- Deliver high-quality software solutions that meet and exceed our clients' expectations, on time and on budget.
- Manage all aspects of the project delivery for engagements including scheduling, task management, expectation setting, customer management, time management, and resource management.
- Managing priorities and expectations across a variety of internal and external stakeholders.
- Establish and maintain project plan from project kick-off through production roll-out.
- Collaborating with clients to resolve project issues and manage project risks.
- Tracking and reporting on project status, time used and achievement of project deliverables.
- Keeps professional services and executive leadership informed of status of implementations through scheduled project review calls or ad hoc as requested
- Provide support during agreement process and SOW review to review effort and budget estimates.
- Building and maintaining client and partner relationships.
- To identify opportunities to sell additional services and support offerings during and after the customer implementation.
- Other duties as assigned and required
Qualifications
- 1+ years experience in the software industry
- 1+ years experience with software implementation of a product with end user impact, including 1 year of experience coordinating or managing teams in a project-related setting
- Bachelors degree
- PMP or PgMP Certified is preferred but not required
- Advanced skills using Microsoft Project and Microsoft Excel to manage projects and financials
- Advanced experience with CRM systems, preferably SalesForce.com preferred
- Experience with usage of a PSA platform such as OpenAir or FinancialForce preferred
- Excellent leadership, interpersonal, communication and presentation skills demonstrating an ability to manage staff (some positions without direct authority) in an operational environment and deliver to agreed timescales.
- Independent problem-solving, self-motivated and positive customer service attitude.
- Proven ability to get into the details of programs and projects in order to drive tasks to completion.
- Ability to obtain results in a large corporate, matrixed environment.
- Strong customer management and conflict resolution skills.
- Ability to manage and influence at a corporate executive level.
- Demonstrated ability to complete multiple tasks and projects concurrently and deliver results under pressure.