Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

The Growth Sales Representative drives sales and revenue growth within Tripleseat's existing customer base. This role focuses on identifying and capitalizing on opportunities to upsell and cross-sell additional Tripleseat products, contributing directly to customer retention and business expansion. The position requires a proactive sales approach, strong relationship management skills, and team collaboration to ensure customer satisfaction and engagement.

Location:

• This is an in-office role based in our Boston-based Sales Office.

• The schedule is Monday through Thursday in-office, with Fridays remote.

• Initial onboarding will be conducted at our Concord, MA Headquarters.

Travel Expectations:

• Occasional travel for company events and training may be required.

Core Responsibilities:

• Identify and pursue high-value opportunities to upsell and cross-sell existing customers on additional Tripleseat products, focusing on increasing customer lifetime value.

• Proactively engage with existing customers to understand their evolving needs and recommend tailored Tripleseat solutions that drive business results.

• Consistently meet and exceed aggressive monthly and quarterly sales targets for add-on products, demonstrating a strong focus on revenue generation.

• Develop and execute strategic account plans to maximize growth opportunities within the current customer base.

• Analyze customer data and usage trends to uncover potential upsell opportunities and create targeted sales strategies.

• Conduct regular product demonstrations and presentations highlighting the value of Tripleseat's expanded offerings.

• Maintain strong, consultative relationships with existing customers, providing exceptional customer service and acting as a trusted advisor.

• Collaborate closely with the marketing and customer success teams to align on customer engagement strategies and retention initiatives.

• Track all customer interactions, sales activities, and pipeline updates accurately and timely in our CRM system.

• Continuously seek customer feedback to improve the sales approach and contribute to product development insights.

• Other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• Experience using Tripleseat software is required.

• 1-2 years of experience in outbound sales.

• Understanding and passion for the hospitality industry.

• Excellent communication, presentation, and interpersonal skills.

• Proven track record of meeting or exceeding sales targets.

• Familiarity with CRM software and sales tools such as Salesforce, Hubspot, or similar.

• Ability to resolve complex problems and think quickly on your feet while showing empathy for the customer’s needs.

• Multi-task oriented with a self-starter attitude.

• A customer-focused attitude and the ability to build rapport across teams.

Preferred Experience:

• Previous experience in the hospitality industry.

• Demonstrated success in a similar sales role with upselling and cross-selling responsibilities.

• Bachelor’s degree preferred.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.