Aqua Security is looking to hire a Technical Account Manager to support Aquas most technically complex, strategic customers. You will be the trusted advisor and primary technical contact, ensuring successful product adoption, driving value realization, and fostering customer loyalty.
A confident customer first attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer experience.
The person is required to live in western or central US, supporting a local customer base.
This person will become a subject matter expert and do the following:
- Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
- Act as a technical project manager, ensuring customers meet their desired outcomes and escalating issues when necessary.
- Develop and execute Joint Success Plans (JSPs) and Quarterly Business Reviews (QBRs) aligned with customer goals.
- Deliver enablement sessions, including onboarding, demos of new features, and best practices.
- Identify and collaborate on upsell and expansion opportunities.
- Assist with technical escalations and mitigate account risks.
- Mentor internal teams by sharing technical expertise.
- Partner cross-functionally with Sales, Product, and Engineering teams to influence product improvements.
About the Team:
Aquas Success team solves real-world security challenges for our customers. We are the only cloud-native security provider securing the build, infrastructure, and running workloads of container applications. Fearlessly going toe-to-toe with any competition, we highly value our dedicated Technical Account Manager experts for the job they do. Whether you are looking to learn from the best, or simply be the best, theres a seat at the table for you at Aqua.
