Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

The Product Manager at Tripleseat is responsible for guiding the development and optimization of our innovative, B2B SaaS event management software. Operating within an agile environment, this role involves close collaboration with cross-functional teams—including development squads using Scrum practices—to deliver high-quality product features. The Product Manager will create and manage the product strategy, roadmap, and backlog, ensuring that deliverables align with overall business goals and market needs.

Location
This position is open to remote candidates eligible to work in the United States (East Coast preferred). A hybrid schedule will be available if the individual is based near our Concord, MA office.

Travel Expectations: 

If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by quarterly in-office visits.

Core Responsibilities

• Product Strategy and Roadmap
  Help define and execute product strategy in partnership with cross-functional teams. Drive the creation and management of the product roadmap, aligning it with business objectives and market demands.

• User Stories and Backlog Management
  Develop and prioritize user stories, epics, and features to fulfill product goals. Maintain a well-groomed product backlog that reflects current priorities and overall strategic direction.

• Agile Development Collaboration
  Participate in Scrum ceremonies and collaborate with development teams to ensure timely, high-quality feature delivery. Serve as a conduit between business stakeholders and technical teams, clarifying requirements and goals.

• Market Research and User Feedback
  Stay abreast of industry trends, competitive dynamics, and emerging technologies. Gather and analyze user feedback to inform product enhancements and continuous improvement initiatives.

• Quality Assurance and Release Management
  Partner with QA teams to define acceptance criteria and uphold quality standards for each release. Oversee the release process, coordinating with development and support teams to ensure smooth product launches.

• Stakeholder Communication
  Regularly update internal and external stakeholders on product progress, timelines, and milestones. Conduct customer check-ins and gather insights to guide future product development.

Knowledge, Skills, and Abilities Required

• At least two years of proven experience as a Product Manager or Product Owner in software development. 

• Strong understanding of agile methodologies and proven experience with Scrum practices

• Detail-oriented mindset with the ability to maintain a strategic, big-picture perspective

• Excellent communication skills, capable of conveying complex concepts to both technical and non-technical audiences

• Strong interpersonal skills, fostering collaboration across cross-functional teams

• Ability to identify and implement process improvements that streamline product development workflows

• Comfort with remote collaboration and distributed team environments

• A customer-focused attitude and the ability to build rapport across teams.

Preferred Experience

• Event Management or Planning Industry: Experience in the Event Management/Planning industry or Hospitality tech preferred.

• Scrum and Agile Workflows: Proven track record of working hands-on with Scrum teams, planning and executing sprints, and iterating product development in an agile environment

• Fast-Paced Product Launches: Demonstrated success leading products from concept to launch under tight timelines and changing priorities

• Data-Driven Decision-Making: Proficiency in using analytics tools and metrics to guide enhancements and validate product success

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.