- Lead the on-site technical support team by providing guidance and mentorship to junior and mid-level team members and help with implementing best practices in technical support.
- Manage and coordinate IT related projects such as new software/application deployment, hardware and equipment upgrades, and new tool development while coordinating with internal collaborators, cross-functional teams and planning appropriate communications.
- Maintain accurate inventory records and oversee equipment procurement processes, ensuring alignment with organizational needs and budgetary constraints.
- Communicate effectively with stakeholders at all levels of the organization, providing updates, recommendations, and insights to support strategic decision-making.
- Configure, manage and support a wide range of SaaS applications.
- Continuous improvement of tools and processes
- Manage IT vendors and procurement processes.
- Travel to other sites may be required.
- Additional responsibilities and tasks may be assigned as needed on a project or interim basis.
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience in related field.
- Minimum of 6 years of experience in an IT Support Role
- Demonstrated experience with technical fundamentals (such as Networking, OS level troubleshooting) and platforms such as Okta, Office365, JAMF Pro, Intune, Zoom, Automox or equivalent tools.
- Project management experience, including the ability to lead and collaborate with cross-functional teams to achieve project objectives.
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
- Best in class employee onboarding and training
- Take What You Need paid time off policy
- Incentive stock options
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 paid holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- An Employee Assistance Program to help deal with lifes difficulties and stressors
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens
- Professional development resources
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.