Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

Reporting to the Senior Director, Human Resources and Global Talent Development, the HR Business Partner (Customer Success and Support) is an HR SME and partner to a critical function that is at the forefront of delivering our promise of providing an incredible customer experience. This role is also a steward of our Employee Vision - that every employee has a sense of belonging, a voice that is heard, and a clear path to success.

As part of the larger HR Organization, the HR Business Partnering Team is closely aligned with the various business functions and their respective leaders. Our HR Business Partners provide leading HR and business expertise along all of the key moments within the employee life cycle that ultimately impact our 1600 employees, including Talent Management and Development, Performance Management, Employee Relations, and more.

A typical day will include:

• Partnering with our business leaders and teams in the Customer Success, Support and Enablement departments to align HR strategies and programs with company and functional goals

• Engaging in and/or driving key workforce planning activities including succession planning, talent development, and talent acquisition (in partnership with TA)

• Providing expert guidance on employee relations issues, conflict, and performance management

• Supporting the implementation and success of key HR Programs

• Ensuring adherence to US labor laws and company policies while also leveraging HR best practices

• Helping the business succeed in their growth and change initiatives, while assessing risks and understanding and preparing for implications for our people

• Working closely with other HR Teams and COEs to deliver critical HR processes/initiatives

• Proactively going beneath the surface to identify root causes and suggest/apply appropriate solutions

• Using data-driven insights to support business decisions

The role requires:

• 4-6 years of HR experience (as an HRBP, HR Manager, etc) with 2-3 years of progressive HR Business partnering experience

• Ability to leverage HR and Business acumen to effectively oscillate between tactical blocking/tackling and providing strategic guidance to leadership

• Being a strong business and people advocate while key decisions are being discussed, debated, and built

• Ability to both Be Human with our people and demonstrate sound business acumen

• Proven ability to influence without authority and building trusting relationships quickly

• Excellent communication, interpersonal skills, ethics, and cultural awareness.

• Resourceful, problem-solving aptitude, and thorough knowledge HR best practices

• Ability to evaluate and research training content and establish achievable learning outcomes.

• Ability to handle multiple projects and meet tight deadlines

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What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyones contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.