About Agero:
Wherever drivers go, were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, were pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
About The Role:
The Senior Manager, Learning & Development, reporting to the VP, Talent Management, is responsible for preparing and implementing learning strategies and programs based on the needs of Ageros internal clients. They will contribute to the L&D strategy by contributing ideas for strategic direction and priority focus areas in support of providing career defining for our people at Agero. This role will partner with leaders across the enterprise to ensure our corporate employees have the necessary skills, knowledge, and behaviors to achieve our company's strategic goals and objectives. Activities include developing learning solutions that address identified needs and support employee development. The ideal candidate has demonstrated experience with standard concepts and practices of adult learning, performance consulting, facilitation, instructional design, and program/project management. This position must be able to work with a high degree of autonomy and rely on experience and judgment to plan and accomplish goals.
Key Outcomes:
- A critical partner to business leaders and People Business Partners to identify skill gap areas and create learning experiences that are aligned to both functional and overall Agero business needs
- Implements a variety of learning methods and programs, focused on key learning outcomes that align with identified skill gap areas
- Leverages knowledge of Adult Learning Principles, content, and audiences to create effective, impactful, interactive, blended learning programs to meet the needs of the business
- Uses expertise, influence, and personal skill to build relationships that facilitate change or performance improvement in the business
- Creates engaging and effective instructor-led and eLearning materials
- Conducts full needs assessments with design documents and storyboards for various curriculum needs
- Facilitates learning experiences in both remote/virtual and in person settings
- Trains the Trainers to coach and mentor others in facilitation skills
Knowledge, Skills And Abilities:
Education: Bachelors degree in a related field. Masters Degree and/or Professional Certification (SHRM, SCP, PHR) a plus
Experience:
- 8-10 years of related corporate L&D Manager experience
- Experience in coaching, and mentoring peers and/or teammates
- In-depth knowledge of virtual facilitation and collaboration tools (e.g. Zoom, Slack, LinkedIn Learning and Google Workspace).
- Experience in building management and leadership development programs
- Experience with learning and design tools such as Canva, Snagit, Camtasia, Adobe Captivate, and Articulate Storyline
- Experience working with various Learning and Talent Management Systems (LMS & TMS)
- Experience in designing and delivering Sales and Client Success Training programs is a plus
Skills:
- Effectively consult, provide thought partnership, and work collaboratively with different business areas across geographies and management levels
- Demonstrates expert facilitation skills to support both virtual and in-person learning experiences through interactive facilitation
- Strong understanding of Adult Learning Principles and able to integrate appropriately with a wide range of content and audiences
- Ability to utilize various instructional design methodologies and technologies to create engaging and effective learning experiences, including learning in the course of work.
- High degree of organization, detail-orientation, time management and project management skills
- Proven ability to demonstrate initiative and work with autonomy as well as collaboratively while driving projects to successful implementation
- Strong sense of teamwork, positive attitude, and results-orientation
Working Relationships: Daily interaction with sr. leaders, managers & internal staff
Additional Requirements: Some travel (less than 10%) may be required.
Hiring In:
- MA (This is a hybrid role - You must be within commuting distance of Medford, MA)
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Diverse Workforce and Inclusive Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each others differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
***In compliance with applicable regulations, we confirm this posting is for a current vacant position.
