Toast: Workplace Experience Manager
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Bready to make a change?

Toast is in search of an enthusiastic, driven, and proven hospitality expert to lead our Workplace Experience Team in Chicago. The Workplace Experience Team serves as the heart of the Chicago office, interfacing across the organization and integrating with all other Workplace Experience teams to ensure timely and seamless delivery of amazing outcomes. Not your average front of house, the Workplace Experience Team is all about curating an engaged workplace, responding to a wide variety of on-site requests, and creatively exceeding expectations. The key to this dynamic environment, the Workplace Experience Manager will oversee a team that anticipates and tackles challenges before they arise to make it easier for individuals to do the work they were hired to do while bringing delight to the workplace so that it is the desired destination to innovate.

About this roll*:

  • Active engagement with all who enter and depart the workplace with a special emphasis on visitor care
  • Implementing and monitoring standards of service to meet and exceed expectations and tirelessly seeking opportunities to improve efficiencies and outcomes
  • Having a passion for crafting the future of work and creating workplace conditions that enable employees to adopt new and evolving ways of working
  • Consistently collecting data, maintaining effective systems through which to assess and refine service delivery, reporting on outcomes, and delivering on improvements
  • Building communities from the inside out and proactively engaging with the broader organization to make the workplace THE place for employees to connect and grow
  • Keeping a finger on the pulse of the local culture and establishing relationships with local hot-spots and vendors to provide information, ticketing, and reservations for office visitors and employees
  • Lead a team of Workplace Experience champions and provide guidance on their professional development and training goals.
  • Manage all service requests made through our internal ticketing system, via email or walk-ups, and ensure requests are responded to at the highest customer service levels
  • Manage the office budget and oversees purchase requests and expense management

Do you have the right ingredients?

  • 3 or more years of relevant experience, preferably working in a tech company environment
  • At least 3 years of people management experience
  • Customer service orientation with strong listening and follow through skills
  • Ability to work effectively with all levels of Partners and employees across multiple departments
  • Ability to coordinate multiple projects concurrently and assess priorities
  • Strive for excellence; attention to detail in times of change and deliver goals even under uncertainties and difficulties
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"