Position Overview:
As the Technical Lead, you will be a dedicated resource to matrix to one of our top strategic and largest customers and will be an extension of their Technical Operations Support Team.
The Product:
With HealthRules Payer (HRP), our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.
Your Impact:
- Ability to lead efforts in the troubleshooting of HRP production issues and can engage HealthEdge resources at all levels as required, including escalation.
- Assist the team in working the top issues on any given day. Examples could include Slow Payment Cycles, Capitation issues, latency in the application, environment/configuration issues.
- Identify opportunities to automate manual production support work along with regular health checks of the production environment.
- Collect information and data based on working daily with and share with the appropriate product and development teams at HealthEdge for future roadmaps.
- Utilize and enhance App Dynamics and other tools to allow us to better monitor, alert, and support the environment.
- Assist the customer tech team in assessing the production infrastructure and determine sizing changes in support of future growth and beyond.
- Serve as the technical liaison between the customer and the larger HealthEdge technical and leadership team. Coordinate additional resources from HealthEdge as required when working on critical issues
- Stay current on HealthEdge product and custom roadmap and is knowledgeable of the customer technical critical issues that need remediation over time
What You Bring:
- Bachelor’s degree in computer science or a closely related field plus 8+ years of employment experience in software development.
- Experience in applying technical, diagnostic, and troubleshooting skills. Ability to run point on multiple issues, working autonomously using complex problem-solving skills and escalating when appropriate
- Experience working in the HealthCare domain
- Self-motivation, individual leadership, team collaboration, and a strong curiosity and desire to stay up on the constantly evolving technology world
- Effective relationship management skills and ability to handle challenging interpersonal situations
- Ability to maintain the highest standards of confidentiality, integrity, and personal accountability when working with sensitive and restricted data, including protected health information (PHI)
- Consultative and collaborative style within cross-functional teams
- Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US
Type of Employment: Full-time, permanent
Travel Responsibility: This position will require periodic travel to Hartford, CT and/or Blue Bell, PA to be onsite during key peak periods with one of our largest customers
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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