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New York |

Oyster.com, a TripAdvisor company, delivers unbiased, expert information about hotels. Oyster sends trained reviewers to visit, comprehensively photograph, and critique each hotel reviewed on Oyster. Oyster.com has been featured by numerous media outlets, including The Today Show, 20/20, The Wall Street Journal, The New York Times.

Who You Are:

  • Passionate about media, and hoping to launch a career in the field
  • You are/were involved in your college newspaper or magazine, and/or have had previous editorial internships
  • You love all things travel-related...
New York |

Starry is looking for tech-savvy, intellectually curious individuals who want to help us redefine the way that end users access the internet. If you feel that the cable internet industry is long overdue for a technology disruption and you own more IoT devices than you know what to do with, you’re probably one of us.


As a Starry Expert in the field, you’ll be the face of Starry Internet to customers. On a regular appointment, you’ll set them up for success with their new Starry Station router, provide “white glove service” to connect all their devices, and explain in...

Boston |

Account Manager


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUp—together with Grubhub—is on the front lines creating an even more complete solution for restaurants.


We take pride in our inclusive and collaborative...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs needs an experienced writer who is knowledgeable about technology and instructional content. We’re in search of someone who can easily identify what a user needs to know and quickly develop polished technical product resources. If you have a flair for the written word, a skill for understanding hardware, and a desire to elevate the user’s...

New York |

About Starry’s Technology:

Starry is inventing a cohesive system that brings the Internet to your home and distributes it throughout your home -- all wirelessly. We have been selling consumer Wifi products for over a year and we are beginning to deploy wireless Internet systems in Boston with other cities following shortly. We are constantly developing new products and working to optimize the performance and reliability of our existing technology.

 

Position Summary:

Starry designs, builds and operates wireless and...

Boston |

Overview /

We are looking for an experienced Implementation Engineer to help our enterprise clients leverage the power of our platform. Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology.

Responsibilities /

  • Proactively communicate and collaborate with external bank clients and partners to analyze information needs and functional requirements for the execution of each implementation and client engagement

  • Conduct and complete...

Boston |

Overview /

The VP of Customer Success’ primary objective is to develop and execute a strategy that helps Numerated’s banking customers create successful lending programs. This individual will achieve success by analyzing usage trends, making data-driven recommendations, and then sharing insights and best practices across clients. As a “player/coach”, he or she will build this function and team from scratch to become strategic advisors to banks.

The Customer Success organization will work with banking customers to deliver an...

Boston |

Overview /

The Technical Support Engineer will support Numerated’s lending platform.  This role will require direct customer support of our SaaS application as well as production operations support.

Responsibilities /

  • Triage daily inbound support issues from our customers

  • Become an expert on our product and handle level 1 and level 2 issues including reproduction in our test environments and filing defects when appropriate

  • Read and debug application logs to determine root cause and...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Customer Support Manager will play...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Patient Biller. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Patient Biller will play a critical role in...

Burlington |

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 1,800 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

“NetBrain’s success is due...

Boston |

Customer and Partner Community Manager

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU.

SUMMARY:
Cybereason is looking for an exceptional, multi-...

Boston |

About Pluralsight

Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.

Working at Pluralsight

At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people...

New York |
The  Senior Customer Success Manager (FinServ) core responsibility is to manage implementation projects for large Financial Services customers of Seismic from inception to production roll out. A successful candidate will be skilled at creating project plans, allocating resources, communicating with customers, and mitigating project based risk factors. The candidate will work with Product Management, Engineering, Operations, as well as Marketing and Sales teams to ensure each project’s success.

A successful candidate will be able to manage multiple fast-paced implementation...

Boston |

Our Solution Consultant will lead the tactical implementation of on-boarding clients and oversee professional services projects.

Solution Consultant Responsibilities
• Partner with clients to help them understand Seismic’s software and implementation best practices
• Consult with the client to develop solutions that leverage Seismic’s Content Management System and LiveDoc capabilities
• Review and analyze client content and collateral to determine organizational methodologies
• Understand business and content-related problems to identify and...

Somerville |

We are looking for a Director of Client Operations to lead our solutions engineering and support teams. These teams are responsible for onboarding, integrating, and supporting customers on the most advanced personalization platform on the market. As a director in this critical role, you will work closely with our Development and Customer Success teams, driving our commitment to excellence, innovation, and customer value.

The Role

  • Build and manage the relationships between Customer Success, Strategy, and Development, identifying opportunities to...
Boston |

WriterAccess, an award winning software platform connecting thousands of businesses with professional writers, editors, translators and content strategists, is seeking an Account Manager. You’ll find us on the Inc 5000 list for the last four years, enjoying a leadership position in the content marketing revolution.

 

The Job In a Nutshell

Your role as an Account Manager is to support Premium Service customers that look to WriterAccess for content creation services in our cloud-based platform. This is an amazing opportunity to work...

Boston |

CloudHealth Technologies is looking for highly motivated, goal-oriented individuals who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.


About You:

You love being on the front lines of the business partnering with top tier customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and energetic Project Lead, Health Plan. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Lead, Health Plan will play a critical role in...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and energetic Project Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Manager will play a critical role in...

Waltham |

The Application Support Engineer responsibilities consist of implementing and supporting advanced Intralinks solutions that require knowledge of and integration of proliferation of technologies. These technologies include Single-Sign-On (SSO), Web Service API calls, SharePoint connectors, SalesForce connectors, Client tool integration and other custom tools. The Application Support Engineer (ASE) will assist cross-functional Subject Matter Experts (SME) and Implementation Managers to work in tandem to complete implementations as expected and within required timeframe. Furthermore, the...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Provider Services Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Provider Services Manager will play a...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home. 

Brief Overview:

The Customer Support Specialist will...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Globe as the #3 Best Place to Work, and by the Boston Business Journal as the 10th fastest growing private company in Massachusetts and ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years to almost 250 employees. Our expansion has created the need for a Customer Integration Specialist...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Globe as the #3 Best Place to Work, and by the Boston Business Journal as the 10th fastest growing private company in Massachusetts and ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years to almost 250 employees. Our expansion has created the need for a Customer Integration Specialist...

Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Program Manager, International Business. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

...
Watertown |

Purpose

Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

The Client Delivery/Implementation Manager will...

Boston |

About Brightcove

Brightcove is the global leader in providing online video to Media and Digital Marketing organizations. Brightcove’s global consulting team designs and develops video-centric solutions for the web, iOS, Android, SmartTV (e.g., Samsung, LG) and Set Top Boxes (Apple TV and Roku) platforms for a variety of customers across the globe.

Our mission is to offer designs that enhance the video experience by utilizing the latest technologies to build purposeful products that push boundaries. Our solutions often involve multiple products and services...

Boston |

If you want to help customers fundamentally change the way their businesses operate then we should talk. Our mission is to create an exceptional experience for every person who uses our software.


As a Customer Success Manager (CSM) at Notarize, you will form and maintain relationships with a set of customers in the mortgage world.  We are growing and all of our employees have the opportunity grow their careers through a focus on role competency, personal development and leadership.


...
Boston |

M.Gemi, headquartered in Boston, MA along with offices in New York and Florence, Italy is redefining the luxury products industry by leveraging the uniqueness of Italian manufacturing combined with a technology and data driven predictive supply chain engine.  By challenging the long standing design and manufacturing process, we are delivering new products to market in record time and selling direct to the consumer through a state of the art digital platform as well as physical showrooms.  As the only brand in the...

White Plains |

Are you a customer-focused technology guru, hungry and obsessed about education? As a technical trainer, you will help ensure the success of Turbonomic’s 2,000+ customers by developing advanced technical curriculum and certification programs, designing courseware, and delivering training at customer sites and via remote seminars.

 

We're looking for a highly motivated, collaborative, self-starting and ambitious Senior Technical Trainer to be credible, instructive, and enlightening in front of customers on this journey as we deliver...

Boston |

Overview:

Toast is a rapidly growing startup that's revolutionizing the way the restaurant industry does business by offering the first android based, all-in-one restaurant management platform. With our POS at the core and the additional functionality of credit card processing, loyalty programs, gift cards, online ordering, inventory management and more, Toast makes it easier for restaurant owners and operators to optimize their business.

 

Job Overview:

Toast is looking for self-motivated individuals who want...

Boston |

The Pricing Intern is responsible for supporting the Pricing team at ProfitWell. The pricing team works with executive teams at rapidly growing software companies all over the world to help redefine their go-to-market. This role will act as an extension of the team; the main responsibilities of the pricing intern are:

  • Creating summary documents for the purposes of client education
  • Assisting the Pricing Analysts with creating surveys for the purposes of data collection
  • Preparing presentations for our high level stakeholders, by working with the Pricing...
Cambridge |

edX seeks a data-driven customer support manager to coach and manage a high-performing team of partner and learner support agents in a fast-paced and rapidly changing environment.

The ideal candidate will be results-oriented, optimistic, and will have experience launching new products. We are looking for someone with experience managing staff at organization headquarters, remote staff, and offshore 3rd party staff.  If you want to further access to education and help develop a team, this is the right role for you!

What you’ll be doing:

  • Managing...
Boston |

About Brightcove

Brightcove is the leading online video platform used by thousands of customers in 70 countries worldwide, including many of the world’s largest media companies such as Viacom, New York Times, Time Inc., etc. Every day over a quarter millennium's (250 years) worth of video is viewed by end users around the globe.  These video streams generate 1.6 billion events daily, which are collected, summarized and analyzed by Brightcove’s analytics platform.

Position Overview

The professional services solutions architect is adept...

New York |

 

PIVOTAL’S STORY (VIDEO)

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

YOU

You are unique: as an exceptional, passionate, customer facing, hands-on architect you will help customers realize the benefits of cloud native applications and architectures on Pivotal...

New York |

PIVOTAL CLOUD FOUNDRY SOLUTIONS

 

 

SENIOR PRODUCT MANAGER, FIELD DELIVERY 

PIVOTAL’S STORY (VIDEO)

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

YOU

You are...

Cambridge |

 

PIVOTAL’S STORY (VIDEO)

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

YOU

You are unique: as an exceptional, passionate, customer facing, hands-on architect you will help customers realize the benefits of cloud native applications and architectures on Pivotal...

Boston |

At Drift we are customer centric to our core. Fun fact, our logo is a group of people surrounding a customer. We believe in doing things that don’t scale and strive to provide an experience that is unparalleled in B2B SaaS each and every day.

As a Customer Advocate, you will use your passion for customer service and work closely with our Customer Success and Product teams to deliver the best support possible to our customers. You’re closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for new features in our product.

...

Boston |

AppNeta is a fast-growing, international technology startup that is poised to take advantage of the massive performance monitoring marketplace sized by Gartner as $3.5B in 2017. AppNeta has been named to the Inc. 5000 Fastest-Growing Private Companies list four years running, and has won numerous awards in the Boston market, including BBJ’s Best Places to Work and BostInno’s Coolest Companies.

Director of Customer Success

The Director of Customer Success will be responsible for all business and operational aspects of AppNeta’s customer success...

New York |

About Starry:

Starry is reinventing how people connect to the internet. Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture.


Why you'll love working here:

Starry is a fast-growing...

New York |

Starry is looking for a Project Manager who will excel in helping to redefine how users access the internet. You will act as the face of Starry Internet Services to building owners as you’re responsible for providing an outstanding customer experience while driving the deployment of the Starry internet network. You will be responsible for managing stakeholder expectations and gathering project requirements from parties both inside and outside of the company. Our ideal candidate has outstanding communication and project management skills, a passion for customer service, is a self-motivated...

New York |

About Starry's Technology:

Starry is inventing a cohesive system that brings the Internet to your home and distributes it throughout your home -- all wirelessly. We have been deploying wireless Internet systems in Boston for over a year, and we are now expanding to new cities. We are constantly developing new products and working to optimize the performance and reliability of our existing technology.


Starry designs, builds, and operates wireless and wired broadband networks for single-family units, multi-dwelling units (MDU) and enterprises....

New York |

Starry designs, builds, and operates wireless and wired networks for single-family units, multi-dwelling units (MDU) and enterprises. Starry prides itself in managing the entire customer experience for internet delivery to the end user: from the in-house designed Starry Station Dual Band 802.11ac router, to custom networking equipment which allows delivery of gigabit speeds over existing in-home cabling, to a Starry designed point to multipoint wireless system for the last-mile delivery of gigabit capable wireless from a pre-5G system to residential dwellings. Starry is seeking a detail-...

Boston |

Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We experienced 78 percent growth in 2016 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020.


While we live on different continents and work on...

Boston |

Partnering with your assigned Strategic Account Managers you will ensure your customers are seamlessly onboarded, stay continuously engaged in the service and are provided ongoing critical support. You must be a team-player and customer advocate who thrives on building strong relationships. In this role, you are a key enabler of your customer’s, the company’s, and the Platform sales team success. You will play a pivotal role in ensuring client satisfaction and continued retention.

O’Reilly Media operates a high-quality, high-touch sales environment. As an O’Reilly team member you...

Boston |

Partnering with your assigned Strategic Account Managers you will ensure your customers are seamlessly onboarded, stay continuously engaged in the service and are provided ongoing critical support. You must be a team-player and customer advocate who thrives on building strong relationships. In this role, you are a key enabler of your customer’s, the company’s, and the Platform sales team success. You will play a pivotal role in ensuring client satisfaction and continued retention.

O’Reilly Media operates a high-quality, high-touch sales environment. As an O’Reilly team member you...

Boston |

We are seeking an Ad Operations Specialist to join our Ad Operations team. The primary purpose of this position is accountability for timely and accurate campaign setup and creative trafficking of digital advertising campaigns.

What you'll do:

  • Execute timely campaign launch cycles that fall within our 2 business day turn-around, while maintaining high degree of campaign setup accuracy
  • Ensure all campaign components are running in accordance with ad specifications and campaign goals across the life of the campaign
  • Provide technical support for sales and...
Burlington |

Your Opportunity

As a member of the FSM (Field Service Management) Optimization Consulting Team, the FSM Optimization Consultant is a key player in both back office and customer-interfacing activities. The Group consists of experts who hold a deep understanding of the unique characteristics of the Mobile Workforce Scheduling challenge faced by customers. The FSM Optimization Consultant’s main role is to review and analyze the outcome of real life scheduling scenarios, in order to explain those to customers. Also, a main part of the role is...

Somerville |

Seeking: Master of multitasking, tech-savvy sorcerer, and creative consultant. You were born to serve customers and can do it all. You love talking to people (on the phone and online), and the idea of helping someone gives you a warm fuzzy feeling. 

The Grommet is a premier gift giving destination and as a result, we need to staff up temporarily for the holidays. If you love it here, you may have the opportunity to stay on after the holidays. You will be eligible for benefits after 90 days.

Key Activities:

  • Email and Telephone Customer...
New York |

Our Solution Consultant will lead the tactical implementation of on-boarding clients and oversee professional services projects.

Solution Consultant Responsibilities
• Partner with clients to help them understand Seismic’s software and implementation best practices
• Consult with the client to develop solutions that leverage Seismic’s Content Management System and LiveDoc capabilities
• Review and analyze client content and collateral to determine organizational methodologies
• Understand business and content-related problems to identify and...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. We’re a high-energy, fast-paced, and fast-growing company. You’ll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. You’ll have the support of a seasoned executive management team and world-class investors.

The Implementation Consultant  joins our Customer Onboarding Team,...

New York |

Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!

 

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomic’s largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic...

Boston |

Application Support Analyst

The Application Support Analyst is an integral part of the Technical Account Operations team, focused on ensuring the health and success of each client account after they’ve implemented Kyruus products.  This individual will work closely with the Account Management, Implementation, and Engineering teams at Kyruus as well as interfacing directly with our clients.

This is an exciting opportunity for professionals who are interested in applying their customer service, project management, and technical expertise on a daily basis...

New York |

Crimson Hexagon helps global brands better understand their consumers. With instant access to the world’s largest volume of unstructured text and images across social, online public, and enterprise-held data sources, Crimson Hexagon’s AI-powered consumer insights platform allows clients to analyze audiences, track brand perception and campaign performance, and even detect competitive and market trends. Our clients include Anheuser-Busch InBev, Adidas, General Mills, Paramount Pictures, and Twitter. We’re...

Andover |

Blink was the result of one of the most successful crowdfunding campaigns ever and builds the completely wireless, affordable, and battery-operated home security cameras that send motion-activated alerts and HD video to your smartphone for an amazingly affordable price. We are now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos!

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving...

Waltham |

Endurance International Group is the parent company behind some of the world’s top names in online marketing tools for small business, including Constant Contact, BlueHost, SiteBuilder, HostGator, Domain.com, and others. We help millions of small businesses get online, look professional and compete with the world by making the act of getting online simple. We are an entrepreneurial, fast-paced international team from all backgrounds. We are the reflection of our international customers displaying grit, passion and an enthusiasm to make a mark on the world.

As Senior Project Manager...

Waltham |

About Us…

Founded in 1997, Endurance International Group (EIG) has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

We are looking for an enthusiastic, outgoing and dedicated Billing Specialists to support our Constant Contact brand at our office in Waltham, MA. Within the role you will be serving small businesses and nonprofits...

Waltham |

About Us…

Founded in 1997, Endurance International Group (EIG) has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

We are looking for an enthusiastic, outgoing and dedicated Billing Specialists to support our Constant Contact brand at our office in Waltham, MA. Within the role you will be serving small businesses and nonprofits...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the #10 fastest growing private company in Massachusetts, and ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for a Customer Training Associate to join our Customer Success Team.

...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 50 fastest growing private companies in Massachusetts, and named to their Best Places to Work list, Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for talented Customer Support Representatives to join our Customer Success Team. If you would like to...

Boston |
 
We’re building a team of driven, focused, smart people who want to make a meaningful impact on the success of product-driven companies. To us, customer success doesn’t mean customer support or account management; it’s helping our customers reach their desired outcomes and creating an amazing experience in the process.
 
This is an opportunity to accelerate the growth on a winning team. In this role you will be an extension of a customer’s team, ensuring their success through effectively using Appcues to reach their goals. You will share best...
Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest growing private companies in Massachusetts, and named to their Best Places to Work list, Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for a talented Associate Customer Success Manager to join our Client Relations Team. If...

New York |

You will be the primary technical go-to-person for Actifio’s customers in the post-sales stage of the customer’s lifecycle.  Your core mission is to help our customers maximize the value of their Actifio investment.  You will work closely with customers to ensure that system is configured optimally and is being used within deployment guidelines at all times.  During customer service events, you will serve as the primary contact between the Customer and Actifio’s services, support and engineering teams to ensure speedy resolution of technical issues.  You will work with the account team...

Boston |

ObserveIT is the world’s first people focused cybersecurity company. We call ourselves a startup with a head start with 1700+ customers and growing at over 50%+ y-o-y. Also, ranked #2 best places to work in Boston by the Boston Business Journal.

 

ObserveIT’s insider threat monitoring and prevention solution is easy to deploy and provides customers with the ability to quickly detect risky behavior, streamline the investigation process and implement flexible prevention methods. We are proud to serve the Who's Who of the Fortune 500 as...

Norwalk |

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Level 1 Technical Support Expert to join a rapidly growing team. Datto is an innovative company at its core and is an exciting and dynamic workplace. We are 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that enable and protect the...

Cambridge |

Partner Managers (PMs) are specialized consultants working to dramatically expand the development of online educational offerings with the top universities and institutions around the world. In support of this mission, PMs advise both institutional leadership and production teams in taking advantage of edX technology and services as well as industry best practices to create impactful online courses and programs.

PMs are responsible for managing a portfolio of relationships of our partner institutions, and driving results through consultative guidance and account management efforts...

Boston |
 

We are looking for an energetic engineer to join our Solutions Engineering team at Salsify,

Our Solutions Engineering is a highly skilled and experienced team that provides custom services to complement Salsify’s out-of-the-box capabilities. Our robust approach is tailored to our most strategic customers’ business goals and allows them streamline the process of delivering the best product experience, everywhere their shoppers are.


This is a fast-paced role where you will utilize your...

Boston |

Lookout is a cybersecurity company that makes it possible for individuals and enterprises to be both mobile and secure. With 100 million mobile sensors fueling a dataset of virtually all the mobile code in the world, the Lookout Security Cloud can identify connections that would otherwise go unseen -- predicting and stopping mobile attacks before they do harm. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, Sydney, Tokyo, Toronto and Washington, D.C.

Lookout is seeking to add a talented, results-driven, and highly motivated Customer Success Manager...

Norwalk |

At Datto, our mission is to be a hero to the companies we serve, 24/7/365. Datto solutions safeguard businesses from IT disasters, human error, and malicious activity. With Datto defending business data, we promise our partners business continuity with uninterrupted access to data on-site, in transit, and in the cloud. Whether it's helping them over the phone or sending our Disaster Response Team to the rescue, we are committed to keeping data safe, recoverable, and accessible. It's this commitment that has made us the world’s leading provider of MSP delivered IT solutions. Datto is...

Norwalk |

At Datto, our mission is to be a hero to the companies we serve, 24/7/365. Datto solutions safeguard businesses from IT disasters, human error, and malicious activity. With Datto defending business data, we promise our partners business continuity with uninterrupted access to data on-site, in transit, and in the cloud. Whether it's helping them over the phone or sending our Disaster Response Team to the rescue, we are committed to keeping data safe, recoverable, and accessible. It's this commitment that has made us the world’s leading provider of MSP delivered IT solutions. Datto is...

Boston |

At Datto, our mission is to be a hero to the companies we serve, 24/7/365. Datto solutions safeguard businesses from IT disasters, human error, and malicious activity. With Datto defending business data, we promise our partners business continuity with uninterrupted access to data on-site, in transit, and in the cloud. Whether it's helping them over the phone or sending our Disaster Response Team to the rescue, we are committed to keeping data safe, recoverable, and accessible. It's this commitment that has made us the world’s leading provider of MSP delivered IT solutions. Datto is...

Cambridge |

Senior Admissions Manager – Undergraduate

Boston

 

The Opportunity

Hult International Business School is looking for an individual with extraordinary attention to detail and the ability to maintain composure in a fast-paced, highly pressurized environment. Adaptability and communication skills are a must. In this role, the candidate will work out of the San Francisco campus but will form part of Hult’s central Admissions team.

Responsibilities

  • Review applications for all...
Cambridge |

Admissions Officer

The Opportunity

Hult International Business School is looking for an individual with extraordinary attention to detail and the ability to maintain composure in a fast-paced, highly pressurized environment. Adaptability and communication skills are a must. In this role, the candidate will work out of the San Francisco campus but will form part of Hult’s central Admissions team.

Responsibilities

  • Review applications for all campuses
  • Upload acceptance letters
  • Ensure...
Westwood |

PURPOSE:

The Predictive Index (PI) is an award-winning workforce assessment platform. 60 years of proven science, assessment software, and our curriculum of management workshops make PI the perfect option for any company looking to assess, predict, and better manage their people anywhere in the world. Over 6,000 clients use PI to define behavioral and cognitive job requirements, hire the best-fitting candidates, and keep them engaged. AT&T, DocuSign, the LA Clippers, Hugo Boss, and Subway are just a few of our notable clients. Learn more at...

Westwood |

PURPOSE:

The Predictive Index (PI) is an award-winning workforce assessment platform. 60 years of proven science, assessment software, and our curriculum of management workshops make PI the perfect option for any company looking to assess, predict, and better manage their people anywhere in the world. Over 6,000 clients use PI to define behavioral and cognitive job requirements, hire the best-fitting candidates, and keep them engaged. AT&T, DocuSign, the LA Clippers, Hugo Boss, and Subway are just a few of our notable clients. Learn more at...

Boston |

SimpliSafe is a young, entrepreneurial company, seeking outstanding individuals to join our growing team. We design, manufacture, and retail a line of state-of-the-art wireless home security systems. While the security industry sells people outdated, overpriced security systems that come with sneaky 3-year contracts, SimpliSafe offers a refreshing no-contract, affordable, and ridiculously easy to install home security solution.

Visit http://SimpliSafe.com to learn more.

We are looking for someone who is ready to roll-up their sleeves...

Boston |

SnapApp is helping marketers unleash their potential by creating interactive content to better qualify and convert their prospects. At SnapApp we believe that a great user experience is everything and marketers need better, faster and easier ways to create amazing experiences.  As a leader in the rapidly evolving MarTech landscape, SnapApp offers a SaaS platform for marketers to do this without the need for customer development or agency resources across web, social, mobile, and email channels. We are a company of hardworking, fun-loving individuals looking to win big. We are seeking a...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Manager, Clinical Programs. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Manager, Clinical Programs will play...

Medford |

Mautic is seeking a Customer Success Manager who is a proven leader that will help drive product adoption for our customers, share marketing best practices and train customers in implementing marketing strategies across their Mautic platform.

This individual will manage the customer experience across a specified customer base as well as meeting agreed upon engagement, expansion and retention targets. This individual will educate our customers on our innovative product and service offerings, set expectations for deliverables, retain customer testimonials, references, and case...

Boston |

Position Goals & Objectives

  • Deliver exceptional building level cleaning services within Operational Standards guidelines
  • Assure positive Member experience through quality cleaning practices
  • Perform all tasks on schedule with maximum efficiency
  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
  • Maintain a 90­-point or above monthly rating based on Operational Standards rating system
  • Work with the Community Management team to...
Boston |

About the Role:

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives:

  • Illustrate WeWork’s core values and strive to achieve our mission
  • Support the Community Management team to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
    • Ensure that your building is fully operational and processes are running...
Boston |

About the Role

  • Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations.
  • Each Community Lead has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines.
  • Alongside other Community Leads and Community Associates,        you will support the Community Manager of the location to enable our members to create their life’s work.
  • In this role, your primary focus will be Hospitality, while minoring in Sales and Operations.          ...
Framingham |

Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated developer with strong technical skills. You should be passionate about improving public safety, innovative technology, and creating great software.

Rave is backed by a premier, enterprise software focused, growth equity investor with $2 Billion assets under management. We continue to experience tremendous...

Boston |

Opportunity

We are looking for an experienced Integration Engineer to help our enterprise clients leverage the power of our customer engagement platform as they look to build deeper relationships with their consumers. Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology. This is an opportunity to work with top tier brands!

Responsibilities

  • Interface directly with enterprise clients to integrate their mobile applications and web applications with our APIs/SDKs and custom...
Watertown |

Job Description

Position Summary: 

The Email Operations Associate supports the project management, execution, and operational processes of the Email channel within the Customer Engagement team. They deploy customer email campaigns to physicians and other athenahealth users to help them learn about issues, updates, and to improve their performance on our athenaNet platform.

The Email Operations Associate will leverage Salesforce Marketing Cloud and salesforce to target and deploy emails. Strong organizational skills, technical skills, a passion...

Watertown |

Job Description

We are looking for a Senior Customer Success Operations Associate to join our Client Analytics & Interventions team within our Customer Success division. Your job will be to provide athena’s Customer Success Managers (CSMs) with the tools necessary to coach and guide our customers to achieve their business goals. But enough about us, let’s talk about you.

You enjoy working with customers, have a comfort level with technology, and excel at project management.  You have a passion for getting to the bottom of complex business problems and developing...

Watertown |

Job Description

Position Summary:

athenahealth’s Advisory Services organization partners with clients to drive performance improvements and unlock the value of athenahealth’s products through consulting engagements. athenahealth is seeking an experienced consulting executive to join our Customer Success Leadership Team as the Vice President of Advisory Services. This leader will help define a vision to develop and grow the Advisory Services organization as we seek to expand services and value to athenahealth and our clients. The Vice President will have...

Watertown |

Job Description

Position Summary:

The Executive Director of Client Coaching and Training Services is responsible for the on-going enablement and productivity of athenahealth’s clients through driving the execution of consistent, effective, high-quality training experiences. They are responsible for all live coaching and training service lines spanning pre go-live, go-live and post go-live phases.  They will define and drive programs based on internal and external best practices that are scalable across the customer base.  The scope of these...

Watertown |

Job Description

Position Summary: 

The Community and Knowledge Associate supports management of the Success Community, our 250,000+ user customer support website, and its rapid and ongoing growth. They will support the Community Manager oversee moderation and daily activity of the site, identifying any escalations, and collaborating with other internal teams on response and resolution. They will help support the online component of formal User Groups. They will help administer the Community to be leveraged as a key communications channel for featured...

Watertown |

Job Description

Summary
 
athenahealth has now made the move into the hospital and health system market bringing its cloud-based service across the entire continuum of care.  The Acute Care/Hospital Division manage the newest and most dynamic clients at athenahealth. athena currently has approximately +100 hospital and health system clients with an aggressive plan for growth.

The Account Manager is responsible for building effective relationships with athenahealth clients that result in high-levels of client satisfaction, retention and...

Boston |

Reporting directly to the US Accounting Manager, the AP Specialist will be a key member of our US Accounting team and will be responsible for the end to end accounts payable function including processing purchase orders, vendor invoices, payments and vendor relations. This position will also be involved with employee travel and expense processing including reviewing for compliance with the Company’s travel policy, matching receipts with expense items and preparing check/ACH payments

 

MAIN RESPONSIBILITIES

  • Responsible for all US...
Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Global Solution Delivery Director position in BCG’s new software product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for the full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Boston |

Position Summary

The Global Business Development & Program Director assists the Product Business Unit Leader and the Global Business Unit Senior Director in the leadership and management of the overall Product business.  The Global Business Development & Program Director is crucial in driving the development of the Product business including implementing strategy, strategic alliances, knowledge, IP development, marketing initiatives, etc.  Additionally, the Global Business Development & Program Director will participate in and/or lead...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Client Development Director position in BCG’s new product business. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s product capabilities are housed...

Boston |

Position Summary

We are seeking exceptional candidates with an entrepreneurial drive and passion to join BCG’s expanding Product Business Unit for the Senior Delivery Analyst position. As the Senior Delivery Analyst, you will be supporting one of our flagship products, Marketing Catalyst. Marketing Catalyst is a cloud-based solution that provides data ingestion, cleaning, analysis/optimization and visualization to support data-driven investment decisions. It is designed to systematically deliver marketing return on...

Boston |

Position Summary

We are seeking exceptional candidates with experience and passion to fill a Junior Solution Analyst position in BCG’s new product business unit. This global business unit is an integral part of BCG’s strategy to develop new digital client service offerings in order to deliver superior value and sustained impact. The unit has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are...

Boston |

Company

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. We’re driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, we’re able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business. 

Are you someone who wants...

Boston |

Our clients are senior business executives who value BCG's strategic, fact-based, and impact-oriented
approach supported by highly experienced senior expert teams and rich benchmarking databases and analytical capability. BCG has a number of flagship tools that support our core capabilities. These tools are critical to the success of our project teams to deliver superior quality insight and implementation of major change efforts. Since its inception, the Analytics Solutions team has been an invaluable partner of the Practice Areas in this endeavor. Together, we have custom...

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