Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
This role involves working with our engineering teams to triage and remediate issues in our software products and developing enhancements to those products.
What Success Looks Like
In 3 months
- Gain a working understanding of the software products you will be supporting
- Acquire facility with all troubleshooting techniques related to these products
- Establish an understanding of the Arcadia organization and build relationships with stakeholders in other areas of the business
- Participate in Scrum rituals with your team to identify potential for process improvements
In 6 months
- Work with your technical lead to formalize documentation of common issues and steps for resolution
- Improve observability (logging and metrics) of the software products you will be supporting
- Work closely with the production support team to educate them on triage techniques with the goal of improving their self-service abilities
- Participate in code reviews for other team members
- Provide coverage when other team members are unavailable
In 12 months
- Have acquired expertise in two or more software products that your team supports
- Mentor new team members in how to triage and remediate issues
- Be able to identify high priority items
- Be knowledgeable about workarounds
What You'll Be Doing
- Attending daily and weekly team meetings to report on status of ongoing work
- Investigating issues that are brought to the team through observability tools
- Communicating with members of other teams to understand and replicate issues
- Maintaining and improving documentation on how to identify and solve problems
- Working with our customers data in a responsible and secure manner
- Implementing fixes to issues with code and configuration
- Creating test cases and implementing test suites
What You'll Bring
- Bachelor's Degree or equivalent experience
- Understanding of software systems
- Understanding of cloud computing
- Communication skills, verbal and written
- Ability to deliver work of high quality that has been tested thoroughly
- Skills: SQL, Rails, JavaScript, Angular, AWS, and New Relic
Would Love For You To Have
- Familiarity with EHR or Claims Data
- Curiosity
- Tenacity
- Driven to solve problems
- Skills: React and Java
What You'll Get
- Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
- A flexible, remote friendly company with personality and heart
- Employee driven programs and initiatives for personal and professional development
- Be a member of the Arcadian and Barkadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
