Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
Our North America Revenue Operations Manager will be an integral member of our Sales Operations team, partnering with North America Sales, Marketing teams and other teams as needed to support Field Sales and Sales Leadership through Go-To-Market Planning, Sales Process Optimization, CRM System updates, and driving operational initiatives to increase sales productivity and efficiency. This role will support in improving sales effectiveness by implementing measurable processes to improve sales & marketing efficiency and supporting sales leadership by providing insights based on actionable reporting and analysis to drive day-to-day strategy and tactics.
On a Daily Basis, You Will
- Serve as a trusted advisor and sales operations lead to field sales and sales leadership
- Develop, track and manage the forecast process, performance analysis, metrics/KPIs to drive forecast accuracy.
- Partner with Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning, territory planning and management, comp plan design, quota setting, etc.) and revised forecast.
- Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus.
- Drive sales analytics structuring, review and validation.
- Use data and qualitative information to drive and optimize our business.
- Implement best-practices and standardization of sales processes, keeping repeatability and scalability top of mind.
- Ensure alignment of Sales team with overall company objectives and priorities.
- Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
- Define programs and processes that promote landing new business, up-sell and cross-sell opportunities in partnership with Sales, Marketing and other functions.
- Help drive the preparation of QBRs and sales leadership presentations.
- Partner to prepare business analysis for QBRs, Summits, All Hands and lead staff calls for Sales lead as needed.
- Align and drive strategic initiatives from Sales leadership across internal resources and groups to further improve sales performance.
- Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Qualifications
- 5+ years of experience in Sales Operations or Business Operations
- Proven success in driving operational excellence
- High motivation for continuous improvement and ability to drive impact
- Experience working with a SaaS company; high growth startup experience a plus
- Experience building dashboards and queries in a BI tool (Tableau CRM is a plus), highly proficient in Excel.
- Understanding of and ability to articulate trends in churn, expansion, ARR, is mandatory.
- Superior organizational and analytical skills with great attention to details.
- Ability to independently identify problems, propose solutions and execute on those solutions.
- Experience working in multinational organizations a plus
- Bachelor's degree in Business Management or Finance concentration a plus
Additional Information
With over 1,000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
