Title: Service Support Specialist 
Location: Auburn, MA 
Employee Type: Full-Time 
Pay Rate: $24/hr + Full Benefit Package! 

As a Flexcar Service Support Specialist, you'll act as the primary liaison between our members and our internal/external repair partners.  You'll provide world class member service while managing the entire repair process, including: assessing vehicle issues, coordinating with technicians and shops and deliver timely and high-quality resolutions for our Flexcar members. Your role also involves managing service appointments, receiving members into the building, resolving member concerns, and ensuring we keep our members informed throughout the process. 

What You’ll Do:  

• Greet members in a member-centric way as they enter the building for their appointments, or as walk-ins.  

• Consult with members both over the phone and in person to gather information on their vehicle service concern. 

• Quickly figure out the best route to resolution for our members and coordinate each step along the way. 

• Consistently follow up and keep members informed of their vehicle’s status. 

• Keep and maintain accurate records for each service vehicle. 

• Take complex mechanical issues and present them in clear, concise explanations. 

• Form partnerships with third-party repair facilities to help expand our repair footprint. 

• Work with our Member Concierge team to help members swap into a different vehicle as needed. 

• Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members. 

What You’ll Love About this Role:    

• Being a core member of the Service Team – Our members depend on you to get them up and running! 

• No sales! Our #1 Priority is our members experience and fast issue resolution, sales and add-ons are not part of the experience. 

• Being part of an automotive company that recognizes talent – where you can make a difference.    

• We are growing quickly – which means your career can grow quickly with us too!    

What Drives Success for this Role:    

• Previous automotive service experience, and an understanding of vehicle service flow, is preferred, not required 

• Being an effective multitasker with strong time management skills    

• Tech savviness – you'll be using a company provided smartphone throughout your day to manage tasks    

• Ability to work in a customer-centric environment  

• Excellent verbal and written communication skills  

• Operating as a team player in a fast-paced environment    

• Flexibility to workdays, evenings, weekends and/or holidays   

• Willingness to work outdoors (weather and other conditions vary)    

• Ability to carry tools and marketing materials (up to 50 lbs.)   

• Valid driver’s license and an acceptable driving record (per company standards)   

• At least 18 years old   

What Tops Off the Tank:     

• Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose 

• Save for Your Future! 401(k) with company match from day one of hire  

• Expand The Family! Paid family leave available for all full-time employees  

• Focus on Wellness! Company sponsored ClassPass wellness partnership available  

• Drive a Flexcar! Discounted employee rate on Flexcar products 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.