Job Summary
The Deal Desk Analyst will work with multiple internal teams to assist our North America GTM Sales organization. This role regularly partners with the Field Sales team to drive deal structuring and all aspects of the deal cycle. By enhancing new business processes, you ensure the best experience possible for our customers during the deal process. This role also works with many other internal partners ensuring value is captured for the customer and that commercial priorities align with our business growth. The Deal Desk Analyst will identify process gaps, help with solutioning the improvements, and facilitate training as needed.
Duties and Responsibilities
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Responsible for the upfront deal cycle, including partnership with internal teams within the deal cycle, to improve the overall deal.
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Approval of quotes and pricing to facilitate order forms and purchase orders.
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Contract and customer research to drive a co-terming contract strategy.
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Work with Order Management to ensure that deals can be booked in compliance with accounting standards.
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Assist with contract negotiation and provide pricing options, deal construct alternatives and business analysis to help facilitate the deal process.
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Use data to drive go-forward pricing strategies and recommendations based on key variables.
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Ensure compliance with customer contracts tied to key business and legal policies.
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Drive process improvements in the order to cash cycle and identify opportunities for automation in the quote to cash cycle.
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Other duties as assigned and required.
Qualifications
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Bachelors Degree or equivalent combination of education and experience
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3+ years experience in Deal Desk, Sales Operations, or finance roles.
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Proficient with Microsoft Excel and a CRM system like Salesforce.com. Knowledge of a deal forecasting tool like Clari is a plus.
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Experience with SaaS Software
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A passion for problem-solving, with a focus on unstructured problems involving multiple partners
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Exceptional oral, written and presentation skills
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Ability to work autonomously and collaboratively in a team environment