NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).
Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.
Responsibilities
Role Overview
The NWN Carousel Senior Project Manager (SPM) is responsible for managing all IT based business solutions projects sold to small and medium accounts in the Enterprise, Commercial, State and Local, and K-12 verticals.
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
- Manage a project portfolio, maintaining 80% utilization.
- Responsible for driving project and portfolio success: Maintaining high customer satisfaction while keeping projects on schedule and within budget.
- Manage and coordinate all activities of project personnel and shared corporate resources to ensure projects progress on schedule and within budget.
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Follow the NWN Carousel Project Management delivery methodology including but not limited to:
- Facilitate project kickoff meetings.
- Develop and maintain detailed project plans.
- Monitor, measure, and report on project progress to management and clients.
- Coordinate development and approval of the business and technical requirements documentation, client deliverables, and project artifacts.
- Forecast appropriately, manage risk, and escalate project challenges accordingly.
- Conduct formal closure on all engagements.
Additional job responsibilities include, but are not limited to:
- Understand and articulate all NWN Carousel service offerings and capabilities.
- Represent NWN Carousel with contractors, suppliers, customers, departments, and other parties as required.
- Other responsibilities as assigned.
Qualifications
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
- Bachelor's Degree or equivalent work experience.
- Knowledge of project management best practices (PMBOK traditionally).
- PMP Certification preferred.
- Business Analyst type experience candidate with the ability to collect and develop business and technical requirements.
- 7+ years of experience with IT project management experience.
- 7+ years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, communication plans, resource needs, statement of work, cost estimates, and schedule.
- 7+ years of experience working with cross-functional teams and staff of all levels.
- Experience reorganizing large or complex projects into master and sub projects, while optimizing resource utilization.
- Ability to mentor and train other PMO members on the PMO processes.
- Demonstrated ability to manage multiple competing priorities.
- Excellent problem solving and negotiation skills.
- Exceptional client facing communications and presentation skills.
Occasional travel required.
After hours support of scheduled after-hours client implementation activities.
At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.
