog that supports it. Continuously maintain, prioritize and iterate on this backlog.

• Be obsessive about instrumenting and understanding our workflow and systems to identify opportunities to unblock growth.

• Look for patterns in customer data feeds and translate your findings into actionable rules to improve the functionality of PatientPing’s core offerings.

• Define & implement standard quality and processing metrics to assess the health & comprehensiveness of our inbound and outbound data feeds, and work with internal and external stakeholders to identify opportunities for improvement.

• Maintain the interface between customer-defined HL7 messages and the internal PatientPing data model, adapting it as new requirements and business opportunities arise.

• Assess candidate data feeds for inclusion into PatientPing’s offering.

What You Need:

• You have experience with processing and understanding healthcare data and HL7 data in particular.

• You have managed multiple products end-to-end, from concept to launch and operation.

• You’re familiar with iterative and agile development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery.

• You’re comfortable driving projects from start-to-finish, with a predictable cadence and involving multiple stakeholders from diverse disciplines.

• You possess excellent communication and interpersonal skills.

• You’re comfortable with data-driven systems, and ideally have experience working directly with a customer operations team to support their workflow.

What You Get:

• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

• Have the autonomy to build something with a brilliant and enthusiastically supportive team

• Learn best practices from world class investors and advisors

• Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

Principal Software Engineer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Principal Engineer who wants to create something meaningful that will greatly impact people’s lives. PatientPing has built a platform to ingest and analyze real-time data from thousands of health care providers, which in turn power customer facing web-based applications to facilitate care-coordination. This principal engineer will be expected to explore new technologies and approaches and define patterns and best practices in software development. The ideal candidate loves to tackle tough problems, is constantly searching for elegant solutions, levels up whatever team they are on, and strives for excellence.

What You Will Do:

• Work closely with the Director of Engineering to ensure the highest standards of design, implementation, performance, and security are met

• Design and build new capabilities that allow us to meet the needs of our customers

• Anticipate and scale system architecture to support our growing data processing needs

• Define and execute on a vision for the future of our platform

• Evangelize best practices that improve code quality and developer productivity

• Mentor teammates and act as a multiplier to boost total team output                

What You Need:

• 10+ years of Java development  

• Spring Boot / AWS experience

• Demonstrated accomplishments and work experience from a growth company

• Experience delivering in an agile environment

• Ability to quickly get up to speed and leverage previous expertise for the technologies in our stack (Kotlin, MySQL, ElasticSearch, Kafka)

What You Get:

• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

• Have the autonomy to build something with a brilliant and enthusiastically supportive team

• Learn best practices from world class investors and advisors

• Become an expert on healthcare delivery system transformation

• Receive cash and equity compensation with health, dental, and other benefits

Partnerships Lead

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

PatientPing is actively hiring a full-time Partnerships Lead who will steer our engagement efforts with external organizations and third-party vendors. This person will be responsible for setting our partnership strategy and driving execution. Initially, this work will focus on our partnerships with post-acute and ambulatory electronic health record (EHR) vendors. Over time, this work will also include efforts with new segments, data types, and relationship structures. 

The right person for this role thrives in commercial environments, has a strong analytical background, excellent project management skills, and the ability to clearly communicate and present information. They are driven, focused, self-starters who aggressively tackle their work and love achieving tangible results. 

What You Will Do:

•Develop strategic partnership roadmap, with particular focus on post-acute and ambulatory EHR vendors

•Proactively conduct outreach to build relationships with strategically important vendors, develop partnership agreements, and manage ongoing relationships

•Work across functions -- operations, growth, product, engineering, and finance -- to determine needs, solicit feedback, drive alignment, and manage project efforts

•Continually assess opportunities to integrate new data sources, enable other organizations to leverage our platform, and extend our national reach

What You Need:

•5+ years of work experience in partnerships / business development / consulting / strategy

•Strong understanding of EHR ecosystem and technology

•BA/BS degree

•Proven ability to develop trusting relationships with external and  internal stakeholders

•Outstanding communication, organization, and project management skills

•Strong self-starter approach with a track record of proactively getting things done

•An entrepreneurial, motivated, curious, insightful, and determined attitude

•MBA a plus

What You Get: 

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits

Medical Director – Population Health

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is

transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include thousands of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Medical Director to partner on our product team on the development, positioning, and roll-out of capabilities that support all non-hospital providers. You will work closely with the Head of Product, Product Managers, Designers, Engineers, Growth, and Operations teams to incubate, operationalize, and bring to market new capabilities for EDs and hospitals.

What You Will Do:

• Invent, Evaluate, Build, and Launch new capabilities for ACOs, SNFs, HHAs, PCPs, and other non-acute providers

Success in 3 months...

• Develop deep familiarity with core products with an emphasis on our non-acute capabilities

• Facilitate >30 meetings with non-acute stakeholders to begin prioritizing future opportunities

• Take ownership of product marketing to optimize positioning, support go-to-market approach, and training

Success in 6 months...

• Release enhancements to current product offering with measurable results

Success in 12 months...

• Pipeline of enhancements being shipped regularly

• New products and capabilities brought to market to drive meaningful business impact

What You Need:

• 5+ years experience in a clinical and/or administrative setting in population health and/or care coordination that will allow you to ascertain viability of products in clinical workflows as well as the business impact on non-acute providers

• Ability to collaborate with teams with humility and an openness to new orthogonal ways of thinking

• Excellent communication and customer facing skills

• MD/PHD (or similar/equivalent)

What You Get:

• Be on the ground floor of a rapidly growing company with many opportunities to

expand the role and responsibilities 

• Have the autonomy to build something with an enthusiastically supportive team 

•Learn best practices from world class investors and advisors 

•Become an expert on healthcare delivery system transformation, and work closely with

the country’s most innovative health systems 

•Receive cash and equity compensation with health, dental, and other benefits

Medical Director – ED & Hospital 

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is

transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include thousands of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Medical Director to partner on our product team on the development, positioning, and roll-out of capabilities that support EDs and hospitals. You will work closely with the Head of Product, Product Managers, Designers, Engineers, Growth, and Operations teams to incubate, operationalize, and bring to market new capabilities for EDs and hospitals.

What You Will Do:

• Invent, Evaluate, Build, and Launch new capabilities for hospitals within PatientPing

Success in 3 months...

• Develop deep familiarity with core products with an emphasis on our ED/hospital capabilities

• Facilitate >30 meetings with ED stakeholders to begin prioritizing future opportunities

• Take ownership of ED/hospital product marketing to optimize positioning, support go-to-market approach, and training

Success in 6 months...

• Release enhancements to current ED/hospital product offering with measurable results

Success in 12 months...

• Pipeline of enhancements being shipped regularly

• New products and capabilities brought to market to drive meaningful business impact

What You Need:

• 5+ years experience in a clinical and/or administrative setting at a hospital that will allow you to ascertain viability of products in clinical workflows as well as the business impact on hospital

• Ability to collaborate with teams with humility and an openness to new orthogonal ways of thinking

• Excellent communication and customer facing skills

• MD/PHD (or similar/equivalent)

What You Get:

• Be on the ground floor of a rapidly growing company with many opportunities to

expand the role and responsibilities 

• Have the autonomy to build something with an enthusiastically supportive team 

•Learn best practices from world class investors and advisors 

•Become an expert on healthcare delivery system transformation, and work closely with

the country’s most innovative health systems 

•Receive cash and equity compensation with health, dental, and other benefits

IT Support Engineer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time IT Support Engineer who wants to play a role in helping create something meaningful that will greatly impact people’s lives. PatientPing is growing rapidly and as we scale our teams need more IT assistance. The IT Support Engineer will work closely with all departments to ensure the smooth and secure functioning of hardware, networking, and third party services. The ideal candidate is detail oriented, curious, eager to learn how things work, and strives for excellence. This is a fantastic opportunity to scale along with one of the most innovative, cloud-based startups in the area.

Primary Responsibilities:

• Research, resolve, and respond to all customer issues and inquiries in accordance with current standards and procedures.

• Work with hardware and software vendors on application installation, configuration, maintenance and troubleshooting.

• Document all external and internal communications and status information into service management system ( JAMF, BitDefender, AeroHive, OneLogin).

• Provide immediate response to all escalated issues and continue to follow-up with client contact until ultimately resolved.

• Acquire and maintain current knowledge of relevant service offerings and support policies in order to provide accurate solutions to client end users.

• Create and update all company asset documentation.

• Provide setup assistance for all new-hires

• Provide assistance to other areas of focus as needed.

You Will Need:

• Experience administering Mac OS and Windows Apple Mac OS advanced user and troubleshooting experience.

• Strong IT troubleshooting and problem-solving skills.

• Strong knowledge of computer security best practices, virus/spam remediation and ability to analyze impact of security issues on the network and appropriately escalate.

• Project management experience

• Ability to inform and advise users on computer system best practices.

• Excellent customer service skills and ability to work in a fast paced environment

Nice to Have:

• Aerohive Wifi AP’s

• GSuite

• OneLogin

• BitDefender

• JAMF Mac Management Software

• Atlassian Software

• Experience with physical access (keycard) provisioning systems

• Experience with installing, managing and troubleshooting VoIP phones

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

•Have the autonomy to build something with an enthusiastically supportive team 

•Learn best practices from world class investors and advisors 

•Become an expert on healthcare delivery system transformation, and work closely with

the country’s most innovative health systems 

•Receive cash and equity compensation with health, dental, and other benefits

Integration Associate

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Integration Associate to join our team to create something meaningful that will greatly impact people’s lives. PatientPing receives HL7 data from hospitals, EHRs and HIEs around the country and the Integration Associate will be part of the team managing the operations of our HL7 data infrastructure. This role will primarily be responsible for onboarding new HL7 EHR senders to the PatientPing platform by meeting core business requirements for a healthy integration. In this function, the Associate will need to lead HL7 senders through an integration project, keeping milestones on track and clearly communicating via written and verbal communication with the senders and PatientPing teams on the progress of the project. The ideal candidate will work well in a team, is customer-focused, detail oriented, and will take ownership of customer facing projects.

What You Will Do:

•Work closely with the Integrations Manager to ensure on-boarding HL7 integrations meet target deadlines through task resolution in a timely and organized manner

•Work through HL7 test plans for on-boarding new integrations

•Work with new EHRs, building relationships and designing standard integration

•Maintain HL7 mappings and administrative updates, working closely with data sources as needed

•Effectively communicate project progress to internal and client stakeholders

•Work closely with the Engineering team to ensure all of our customer needs are met

•Work with ADT senders to resolve customer issues and maintain high quality interfaces

•On-board and track standard HL7 integrations

•Manage customer inquiries related to integrations

What You Need:

•1-2 years of professional experience, preferably in a technology role

•Healthcare experience is preferred

•BA / BS degree

•Familiarity with various customer support & software development platforms (HelpScout, Salesforce, & JIRA) is preferred

•Hands on experience with Excel formulas is preferred

•Willingness to learn HL7 data exchange formats

•Ability to self-start project tasks and communicate progress clearly

•Ability to understand client perspectives, as well as work effectively with client-facing organizations

•Ability to work autonomously on multiple concurrent projects and prioritize appropriately

•Experience organizing and delivering on several lines of work with clear communication on progress

•Desire to work in a fast-paced collaborative environment

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits

Healthcare Sales Director - Midwest

Boston or Chicago

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Healthcare Sales Director who will help grow PatientPing’s care coordination community. You will principally be in charge of identifying, evaluating, and structuring strategic business alliances and partnerships to build PatientPing’s network of community participants with a strong emphasis on hospitals in addition to ACOs, provider groups, skilled nursing facilities, and home health agencies.

The ideal candidate has deep healthcare domain experience and is able to quickly understand local market forces shaping relationships between payors, providers, regional and state health information exchanges, state government agencies, and other market participants. Furthermore, successful candidates will enjoy interacting with people and building relationships, thinking creatively and intensely strategically, and closing new business opportunities. You will succeed if you are innately entrepreneurial and passionate about spreading our service, like being held accountable to hard performance goals, and have a lot of hustle.

What You Will Do:

• Be directly responsible for increasing the number of hospitals sending PatientPing their ADT feeds

• Quickly understand the ins and outs of PatientPing’s existing markets including, but not limited to, major providers and payors, relationships between players, history of competition and collaboration, payment reform initiatives underway and associated enabling technologies, maturity of adoption of value-based reimbursement and other initiatives to encourage care coordination and population health, stage and use of state health information exchange or regional health information organizations, state or federal health system transformation grant programs, and any other initiatives or market stimuli creating opportunities to build PatientPing’s Community

• Prepare and present PatientPing services to cultivate relationships with these key players to explore, structure, and close partnership opportunities that build PatientPing’s network, in particular hospitals

• Rigorously assess and collect best practices to replicate successful business and market development strategies in other geographies

What You Need:

• 8+ years of customer-facing provider or payor related sales

• Strong experience selling health technology preferred

• BA/BS degree

• Familiarity with public and private value-based reimbursement and health system transformation efforts

• Able to strategically engage market participants to join PatientPing Community

• Tenacious and sharp problem solver who does not shy away, but rather is motivated by seemingly intractable challenges

• Entrepreneurial, trailblazing spirit, eager to be at the forefront of health system transformation

• Persuasive and engaging communications skills, strong relationship-building skills, and a charismatic leadership style that inspires those around you

• Strong self-starter with a track record of proactively getting things done (this also means you are comfortable with ambiguity)

• Analytical and very fast learner

What You Get: 

• Senior role with opportunity to shape a major pillar of PatientPing’s commercial strategy

• Be on the ground floor of a rapidly growing company

• Opportunity to build a team that scales

• Have the autonomy to build something with an enthusiastically supportive team

• Develop mastery by taking complete responsibility for major market growth strategies, and by doing highly purposeful work at the frontlines of patient care

• Learn best practices from world class investors and advisors

• Work closely with the country’s largest and most innovative health systems

• Receive generous cash and equity compensation with health, dental, and other benefits

Head of People

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Head of People to lead an innovative, inclusive, and collaborative team. As a member of the Executive Leadership Team you will report to the CEO and balance the needs of multiple stakeholders to ensure best-in-class processes and practices within People Operations. The ideal candidate is passionate about developing a culture of diversity and inclusion, learning, continuous feedback, and recognition that inspires a positive and agile team.

What You Will Do:

Execute: recruit, onboard, engage, performance manage and develop employees

Scale: build systems to effectively scale People Operations

Team: lead and manage high performing and collaborative People Operations team

3-month outcomes…

Execute:

•Recruit - Understand current recruiting state-of-the-art and identify improvement opportunities

•Engage - Absorb complete range of our values, culture, compensation, and benefits, and all other activities that support high employee engagement 

Scale:

•Assess current software platforms utilized for recruiting, performance, and personnel management

•Draft People Operations playbook to support path from 100 to 200+ employees  

Team:

•Understand current People Operations team capabilities and draft of org plan to scale

6-month outcomes…

Execute:

•Recruit - Conduct multiple in-market tests to evolve PatientPing employer brand and drive increase in top talent moving through the pipeline

•Engage - Conduct multiple in-market tests to improve employee engagement scores as measured by bi-annual survey

Scale:

•Build infrastructure to surface data-driven insights to how team is steadily improving in quality and performance

Team:

•Highly collaborative People Ops team that feels supported, has clear goals, and is making measurable business impact

12-month outcomes…

Execute:

•Recruit - Hiring plan predictably met. Strong employment brand recognition in Boston Tech Ecosystem

•Engage - Highly diverse and inclusive team with outlier positive engagement scores. Team feels surrounded by outstanding talent working cohesively to outperform business objectives

Scale:

•Strong infrastructure to communicate data-driven People Operations results against plan

Team:

•Efficient, cohesive, and exceptional People Operations team built

•Strong lateral relationships built between People Operations and rest of organization

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with an enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits

Head of Finance

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

PatientPing is actively hiring a full-time Head of Finance who will manage PatientPing’s, accounting, finance, and legal activities. The Head of Finance will be responsible for analytically assessing and enhancing financial performance at a customer, market, and company level, while ensuring appropriate processes, controls, and compliance efforts are in place. 

An ideal candidate will have finance, healthcare, and management experience. This person should have excellent attention to detail and be able to zoom out and see strategic opportunities for growth and profitability. Successful candidates will be intensely analytical, excellent at building processes, resourceful, strategic, collaborative, and excellent communicators. 

What You Will Do:

Execution: 

•Strategically assess, enhance, and report financial performance at customer, segment, market, and company level

•Partner with other functions to find opportunities for increased value creation 

Process: 

•Manage all financial planning activities

•Oversee monthly close process and plan vs. actual review 

•Work with controller and accounting team to issue financial statements, oversee annual audit, and reporting to board

•Ensure compliance with local, state, and federal reporting and filings requirements

•Review and improve controls and risk management efforts

Management: 

•Recruit and build world-class accounting, finance, and legal teams

What Success Looks Like:

In 3 months…

Execution

•Developed detailed understanding of customer, segment, market, and company economics

Process

•Managed efficient monthly close process and plan vs. actual review 

•Assessed all existing systems, processes, controls, and contracts

Management

•Established strong relationships with current team members

•Created preliminary hiring plan to keep pace with growth

In 6 months...

Execution

•Identified opportunities for growth and profitability through improved pricing, customer acquisition costs, and cost to serve

•Implemented new reports, tools, and analyses to support and improve efficiency of activities across functions

•Established data-driven management infrastructure to set and meet ambitious quarterly targets

•Updated annual and long-range financial plans

Process

•Implemented any necessary changes to existing systems, processes, and controls

•Refined contracting efforts to streamline process and mitigate risks, in collaboration of counsel

Management

•Made high impact hires and established a track record of recruiting exceptional talent 

•Maintained excellent team morale

•Created clear plan and org chart to efficiently scale team 

In 12 months...

Execution

•Made measurable impacts on company’s growth and profitability

•Developed new annual and long-range financial plans

Process

•Tightly integrated and aligned finance processes with those of other functions to improve speed and quality of decision-making

•Created clear processes and procedures to ensure accurate financial reporting, compliance at local, state, and federal level, and mitigate risks

Management

•Put in place a collaborative team with deep functional expertise 

•Developed strong lateral relationships between Finance and rest of organization

What You Need:

•5+ years of work experience in finance or other closely-related function 

•BA/BS degree

•Experience managing and build teams in rapidly growing organizations

•Analytical mindset and comfort with financial modeling

•Tenacious attitude, strong problem-solving abilities, and thirst for inquiry

•Track record of proactively getting things done and building process

•Investment banking, investing, and/or FP&A experience a plus

•Healthcare and/or SaaS experience a plus

•CPA or MBA a plus

What You Get: 

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits

Full Stack Software Engineer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description: 

We are actively hiring a full-time Java and JavaScript developer who wants to create something meaningful that will greatly impact people’s lives. PatientPing supports a number of customer facing web-based applications that facilitate care-coordination. This full-stack developer will work on all tiers of our application and have the opportunity to explore new technologies and approaches as we continue to expand our services. The ideal candidate loves to tackle tough problems, is constantly searching for elegant solutions, and strives for excellence.

What You Will Do:

• Work closely with the Director of Engineering to ensure the highest standards of design, implementation, performance, and security are met

• Work closely with the Product team to ensure all customer needs are met

• Design and build new features

• Maintain and extend existing features

• Anticipate and start planning the next generation of software products

What You Need:

• 3+ years of Java development  

The right combination of experience in many of these technologies and a desire to master them all (most desirable listed first):

• Modern Java frameworks (Spring Boot preferred)

• Relational database design and query via both SQL and ORM

• Proficiency in modern JavaScript frameworks (React preferred)

• ElasticSearch or other document-oriented database

• Microservice architecture, including REST API design

• Asynchronous data pipelines using Kafka or similar modern messaging framework

• AWS or other public cloud environment

What You Get: 

• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

• Have the autonomy to build something with a brilliant and enthusiastically supportive team

• Learn best practices from world class investors and advisors

• Become an expert on healthcare delivery system transformation

• Receive cash and equity compensation with health, dental, and other benefits

Front End Software Engineer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description: 

We are actively hiring a Front End Software Engineer who wants to create something meaningful that will greatly impact people’s lives. PatientPing delivers a number of customer-facing web-based applications that facilitate care coordination. You will play a critical role in expanding the visual design and user experience of PatientPing’s application portfolio and will be involved in every step of the development cycle – building mockups, prototyping, and writing production-ready code. The ideal candidate loves to tackle tough problems, is constantly searching for elegant solutions, and strives for excellence.

What You Will Do:

•Work closely with the Director of Engineering to establish a cutting-edge visual architecture

•Work closely with the Product team to ensure all customer needs are met with excellence

•Maintain and extend existing production applications

•Fine-tune the application stack to sustain peak performance

•Anticipate and start planning the next generation of software products

What You Need:

Required:

•5-8+ years of programming experience

•3-5+ years modern JavaScript experience 

•1 year+ of React

•ES2015+ experience

•Experience with a modern front-end build pipeline, e.g. webpack/npm/babel/etc.

•Strong HTML5 and CSS3 experience

•Static asset management experience

Desired:

•SQL

•ElasticSearch

•Java

•API design

What You Get: 

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

•Have the autonomy to build something with an enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits 

FP&A Lead

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

PatientPing is actively hiring a full-time financial planning and analysis (FP&A) Lead who will work closely with our Head of Finance on a range of finance and strategy efforts. The FP&A Lead will be responsible for financial modeling and forecasting, managing our annual and quarterly plans, reviewing and reporting on plan vs actual, and conducting other financial analyses to inform decision making. Additionally, this person will be closely involved with reporting to management and other key stakeholders.

The right person for this role is highly analytical, detail oriented, and skilled at building processes. They are comfortable breaking complex problems down into component pieces, conducting rigorous analysis to generate actionable insights, and implementing new efforts to generate business impact. A successful FP&A Lead will be able to generate high quality work in a fast paced environment, quickly conduct analyses to reflect changing business environments, and communicate and collaborate effectively across functions.

What You Will Do:

•Analyze company to identify key drivers of financial performance and opportunities for improved results

•Collaborate across functions to solicit and share financial insights

•Forecast annual and quarterly Profit and Loss, Balance Sheet, and Cash Flow statements

•Conduct monthly variance reviews and forecast updates, by working closely with accounting, sales operations, and customer success teams

•Create ad-hoc financial analyses to inform management decision-making

•Track and communicate key financial metrics to teams, management, and other stakeholders

•Continually assess opportunities to improve systems and processes related to financial forecasting, review, and reporting

What You Need:

•3+ years of work experience in FP&A, banking, or investing

•Extensive financial modeling experience

•BA/BS degree

•Outstanding analytical and communication skills

•Strong attention to detail and ability to zoom out and see big picture

•An entrepreneurial, motivated, collaborative, and determined attitude

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits

Data Engineer

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description

We are actively hiring a full-time Data Engineer who wants to create something meaningful that will greatly impact people’s lives. PatientPing supports a number of customer facing web-based applications that facilitate care-coordination. This is a green-field opportunity to build out key components of our data pipeline and analytics infrastructure. The ideal candidate will be able to build and scale-out solutions for processing large data sets in near real-time.

What You Will Do:

•Work closely with the Engineering Team to ensure the highest standards of design, implementation, performance, and security are met

•Work closely with the Product team to ensure all customer needs are met

•Build and maintain data systems supporting the application, internal users and analytics requirements

What You Need:

•Expert knowledge on RDBMS & NoSQL (Elasticsearch, Redis, MySQL, PostgreSQL or Oracle)

•3+ years of automation using coding/scripting languages (such as shell scripting, Perl, Python, C/C++, or Java)

•3+ years experience in custom ETL design, implementation and maintenance.

•Experience architecting database deployments on cloud platforms like AWS

•Experience with Hadoop (or similar) Ecosystem (MapReduce, Yarn, HDFS, Hive, Spark, Presto, Pig, HBase, Parquet)

•Experience with one of the messaging system (Kafka, SQS, Kinesis) and different data serialization (json, protobuf, avro)

•BA/BS degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits

Customer Success Analyst 

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care. 

Job Description:

We are currently seeking qualified candidates for a full-time Customer Success Analyst to support our Regional Operations teams. This role requires a mixture of business acumen, entrepreneurial mindset and technical expertise coupled with a passion for collaborating with others to solve problems.

What You Will Do:

•Integrate information from multiple data sources (e.g., Salesforce, AskNicely, Interana, JIRA, Zeppelin) to develop dashboards for the Customer Success teams

•Write queries and perform data analysis to understand trends in customer health performance

•Work closely with Growth, Product, and Customer Success teams to analyze business objectives and quantify PatientPing’s value propositions

•Develop quarterly executive data reports for customers with a high quality in data visualization

•Analyze customer trends, research, and promote new strategies around retention and customer engagement 

•Contribute to the development of business intelligence via tools and skills

What You Need:

•BA / BS degree

• 2+ years experience in the operations or professional services industry

• Strong analytical skills and strong collaborative skills with peers and leadership

• Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects/tasks

•Ability to thrive in an energetic, fast-paced and collaborative environment

•Outstanding communication, organization, and project management skills

• Ability to understand and learn new technologies

• Advanced in MS Excel and Salesforce

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with an enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation, and work closely with the country’s most innovative health systems

•Receive cash and equity compensation with health, dental, and other benefits

Business Development Representative

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description

We are actively hiring a full-time Business Development Representative who will help PatientPing grow by developing an effective pipeline of new customers. The BDR will work with Senior Growth Executives to develop market development plans, generate meetings with healthcare decision makers, and drive awareness through efficient lead activity management.

You will be responsible for discovering new opportunities, supporting Senior Growth Executives, and tracking and maintaining customer contact records. Successful candidates will enjoy interacting with people and building relationships, thinking creatively and strategically. You will succeed if you are innately entrepreneurial and passionate about our service, like being held accountable to hard performance goals, and have a lot of hustle.

What You Will Do:

• Handle inbound inquiries from current and prospective clients

• Reach out to website visitors to determine their needs

• Pass qualified leads off to Growth Leads

• Collaborate with marketing team for lead generating solutions

• Work closely with senior growth members to create and implement growth

strategies and processes that increase sales opportunities

• Track and analyze effectiveness of sales strategies and provide recommendations

for improvement to senior management and marketing

What You Need:

• 1-2 years of sales experience in a business-to-business environment (preferably health or tech)

• BA/BS degree

• Advanced use of PowerPoint and proficient with Salesforce

• Tenacious and sharp problem solver who does not shy away, but rather is

motivated by seemingly intractable challenges

• Entrepreneurial, trailblazing spirit, eager to be at the forefront of health system

transformation

• Strong self-starter with a track record of proactively getting things done (this also

means you are comfortable with ambiguity)

• Analytical and very fast learner

What You Get: 

• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities 

• Have the autonomy to build something with a brilliant and enthusiastically supportive team

• Learn best practices from world class investors and advisors

• Become an expert on healthcare delivery system transformation

• Receive cash and equity compensation with health, dental, and other benefits

BizOps Lead

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

PatientPing is actively hiring a full-time BizOps Lead who will drive the insights and tools behind company-wide decisions. Your insights will influence our understanding of the way we grow, engage our community, scale the business, and efficiently operate as a team.

The right person for this role thrives in a cross-functional environment, has a strong analytical background, excellent project management skills, and the ability to clearly communicate and present information. They are driven and focused self-starters who aggressively tackle their work and love elevating processes and teams through their contributions.

What You Will Do:

•Build, maintain, and communicate detailed reporting models & metrics to assist strategic decisions across the company

•Identify areas in need of improvement and collaborate with internal teams to create and implement scalable solutions

•Support key initiatives and special projects across the operations, growth, and product teams

•Create alignment across the business and external stakeholders through communication and engagement materials

What You Need:

•3+ years of work experience in consulting / investment banking / private equity or related role

•BA/BS degree in quantitative field

•Excel expertise

•SQL experience (a plus but not required)

•Ability to take a long-term view and think about the business at a strategic level

•Attention to detail

•Outstanding communication, organization, and project management skills

•Strong self-starter approach with a track record of proactively getting things done

•An entrepreneurial, motivated, curious, insightful, and determined attitude

•Healthcare and/or SaaS experience a plus

•MBA a plus

What You Get:

•Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

•Have the autonomy to build something with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits

Assistant Corporate Counsel

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects

providers with real-time notifications when their patients receive care anywhere, so that

providers can better coordinate patient care. Our customers include hundreds of health

systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

PatientPing is seeking an Assistant Corporate Counsel to be the second member of our in-house legal team. The Assistant Counsel will report to the Corporate Counsel and be responsible for leading contract negotiations with customers. In this capacity, you will work closely with our Growth team in order to facilitate an efficient customer acquisition process, soliciting input from necessary stakeholders on the broader PatientPing team. You will also serve as point-person for the Growth and Operations teams for contract and amendment-related questions that arise with respect to PatientPing’s existing customer base. As necessary, you will assist the Corporate Counsel with other legal matters, which may include strategic partnerships, corporate governance and real estate agreements. The ideal candidate is an attorney with experience in healthcare law, intellectual property law, or both, who is comfortable handling fast-paced negotiations on which key company objectives are contingent.

What You Will Do:

•Draft and negotiate customer agreements (e.g., Master Services Agreements, Business Associate Agreements, and Non-Disclosure Agreement) and amendments, taking into account legal, regulatory, commercial and operational considerations.   

•Draft and negotiate or assist with the drafting of other non-customer contracts, including licenses agreements and agreements with partners and vendors.

•Work directly with the Growth team and closely with the Engineering, Data Quality, Finance and Customer Success teams to address business needs and mitigate risks

What You Need:

•At least 2-3 years’ experience with leading contract negotiations, preferably in an in-house setting of a healthcare company or technology vendor (ideally both)

•A Juris Doctorate degree from an accredited and challenging academic program

•License to practice in Massachusetts

•Experience with HIPAA and privacy/data security topics strongly preferred. Experience with practical implications of indemnification and limitations on liability strongly preferred.

•Ability to clearly and concisely communicate complex legal topics to the rest of the

organization

•Demonstrated ability to make good judgements in challenging situations with limited or

imperfect information and limited time

•Self-starter with great attention to detail, and ability to figure things out even when you’re unfamiliar with them

What You Get:

•Be on the ground floor of a rapidly growing company and a key, growing function within the company

•Work with a brilliant and enthusiastically supportive team

•Learn best practices from world class investors and advisors

•Become an expert on healthcare delivery system transformation

•Receive cash and equity compensation with health, dental, and other benefits