Wayfair: Account Manager
4 Copley Place - Floor 7
Boston, MA 02116


Strategic Account Manager

We are looking for a talented, driven, and entrepreneurial Strategic Account Manager will be overseeing Wayfairs one- and two-day delivery strategy for suppliers on Wayfair.com. In this role, you will work with external partners and internal cross-functional teams to advance your categorys business agenda. You will own the relationship with a large group of suppliers that have a material impact on the business.

In this role, you will develop a close understanding of suppliers businesses and supply chain, determine what services we can sell them to expand our partnerships, negotiate business terms, develop and manage ongoing supplier relationships, drive results, and own the business/financial analytics for your suppliers.

The ideal candidate is a motivated and analytical team player who understands how to effectively drive results in a fast-paced and rapidly growing company. Due to the high visibility with senior leadership throughout the organization, they must also possess strong senior presence. The candidate must have an interest in innovating to solve business problems creatively and a willingness to hit the ground running. This is a great opportunity for candidates interested in pursuing a General Management career track at Wayfair.

The successful candidate will:

  • Meet and drive strategic growth goals while developing an expertise in CastleGates service offerings
  • Grow existing relationships through continuous analysis of performance and identifying new opportunities for expansion
  • Analyze data to identify potential customers and meet financial goals of the business
  • Establish, develop, and maintain new business by engaging and enrolling prospects into the CastleGate program via phone and in-person meetings
  • Promote, sell, secure and maintain new and existing customers using a consultative approach
  • Develop clear and effective business proposals for current and prospective customers through understanding their needs and business objectives
  • Provide outstanding service to fulfillment customers and act as the point of contact for all operational issues
  • Work collaboratively with internal teams to improve processes and troubleshoot issues
  • Attend tradeshows to visit key customers and source new business

The successful candidate is:

  • Self-motivated and goal-oriented with a high comfort in consultative account management
  • Thrives in a fast-paced environment and is able to adapt to change quickly
  • Successful in negotiation and project management
  • Able to balance analytical thinking with effective, persuasive communication
  • Able to work with and lead cross-functional teams
  • Enthusiastically solves problems in a creative and effective manner
  • Able to take ownership and drive results
  • Comfortable with ambiguity and taking initiative to solve problems outside the scope of your core responsibilities


  • Bachelor Degree, MBA or equivalent experience
  • 5+ years professional experience required
  • Senior presence with articulate and persuasive communication skills
  • Strong analytical skills and high comfort level with Excel, SQL a plus
  • Comfortable in technology-driven business environment
  • Supply Chain/Logistics experience a plus

About the CastleGate team:

CastleGate was created to dramatically improve consumers shopping experience, and develop a unique competitive advantage for Wayfair. We do this by offering one and two-day delivery times, lower prices, and higher delivery quality of home products than has historically been possible. In order to accomplish this goal, CastleGate partners with hundreds of suppliers, and provides access to our rapidly expanding portfolio of logistics services. CastleGate is one of Wayfairs newer business units, is growing rapidly, and operates entrepreneurially. We are looking for highly motivated individuals to help expand this business.

Visit the link to hear from one of our Wayfair founders, Niraj Shah, and our team to get a more in-depth understanding of CastleGate: https://www.youtube.com/embed/4ChIwUySYhs