Aqua Security is looking to hire a Technical Customer Success Manager to support enterprise accounts in the EMEA region. As the primary point of contact, you will provide account management, technical advisory, and drive customer loyalty. A confident customer first attitude is required to work through challenges, field technical questions, and influence stake holders. The Technical CSM will execute strategic account plans, deliver QBRs and DIL (Day-in-the-life), and be the advocate for the customer internally while focusing on a positive customer experience. The goal is to ensure that you understand the customers technical and business requirements and can anticipate and avoid issues; identify and mitigate risk; and cultivate deep customer relationships with some of the worlds most iconic organizations.
This person will become a subject matter expert and do the following:
- To be able to build and maintain a personal relationship with key stakeholders
- Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
- Operate as a customer success professional while leveraging technical knowledge
- Orchestra the customer journey from onboarding to adoption.
- Support ongoing enablement for customers, including demoing new features, providing onboarding assistance and driving best practices.
- Identify possible upsell opportunities
- Assist with upgrade planning and ensuring proper stakeholders are aligned to assist as needed
- Assist in escalations and prevent account risks
- Mentor other CSMs with technical knowledge
This position will be based in Germany.
About the Team:
Do you thrive on building extraordinary relationships with customers? At Aqua, our customers are our #1 focus. We strive to deliver best in class service, while helping them secure their cloud native applications. Your passion for customer satisfaction, dedication to exceeding expectations and knowledge of our product will set the stage for success. Our customer office is the driving force behind creating exceptional experiences that leave a lasting impact!
