Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nations largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

As SR. Scrum Master, you will serve a critical role in the successful delivery of software solutions for our enterprise platform. You will work with our development teams and their stakeholders to drive successful software delivery leveraging scaled agile principles, processes, and best practices. You will be a champion of agile software development methodologies by providing agile coaching and facilitating domain and team-level ceremonies such as backlog refinement, sprint reviews, and retrospectives to drive incremental improvement.

This versatile role is ideal for a process oriented, adaptive leader that understands the value of leveraging data analytics, curated artifacts, and soft skills to empower highly efficient software development in a matrixed environment. The scrum master will ensure that our teams deliver efficiently and effectively on their top priorities with quality. This will be achieved by ensuring that the teams backlog is healthy, and that blockers are addressed both in real time and prevented in future sprints through retrospective-driven process improvement.

Core Responsibilities:

• Become a subject matter expert in how Amwell delivers products to its clients
• Drives operational success for our software development teams through identifying, managing, and resolving impediments across development teams
• Drives delivery at the team level by ensuring the following:
• Priorities are clear and understood across the team
• Work is properly broken down and understood across all roles on the team
• Dependencies are understood and managed effectively
• Sprints are responsibly planned based on team priorities, capacity, and skill sets
• Team level delivery plans account for all SDLC activities including implementation, quality assurance, documentation, release coordination
• Risks are identified and escalated when necessary
• Processes are adhered to and data hygiene is maintained for transparency and insight gathering
• Facilitates scrum ceremonies at a team level (Planning, refinement, reviews, retrospectives, RCAs, and any other ceremonies necessary to drive efficient and effective software development
• Supports quality production deployments by managing a release process that substantiates readiness and quality standards have been achieved
• Aids in the establishment, implementation, and adherence of SLDC processes to support efficient software development, and actionable, outcome-focused data analysis
• Explains information and persuades others in complex situations. Effectively interacts, negotiates, and influences project teams and business partners to deliver acceptable solutions and results
• Drives decision-making and issue-resolution utilizing actionable data and metrics

Team Leadership

• Provides agile and scrum methodology guidance to our development teams to encourage and drive forward incremental improvement
• Leverages expertise in operational excellence best practices and quantitative strategies to ensure highly efficient software development teams (Consistency, Reliability, Quality, Dependability, etc.)

Qualifications:

• 5+ years a Scrum Master, Agile Coach, or Agile Practitioner
• Scrum Master Certification(s): At minimum, Professional Scrum Master (PSM) or Certified Scrum Master (CSM). Additional certifications a plus: SPS, PSF, ACSM.
• Strong understanding of software development processes. Experience with agile software methodologies. LeSS Huge experience is a plus
• Proven Experience with Agile Practices: Demonstrated understanding and experience in implementing Agile methodologies beyond theoretical knowledge
• Demonstrated examples of exceptional emotional maturity and EQ
• Understanding of microservices architecture, and DevOps concepts such as CI/CD, blue/green deployments, DORA metrics, etc
• Health Care industry experience a plus
• Ability to influence without direct authority. Worked in small, start-up environments as well as larger environments with the savvy to know how to best scale and build organizational capabilities, processes, and tools
• Passionate team player who is dedicated to the growth and development of the company, product, team, and individual
• Fluency in agile product delivery tools (Aha!, Jira, Confluence)
• Ability to guide, coach, and motivate teams towards achieving their goals while fostering an environment of collaboration and continuous improvement.
• Excellent verbal and written communication skills to liaise between the team, stakeholders, and other external parties.
• Capability to facilitate meetings effectively, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Flexibility to adapt to changing project needs and overcome challenges with a positive attitude.
• A strong analytical ability to solve issues that the team faces during the project lifecycle

Additional information

Job Level: P3

Your Team:

Energetic, forward thinking, analytical and resourceful are a few words that describe the Operations, Enablement, and Solutions Delivery team at Amwell. This innovative team optimizes processes to deliver products that delight users and works closely with current and future customers as the operational experts of the Amwell R&D organization. Each member of this dynamic group works very collaboratively, defining, maturing, delivering, and communicating the product development processes and projects across all other Amwell teams.

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast-paced and energetic team members, this may be the team for you! Come join the excitement!

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $111,000 - $136,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwells Telehealth Services, SilverCloud and The Clinic by Cleveland Clinics second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance