PatientPing Company Overview
PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.
Jobs at PatientPing
CEO & Co-Founder
Jay started PatientPing in 2013 with one goal in mind: To connect providers everywhere to seamlessly coordinate patient care. Prior to founding PatientPing, Jay worked at the CMS Innovation Center (CMMI) where he helped develop ACOs, bundled payments, and other payment initiatives. Jay's passion lies at the intersection of technology, policy, and community building. He has an MBA in healthcare management from Wharton and a BA from the University of Michigan. Jay feels lucky to love his work, but also loves running, all things music, and spending time with his family and friends.
Co-Founder & Head of Data
David oversees data quality and analytics at PatientPing. He has over 20 years of experience building innovative tools for use in healthcare, many of them at the Massachusetts General Hospital. He is a trained Informatician who also trained as a neurosurgeon in the UK and completed a Pathology residency in the US. When not at work, you can find David on the bike path pushing his son in a jogging stroller alongside his dog.
Head of Finance
Joanne oversees all things finance at PatientPing. Joanne received a Bachelor of Science from MIT and has over 18 years of experience growing venture-backed enterprise SaaS companies. Prior to PatientPing, Joanne worked at other Boston-based companies including Phase Forward, Brightcove, Carbon Black and PeopleFluent. When not at PatientPing, Joanne enjoys traveling, photography and spending time with her family.
Head of Growth
Brian oversees the sales, marketing, growth operations, and government relations teams at PatientPing. He has more than 15 years of experience building high-growth technology companies. Prior to joining PatientPing, Brian worked at Zocdoc, an NYC-based health technology company, where he launched and scaled their hospital & health system business. Brian lives in the Back Bay neighborhood of Boston where he and his fiancé can be found walking their dog, Tick.
Head of Engineering
Ryan oversees the development, QA, data engineering, and infrastructure teams at PatientPing. He has 20 years of experience writing software and leading teams for companies in the Boston area such as Humedica and Optum Analytics. When not at work, Ryan can be found cooking Middle Eastern food, devising weird cocktails, or arguing about literature with anyone who will listen.
Head of People
As Chief People Officer, Tiffany leads PatientPing’s People Strategy practice to ensure the availability of world-class talent to drive PatientPing’s success. Her responsibilities include executive, leadership and employee development; talent acquisition; business partnering; and compensation and benefits. A respected and accomplished HR Executive, Tiffany has held multiple senior HR executive level roles and has deep experience in developing corporate human resources strategies that recruit, retain and develop top talent. Tiffany is a thoughtful and accomplished leader with experience in a variety of industries including high-tech, professional services, consumer goods and publishing, including stints with dataxu, Akamai Technologies, Borland Software, Cengage Learning, SharkNinja, and Aramark. Tiffany holds both her BA and MA in Communications from the University of Maine.
Head of Operations, Privacy Officer
Neal oversees the onboarding & integrations, regional operations, and customer support teams at PatientPing. He has over 10 years of experience building and scaling high-performing B2B Operations teams at technology companies such as AT&T, Quickplay and McKinsey & Company where he led 70+ operations transformations. He has been based in several locations throughout North America, Europe and Asia. When he’s not at work, you can find Neal at home with his three children or tackling DIY projects.
Judith oversees legal at PatientPing and holds a JD from the University of Pennsylvania Law School. Prior to PatientPing, Judith practiced a mixture of regulatory and transactional law at an international law firm and was also a member of the in-house legal team at an international investment company. Outside of work, Judith enjoys going to farmers markets, thrifting and spending time with her husband, young daughter and dog.
Head of Product
Sagnik oversees product and network strategy at PatientPing. Sagnik has more than 17 years of experience in healthcare technology and previously led the Outpatient EHR and Population Health divisions at Epic Systems Corporation. In his free time, Sagnik enjoys exploring the Boston food scene with his wife and daughter, and is a diehard Green Bay Packers fan (Go Pack Go!).
Head of Marketing
Chris has over 20 years of experience leading marketing teams in a variety of environments from start-ups to publicly traded companies. He has developed customer acquisition and retention strategies to drive pipeline and growth in a repeatable, predictable, and scalable manner for SaaS companies such as Monster.com, Carbonite, and Brightcove. Chris was an Oracle Markie Award Finalist for “Marketer of the Year” and frequently speaks on panels and at events including Sirius Decisions, Oracle MCX, Content Marketing World, ABM Leadership Alliance, and Demandbase’s Marketing Innovation Summit. He earned an MBA from Babson College.
We have an incredible team and foster a culture that celebrates authenticity and innovation. We’re running fast to tackle a massive problem in healthcare but don’t take ourselves too seriously! We look for candidates who are mission-driven and love to collaborate to solve problems together.
Q: How does PatientPing recognize an individual's successes?
A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.
Q: How have you experienced career growth?
A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.
Q: How do you go about fostering creativity amongst your team?
A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.
Q: What does success look like on your team?
A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.
What is a day in the life of an engineer at PatientPing?
Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.
Welcome to PatientPing!
Settlers of Catan anyone?
Healthy snacks are always on the menu.
Our values displayed in the office.
Cold brew is on tap in our cafe.
Sharing learnings in one of our multiple meeting rooms.
Ask me about…
PatientPing's offices feature open space for collaboration.
Our team at work.
Getting comfy to code.
Our People Team!
A little friendly competition between employees.
Our conference rooms are named after the highest points in each state.
PatientPingers from around the world.
Our Product Team is cooking up what's next.
The Living Room.
Do you Ping?!