LinkSquares is a fast-growing LegalTech software company, rated as one of The Best Places to Work in 2023 by the Boston Business Journal and BuiltIn Boston.  

LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth. 

LinkSquares is looking for a Manager of Services to lead a team within our Operations function.  In collaboration & partnership with Sales and Customer Success, you will be responsible for the following:

Manager Responsibilities:

• Managing a blended Services team consisting of Integrations Specialists, Implementation Consultants, Back-end Systems Specialists (Contract Specialists), and Project Managers. 
• Accountable for the timely delivery and execution of Services projects. Project types include but are not limited to integration setups, customer onboarding, and professional services delivery. 
• Ongoing process evaluation and providing recommendations; oftentimes strategic with cross-functional impact.
• Reporting and analysis on key performance metrics with an expectation of driving development recommendations.
• Support the development of training program(s), maintenance of internal documentation, and onboarding of new hires accordingly.

Manage a team that is responsible for:

• Interfacing with external clients to gather project requirements for successful Services team execution and delivery. 
• Consulting on and delivering successful (and sometimes complex) integration projects across various systems.
• Configuring customer accounts while providing recommendations on best practices and delivering concurrent Admin training.
• Managing multiple projects simultaneously with competing priorities and various deadlines while delivering a standard customer experience. 
• Driving change management process to enable strong customer adoption of the LinkSquares tool.
• Consistent and timely project feedback and updates to both internal and external stakeholders.
• Collaboration across Operations team functions, spanning Integrations, Services, Onboarding, Project Management, Support, Analytics, and Legal Engineering.
• Providing product feedback to appropriate internal teams.

Requirements:

The right candidate will:

• Have experience in delivering Services to customers (e.g. Implementation, Professional Services, Customer Experience, Support etc.).
• Bring a strategic growth mindset and manage well through change.
• Rely on experience and fast-paced judgment to plan and meet success metrics.
• Be able to balance people management and project ownership tied to business initiatives.
• Have systems experience; inclusive of tools like SFDC, Looker, and project management software.
• Have the technical aptitude to manipulate spreadsheets and create presentations to summarize and readout key data trends.
• Have a proficient understanding of APIs, CRMs, and other various integrations with the ability for high-level explanation surrounding the topics.
• Manage the career path for continuous growth, both for individuals and across teams. 
• Be a quick learner, take direction well, and meet tight deadlines.
• Have excellent communication skills, both written & verbal
• Have an eye toward attention to detail and overall operational excellence.
• Have experience in managing a team in a rapidly changing environment. 

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing whats in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.