Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting, let us know.We are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information LinkedIn and Twitter.

Title: Customer Success Upgrade Project Manager

WHAT YOULL DO:

The Customer Success Upgrade Project Manager on the Customer Success team is responsible for managing and overseeing multiple customer upgrade projects to ensure successful and on-time delivery of solutions for clients. This role includes managing project scopes, schedules, risks, and deliverables while fostering collaboration across diverse teams. As a people manager, this position will lead and mentor project team members to drive efficiency and maintain alignment with Duck Creek Technologies' mission, vision, and values. Lead and manage project teams to deliver client-focused solutions.

• Oversee day-to-day project activities, schedules, and deliverables.

• Prepare comprehensive project plans, including detailed schedules, estimates, and resource allocation.

• Monitor project milestones and ensure consistent reporting on deliverables, risks, and issues.

• Manage project scope and implement change management processes when necessary.

• Communicate project progress and key updates to leadership and stakeholders, including customers and executives.

• Analyze interdependencies between business needs, operations, and technology to identify potential risks.

• Develop and deliver progress reports, presentations, and updates tailored to diverse audiences.

• Mentor, guide, and develop team members to foster professional growth and enhance team performance.

• Ensure compliance with Duck Creek's core values and operating principles across project execution.

• Build and maintain effective relationships with internal and external stakeholders to align goals and expectations.

• Execute all duties in alignment with Duck Creek's mission to empower insurers and provide innovative technology solutions.

WHAT YOUVE DONE:

REQUIRED:

• Bachelors degree or equivalent experience in a relevant field.
• Project Management Professional (PMP) certification is a plus.
• Minimum of 8 years of professional experience, preferably in project management or a similar role.
• Demonstrated success in leading projects on-time, within budget, and within scope.
• Proven experience managing and motivating cross-functional project teams.

PREFERRED:

• Advanced degree in a related discipline (e.g., business administration, engineering, or IT).
• Familiarity with the insurance technology industry.
• Experience with enterprise software implementation projects.

Knowledge, Skills, Abilities & Behaviors:

• Strong leadership skills with the ability to inspire and motivate teams.
• Advanced project management and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Exceptional verbal, written, and presentation communication abilities.
• Ability to work collaboratively in diverse team environments.
• Skilled at problem-solving with a focus on analytical and critical thinking.
• Effective at balancing priorities and adapting to shifting deadlines and demands.
• Demonstrated commitment to fostering inclusive and respectful work environments.
• Experience in mentoring and coaching team members to achieve professional development.
• Ability to build strong relationships with both technical and non-technical stakeholders.
• Expertise in developing and delivering clear, concise progress reports and presentations.
• Strategic thinker with the ability to align project goals with organizational objectives.
• Commitment to Duck Creek Technologies' mission, vision, and core values.
• High emotional intelligence, with the ability to navigate complex team dynamics.
• Resilient and composed under pressure, with a focus on driving result

Other Requirements:

• Travel: 0 - 25%
• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate andcontinuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].

Duck CreekTechnologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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