Toast: Director, User Research
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Toast Overview:

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Role Overview:

As the Director of User Research, youll be passionate about understanding all things about our users, whether theyre restaurateurs, bartenders, enterprise businesses, or guests. You crave all the data - quant and qual - to identify our biggest opportunities across the customer journey resulting in visibly impactful improvements in digital, hardware, and services. Youve previously built an effective research capability - operationalizing how a user research team efficiently functions across an organization. Youre right for this role if you can demonstrate your experience in lean UX and value delivery; if you love influencing others; if youre humble and understand that theres always more to learn; and if you cant wait to coach our talented R&D team.

As a Director, User Research, you will:

  • Lead, mentor, and grow talented user researchers, helping broaden their skills and support their career growth, conducting performance reviews, reviewing work product, and recruiting top talent
  • Be a strategic partner to head of product design and product management to collaboratively define the vision for Toasts customers
  • Lead generative and evaluative research for company-wide initiatives across multiple departments to achieve unified solutions across the customers journey
  • Champion and drive high-quality user experiences across Toasts ecosystem
  • Proactively identify and contribute ideas as a catalyst for driving positive change

Do you have the right ingredients?

  • 12+ years experience delivering high quality research results with 5+ years experience in building and coaching teams for high impact results
  • BA/BS degree with an emphasis in HCI, Human Factors, Psychology, etc.
  • Real passion for making high-quality, user-centered web and mobile products
  • Exceptional interpersonal, presentation, and communication skills
  • Expert knowledge of user research best practices and tools
  • Innovative thinking, empathy, and a desire to continuously learn and evolve
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"