LinkSquares is a fast-growing LegalTech software company, rated as one of The Best Places to Work in 2023 by the Boston Business Journal and BuiltIn Boston.
LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.
LinkSquares is looking for Salesforce Administrator, to work within the Revenue Operations team to manage the Salesforce platform and all of its integrations, including collaboration on Sales, Customer Success, and Marketing processes & data management.
A successful candidate has a consistent track record of technical skill, organization, time-management, responsiveness, efficiency, cross-collaboration, and project management. The ideal candidate is process-driven and excited by change & experimentation in order to enhance the quality and usefulness of our Sales and Customer data; someone who takes direction well and is looking for a strong partnership with Revenue Operations management and senior leadership.
Responsibilities:
- Operate as the primary point of contact for SFDC-related items, operating as support function to end-users and key stakeholders, inclusive of:
- Become the in-house expert on the Sales, CS, Finance, and Marketing integrations (i.e., Install, maintain, and trouble-shoot tech-stack integrations)
- Own, manage, troubleshoot and maintain CPQ solution
- Lead the product evaluation and implementation efforts for the Salesforce tech stack
- Own data cleanliness (in collaboration with Revenue Operations Associates) including deduplicate/merge records, as necessary
- Stay updated on the platforms new tools, capabilities, and releases )reviewing the release notes each time)
- Run database maintenance reports
- Run data exports, manage backups
- Create new reporting capabilities and respond to ad hoc reporting requests as needed
- Report & Dashboard generation and maintenance
- Build and manage Flows, Process Builders, Rules & Processes
- Create and manage User Roles, Profiles, Permissions, and Hierarchies
- Create and maintain fields, views, reports, dashboards, and other objects and functions
- Collaborate with Product, when necessary
- Improve system usability through automation and training
- Proactively identify areas for improvement and provide recommendations
- Maintain system security and integrity
- Create and manage changes to the system with minimal user disruption
- Communicate system changes in advance so users understand the change and how to use it prior to implementation
- Monitor application storage usage, and archive data as needed
- Continuously and proactively seed ways to further enhance the end-user experience
- Proactively monitor Salesforce for major outages
Requirements:
- 2+ years of prior experience as a Salesforce administrator using Sales Cloud
- Experience working directly with Sales and Marketing teams
- Experience with standard Revenue tech stack integrations, including a CPQ solution
- Strong process improvement and problem-solving skills
- A firm understanding of Salesforces security settings to be able maintain our role hierarchy and sharing rules
- Experience building reports and dashboards, including dynamic dashboards
- Advanced understanding of Salesforce fields and underlying architecture
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing whats in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
