The Role

As a Product Owner at Lakeside, you will play a pivotal role in shaping the vision and execution of our product roadmap. You will act as the bridge between our customers' needs and our product development efforts, ensuring that every feature delivers maximum value. Your strategic mindset and ability to prioritize will be crucial in driving projects forward efficiently.

You will be a key part in ensuring that features are delivered on time and meet the needs of our customers. You will collaborate with others in the product team and with teams across the company, including engineering, marketing, sales, customer success, and support. Your natural curiosity will drive you to learn about our customers' complex technical problems, and you will use your abilities to ask the right questions, challenge assumptions, and collaborate to find optimal solutions.

What You'll Do

The core functions of this role include:

• Developing a deep understanding of the Digital Employee Experience (DEX) space and the challenges our customers face.
• Partnering with product managers to understand the value and associated outcomes of new features.
• Working with product designers to whiteboard, develop, and refine clear & intuitive user experiences.
• Writing user stories for epics and maintain a prioritized backlog.
• Discussing proposals with engineers to identify the most efficient way to implement a feature, considering various trade-offs including development effort and infrastructure costs.
• Working closely with engineers during implementation and help to ensure the changes function correctly and meet the specifications.
• Collaborating with other Product Owners to manage and complete cross-team dependencies.
• Ensuring features stay on track and are delivered within expected time frames.
• Working closely with User Assistance team members to create documentation that leads to successful adoption and use of features.
• Helping shape and contribute to the product management process to help constantly improve it.

What You'll Bring to Lakeside

The key requirements for this role include:

• 3+ years of experience building and delivering successful products.
• 3+ years Software Engineering experience.
• 3- 5 years of experience in the end-user-compute (EUC), IT Support, DEM or DEX space.
• Track record of generating outstanding results at a fast-moving team and company.
• An interest in software development processes and practices, including developer tools.
• Excellent communication skills and an ability to build and maintain relationships with a wide range of people.
• Proven attention to detail.
• Ability to prioritize and juggle multiple tasks effectively.
• Quick to learn new skills and keen to solve problems.

Additional Details

• Location: Hybrid role; in-office requirement is based on your proximity to the Boston office
• Timezone: Strong preference to remote candidates that can work East Coast hours.
• Travel (if applicable): 10%

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