PatientPing Company Overview
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.
Jobs at PatientPing
CEO & Co-Founder
Jay started PatientPing in 2013 with one goal in mind: To connect providers everywhere to seamlessly coordinate patient care. Prior to founding PatientPing, Jay worked at the CMS Innovation Center (CMMI) where he helped develop ACOs, bundled payments, and other payment initiatives. Jay's passion lies at the intersection of technology, policy, and community building. He has an MBA in healthcare management from Wharton and a BA from the University of Michigan. Jay feels lucky to love his work, but also loves running, all things music, and spending time with his family and friends.
CTO & Co-Founder
David oversees data quality and analytics at PatientPing. He has over 20 years of experience building innovative tools for use in healthcare, many of them at the Massachusetts General Hospital. He is a trained Informatician who also trained as a neurosurgeon in the UK and completed a Pathology residency in the US. When not at work, you can find David on the bike path pushing his son in a jogging stroller alongside his dog.
Head of Growth
Brian oversees the sales, marketing, growth operations, and government relations teams at PatientPing. He has more than 15 years of experience building high-growth technology companies. Prior to joining PatientPing, Brian worked at Zocdoc, an NYC-based health technology company, where he launched and scaled their hospital & health system business. Brian lives in the Back Bay neighborhood of Boston where he and his fiancé can be found walking their dog, Tick.
Head of People
Lindsay oversees talent acquisition, company culture, and employee experience at PatientPing. She has over 10 years of experience recruiting and building highly collaborative teams. Prior to PatientPing, Lindsay worked at Softworld, an IT staffing company, where she managed recruiting efforts to support the technical hiring needs of their clients. When not at work, Lindsay loves giving back to the community and sailing on the South Shore with her family.
Head of Engineering
Ryan oversees the development, QA, data engineering, and infrastructure teams at PatientPing. He has 20 years of experience writing software and leading teams for companies in the Boston area such as Humedica and Optum Analytics. When not at work, Ryan can be found cooking Middle Eastern food, devising weird cocktails, or arguing about literature with anyone who will listen.
Head of Product
Dave oversees product development at PatientPing. He has over 20 years of experience in software development and product management across a range of technology companies. Prior to PatientPing, Dave was VP of Product at Spotify, where he led the development of their recommendation and discovery features. Dave is an avid music fan and plays guitar (with more passion than expertise, unfortunately).
Head of Operations
Neal oversees the onboarding & integrations, regional operations, and customer support teams at PatientPing. He has over 10 years of experience building and scaling high-performing B2B Operations teams at technology companies such as AT&T, Quickplay and McKinsey & Company where he led 70+ operations transformations. He has been based in several locations throughout North America, Europe and Asia. When he’s not at work, you can find Neal at home with his three children or tackling DIY projects.
We have an incredible team and foster a culture that celebrates authenticity and innovation. We’re running fast to tackle a massive problem in healthcare but don’t take ourselves too seriously! We look for candidates who are mission-driven and love to collaborate to solve problems together.
Q: How does PatientPing recognize an individual's successes?
A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.
Q: How have you experienced career growth?
A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.
Q: What are some of your teams' challenges?
A: The Data Factory team is charged with the architecture and maintenance of our event sourcing data processing pipeline.
In addition to making sure the pipeline is performant and will scale, we are also involved in data cleaning, data normalization, and output of data for the application to consume, tailored by data sensitivity and user-based rules.
Q: How do you go about fostering creativity amongst your team?
A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.
Q: What does success look like on your team?
A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.