Agero Company Overview
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-based Swoop, our comprehensive accident management services, our knowledgeable consumer affairs and connected vehicle capabilities, at our four state-of-the-art contact centers, and beyond.
Our mission is to transform the entire driving experience through an unmatched combination of innovative technology and human-powered solutions, including a breakthrough dispatch software platform designed to empower service providers to deliver exceptional customer experiences and give clients greater transparency and visibility than ever before.
We’re moving forward on a massive scale. Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero.
Headquartered in Medford, MA, with an innovation center in San Francisco and operations throughout North America, we handle over 12 million roadside events annually and are trusted by dozens of leading corporations. Our access to more data than the competition is paying off for our clients and the 115 million drivers we serve.
Jobs at Agero
CEO and President
Dave oversees business development and operational strategies for Agero’s growing global portfolio of roadside, accident management and telematics offerings.
His broad-ranging expertise, thought leadership, and focus on innovation have played a key role in Agero’s growing market share and rise to prominence as a global industry leader. For over 25 years, Dave has utilized his deep experience in sales, account management, product management, contact center operations and data analytics to keep the business moving forward.
Starting his Agero career in the call center and moving through the ranks to CEO, Dave has intensive hands-on experience in every aspect of our business.
B.S./Doctorate of Law • Suffolk University
Graduate • Harvard Business School Advanced Management Program
Emma Barnes Brown
Chief People Officer
Emma is putting her two decades of strategic talent experience to good use addressing Agero’s growing need to attract and develop premier talent. Talent advisory and corporate strategy expertise are essential in today’s hyper-competitive marketplace, and Emma’s strengths in both these areas – and her energy – are helping us take advantage of a growing range of existing and emerging opportunities.
Formerly with Cimpress, Koko FitClub, Monitor Group, ghSMART
M.B.A. • Harvard Business School
Bachelor of Commerce, Finance • Queen’s University, Canada
Honors B.A. Mathematics/Economics • Queen’s University, Canada
Senior Vice President, Strategy
Jeff is our go-to person for ongoing development of Agero’s long-range strategic plans and objectives. His talent, enthusiasm, and track record for identifying and evaluating both organic and acquisitive growth opportunities make him a key player in Agero’s growing reputation as an industry leader. He joined us after a decade as a consultant to senior executives from Fortune 500 companies, private equity firms and startups on strategic, operational and technology-related issues.
Formerly with The Parthenon Group and Sapient
B.A. Economics • Dartmouth College
M.B.A with Distinction, Edward Tuck Scholar • Tuck School of Business at Dartmouth
Chief Financial Officer
Bill is helping us drive the transformation of our business and the industry. Bill brings his impressive leadership and management experience in international finance and operations with technology companies and private equity-backed software firms to his role leading our finance and facilities functions. Bill is building strong partnerships with key stakeholders, and his background in software and technology industry tech-enabled service companies will be highly instrumental in our growth plans.
Formerly with OnProcess Technology, Sparta Systems, PWC
M.B.A. • F.W. Olin Graduate School of Business
B.S. Accounting • Babson College
Chief Digital Officer
Bernie holds seven patents, with others pending. So he’s right at home with all aspects of technology development, architecture, infrastructure, and innovation for a rapidly evolving ecosystem powered by digital, mobile, the cloud, location-based services, and IoT.
As Chief Digital Officer, Bernie's 30 years of technology experience, energy and insight are helping Agero drive new product/platform introduction, client delivery, and the establishment of new software-enabled business models.
Formerly with Cimpress, Pitney Bowes.
B.S.E., Computer Science and Engineering • University of Connecticut
M.S. Computer Science • Rensselaer Polytechnic Institute
M.S. eCommerce • The University of Maryland
Chief Operations Officer
George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality, and maintenance. His strong focus on collaboration, change, and innovation has produced exceptional accomplishments in strategic planning, lean optimization,
M&As, P&L, price/cost management, and sales and marketing. His leadership skills are helping drive Agero’s continuing journey toward operational excellence that delivers more consistent, high quality end-to-end experiences for our consumers while building stronger relationships with our service providers.
Formerly with Wayfair, Cimpress, TRMI
B.S. Electrical and Electronics Engineering • Youngstown State University
SVP, Corporate Development, Chief Legal Officer
Peter’s resume is impressive, and his impact on Agero even more so. His good judgment and detailed insight drive our corporate development activities, including strategic relationships and acquisitions. We also rely on his skill and experience for legal services such as regulatory compliance, contract negotiations, and general corporate matters.
Formerly with Solectron Corporation, Stream International, WilmerHale, and the Clinton Administration as a senior policy advisor at the U.S. Department of Treasury.
B.A. English • Colby College
Juris Doctor Degree • University of Pennsylvania Law School
Chief Client Officer
Cathy focuses her many talents on furthering Agero’s strategic direction. She’s using her many years of automotive industry experience to help our clients transform the customer experience in innovative, meaningful, and profitable ways throughout the vehicle ownership lifecycle. With an eagle eye, she carefully oversees client services, account and sales management, contract negotiations, and training for Agero’s Insurance and Automotive business units.
Formerly with Reynolds and Reynolds
B.A., with a concentration in Economics and Marketing • Western Michigan University
We’re doing work that matters.
We're pushing the limits of driver assistance services for 115 million consumers through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. It’s not just a job, it’s a mission to make driving safer and smarter for everyone by partnering with the biggest automotive and auto insurer brands and helping over 30,000 people a day.
Smile. Every day.
Working on something meaningful is incredibly fulfilling. Agero is also a place where you can be yourself. Where your opinion matters. Where you can accelerate your career in a stable, successful environment – at a company with over 45 years of experience and a global footprint – while harnessing the opportunities and pace of a startup. Life at Agero – in Medford, San Francisco, and at our contact center sites – is balanced, fruitful, and rewarding.
We feel good about what we do.
We give back to our communities, to our neighbors, and to total strangers. And we smile often. Above all, we help people be their best, because everyone brings something unique. We’re looking for engaging people who are authentic, driven, and innovative to help us improve the driver experience for everybody.
"Agero’s on going growth presents exciting marketing challenges and provides ongoing career opportunities. It’s an innovative company that allows –and encourages – creativity."
"It’s great to be at a company where you help both drivers and vehicle manufacturers at the same time. Agero’s pace of innovation makes you feel like you’re on the cusp of something big."
"Working at Agero provides me with the opportunity to work on interesting products with talented individuals. We build impactful software using cutting edge technology that helps everyday people."
"My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!"
Our dedication to helping consumers on the side of the road is evident the moment you enter our offices. From the street map backdrop at reception…
…To the service bay/crank-style décor in the waiting area.
Details throughout our three floors underscore the mission-driven work we do every day: getting drivers back on the road.
The data wave: we leverage data from over 45 years of experience and more than 12 million annual service events to create and deliver exceptional roadside assistance experiences.
Kitchens and break areas on each floor act as central hubs for Agero associates.
Associates gather in one of our many soft seating spaces.
Conferences rooms are set along the perimeter of the building to take advantage of the beautiful view of the Malden River.
Many rooms are Zoom compatible to encourage collaboration with our other offices across the U.S.
We have an open atmosphere that embraces transparency (including the frequent use of glass); all desks are standing desks.
Entrance to our game room.
Rush Hour is a unique space for associates to play games, relax, host meetings or parties, and kick of our Thursday Happy Hours.
The room – complete with ping pong table – overlooks the residences, free parking garage, Porch Southern Fare and Juke Joint, and Freerange Market across the street.
Come join us for a game of foosball!
Agero tagline: Driving Driving.
Even our stairwell highlights why we come to work every day: to keep people driving.
The third floor central hub and kitchen area features various group collaboration spaces.
Associates meet in our Turbocharger conference room.
Extra seating nooks give associates options to meet and work. Tablets, loaded with 3D maps of each floor, are used to find, reserve and check into conference rooms.
We’re safeguarding consumers on the road through a unique combination of platform intelligence and human-powered solutions.
Ceiling lights, with run the perimeter of the building, replicate lane lines.
First floor entrance wall.
First-floor kitchen and break area overlooking the river.
Our gym features weight and cardio machines, plus a yoga studio, locker rooms and towel service.