Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

The Payment Solutions Sales Representative is critical in driving new business opportunities and revenue growth by offering customers credit card payment processing services. This position requires a strategic approach to cross-selling, customer relationship management, and collaboration across internal teams.

*Please note the internal title is Customer Sales Representative - Credit Cards and Payment Solutions.

Location: This position is open to remote candidates eligible to work in the United States. A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office.

Travel Expectations: If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office.

Core Responsibilities:

Strategic Cross-Selling:

• Devise and execute strategic plans to identify and capitalize on cross-selling opportunities for credit card payment processing services.

Exceeding Sales Targets:

• Achieve and surpass assigned monthly sales quotas by independently managing outbound sales activities and opportunity building.

Exceptional Customer Relationships:

• Cultivate and maintain robust relationships with existing customers.

• Educate businesses on the payment processing industry, highlighting the value and benefits of our solutions.

Collaboration:

• Work closely with other Tripleseat teams, including marketing and customer success, to provide valuable insights and support for enhancing customer engagement and retention strategies.

Record-Keeping:

• Maintain up-to-date records of customer interactions in our CRM system.

• Leverage data-driven insights to refine and optimize future sales and marketing strategies.

• Other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• Communication and Interpersonal Skills:

  • Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly.

• Technical Proficiency:

  • Familiarity with CRM software and sales tools such as Salesforce, Hubspot, or similar platforms.

• Problem-Solving:

  • Strong problem-solving abilities and ability to think quickly while empathizing with customer needs.

• Work Ethic and Attitude:

  • Multi-task orientation, a self-starter attitude, and adaptability to a fast-paced environment.

  • Strong work ethic and positive attitude.

• Team Collaboration:

  • Effective team player who can work well with Sales, Customer Support, Marketing, and Product Management teams.

• Values Alignment: 

  • A customer-focused attitude and the ability to build rapport across teams.

Preferred Experience:

• 2-3 years of proven success in outbound credit card/payment solution sales, with a track record of consistently meeting or exceeding ambitious sales targets.

• Hospitality experience is a plus.

• Exhibit a deep understanding of and passion for the intricacies of the payment processing industry.

• While a Bachelor’s degree is preferred, experience and results are highly valued.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.