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Boston |

Job Summary

Established in 2010 and backed by Polaris Partners, Profitero is a fast-growing next-generation ecommerce performance analytics software-as-a-service (SaaS) solution for brand manufacturers.


If you love data, technology, and ecommerce, Profitero may be a great next step in your career!
Profitero is looking for highly motivated individuals who want to be part of a team that is on the leading edge of e-commerce analytics. You will be working with the Profitero Customer Success team to ensure our clients receive world-class...

Cambridge |

We’re looking for an experienced and passionate Project Coordinator to lead the rollout of new Soofa products to our growing list of customers. You’ll work quickly and efficiently while ensuring customer are excited about the launch of their Soofa products. Reporting to the VP Operations, you’ll work closely with all groups in Soofa to deliver outstanding service, solid consultation and unparalleled products and service to our customers. You’ll build smart cities!

What you will be doing:

  • Provide end-to-end...
Cambridge |

We’re looking for an experienced and passionate Customer Success Coordinator to ensure that our assets in the field are up and running and our customers are promoters of the Soofa products. You’ll work quickly and efficiently while coordinating the activities in the field. Reporting to the VP Operations, you’ll work closely with all groups in Soofa to deliver outstanding service, solid consultation and unparalleled products and service to our customers. You’ll be the glue that holds it all together!

What you will be...

Boston |

Support Genius - Weekend Shift (Bilingual Spanish)


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants.


We take pride in...

Boston |

Support Genius - Overnight (Bilingual)


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants.


We take pride in our inclusive...

Boston |

Genio de Soporte - Horario Extendido


Ven y nete al equipo de LevelUp en nuestra oficina en Boston para ayudar a construir la prxima generacin de pagos mviles. Nosotros conectamos restaurantes y usuarios con una experiencia nica que mezcla herramientas analticas, lealtad y recompensas. Y ahora como parte de la lder nacional de rdenes mviles, LevelUp-junto a Grubhub- est en primera lnea creando una solucin an ms completa para restaurantes.

Nos enorgullece nuestro ambiente de trabajo inclusivo y colaborativo...

Cambridge |

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties....

Boston |
Boston, USA
Circle is a global internet finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people everywhere create and share value.
Weve already made sending money around the world free and easy using blockchain technology with Circle Pay. With Circle Invest, were expanding our offerings with a cryptocurrency investment product, enabling anyone to buy and sell crypto assets. Through Circle Trade, were market makers for the top crypto coins and offer OTC trading services. In March 2018, Circle...
Boston |
Boston, USA
Circle is a global internet finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people everywhere create and share value.
Weve already made sending money around the world free and easy using blockchain technology with Circle Pay. With Circle Invest, were expanding our offerings with a cryptocurrency investment product, enabling anyone to buy and sell crypto assets. Through Circle Trade, were market makers for the top crypto coins and offer OTC...
Boston |
In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.
Enter Salsify. Salsify is a product experience management platform. We power the...
Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our public sector customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Product Trainers are part of Recorded Futures Intelligence Services team, which is responsible...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role: We are looking for a resourceful Russian (or Portuguese) Linguist for...

Framingham |

The Company

Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin,...

Framingham |

The Company

Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin,...

Framingham |

The Company

Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin,...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to bring on an innovative and customer focused leader to support the success and growth of Drift customers with 1,000+ employees. This leader will be responsible for building and executing a team and a strategy for our enterprise success team in both our Boston and San Francisco locations.

What youll be doing on the...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to bring on an innovative and customer focused leader to support the success and growth of Drifts Customer Support Team. This leader will be responsible for building and driving our Customer Support operating model and systems, triage, 24 hour support, while developing deep partnerships across the Success, Product and Engineering and Sales...

Boston |

Overview

Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, London, and Singapore, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients...

Boston |

IT and Business leaders have a problem. The imbalance between the business application requirements and ITs ability to meet their needs is so great they have to take a different approach. They must collaborate. They must be agile. They must empower the business to participate in its own rescue. Said differently, they need help transforming their enterprise into a high performance provider of solutions, and Mendix has the people, domain expertise and technology platform to bring the groups together for success.

Are you maniacally...

Boston |

This individual will report to the Director of Restaurant Success and serve as the account manager of a book of business of SMB accounts. He/She will sit on the Restaurant Success team alongside other Restaurant Success Managers and Analysts, each of whom manage books of business within the SMB space. This individual will work closely with other leaders across Customer Success and throughout the broader Toast organization.

The Restaurant Success Analyst (RSA) will operate as a key customer advocate for the accounts in his/her territory, driving customer satisfaction in a one-to-...

Boston |
We’re building a team of driven, focused, smart people who want to make a meaningful impact helping customers build something their customers will love. You’ll be empowered to put customers first on a daily basis. Support is more than just spending your time hammering away at a queue—it’s proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them.
 
 
This is an opportunity to accelerate the growth on a winning team. In this role you will be responsible for working hand...
Providence |

Who is Virgin Pulse?

Virgin Pulse, part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. With its award-winning, mobile-first platform and focus on behavior change, the company engages employees every day in cultivating habits that drive positive outcomes across all aspects of health and wellbeing. A global leader in the health and wellbeing market, Virgin Pulse is committed to helping change lives and businesses around the...

Boston |

ezCateris the #1 online - and the only nationwide - marketplace for business catering in the United States a $23.9 billion market. Our 3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. Were backed by Insight Venture Partners, Iconiq Capital, and Wellington Management. Were on a path to $1B in 2019, and well get there - even more surely if you come help us.

Fanatic and fantastic customer service is the spice...

Boston |

ezCateris the #1 online - and the only nationwide - marketplace for business catering in the United States a $23.9 billion market. Our 3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. Were backed by Insight Venture Partners, Iconiq Capital, and Wellington Management. Were on a path to $1B in 2019, and well get there - even more surely if you come help us.

Fanatic and fantastic customer service is the spice...

Needham |

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

Whats the job?
...
Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Boston |

CloudHealth Technologies is looking for a Professional Services Engineer to join our growing Professional Services team. The Professional Services Engineer will be part of the Customer Success organization and will deliver quality services to our client base resulting in higher client satisfaction and clients for life.


About You:

You have a passion for problem solving and a strong desire for partnering with customers. You are a self motivated individual who takes pride in their ability to deliver high...

Boston |

AppNeta is a fast-growing, international technology startup that is poised to take advantage of the massive performance monitoring marketplace sized by Gartner as $3.5B in 2017. AppNeta has been named to the Inc. 5000 Fastest-growing Private Companies list four years running, and has won numerous awards in the Boston market, including BBJs Best Places to Work and BostInnos Coolest Companies.

OVERVIEW

As a member of AppNeta's Boston-based customer success team, you will be responsible for ensuring customer adoption of our AppNeta Performance Manager...

Providence |

Who is Virgin Pulse?

Virgin Pulse, part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. With its award-winning, mobile-first platform and focus on behavior change, the company engages employees every day in cultivating habits that drive positive outcomes across all aspects of health and wellbeing. A global leader in the health and wellbeing market, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can...

Cambridge |

TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.

Currently, TriNetX healthcare organization members contribute access to a...

Boston |

Klaviyo is looking for a director to lead our support team. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- its critical that were experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering...

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, over 9 million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming...

Boston |

About Tufin

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack...

Cambridge |

Trip Consultant, Customer Service
EF Ultimate Break (a division of EF Education First)
Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant...

Cambridge |

Senior Sourcing & Contracting Manager, Transportation
Cambridge, MA

Product

EF Explore America is part of EF Education First, the worlds largest privately owned company specialized in education and travel. EF Explore America is a product that specializes in educational tours for Middle and High school students across the U.S and Canada.

Location

Cambridge, MA, United States of America

Key dates

Starting date for the position is as soon as possible.

The role

As a Sourcing & Contract Manager -...

Cambridge |

Operations Manager
EF Language Travel
Boston, MA

EF Language Travel is the worlds leading educational travel provider. We offer students the opportunity to spend two to four weeks in the United States to improve their language skills and learn about American culture by participating in immersive summer language programs. We are currently seeking a highly motivated, independent and eager Operations Manager to manage and implement our programs.

The Operations Manager will take ownership of all operational tasks, including, but not limited to, negotiating...

Cambridge |

If you are passionate about office culture, love to deliver exceptional service and experiences, and thrive when others are relying on you, we want to meet you!

As Employee Experience Coordinator, your main duty will be to assist and support our community of 1,000+ employees at EFs North American headquarters. You will be a central figure on campus, flawlessly executing our front desk and office-wide processes while maintaining high productivity and a level head in stressful situations.

This role requires constant interaction with all of EFs stakeholders: staff, customers,...

Cambridge |

Education Support Manager
EF Gap Year
Cambridge, MA

Who We Are:

EF Gap Year transforms young people into true global citizens. Participants travel the world, learn a new language, volunteer for a good cause, gain internship experience for future careers, and develop leadership abilities. They build an impressive portfolio of global skills while away and return home more self-confident, self-reliant and matureready for success in college and career. As a proud part of EF Education First, EF Gap Year draws on over 50 years of...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

AboutCultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

New York |

Our Solution Consultant will lead the tactical implementation of on-boarding clients and oversee professional services projects.

Solution Consultant Responsibilities
Partner with clients to help them understand Seismics software and implementation best practices
Consult with the client to develop solutions that leverage Seismics Content Management System and LiveDoc capabilities
Review and analyze client content and collateral to determine organizational methodologies
Understand business and content-related problems to identify and present...

New York |
The Customer Success Manager (FinServ) core responsibility is to manage implementation projects for large Financial Services customers of Seismic from inception to production roll out. A successful candidate will be skilled at creating project plans, allocating resources, communicating with customers, and mitigating project based risk factors. The candidate will work with Product Management, Engineering, Operations, as well as Marketing and Sales teams to ensure each projects success.

A successful candidate will be able to manage multiple fast-paced implementation projects with...

Boston |

Our Solution Consultant will lead the tactical implementation of on-boarding clients and oversee professional services projects.

Solution Consultant Responsibilities
Partner with clients to help them understand Seismics software and implementation best practices
Consult with the client to develop solutions that leverage Seismics Content Management System and LiveDoc capabilities
Review and analyze client content and collateral to determine organizational methodologies
Understand business and content-related problems to identify and present...

Boston |

Here at Seismic, a crown jewel in the Boston tech community, we are growing tremendously and are looking to expand our Solution Architecture team with an energetic, passionate, highly capable, self-starter who will work directly with our Fortune 500 customer base tackling implementation and highly visible data projects.

The Implementation Engineer will work under the direction of a Solution Architect to design, develop and implement complex client projects with Seismic. The candidate will be responsible for the implementation, testing and deployment of client solutions that...

Boston |
The Customer Success Manager (FinServ) core responsibility is to manage implementation projects for large Financial Services customers of Seismic from inception to production roll out. A successful candidate will be skilled at creating project plans, allocating resources, communicating with customers, and mitigating project based risk factors. The candidate will work with Product Management, Engineering, Operations, as well as Marketing and Sales teams to ensure each projects success.

A successful candidate will be able to manage multiple fast-paced implementation projects with...

Boston |

Company

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. Were driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, were able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.

Are you someone who wants to...

Burlington |

SENIOR CLIENT SERVICES CONSULTANT

Are you that person who

  • clients rave about and ask for directly?
  • tackles problems independently and is able to resolve them given your natural sense of curiosity?
  • jumps at learning the latest technologies?
  • has been described as a self-starter with a get-stuff-done attitude?

A Day in the Life

Our customers expect to have a spectacular experience with Qstream and we boast a proud history of exceeding their expectations in every way. Our...

Boston |

We’re expanding our customer team and we’re looking for a retention strategist who can help our customers optimize their use of Privy and maximize our impact on their businesses. In this role you’ll work with customers to find areas of opportunity, improvement, and enhancement in their utilization of our tools.

You’ll be working with small and medium-sized (predominantly ecommerce) businesses helping them grow through using Privy’s conversion and email tools. We’re the #1 rated marketing integration in the Shopify App Store, so you’ll get to work with customers who love working...

Boston |

About Brightcove

Brightcove is the global leader in providing online video to Media and Digital Marketing organizations. Our global services team builds highly scalable and complex solutions on our platform for some of the best known media companies in the world and we're expanding. If you have great project management skills, a passion for online video, a keen sense of creativity and a willingness to work with our clients to build awesome experiences, we'd love to talk.

Position Overview

We're seeking an energetic, ambitious, and...

Watertown |

Purpose

 

Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

 

 

As a...

Burlington |

Who we are

EtQ is the leader in Quality and Environmental Health and Safety Management Software Solutions in the industry.  Founded in 1992 by principals with over 20 years of experience in enterprise software applications and over 20 years of experience in compliance management, EtQ is the preferred solution for Fortune 100 companies and startup companies alike. We work with some of the largest organizations in the world such as Boar's Head, Chobani, FujiFilm, US Airways, Kimberly-Clark, Virgin America. 

Who are we looking for

...
Waltham |

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution...

Boston |

Wayfair is seeking a customer focused senior leader to head up our Customer Advocacy Team. The Customer Advocacy Team is the highest tier of service that Wayfair offers and handles executive escalations, social media interactions, Better Business Bureau complaints, and many other complex customer service issues. The Team serves as the last line of defense to resolve and repair customer relationships by making it right and relentlessly advocating on behalf of customers throughout Wayfair. Simply put, the team turns customers with the most delicate situations into satisfied Wayfair fans....

Boston |

The Virtual Sales Trainer will conduct and facilitate various training programs, including new hire onboarding, ongoing up-skill training, as well as other training dictated by business needs.

Description:

Responsible for identifying training needs, training Virtual Sales & Service staff, and developing training materials as needed. Includes initial orientation/new hire training, ongoing up-skill training, and project-specific training for virtual Sales & Service staff. The primary audience will be virtual call center employees, but may...

Boston |

Location: Boston

Business Analyst, Forecasting & Analytics

Wayfair is seeking a motivated, analytical individual to join the Workforce Management, Forecasting & Analytics team. The right candidate must possess acute business acumen and be relentlessly curious about all facets of Wayfairs Sales & Service model and how the various aspects of workforce planning fit together. Coupling quantitative and data visualization skills with a strong ability to communicate and a desire to continually improve process, the Business Analyst...

Boston |

Workforce Administrator - Scheduling

Wayfair is looking for an experienced leader to manage our expanding scheduling footprint nationwide. Part of Wayfairs Workforce Planning department, the Workforce Manager role has several core responsibilities in supporting Wayfairs Customer Service and Business to Business (B2B) organizations:

  • Provide real-time monitoring via available tools
  • Perform continual analysis of current performance and adjust staffing plans to achieve goals set by the business
  • Maintain constant communication with...
New York |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

New York |

Who We Are:

As a Technical Solutions Consultant, you will lead a portfolio of clients from technical integration through launch. This is a highly visible role within the company, supporting the growth and retention of our most valued and highest profile mobile app publishers. You will build positive relationships with both internal and external parties to ensure that technical issues are handled quickly and appropriately. You will be challenged by complex problems and customer configuration questions daily.

You will work closely with the Commercial...

Providence |

Who is Virgin Pulse?

Virgin Pulse, part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. With its award-winning, mobile-first platform and focus on behavior change, the company engages employees every day in cultivating habits that drive positive outcomes across all aspects of health and wellbeing. A global leader in the health and wellbeing market, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can...

Waltham |

Care.com is the largest and fastest-growing technology platform for online care services, helping families, businesses, and corporate employees find high-quality care for their kids, pets, parents, and homes. Were seeking innovative, entrepreneurial, and genuinely nice people to join our collaborative team. Ifthatdescribes you, we want to hear from you! A career at Care.com offers countless ways to grow and have a real effect on a young, exciting company.

Overview

Care.com is seeking a Backup Care Acquisition Assistant with office, customer service,...

Boston |

Are you great at building relationships? Do you love data and presenting it to others? Smirking a bit because those first two questions seem too on the nose? Then you may just be a perfect fit for the Client Strategist role at ProfitWell.

As we grow, our current customers are valuable resources for future engagements and we want to nurture these relationships in a fun and thoughtful way. Thats where the Client Strategist comes into play. You should be a natural at establishing rapport, asking questions, and building meaningful relationships to the benefit of both our customers and...

Boston |

About Celect

Celect is a venture-backed company based in Boston with the mission of bringing science to the art of retail. Celect has built a SaaS cloud-based predictive platform that provides actionable insights to retailers by understanding how their customers choose. Founded by MIT professors and based on award winning science on choice modeling, Celect has built an experienced team of data scientists and retail experts, and a development team that is changing the way retailers make decisions. We are looking for smart, hard-working, and fun colleagues ready...

Boston |

Threat Stack enables growth-driven companies to scale securely and meet complex cloud security needs by identifying and verifying insider threats, external attacks, and data loss in real time. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine continuous security monitoring and risk assessment to empower security and operations teams to better manage risk and compliance across their entire infrastructure, including cloud, hybrid-cloud, multi-cloud, and containerized environments.

At Threat Stack, were building a...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

The Role: The consultant position is for our Intelligence...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role:As a Solutions Architect, your primary responsibility will be to...

Boston |

We have a small, tightly knit creative team and are seeking self-motivated candidates who thrive in both an independent and collaborative working environment. If youre looking to grow your design experience, gain beneficial skills to promote a career in design marketing and branding, this position is for you!

What you'll do:

  • Design web pages that meet brand specifications
  • Constantly work to ensure standard of excellence across ownerIQ corpsite user interface and platform
  • Design wireframes and deliver high-fidelity mockups
  • Provide ongoing...
Boston |

Meet Mendix

Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile products to delight their customers and empower their employees. In the first half of 2018 we experienced 88 percent year-over-year bookings growth compared to the first half of 2017 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by...

Boston |

The Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building...

Boston |

DESCRIPTION

Our team is growing! We’re looking for folks who are passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As a Support Engineer, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience. This is an awesome opportunity to join as an early member of our Support team, we’re looking for motivated team players who are customer focused.

 

You are:

  • Technical: our tier 2 support engineers perform a variety of...
Boston |

DESCRIPTION

Technical Account Managers are key members of the Customer Success team and work with customers in both our onboarding and ongoing phases of work. Technical Account Managers are experts on Zaius and guide customers through custom integrations and provide ongoing advisory serving as Technical Account Managers for customers who continue to expand platform functionality through the integration of additional data sources and our most advanced use cases. Technical Account Managers work in a cross-functional capacity to partner with Sales Engineers, Product, Customer...

Boston |

DESCRIPTION

Our team is growing! We’re looking for folks who are passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As a Senior Customer Support Engineer, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience. This is an awesome opportunity to join as an early member of our Support team, we’re looking for motivated team players who are customer focused.

 

You are:

  • Empathetic: you can put yourself in a customer’...
Boston |

DESCRIPTION

Our team is growing! We’re looking for folks who are passionate about providing awesome customer experiences, marketing platforms and want to be in an entrepreneurial and dynamic environment. Our Customer Success Strategists are responsible for the successful on-boarding, platform adoption and the ongoing success of our customers. Customer Success partners with sales, marketing, product and engineering -- every part of our organization to help our customers thrive and to bring strategic insights and support to their organizations and ours.

 

...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Franklin |

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team...

Boston |

At Buildium we’re always looking for smart, driven, enthusiastic professionals who want to join our sales organization. We’re passionate about helping small businesses succeed, while setting the highest standard for the way business should be done. Those aren’t just words on our wall — they are words we live by. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.

Buildium is an all-in-one property management software designed to help real estate professionals take control...

Boston |

Promoboxx is the only retail marketing platform, powered by brands, that connects and aligns national manufacturing brands with independent, specialty retailers to increase local awareness and sales. We are proud to partner with leading brands, including Chevrolet, GE Appliances, New Balance and The North Face, to transform the way retailers and brands market together at a local level. Promoboxx is rapidly expanding, and we are looking for the next retail trailblazer to join our team!

The Customer Success Manager will be responsible for driving customer adoption and success...

Burlington |

We are looking for an experienced Technical Support Engineer to join our Technical Support department. This position will work with our Customers providing product support, troubleshooting and resolving technical issues. The ideal candidate is self-motivated, friendly, out-going, enjoys technology, working independently as well as on teams and transitioning knowledge to customers and co-workers.  This is an exciting opportunity to help build our fast growing international company and your career. The ideal candidate will be passionate about technology and learning.This...

Boston |

DESCRIPTION

  • Strategic owner. Will own customer relationship for major life science customers
    • Will be responsible from sales handoff through renewals and expansion.
    • This includes:
      • Successful kickoff and expectation setting (in collaboration with Sales)
      • Project management during onboarding (in collaboration with Technical Ops)
      • Lead customers to value identification, realization, and ROI
      • Socialization of the project and key results within the account
      • ...
Framingham |

Position Description

Rave Mobile Safety is the leading provider of Public Safety software solutions. Growing rapidly with patented and award winning products, our SaaS portfolio keeps millions of people across the United States safe, secure and connected.  We are seeking an experienced, self-motivated, strategic, and results-driven Engagement Manager for Rave’s major accounts.  The Engagement Manager will be responsible for complementing Rave Mobile Safety’s innovations, best practices and capabilities with our valued customers’ business objectives and...

Boston |

We’re seeking an eager and intelligent individual to join our field operations team.

This opportunity enables you to play a significant role in our company’s growth by helping us build great relationships and deliver a top notch quality experience for our customers and installers. If you're up to the challenge of delivering the best experience for our customers and improving our platform to enable our install teams to be successful, we want to hear from you.

Your Responsibilities

  • Coordinate in-home consultations, installations, deliveries, and service...
Burlington |

Position Summary:

This shift is from 11:am until 8:00pm.  You are a driven achiever who loves personal and professional challenges. You thrive on solving complex problems and interacting with customers. You are calm under pressure and manage the details of multiple, time-sensitive projects with competing priorities, without breaking a sweat.  The actual internal title is Technical Account Manager.

HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to...

Burlington |

Position Summary:

You are a driven achiever who loves personal and professional challenges. You thrive on solving complex problems and interacting with customers. You are calm under pressure and manage the details of multiple, time-sensitive projects with competing priorities, without breaking a sweat.  The actual internal title is Technical Account Manager.

HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable...

Boston |

Location: Boston, MA

About Celect

The Celect team is passionate about bringing truly innovative products to the market. We are focused on building something which solves a big problem in a way never done before while delivering an exceptional customer experience. As a Sr. Data Analyst at Celect, you will be a key member of the Customer Success team, responsible for working with today’s leading retail brands to help them get the full value of the Celect Optimization Platform.Our ability to understand underlying data needs from the...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Boston |

Position Summary

We are seeking exceptional candidates with an entrepreneurial drive and passion to join BCG’s expanding Product Business Unit for the Senior Delivery Analyst position. As the Senior Delivery Analyst, you will be supporting one of our flagship products, Marketing Catalyst. Marketing Catalyst is a cloud-based solution that provides data ingestion, cleaning, analysis/optimization and visualization to support data-driven investment decisions. It is designed to systematically deliver marketing return on...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Client Development Director position in BCG’s new product business. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s product capabilities are housed...

Boston |

Position Summary

The Global Business Development & Program Director assists the Product Business Unit Leader and the Global Business Unit Senior Director in the leadership and management of the overall Product business.  The Global Business Development & Program Director is crucial in driving the development of the Product business including implementing strategy, strategic alliances, knowledge, IP development, marketing initiatives, etc.  Additionally, the Global Business Development & Program Director will participate in and/or lead...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Global Solution Delivery Director position in BCG’s new software product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for the full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core...

Boston |

Renoviso is a rapidly growing, Boston-based, startup with an ambitious vision to completely transform how homeowners and commercial properties complete renovation projects.  We have done 1,400+ residential projects in the last 2 years and we recently launched our commercial division. To support this expansion, we are looking for an eager and intelligent professional to focus on managing our commercial projects.

 

The position will blend your time between on-site and in-office where you will be hyper-focused on successful project completion and assist in...

Boston |

Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

This is a great opportunity for someone with a...

Boston |

We're seeking a superstar operations professional to join our Customer Operations team.

Renoviso is a rapidly growing, venture-backed startup that is transforming the home improvement industry by providing transparent online pricing and superior project management.  This is a great opportunity for a smart, self-­starting, highly motivated problem-solver to help build the next great Boston­-based company alongside a team of startup veterans.

Responsibilities

  • Work closely with the Sales and Installer Operations team to build estimates and outline...

Boston |
Cambridge Semantics is seeking mid- to senior-level Software Solution Engineers to apply our Anzo software suite to specific customer challenges. We're looking for smart self-starters with strong analytical and problem-solving skills who are interested in growing and deepening their knowledge in the Big Data space. Software Engineers who enjoy picking up new technologies, enjoy working with customers, and are motivated by the prospect of finding an excellent solution to tough problems can excel in our environment.

Key Responsibilities
    ...
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Population Health Client Management. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.  
 

Brief Overview: ...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Project Management Office Lead. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Training Specialist, Clinical Services. We partner with the top health systems, health plans, employers, and digital health companies to deliver video-based telemedicine visits via mobile and web. We are changing the way healthcare is delivered by enabling providers to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and energetic Project Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Manager...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Product Training & Communications Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:...

Westwood |

PURPOSE:

The Predictive Index (PI) is an award-winning workforce assessment platform. 60 years of proven science, assessment software, and our curriculum of management workshops make PI the perfect option for any company looking to assess, predict, and better manage their people anywhere in the world. Over 6,000 clients around the world use PI to define behavioral and cognitive job requirements, hire the best-fitting candidates, and keep them engaged. AT&T, DocuSign, the LA Clippers, Hugo Boss, and Subway are just a few of our notable clients.

...
Framingham |

Job Description

Applause enables companies to deliver high-quality digital experiences on their apps, websites, IoT devices and more.  We do this by leveraging our community of over 300,000+ digital experience experts across the globe through our SaaS platform to test in real life environments, on real life devices.

As Director of Solution Delivery reporting to the SVP of Global Delivery, you will lead and grow a high-performing Services team supporting Applause’s Enterprise customers in North America. Our Solution Delivery managers engage our customers the moment a...

Waltham |

Connance is seeking a talented and energetic, data-driven analyst to play a key role on our Data Services team. In this role, you will apply an analytical approach to enhance the delivery and exchange of data insights to our growing client base.

The successful Data Analyst will have a passion for data, analytics, and problem solving and who will not only bring their experience to the team, but will also explore new and interesting ways for us to build our analytic capabilities and resources as the business grows. 

Responsibilities:

  • ...

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