What Youll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
