250+ employees
Series C
B2B
Communications
Consumer
Healthcare & Pharma
SaaS

American Well Company Overview

American Well transforms healthcare delivery through telehealth. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We deliver healthcare into people’s homes and workplaces through our work with top health plans, health systems and employers, as well as our telehealth app, Amwell. A patient using Amwell can connect to a board-certified doctor of their choosing in just minutes for a visit carried out over smartphone, tablet, kiosk, phone, or desktop.

Jobs at American Well

 
82 Jobs Listed
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Product Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Product Manager will play a critical role in Product Management department. Specifically, the Product Manager will partner with all areas of the organization to interpret, document, prioritize, and drive requirements from inception to delivery. You will have a key role in the design process, working with cross-functional teams of Designers, Software Engineers, and QA Engineers to build intuitive workflows, immersive experiences, and comprehensive integration tools. You will work with Sales and Marketing to position product capabilities and define KPIs to assess product performance. You see the big picture, while thriving in the details needed to drive day-to-day progress. You possess a thorough understanding of your end users, a passion for detail-oriented design, and a critical eye toward clear visuals and text.

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Job Description

  • Document and prioritize requirements for upcoming product releases
  • Synthesize tone, language, and messaging in user-facing text
  • Craft internal and external communications around features, including release notes, user manuals, and feature descriptions
  • Streamline workflows and business processes across products, vetting with internal/external stakeholders
  • Manage feature development from requirements definition through customer launch
  • Train sales and client services personnel on product capabilities  

Qualifications

  • 5+ years in Product Management or related field
  • 3+ years working with software products, healthcare experience a plus
  • Excellent written and verbal communication skills
  • Proven ability to influence cross-functional teams without formal authority
  • Desire to work in a fast-paced software environment (agile experience preferred), and an ability to execute against aggressive timelines
  • Knowledge of wireframing and/or prototyping tools a big plus
  • Ability to juggle multiple projects with varying degrees of priorities
  • High energy level, enthusiastic, and eager to do what is necessary to be successful

Additional Information

  • 5+ years in Product Management or related field
  • 3+ years working with software products, healthcare experience a plus
  • Excellent written and verbal communication skills
  • Proven ability to influence cross-functional teams without formal authority
  • Desire to work in a fast-paced software environment (agile experience preferred), and an ability to execute against aggressive timelines
  • Knowledge of wireframing and/or prototyping tools a big plus
  • Ability to juggle multiple projects with varying degrees of priorities
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Support Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

As part of the Technical Services team at American Well, the Integration Support Engineer will be responsible for the analysis, management and resolution of issues occurring in Production related to Technical Service deliverables including, but not limited to, HL7 and web service integrations, scripts, procedures, reports, SSO and mutual authentication setups.   

Job Description

  • Manage Technical Service support ticket queue ensuring quick analysis, thorough documentation of progress and efficient resolution as defined in the Engineering support wiki
  • Monitor Rhapsody dashboards to proactively address interface errors related to connectivity and payload as they occur
  • Engage and hold accountable all cross-functional resources required to arrive at the most direct, technically sound solutions to Production issues
  • Engage in client-facing communications as necessary to acquire detailed understanding of issues reported
  • Create and maintain internal knowledge base, best practices, technical fact sheets and other technical documentation items and templates enriched by learnings in support analysis
  • Provide technical expertise to American Well Customer Support Team (level 2 and level 3 support) as needed and diagnose platform technical issues when requested

Qualifications

Technical Qualifications

  • 3+ years of experience proactively monitoring Production systems for errors and working from a Production ticket queue
  • 3+ years of experience performing deep logical analysis of complex issues and engaging larger team to achieve optimal and timely resolutions
  • Expert knowledge of SQL is required
  • Experience working with SOAP and REST based web services
  • Working knowledge of networking protocols (e.g. TCP/IP, HTTP, FTP, SOAP, …)
  • Strong knowledge of scripting languages (Groovy, JavaScript, Python, …)
  • Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
  • Experience with healthcare interoperability and messaging standards, including but not limited to HL7 2.x, HL7 3.x, HL7 FHIR, IHE integration profiles and technical frameworks, and X12 HIPPA transactions and code sets desirable
  • Experience with interface engines and/or enterprise service bus architectures desirable. Orion Rhapsody experience a plus.

Professional Qualifications

  • Expert problem solving and analytical skills is a must.  Ability to logically attack large problems by methodically eliminating root causes across complex systems
  • Self-starter, able to work independently, able to hold themselves and others accountable, able to succeed in a fast-paced, high intensity start up environment
  • Effective oral and written communications skills. Ability to elicit and communicate technical and non-technical information in a clear and concise manner
  • Strong organizational and multi-tasking skills with ability to manage a ticket queue and real-time dashboards simultaneously

Education

  • Bachelor degree in Engineering, Computer Science, Math, Physics, or related field or equivalent. Advanced degree in any of the areas above is a plus.

Additional Information

Your Team:

Should you join American Well and the Integration Support team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Working at American Well 

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We're a "go getter" culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street - In the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access - on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional addition to our Network Operations Center (NOC). We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

As a Network Operations Center Specialist, you will play a key role in the day to day operations of the Online Care Group, including 24/7/365 physician support, escalation resolution, and real-time monitoring of volume utilizing workforce management tools. We are looking for full time employees who have flexible schedules and can work either overnight, evening or weekend hours. Specifically, the Network Operations Center Specialist will:

Job Description

  • Acts as the main point of contact for all provider-related support questions and issues
  • Manages a running queue of support escalations in conjunction with other team members, escalates to NOC L2 team as needed.
  • Monitors real-time call traffic to ensure service levels are met
  • Uses critical thinking skills to prioritize and problem solve escalations
  • Monitors and supports the company’s production systems and applications
  • Assists in monitoring intra-day staffing levels and provider availability utilizing workforce management tools
  • Upholds tracking of all support escalations utilizing Salesforce tools

Qualifications

  • Robust interpersonal and communications ability, including strong writing skills
  • Adaptability in a fast-paced start-up environment
  • Fast learner, ready to jump right in with little direction
  • Ability to effectively communicate via phone, videoconference, and written communication such as live agent chat and email
  • Keen attention to detail and the ability to multi-task
  • Proficient in all basic computer functions and programs, including Microsoft Office Suite
  • Strong customer service orientation and the ability to interact with diverse groups
  • A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment
  • Education – Associate Degree or Bachelor Degree preferred
  • Experience – 1-2 years related experience preferred

Additional Information

Should you join American Well as a Network Operations Center employee, you can expect to collaborate with the whole Online Care Group team.

The Online Care Group is a fast growing, fast paced clinical services team who works directly with onboarding clinicians to offer flexible physician jobs that connect patients through live, video visits. Care is delivered utilizing American Well’s Online Care system, AmWell, as well as 30+ client-branded systems in which you will play a key role in supporting.

The Online Care Group currently provides multiple services to the general public, as well as multiple employer groups and health plans. Ranging from Urgent Care to Psychiatry services, Online Care Group operates in 45+ states, with the expectation of expanding to all 50 states in the future.

Online Care allows patients and consumers to connect with physicians immediately, through a new and innovative technology known as Telemedicine. Whether a patient has the flu or a general health question, they can access the professional help of our Online Care Group providers from the comfort of their home or office. The innovation uses advanced Web-based technologies and telephony to remove traditional barriers to healthcare access, including insurance coverage, geography, mobility and time constraints.

The Online Care Group is comprised of 4 key areas: Network Operations, Quality Care, Credentialing, and Recruitment. We all work together in efforts to help find the best doctors to work on the platform, support their needs technology wise, and build relationships to make the provider and patient experience unique and successful.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We develop, deploy and maintain our core product in-house, allowing for product changes to be recommended, requested, and implemented based on growing company, provider, and consumer/client needs. We make the hard work of healthcare look easy, and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick-up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated Vice President of Channel Management. The company partners with top health systems, health plans, and employers, to deliver healthcare and physician visits over the cloud, through mobile and web. The VP Channel Management will be working closely with both the Corporate Development team, which is responsible for building new lines of business for the company, and with the company’s Sales team which is responsible for end-customer sales. American Well is focused on building partnerships with pharma, retail pharmacy, device manufacturers, and other various digital health companies to transform healthcare. Our mission is to bring healthcare home.

Brief Overview:

The Vice President of Channel Management will play a critical role in the Sales department. Specifically, the VP of Channel Management will play an important role in managing and expanding strategic partnerships, defining business goals, operationalization of joint sales and marketing programs, managing pipelines, as well as acting as the partner SME within American Well. The primary initial focus of the role will be to lead the launch of existing partnership, through execution on revenue generating opportunities. The role will quickly expand to working with the Corporate Development and Sales team to expand the business opportunities with these partners.

Job Description

  • Manage partnership programs with American Well key strategic partners
  • Develop go-to-market and execution plans for current partnerships – joint marketing plans, management of pipelines, partner training
  • Develop marketing material and pricing for joint partner offerings.
  • Work with Sales and Marketing to identify and support opportunities relevant to both existing clients and prospects
  • Write proposals and presentations for prospect and clients

Qualifications

  • Knowledge of the healthcare marketplace - specific understanding of payer/care management companies, hospitals, and/or providers/physicians
  • Ability to manage multiple channel partners, coordinate sales forces, manage a pipeline of revenue generating opportunities.
  • Technology background preferred
  • Thorough experience in working with partners and customers – from initial contract to closing partnership agreements
  • Strong verbal and written communication skills, including ability to pitch strategic visions and opportunities
  • Track record and desire to work as part of high-performing team
  • Self-motivator with a creative, innovative mind

Minimum Requirements

  • 6-10 years’ experience, including 4+ years of sales or business development in the healthcare IT market
  • Proven track record of channel management with resellers and VARs
  • Proven track record of managing partner sales and marketing programs.
  • Comfortable dealing with and managing in an extremely fluid, fast-paced environment
  • BA/BS Degree required. MBA Degree or other relevant advanced degree preferred
  • Excellent organizational  skills

Additional Information

Your Team:

Should you join American Well and the Sales team, you can expect:

The Customer Solutions Sales organization is a highly motivated team on the front lines of an emerging and dynamic industry. This group of individuals are responsible for inspiring new clients – sharing the value and impact of telehealth.  They bring a solutions approach to each new client including understanding vision and corporate objectives and helping shape go-to-market use cases.

The Sales team is constantly acquiring new knowledge to share with clients on best practices, value drivers, and trends affecting the healthcare industry.  The teams main goal is to develop relationships and ultimately, drive revenue that fuels American Well’s growth and continued innovation.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Financial Analyst. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Financial Analyst will play a critical role in the Finance department. Specifically, the Financial Analyst will determine progress against strategic plan, budget, forecast, and to support external financial decisions. Actively interpret and review financial results with project finance leads and/or business managers, including trends/issues and opportunities, to drive actionable responses. 

Job Description


•    Assist in the development of annual budgets and financial forecasts
•    Preparation of GAAP monthly budget to actual reporting and variance analyses
•    Analyze cash flows and expenditures
•    Understand, develop and help monitor company KPIs
•    Aid in collecting and analyzing relevant financial data for investor requests
•    Help with creation of Board of Director presentations
•    Build and manage financial/analytical reporting models
•    Create financial and operational dashboards
•    Ad hoc financial analysis as requested

Qualifications


•    Bachelor’s degree in Finance, Accounting, or related field
•    3-7 years direct relevant work experience (FP&A and/or Accounting)
•    Desire to drive efficiency, process improvement, and to enhance understanding of business drivers
•    Strong written and verbal communication skills
•    Highly analytical
•    Great attention to detail
•    Extremely organized
•    Solves complex problems; takes a new perspective using existing solutions
•    Very strong working knowledge of Microsoft Excel and PowerPoint
•    Ability to hit the ground running

Additional Information

Your Team:

Should you join American Well and the Accounting and Finance team, you can expect:

Accounting and Finance is a service-oriented organization that is responsible for supporting the company's operations in all aspects of its business.  We have deployed sophisticated enterprise resource planning solutions across the company in order to support the company’s growth to deliver actionable information to all stakeholders.  The Accounting and Finance team is made up of dedicated professional team members.

Our day to day work involves dealing with complex accounting and tax matters and building sophisticated financial models to support key company decisions including cost-benefit and ROI models.   Our organization is charged with the month-end close, financial reporting and analysis, tax compliance and planning, customer claims processing and management, customer invoicing, payroll, financial systems.  

If you wish to join a collaborative organization that works hard but has fun this is the place for you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Revenue Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Revenue Manager will play a critical role in the Finance department. Specifically, the Revenue Manager will be responsible for providing technical accounting analysis in accordance with U.S. GAAP and Company policies. The ideal candidate will be a self-starter, a great communicator who thrives in a dynamic fast-paced environment. The candidate will work with various cross functional teams and report to the Controller.

Job Description

  • Manage deal review communications between the Finance team and Sales, Sales Operations and Legal during contract negotiations and provide guidance and assistance to ensure proper revenue recognition.
  • Complete month-end close activities and accurate reporting of key revenue data.
  • Review reconciliations and other key processes within the revenue close process.
  • Work closely with business partners to streamline processes and improve efficiency utilizing Oracle and Salesforce.com.
  • Provide technical accounting guidance in accordance with ASC Topic 605 and 606.
  • Partner with Order-to-Cash cross-functional teams (Sales, Legal, Sales Ops, Finance, and/or AR) to ensure all fully executed agreements are properly booked and recognized accurately in our monthly, quarterly and annual reporting.
  • Review revenue related agreements in Salesforce.com and revenue recognition in Oracle Financials.
  • Coordinate and respond to external audit queries for the corporate quarterly and annual audits to ensure auditors receive required information in an accurate and timely manner
  • Manage the standalone selling price analysis.
  • Maintain the accurate performance of key SOX controls and business processes.
  • Drafting revenue recognition policies and specific revenue recognition narratives to the auditors.
  • Lead other special projects and ad hoc reporting requests as needed

Qualifications

  • Bachelor’s degree in Accounting/Finance
  • CPA with Big 4 experience preferred.
  • 3+ years related experience in Revenue.
  • Experience with SaaS/Technology industry
  • Understand ASC 605 and 605-985 in depth. Understanding of ASC 606 a plus.
  • A highly productive self-starter with very strong work ethic and commitment to excellence.
  • Strong accountability and detail oriented; prepares accurate and timely work product.
  • Ability to work independently and thrive and be a team player.
  • Strong interpersonal, communication and messaging skills.
  • Ability to adapt to the rapid business and organizational changes that accompany a high-growth environment.
  • Understanding of global quote-to-cash business processes and best practices.
  • Advanced Excel skills, Salesforce.com
  • ERP system (Oracle) and experience with report building tools (i.e. Oracle BI, Hyperion, SFDC) a plus

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Accounting Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Accounting Manager will play a critical role in Finance department. Specifically, the Accounting Manager will be responsible for managing the global close, day to day operations, deadlines, and a multitude of accounting activities, including general ledger preparation. The ideal candidate would ideally hold a CPA certification and experience working in a public company.  The candidate will work with various cross functional teams and report to the Assistant Controller.

Job Description


•    Participate in worldwide financial close, including journal entries, reconciliations, global consolidation, and financial statement analytics.
•    Manage close process, including close calendar and checklist, while working with the business stakeholders, and the accounting team to ensure a timely close.
•    Manage monthly consolidation of worldwide entities, including preparation of intercompany reconciliations.
•    Assist in development and implementation of internal controls, including defining SOX requirements, and continued monitoring of effectiveness of controls and recommended changes.
•    Interface with external auditors and respond to PBC requests.
•    Assume other special activities and responsibilities as required.
•    Prepare periodic and ad hoc financial reporting and analysis.

Qualifications


•    BA/BS - Bachelor’s Degree, required
•    Big 4 accounting firm experience and CPA – preferred.
•    Public company experience – preferred.
•    Software or SaaS experience preferred.
•    Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.).
•    Experience with consolidation and international accounting.
•    Proven experience working with Oracle ERP software.
•    Ability to prioritize multiple responsibilities effectively and meet deadlines.
•    Positive, energetic, optimistic attitude, willing to proactively roll up your sleeves.

Additional Information

Your Team:

Should you join American Well and the Accounting and Finance team, you can expect:

Accounting and Finance is a service-oriented organization that is responsible for supporting the company's operations in all aspects of its business.  We have deployed sophisticated enterprise resource planning solutions across the company in order to support the company’s growth to deliver actionable information to all stakeholders.  The Accounting and Finance team is made up of dedicated professional team members.

Our day to day work involves dealing with complex accounting and tax matters and building sophisticated financial models to support key company decisions including cost-benefit and ROI models.   Our organization is charged with the month-end close, financial reporting and analysis, tax compliance and planning, customer claims processing and management, customer invoicing, payroll, financial systems.  

If you wish to join a collaborative organization that works hard but has fun this is the place for you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Clinical Programs. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director, Clinical Programs will play a critical role in the Clinical Services team. Specifically, the Director, Clinical Programs will:

Job Description

  • Oversee the growth of existing telemedicine services businesses as well as innovative programs in the wellness and chronic care space
  • Develop and implement short and long-term plans for growth of new businesses.  Craft business plans for new programs and services and develop and execute project launch plans
  • Act as the business owner for these services, possessing a complete understanding of all variables that impact the business
  • Coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines
  • Build profitable relationships with third parties where it makes more sense to partner rather than build new services
  • Understand customer needs as well as competitors’ marketing, products and pricing and make strategic changes
  • Maintain industry expertise; keep tabs on trends and new product ideas
  • Lead 1-2 individuals initially; train, develop and mentor associates and first-time managers
  • Lead process improvements across the business

Qualifications

  • 5+ years of relevant professional experience within, but not limited to healthcare services, business development and/or strategy capacity at a top tier consulting firm
  • An MBA from a top-tier school or equivalent experience
  • A confident, entrepreneurial self-starter with the tenacity to develop ideas independently and add immediate value in a fast-paced start-up environment
  • Demonstrated ability to lead and prioritize multiple projects, and to delegate tasks appropriately
  • Senior presence; able to clearly and consistently work side-by-side with a broad range of senior leaders and functions to achieve objectives.  Persuasive and articulate communication skills.
  • Demonstrated experience delivering against targets & goals in rapidly evolving environment
  • Strong business judgment with a track record of successful negotiations and overall relationship management with external companies
  • Innovative problem-solving skills – dissect and resolve root causes of problems, and implement solutions
  • A process oriented individual, with a tireless focus on quality of output and throughput
  • Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff.

Additional Information

Your Team:

Should you join American Well and the Clinical Services team, you can expect:

The Clinical Services team is a fast growing, fast paced clinical services team who works directly with onboarding clinicians to offer flexible physician jobs that connect patients through live, video visits. Care is delivered utilizing American Well’s Online Care system, AmWell, as well as 30+ client-branded systems in which you will play a key role in supporting.

The Clinical Services team currently provides multiple services to the general public, as well as multiple employer groups and health plans. Ranging from Urgent Care to Psychiatry services, Online Care Group operates in 45+ states, with the expectation of expanding to all 50 states in the future.  

The Clinical Services team allows patients and consumers to connect with physicians immediately, through a new and innovative technology known as Telemedicine. Whether a patient has the flu or a general health question, they can access the professional help of our Online Care Group providers from the comfort of their home or office. The innovation uses advanced Web-based technologies and telephony to remove traditional barriers to healthcare access, including insurance coverage, geography, mobility and time constraints.   

The Clinical Services team is comprised of 4 key areas: Network Operations, Quality Care, Credentialing and Recruitment. We all work together in efforts to help find the best doctors to work on the platform, support their needs technology wise, and build relationships to make the provider and patient experience unique and successful. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Client Relationship Director, Health Plan. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Client Account Director will play a critical role in the success of American Well's relationship with assigned clients. The Client Account Director will be assigned a portfolio of select clients, managing and overseeing all facets of the client experience.  Success will be measured by new business opportunity development, revenue growth, client satisfaction, optimizing telehealth enrollments and utilization, and the overall financial performance of the client. While managing a high-performing portfolio of clients, the on-going focus of the role will be to strengthen and broaden relationships within each assigned account, at all levels, including senior and executive level leadership to maximize value.

The role requires extensive knowledge of 1) American Well’s product suite, 2) task management around product and services deliverables, 3) execution beyond initial launch of new programs and innovations, 4) account planning and understanding of client’s objectives; 5) identification of new revenue opportunities, 6) product demonstrations and explanation of features and functionality, and 7) internally interfacing and coordinating with business leadership and project, marketing, clinical and product resources to support the client.

Working directly for the President and GM of the Health Plan division, the Client Account Director will be assigned specific accounts, seamlessly interface and gain the trust of clients at all levels, and lead the internal American Well team through implementations, launch, marketing, campaigns, re-selling to client’s employer accounts, and expansion of the existing relationship.

Frequent interaction with the American Well executive sponsor and other American Well leads to keep the entire team apprised of client strategies, goals, objectives, and tactical developments is essential. This key position will be focused on client satisfaction, retention and revenue growth.

Job Description

While tactically managing the needs of the client on a day to day basis, the Client Account Director will strategize with client account leadership and project/program leads.  This will require an understanding of client’s expectations, objectives, initiatives, and opportunities for growth.  Additional responsibilities include:

  • Up-sell and grow accounts as well as accurately forecast respective opportunities in Sales Force.com based upon realistic assessments.
  • Collaborate with internal and external teams to develop strategic and tactical plans to achieve desired annual revenue and growth targets.
  • Work with client sales support, product management and business development to complete requests for proposals/information in a timely, accurate and professional manner.
  • Support and have an understanding for client’s member populations, including Medicaid and Medicare recipients.
  • Nurture clients to ensure success, satisfaction and retention.
  • Lead presentations and site visits
  • Understand American Well’s key differentiators, product strategy, product features and functionality, and their applicability to client’s implementation.
  • Work with client employer teams to effectively sell, deploy and implement telehealth at individual employer accounts including delivering product demonstrations, presentations, review of best practices and sharing client success stories.
  • Demonstrate clear understanding of the sales process and product and service value propositions.
  • Maintain professional internal and external relationships that reflect the core values of American Well.
  • Stay current on changing and evolving telehealth landscape, regulations, and related health plan/payer trends.

Qualifications

  • 5-7 years minimum experience and background working specially with health plan organizations.
  • Proven track record successfully selling enterprise technology solutions to health plan executives.
  • Deep knowledge of the payer/health plan space including reimbursement, health care services delivery, employer and population health and wellness programs, employee benefits.
  • Excellent written and presentation skills, including responding to RFIs and RFPs.
  • Skilled relationship developer.
  • Strong planning and organization skills.
  • Background in product, marketing and/or professional services beneficial.
  • Must be comfortable dealing with and managing in an extremely fluid, fast-paced environment.
  • BS Degree required.
  • Experience selling products and/or services to health plan executives 

Additional Information

Your Team:

Should you join American Well and the Health Plan Solutions Account team, you can expect to be a part of a results-driven group of dynamic, passionate individuals, responsible for a significant part of American Well’s overall business and revenue. This is a team of problem solvers and opportunity seekers whose primary goal is exceed our clients’ expectations.   

The Health Plan Solutions Account team has the responsibility of inspiring, growing and nurturing the company’s client partners -- assisting in their telehealth strategy, identifying opportunities to further the client’s vision, and to advance their initiatives. They build meaningful relationships with each partner and find joy in contributing to their growth and success. They are our partners’ internal champions, and work tirelessly with a variety of stakeholders to turn vision into reality.

If you enjoy working in a fast-paced, energetic, never-the-same-day-twice kind of environment, then look no further. If you are a leader and possess problem-solving skills and the ability to see and execute on new opportunities, then American Well is the place for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Network Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Network Engineer will play a critical role in Hosting department. Specifically, the Senior Network Engineer will be responsible for ongoing engineering and operations work in support of our corporate and production networks, spanning multiple physical locations.  

Job Description

  • Work both independently and as part of a team (with immediate team, the department, and other departments)
  • Solution and plan implementations
  • Lead critical projects and deliver reliably and on time
  • Create and update documentation and architectural diagrams
  • Follow change control processes and make production changes in a safe and controlled manner
  • Perform off hours work as needed
  • Participate in a 24/7 on call rotation
  • Effectively interface and work with third party vendors and customers as needed
  • Effectively and efficiently multi-task in a dynamic environment

Qualifications

  • BSEE/BSCS or equivalent degree
  • 10+ years of in depth hands-on network engineering experience
  • Minimum 5 years’ experience in a production network environment
  • CCIE, CCNP, CCNA certification preferred.
  • Extensive hands-on experience with Cisco switching, routing and security components.
  • Experience with Cisco ASA configuration
  • Experience with Cisco Firepower © (FTD, FMC), AMPS and Talos is a plus
  • Experience with F5 LTM, APM, ASM and other components.
  • Experience with Solarwinds NPM, Netflow, and various network monitoring tools
  • Excellent written and oral communications are a must 

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go-getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Project Management Office Lead, Professional Services. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Management Office Lead will play a critical role in Professional Services. Specifically, the Project Management Office Lead will establish and facilitate the adoption of project management standards, position the service delivery teams for success, coordinate delivery activities among cross-functional organizations, and facilitate internal and external communications.  The ideal candidate will be team oriented and thrives in a rapidly changing and highly collaborative operational environment.  Strong communication, creative problem solving, and excellent negotiation skills are all key attributes for this role.  A track record of building strong and effective working relationships among cross-functional internal teams is a must.     

Job Description

  • Coordinates SME support regarding the product and implementation processes, and facilitates the creation of statements of work, both during the sales process and for existing clients.
  • Facilitates notifications and dissemination of key information to all members of the Professional Services team, including: new/upcoming product releases and patches and required cross-client configurations and procedures
  • Management of the Professional Services central knowledge base (i.e., Confluence site)
  • Prepares for and leads Release Management meetings - coordinating with the Technical Services, QA, and Hosting teams to manage the intake process for client configuration requests submitted by the Project Managers; includes global prioritization, scheduling, and entry/maintenance of commitment dates in the centralized scheduling tool.  
  • Coordinates with the R&D, QA, and Hosting teams to ensure that critical core upgrades, patches, and cross-client configurations and procedures are prioritized and scheduled for deployment across all client installations.  
  • Partners with the Online Care Group’s Network Operations team to maintain the training curriculum and assets for provider training and onboarding sessions.
  • Serves as a liaison with third-party vendor partners, managing the overall relationship and coordinating with the account manager from each organization on client-specific initiatives.
  • Coordinates with the Professional Services leadership to prepare and communicate executive-level updates on status and key issues for internal key stakeholders.
  • Maintains the Professional Services Training curriculum and certification process; facilitates training of new Professional Services staff during the onboarding process.

Qualifications

  • Minimum 3-4 years of experience working within a PMO, project management and/or consulting organization responsible for the oversight and/or delivery of enterprise software implementation projects
  • Exceptional communication, leadership, team building, and people management skills
  • Outstanding time management and organization skills
  • Proven ability to meet aggressive deadlines, utilizing sound project management methodologies (processes, best practices, tools, and templates)
  • Ability to utilize effective communication and negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, project team, or senior management
  • Proven experience managing initiatives with evolving and changing scope; establishing and maintaining expectations with internal/external stakeholders
  • Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio) and Atlassian products (e.g., Confluence, JIRA)
  • BA or BS degree required.

Additional Information

Your Team:

Should you join American Well and the Professional Services team, you can expect:                                                                                                                     

Work hard play hard is definitely the mentality of the Professional Services team. We are the movers and the shakers in the American Well pyramid. Tasked with advancing client goals, workflows, and overall experience, thinking “outside of the box” is the only consistency each day on the Professional Services Team!

Comprised of five key areas of focus - Health Systems, Health Plans, Employers, Strategic Accounts, and a Project Management Office - this poised, articulate and fast-paced team is the driving force between our clients and American Well’s revolutionary technology. Each specialized area within the Professional Services team has a common goal of managing an effortless and efficient user experience from behind the scenes; this team bridges the gap between the wants and needs of each unique client, putting them into action.

Telehealth is a new, exciting and evolving technology, changing the healthcare world. If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members…. We can’t wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional QA Automation Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The QA Automation Manager will play a critical role in Quality Assurance department. Specifically, the QA Automation Manager will be responsible for the development and maintenance of QA test automation framework, making it an integral part of Continuous Delivery and Test-Driven Development processes. Define test automation strategy and roadmap. Develop and implement test automation plans. Design the test automation harness, research and implement new test automation and analysis tools, promote best automation practices. Actively participate in Agile development process, review test plans, define automation approach and determine the efforts. Provide leadership and technical guidance to QA engineers involved in automated test scripts development to ensure high-quality automation deliverables based on Selenium WebDriver for web product and Appium for mobile applications. Manage test scripts development and execution, collect test data and report on test results. Collaborate with other QA and Dev teams on product test planning and organization.

Job Description

  • Manage a team of test automation engineers
  • Establish test automation coverage metrics and tracking
  • Define and maintain the test automation scope and schedule for the various testing types
  • Analyze and report on test automation progress
  • Perform hands on test scripts development as necessary

Qualifications

  • 10+ years of QA experience
  • 5+ years of recent experience in leading/managing software test automation team
  • Experience in defining and implementing tools strategy, test automation frameworks and reusable components across multiple platforms or technologies
  • Extensive experience working in Agile environment
  • Expert level experience in test automation scripts development using Selenium WebDriver and Appium
  • Experienced in Continuous Integration with Jenkins, Bamboo or similar
  • Strong programming skills using Java
  • Good knowledge of SQL
  • Exposure to the modern test automation solutions and tools
  • Experience in building automated tests for web services Excellent mentorship and guidance skills.
  • Strong written and verbal communication skills
  • BSEE/CS/CE or equivalent required

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization -  Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior QA Automation Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Job Description

Brief Overview:

The Senior QA Automation Engineer will play a critical role in the Engineering department. Specifically, the SeniorQA Automation Engineer will:

Qualifications

Core Responsibilities:
•    Develop and manage automation frameworks using Selenium, SQL and mobile (IOS/Android) automation tools 
•    Execute and maintain the automated test scripts, assuring continuous testing process 
•    Collaborate with other engineers and teams to test efficiently working in Agile environment
•    Implement advanced software testing methodologies, models and practices as required 
•    Interact with other engineers, communicating technical concepts and challenges and soliciting input from other QA teams; as well as Development teams and Product Management 

Qualifications: 
•    5+ years enterprise software testing experience 
•    Minimum 2 years of test automation experience using Selenium
•    Programming skills (Java) 
•    Good SQL knowledge 
•    Excellent analytical and problem-solving skills 
•    Strong troubleshooting skills 
•    Excellent communication skills 
•    Highly energetic, responsible, organized, self-disciplined, self-motivated, able to work with little or no supervision
•    BS/MS degree in Computer Science or Computer Engineering

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Full Stack Java Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Job Description

Brief Overview:

The Full Stack Java Developer will play a critical role in a fast-growing software company located in Boston's bustling financial district. We're looking for a full-time, Full Stack Java Developer to work on our web-based online healthcare solution. Our software combines the best elements of the web, video, and telephony to bring patients and health care providers together in innovative new ways.  

Qualifications

Core Responsibilities: 

  • Design and implement new functionality for American Well's flagship Online Care product. 
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review.
  • Work with QA to understand and resolve defects.
  • Identify gaps in requirements or designs and present options to address them.
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals.

Qualifications:

  • Excellent oral and written communication skills. 5+ years of server-side Java development experience.
  • 3+ years of experience with HTML/CSS/JavaScript.
  • Thorough knowledge of SQL and relational database concepts. Oracle preferred.
  • B.S. or equivalent degree in Computer Science or related field.
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements.
  • Spring and Hibernate experience a plus.
  • Authorized to work in the U.S. without sponsorship.

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Software Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Software Manager to help deliver new features in our market leading product suite on-time and with great quality. This person will lead a team of 5-10 full stack java web developers through the product development cycle while working collaboratively with the QA, Product Management, and Visual Design teams. The right candidate has experience leading teams following the agile scrum methodology and is passionate about clean execution of an optimized process.

Job Description

  • Manage execution of deliverables for a team of web developers
  • Ensure that the agile team is collaborating productively to deliver a quality product
  • Communicate status and schedule to the appropriate stakeholders
  • Identify and track project risks and define mitigation strategies
  • Lead daily scrums, sprint planning and review meetings

Qualifications

  • Minimum of 5 years of experience leading agile software development teams
  • Deep understanding of software development, management, and release processes
  • Ability to break down complex product requirements into an executable plan
  • Strong cross-functional communication skills
  • Strong technical understanding of web-based client-server applications
  • Detail oriented, and results driven
  • Strong analytical problem-solving skills
  • BA/BS degree in Computer Science or related engineering discipline

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you're an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We're a "go getter" culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street - In the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access - on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Release Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Release Engineer we are seeking will play a critical role in Engineering department. Specifically, the Release Engineer will support our development and release process. In this role, you will provide support for our delivery and testing efforts and collaborate with developers other engineering team members to identify and resolve integration issues. The ideal candidate will be highly-proficient in managing Linux (CentOS, Ubuntu) systems and have the ability to quickly learn and implement new technologies.

Job Description

Core Responsibilities:  

  • Administration and support of CentOS servers
  • Support for Continuous Integration Systems
  • Support for all Release and Deployment Processes
  • Developing new support systems for multiple teams

Qualifications

  • Scripting: Bash, Python, ANT
  • General Java Development skills
  • Highly motivated and ability to multi-task
  • Ability to learn quickly
  • Ability to work in a fast-paced dynamic environment is essential

Experience

  • Bamboo
  • SSH/Networking Certificates
  • Git
  • Docker (image creation, deployment, using compose)
  • VMware vSphere
  • AWS Experience (EC2, Cloudfront)
  • JFrog Artifactory
  • Chef/Puppet/Ansible/Terraform (VM orchestration software)

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you're an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We're a "go getter" culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street - In the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access - on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Android Mobile Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home

Job Description

The Android Mobile Developer will play a critical role on the Engineering team. Specifically, the Android Mobile Developer will: 

Qualifications

Core Responsibilities: 

• Design, implement and maintain Android applications using REST web services 

• Responsible for architecting, developing, and supporting American Well’s Android Telehealth product 

• Conducts analysis of organizational needs and goals for the development and implementation of the product 

• Recognize process or programming inefficiencies, and recommend improvements 

• Able to work independently on compressed schedules in a fast-paced environment to meet demand. 
 

Qualifications: 

• Minimum 2 years’ experience building mobile apps using the Android SDK, some knowledge of the Android NDK would be a plus. 

• BS/MS in Computer Science or equivalent. 

• Experience in mobile interface design and development 

• Experience completing an application and seeing it through the full life-cycle of development 

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Full Stack Java Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Job Description

Brief Overview:

The Full Stack Web Developer will play a critical role in a fast-growing software company located in Boston's bustling financial district. We're looking for a full-time, Full Stack Web Developer to work on our web-based online healthcare solution. Our software combines the best elements of the web, video, and telephony to bring patients and health care providers together in innovative new ways.  

Qualifications

Core Responsibilities:

  • Design and implement new functionality for American Well's flagship Online Care product and/or trailblazing new enhancements on the Web SDK products
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review. 
  • Work with QA to understand and resolve defects. 
  • Identify gaps in requirements or designs and present options to address them.
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals.
Qualifications: 
  • Excellent oral and written communication skills. 
  • Experience working with clients, specifically their development teams, is a plus
  • React experience with a focus on React Router and Redux is a plus
  • 5+ years of server-side Java development experience. 
  • 3+ years of experience with HTML/CSS/JavaScript. 
  • Thorough knowledge of SQL and relational database concepts. Oracle preferred. 
  • B.S. or equivalent degree in Computer Science or related field. 
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements. 
  • Spring and Hibernate experience a plus. 
  • Authorized to work in the U.S. without sponsorship.

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Technical Support Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Job Description

Brief Overview

The Technical Support Engineer will play a critical role in the R&D Department. American Well is seeking a Technical Support Engineer who wants to be part of a dynamic software development organization. We are looking for someone who is capable of owning the process of isolating the root cause of problems reported by customers while collaboration with our QA, Hosting, and Development teams. This individual must be focused, responsive, and committed and possess excellent communication skills. Specifically, the Technical Support Engineer will:

Qualifications

Core Responsibilities 

•    Perform root cause analysis on issues escalated to R&D using application logs and customer reports
•    Communicate with internal and external customers to gather details, assess impact, and coordinate solutions and workarounds
•    Communicate status and impact to R&D managers
•    Collaborate with the development and QA teams to reproduce and characterize reported issues, file defects, and coordinate test coverage
•    Analyze server application and access logs to identify user activity and system state
•    Create SQL queries to gather relevant data
•    Assist in developing internal data analysis tools to aid investigations

Qualifications 
•    Significant experience analyzing application logs
•    Significant experience troubleshooting networked application functionality
•    Proven understanding of client-server application architecture
•    Proven structured problem-solving skills
•    Proven ability to multi-task and work through problems independently
•    Excellent written and verbal communication skills
•    Experience writing and debugging SQL statements, JavaScript, and Java
•    Experience with Oracle, MySQL, PostgreSQL or other relational databases
•    BA in Computer Science or equivalent

Additional Information

Your Team

Should you join American Well and the R&D team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go-getter” culture that prides itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional SIP Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The SIP Engineer will play a critical role in Engineering. Specifically, the SIP Engineer will:

Qualifications

Core Responsibilities:

  • Design, implement and maintain SIP applications that support video calls
  • Collaborate with core development to integrate SIP functionality
  • Work in a collaborative agile environment

Qualifications:

  • Experience implementing SIP video calls
  • Strong knowledge of the VoIP network and debugging within it: SIP Stack, PBX, Media Gateways
  • Writing VoIP call flows using VXML, CCXML, Java
  • Writing Web Service calls using JibX Marshaller
  • Sending/receiving events on a JMS Queue
  • Proven ability to diagnose and resolve network issues related to VOIP telephony applications
  • Strong knowledge of SIP voice and video protocols and codecs including SIP, RTP, G.711, H.263, H.264
  • Experience designing, supporting and configuring Asterisk PBX, Aspect/Voxeo Prophecy IVR or similar
  • Experience designing, supporting and configuring Cisco CUCM/Jabber/Spark or similar is a plus
  • Wireshark knowledge a plus

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Team Leader, Population Health Client Management. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Team Leader, Population Health Client Management will play a critical role in leading the Client Management team.  As the Team Leader you will be responsible for the success of American Well’s relationship with assigned client accounts.  Success will be measured by client growth, retention, and satisfaction, as well as optimizing telehealth enrollment and utilization and the financial performance of the overall contract.  The primary initial focus of the role will be to manage a team of Client Relationship managers to develop relationships with leaders and decision makers within existing clients and distribution partners in order to successfully expand utilization of American Well’s products and services. A key secondary focus will be to participate in the development of Population Health offerings that meet the needs of those clients and partners.

The role requires extensive task management around deliverables, execution of deployment/new launches, account planning, product demonstrations, and explanation of features and functionality, internally interfacing and coordinating with product management, legal, marketing, clinical and professional services to support the client or partner. In addition, the Team Leader, Client Management will be responsible for consultative selling and understanding new services requirements and needs.

Job Description

Working for the VP, Population Health, Go to Market, the Team Leader, Client Management will manage the Client Management team toward unit KPIs and will collaborate actively with other Go To Market units and the broader Population Health team to create and refine Population Health products and strategies.  The Team Leader will also be assigned specific client accounts, will gain the trust of clients at all levels, and will seamlessly interface between the client and the American Well team through implementations, launches, marketing campaigns, account reconciliation, and expansion of the existing relationship. 

Frequent interaction with the American Well executive sponsor and other American Well leaders to keep the entire team apprised of client strategies, goals, objectives, and tactical developments is essential. This key position will be focused on client retention, client satisfaction and revenue growth. This revenue growth will be accomplished by adhering to the following fundamental objectives: expand adoption and awareness of the company’s products and services; identify new opportunities for growth and expansion; and assist client organizations to have a well trained, well educated and motivated human resources and benefit team.

Other responsibilities include:

  • Provide leadership and management support to the Client Management team to meet their revenue and professional growth goals.
  • Communicate regularly with subordinates and the VP, Population Health Management, Go To Market.
  • Provide strategic direction around American Well’s positioning of Population Health within the existing client book and distribution partners.
  • Participate in the initiation of ideas for new products and services.
  • Ensure accurate reporting of team efforts and results.
  • Strategize with client account leads on a weekly basis on all opportunities to ensure solutions are being effectively sold; accurately forecast respective opportunities based upon realistic assessments.
  • Collaborate with the internal and external assigned client teams to develop a strategic and tactical plan to achieve the desired annual revenue targets.
  • Work with client sales support, product management, and business development to complete requests for proposals/information in a timely, accurate and professional manner.
  • Effectively implement and nurture clients to ensure optimal performance and success.
  • Understand clients’ business objectives and vision, sharing those objectives with the American well team.
  • Deep understanding of American Well’s product and specifically how it is implemented and intended to be used by the client.
  • Provide input and suggestion to product development teams based on client feedback.
  • Lead presentations and site visits to prepare for and conduct client, channels, and executive site visits and presentations.
  • Demonstrate clear understanding of the sales process and product and service value propositions.
  • Maintain professional internal and external relationships that reflect the core values of American Well.
  • Develop specific plans for how to develop new relationships.
  • Demonstrate service excellence.

Qualifications

The successful candidate must have a background in managing people and working for or with employer human resource and benefit leaders - including knowledge of reimbursement, healthcare and employee benefits. In addition, the candidate must have excellent presentation skills, be a skilled relationship developer, possess strong planning and organization skills, have a background in client management, and be comfortable dealing with and managing in an extremely fluid, fast-paced and changing environment. 

  • BS/BA Degree required 
  • 5 – 8 years prior experience working with or for employers or in the benefits arena
  • The ideal candidate will have managed subordinates and sold products or services to health plan executives or employers 
  • Knowledge in Population Health is ideal and a solid background in healthcare is a must

Additional Information

Your Team:

Should you join American Well and the Client Management team, you can expect:

Account Management is a results-driven group of dynamic individuals, responsible for client satisfaction, program execution, client growth, and revenue generation. This is a team of problem solvers whose first goal is to ensure that American Well lives by the established mission and quality standards set forth in our commitments to our client partners.

The Account Management team has the responsibility of inspiring, growing and nurturing the company’s client partners -- assisting in their telehealth strategy, identifying opportunities to further the client’s vision, and to advance their initiatives. They build meaningful relationships with each partner and find joy in contributing to their growth and success. They are our partners’ internal champions, and work tirelessly with a variety of internal colleagues to turn vision into reality.

If you enjoy working in a fast-paced, energetic, never-the-same-day-twice kind of environment, then look no further. If you possess leadership and problem-solving skills, political and healthcare savvy, and a serious understanding of the corporate communications needed to speak with all levels of an organization, then American Well is the place for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Population Health Client Management. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director, Population Health Client Management will play a critical role in Client Management team. As the Director, Client Management, you will be responsible for the success of American Well’s relationship with assigned client accounts.  Success will be measured by client growth, retention, and satisfaction, as well as optimizing telehealth enrollment and utilization and the financial performance of the overall contract.  The primary focus of the role will be to develop relationships with leaders and decision makers within existing clients and distribution partners in order to successfully expand utilization of American Well’s products and services.

The role requires extensive task management around deliverables, execution of deployment/new launches, account planning, product demonstrations, explanation of features and functionality, while internally interfacing and coordinating with project management, legal, marketing, clinical and professional services. In addition, the Director, Client Management will be responsible for consultative selling and understanding new services, requirements and needs.

Job Description

Working for the Team Leader, Population Health, Client Management, the Director, Client Management will be assigned specific client accounts, gain the trust of clients at all levels, and seamlessly interface between the client and the American Well team through implementations, launches, marketing campaigns, account reconciliation, and expansion of the existing relationship. 

Frequent interaction with the American Well executive sponsor and other American Well leaders to keep the entire team apprised of client strategies, goals, objectives, and tactical developments is essential. This key position will be focused on client retention, client satisfaction and revenue growth. This revenue growth will be accomplished by adhering to the following fundamental objectives: expand adoption and awareness of the company’s products and services; identify new opportunities for growth and expansion; and assist client organizations to have a well trained, well educated and motivated human resources team.

Other responsibilities include:

  • Strategize with client account leads on a weekly basis on all opportunities to ensure solutions are being effectively sold; accurately forecast respective opportunities based upon realistic assessments.
  • Collaborate with the internal and external assigned client teams to develop a strategic and tactical plan to achieve the desired annual revenue targets.
  • Work with client sales support, product management, and business development to complete requests for proposals/information in a timely, accurate and professional manner.
  • Effectively implement and nurture clients to ensure optimal performance and success.
  • Understand clients’ business objectives and vision, sharing those objectives with the American well team.
  • Deeply understand American Well’s product and specifically how it is implemented and intended to be used by the client.
  • Provide input and suggestion to product development teams based on client feedback.
  • Lead presentations and site visits to prepare for and conduct client, channels, and executive site visits and presentations.
  • Demonstrate clear understanding of the sales process and product and service value propositions.
  • Maintain professional internal and external relationships that reflect the core values of American Well.
  • Develop specific plans for how to develop new relationships.·         Demonstrate service excellence. 

Qualifications

 The successful candidate must have a background working for or with employer human resource and benefit leaders - including knowledge of reimbursement, healthcare and employee benefits. In addition, the candidate must have excellent presentation skills, be a skilled relationship developer, possess strong planning and organization skills, have a background in client management, and be comfortable dealing with and managing in an extremely fluid, fast-paced and ever-changing environment.

  • BS/BA Degree required 
  • 3 – 5 years prior experience working with or for employers or in the benefits arena
  • The ideal candidate will have sold products or services to health plan executives or employers 
  • A solid background in healthcare is a must

Additional Information

Your Team:

Should you join American Well and the Client Management team, you can expect:

Account Management is a results-driven group of dynamic individuals, responsible for client satisfaction, program execution, client growth, and revenue generation. This is a team of problem solvers whose first goal is to ensure that American Well lives by the established mission and quality standards set forth in our commitments to our client partners.

The Account Management team has the responsibility of inspiring, growing and nurturing the company’s client partners -- assisting in their telehealth strategy, identifying opportunities to further the client’s vision, and to advance their initiatives. They build meaningful relationships with each partner and find joy in contributing to their growth and success. They are our partners’ internal champions, and work tirelessly with a variety of internal colleagues to turn vision into reality.

If you enjoy working in a fast-paced, energetic, never-the-same-day-twice kind of environment, then look no further. If you possess leadership and problem-solving skills, political and healthcare savvy, and a serious understanding of the corporate communications needed to speak with all levels of an organization, then American Well is the place for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Healthcare Integration Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview: 

The Senior Healthcare Integration Engineer, Team Lead will play a critical role in Technical Services department. Specifically, the Senior Healthcare Integration Engineer, Team Lead will be responsible for using their healthcare industry and prior management experience to oversee the daily activities of the team who scopes, builds and deploys integration deliverables between the American Well platform and our clients’ 3rd party systems. They will impart leadership to ensure TS deliverables are prioritized appropriately, executed on time and with the highest quality.  They will define and enforce process throughout the implementation lifecycle and own assigned client projects and escalations.

Job Description

  • Provide daily guidance and coaching for a team of client-facing technical resources who own the implementation lifecycle for HL7, web service, SSO, and configuration initiatives.
  • Drive the creation and organization of knowledge collateral for employee onboarding, client-facing presentations and cross-functional learning that enables autonomy and business growth.
  • Assist the Director of Integrations with solution design and client management for our marquee and strategic clients and vendors.  Obtain and stay current on the technical complexities of the American Well platform to contribute meaningfully to ‘what if’ solution discussions.
  • Define and enforce a highly scalable and repeatable methodology for the implementation of our standard integrations offerings along with a set of documentation templates that are uniformly used across client projects.
  • Lead client-facing requirement discovery sessions and assist with pre-sale technical presentations as needed
  • Enforce documentation of generic and client-specific integration workflows, routes and communication port configurations to ensure proper versioning, thorough testing for all variations and an audit trail of what and why
  • Enforce Production Support protocols and timelines as defined by the Engineering Support team
  • Drive team initiatives that support and enable the achievement of our annual corporate and team KPIs
  • Contribute to the diagnosis of platform technical issues when requested.

Qualifications

  •  7+ years of experience scoping and/or developing integration solutions that enable the flow of information between major clinical and ancillary systems i.e. registration, scheduling, billing, order entry, EMRs, HIEs.  3+ years doing so in a team lead or management capacity.
  • 5+ years of experience vetting and delivering custom healthcare integration solutions as scoped to satisfy critical client workflows. Actual client-facing experience is required.
  • Extensive experience with healthcare interoperability and messaging standards, including but not limited to HL7 2.x, HL7 3.x, HL7 FHIR, IHE integration profiles
  • Experience working with SOAP and REST based web services
  • Working knowledge of networking protocols (e.g. TCP/IP, HTTP, FTP, SOAP, …)
  • Strong knowledge of SQL and scripting languages is required (Groovy, JavaScript, Python, …)
  • Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
  • Experience with SSO and SAML 2.0
  • Demonstrated ability to think strategically and create order in a fast-paced agile environment
  • Experience working in situations where strong cross-functional alignment is required for project success; strong relationship-building skills, collaborative.
  • Critical thinker, curious, accountable, strong work ethic, able to succeed in a fast-paced, high intensity start up environment
  • Excellent oral and written communications skills and demonstrated experience managing difficult clients particularly at the leadership level
  • Extensive experience relaying technical and non-technical information in a clear and concise manner
  • Demonstrated expert problem solving and analytical skills
  • Ability to mentor and lead team members imparting industry expertise and best practices
  • Bachelor degree in Engineering, Computer Science, Math, Physics, or related field or equivalent. Advanced degree in any of the areas above is a plus.
  • Some travel may be required (10%)

Additional Information

Should you join American Well and the Technical Services team, you can expect:

The R&D organization is a multi-disciplinary team of engineers, QA and Technical Services dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

As a team within the R&D organization, Technical Services delivers client specific platform configurations, custom reporting needs, and integration solutions enabling our platform to work hand in hand with third party systems across our customer base. We love to troubleshoot and diagnose production defects, innovate to expand our out–of-the-box platform and work directly with clients.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Healthcare Integration Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview: 

The Senior Healthcare Integration Engineer, Team Lead will play a critical role in Technical Services department. Specifically, the Senior Healthcare Integration Engineer, Team Lead will be responsible for using their healthcare industry and prior management experience to oversee the daily activities of the team who scopes, builds and deploys integration deliverables between the American Well platform and our clients’ 3rd party systems. They will impart leadership to ensure TS deliverables are prioritized appropriately, executed on time and with the highest quality.  They will define and enforce process throughout the implementation lifecycle and own assigned client projects and escalations.

Job Description

  • Provide daily guidance and coaching for a team of client-facing technical resources who own the implementation lifecycle for HL7, web service, SSO, and configuration initiatives.
  • Drive the creation and organization of knowledge collateral for employee onboarding, client-facing presentations and cross-functional learning that enables autonomy and business growth.
  • Assist the Director of Integrations with solution design and client management for our marquee and strategic clients and vendors.  Obtain and stay current on the technical complexities of the American Well platform to contribute meaningfully to ‘what if’ solution discussions.
  • Define and enforce a highly scalable and repeatable methodology for the implementation of our standard integrations offerings along with a set of documentation templates that are uniformly used across client projects.
  • Lead client-facing requirement discovery sessions and assist with pre-sale technical presentations as needed
  • Enforce documentation of generic and client-specific integration workflows, routes and communication port configurations to ensure proper versioning, thorough testing for all variations and an audit trail of what and why
  • Enforce Production Support protocols and timelines as defined by the Engineering Support team
  • Drive team initiatives that support and enable the achievement of our annual corporate and team KPIs
  • Contribute to the diagnosis of platform technical issues when requested.

Qualifications

  •  7+ years of experience scoping and/or developing integration solutions that enable the flow of information between major clinical and ancillary systems i.e. registration, scheduling, billing, order entry, EMRs, HIEs.  3+ years doing so in a team lead or management capacity.
  • 5+ years of experience vetting and delivering custom healthcare integration solutions as scoped to satisfy critical client workflows. Actual client-facing experience is required.
  • Extensive experience with healthcare interoperability and messaging standards, including but not limited to HL7 2.x, HL7 3.x, HL7 FHIR, IHE integration profiles
  • Experience working with SOAP and REST based web services
  • Working knowledge of networking protocols (e.g. TCP/IP, HTTP, FTP, SOAP, …)
  • Strong knowledge of SQL and scripting languages is required (Groovy, JavaScript, Python, …)
  • Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
  • Experience with SSO and SAML 2.0
  • Demonstrated ability to think strategically and create order in a fast-paced agile environment
  • Experience working in situations where strong cross-functional alignment is required for project success; strong relationship-building skills, collaborative.
  • Critical thinker, curious, accountable, strong work ethic, able to succeed in a fast-paced, high intensity start up environment
  • Excellent oral and written communications skills and demonstrated experience managing difficult clients particularly at the leadership level
  • Extensive experience relaying technical and non-technical information in a clear and concise manner
  • Demonstrated expert problem solving and analytical skills
  • Ability to mentor and lead team members imparting industry expertise and best practices
  • Bachelor degree in Engineering, Computer Science, Math, Physics, or related field or equivalent. Advanced degree in any of the areas above is a plus.
  • Some travel may be required (10%)

Additional Information

Should you join American Well and the Technical Services team, you can expect:

The R&D organization is a multi-disciplinary team of engineers, QA and Technical Services dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

As a team within the R&D organization, Technical Services delivers client specific platform configurations, custom reporting needs, and integration solutions enabling our platform to work hand in hand with third party systems across our customer base. We love to troubleshoot and diagnose production defects, innovate to expand our out–of-the-box platform and work directly with clients.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional VP, Health Plan Sales. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The VP, Health Plan Sales will play a critical role in the Sales department. Specifically, the VP, Health Plan Sales will motivate, inspire and create new health plan business revenue opportunities in the US.   This hands-on, “roll-up-your-sleeves” position requires a high-energy, well-rounded sales leader who can assist with growing a sales team while effectively pursuing new business opportunities.

A strong background in healthcare sales leadership, preferably with health plans, is a must.  The highly consultative position requires an individual that can articulate vision and convincing present value, depth and breadth of an electronic healthcare delivery infrastructure.  Experience with demonstrating value and differentiators, member engagement, employee and member benefits, and taking new products to market are essential in order to work alongside prospective clients in their acquisition and deployment of telehealth.

Along with identifying and developing new sales opportunities, the selected leader will have a deep understanding in operating/contributing to a high-performance sales team including:  lead generation and qualification, pipeline and opportunity management, proposal and presentation best practices, and managing overall opportunities from qualification to close.  A proven track record in growing revenue, working collaboratively with internal business partners, and successfully driving results on a quarterly basis is essential. 

Job Description

•    Deep experience with forecasting/pipeline management (process and methodology to accurately forecast), preferably with SalesForce.com 
•    Excellent communicator — can motivate, support and lead staff; Excellent interpersonal, public presentation, written and communication skills 
•    Can develop and manage multi-million-dollar sales opportunities 
•    Specific understanding of payer/care management companies, hospitals, and providers/physicians 
•    Specific experience with telemedicine and telehealth products a bonus

Qualifications

•    BS/BA in business, healthcare, computer science or equivalent
•    7-10 years’ experience in sales of healthcare enterprise software 
•    Documented track record of selling large, enterprise-wide, complex technology deals 
•    Documented record of meeting and exceeding multi-million dollar annual quota 
•    Approximately 35% overnight travel required
Compensation: commensurate with experience and includes a competitive base salary, commission structure and equity program.

Additional Information

Your Team:

Should you join American Well and the Sales team, you can expect:

The Customer Solutions Sales organization is a highly motivated team on the front lines of an emerging and dynamic industry. This group of individuals are responsible for inspiring new clients – sharing the value and impact of telehealth.  They bring a solutions approach to each new client including understanding vision and corporate objectives and helping shape go-to-market use cases.

The Sales team is constantly acquiring new knowledge to share with clients on best practices, value drivers, and trends affecting the healthcare industry.  The teams main goal is to develop relationships and ultimately, drive revenue that fuels American Well’s growth and continued innovation.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Customer Support Manager will play a critical role in the success of our relationships with our enterprise clients and end users of our technology. The Customer Support Manager will lead a growing team of Customer Support Specialists to provide outstanding support to our enterprise clients.  This person will focus on all aspects of customer satisfaction while carefully tracking and managing client issues. The right candidate has experience leading a software support team, working collaboratively with other internal teams and fostering positive relationships with our clients.  Strong communication, creative problem solving and a passion for customer service are all key attributes for this role.    

Job Description

  • Oversee a team of Customer Support Specialists. This team consists of Tier 2 Customer Support Specialists whose primary focus is enterprise client support.
  • Develop and implement process improvements and procedures to improve our enterprise client support experience.
  • Monitor and manage case queues to ensure cases are addressed following best practices.
  • Take the lead on critical/high priority cases as needed to ensure they are addressed in a timely manner.  This will require working closely with external stakeholders as well as internal teams including professional services, account management and our technology teams
  • Establish relationships with our enterprise client’s operational teams. Attend external client meetings as needed to support our project management or account management teams.
  • Investigate and address support quality issues that are escalated from our enterprise clients or internal stakeholders including Account Managers and Project Managers
  • Ensure cases are handled correctly through quality audits of Tier 1 and Tier 2 Customer Support team cases. Provide coaching based on quality audit findings.
  • On-board new employees and train them based on your experience and skill set.
  • Develop content and present ongoing training to the Tier 2 Support team.  These training sessions should highlight new product features, process improvements, new client launches and common/new issue trends. 
  • Manage support tasks associated to new enterprise client launches and new client initiatives.  Coordinate new launch activities with American Well’s Project Managers and our Tier 1 Support Account Manager. 

Qualifications

  • Minimun of 7 years experience in customer service
  • Minimum of 3 years management/leadership experience
  • Extensive experience with web and mobile application software support
  • Ability to translate your skills to other team members through training and mentoring
  • Excellent interpersonal and customer service skills
  • Comfortable understanding and explaining software products to diverse audiences
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
  • Motivated and capable of working independently with minimal supervision
  • Demonstrated ability to learn quickly and use critical thinking and problem solving to troubleshoot complex support issues
  • Excellent verbal and written communication skills
  • Willing to work unpredictable hours and work against tight deadlines
  • Experience with Salesforce preferred
  • Bachelors degree required 

Additional Information

Your Team:

Should you join American Well and the Customer Support team, you can expect:

The Customer Support Team is a growing organization within American Well. This team exuberates excellent communication skills with all levels of management, excels at multi-tasking and displays A+ problem solving skills.

Lead by the Director of Customer Support, the Customer Support teams tasks change daily as our product evolves. Working closely with internal teams, as well as with external clients and patients, trouble shooting is a large part of this role. As the department expands, the opportunities for specialized roles are developed from within.

Telehealth is a new, exciting and evolving technology, changing the healthcare world. If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members…. We can’t wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Patient Biller. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Patient Biller will play a critical role in Finance team. This position is contract to perm. Specifically, the Patient Biller will:

Job Description

  • Collect and review combined reporting sourced from Online Care Group Claim Specialist
  • Ensure proper transactions occur within Online Care Group service platform.
  • Troubleshoot outlying balances or refunds based on Health Plan remittance advice.
  • Manage high volumes of work daily, while paying scrupulous attention to detail.
  • Represent the Online Care Group Medical Billing Team interdepartmentally. 

Qualifications

  • Medical data entry experience and/or health plan experience preferred
  • Familiarity with Microsoft Excel
  • Familiarity with CMS billing guidelines
  • Excellent verbal and written skills
  • Adherence to laws and best practices including HIPPA High degree of attention to detail and trustworthiness 

Additional Information

Your Team:

Should you join American Well and the Finance team, you can expect:

Accounting and Finance is a service oriented organization that is responsible for supporting the company's operations in all aspects of its business.  We have deployed sophisticated enterprise resource planning solutions across the company in order to support the company’s growth to deliver actionable information to all stakeholders.  The Accounting and Finance team is made up of dedicated professional team members.

Our day to day work involves dealing with complex accounting and tax matters and building sophisticated financial models to support key company decisions including cost benefit and ROI models.   Our organization is charged with the month-end close, financial reporting and analysis, tax compliance and planning, customer claims processing and management, customer invoicing, payroll, financial systems.  

If you wish to join a collaborative organization that works hard but has fun this is the place for you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and energetic Project Lead, Health Plan. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Lead, Health Plan will play a critical role in Professional Services department. Specifically, the Project Lead will partner and support the Project and Account Managers to drive a successful implementation of the American Well telehealth platform, and foster an ongoing relationship with the client once their service is operational.

Job Description

  • Serves as an expert in all aspects of the American Well platform 
  • During the initial client implementation, provides support to the Project Manager in managing all aspects of the implementation project, including meeting preparation, requirements documentation, platform configuration, and coordination with internal teams and third-party partners to ensure an efficient deployment per the agreed upon scope and schedule.
  • Manages client expectations by building relationships, communicating project status and open issues, preparing reports, managing change, and facilitating weekly meetings 
  • With guidance from the Project Manager, provides functional and technical guidance to the client’s project team relative to workflow and solutions design
  • Facilitates training sessions for the client’s project and operational teams, and provider end users, specific to each client’s business model 
  • Communicates project status with team members and senior business stakeholders 
  • Utilizes sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery 
  • Provides ongoing support and management to the client with regard to new business initiatives, software updates, and enhancements 
  • Partners with the Account Manager to support client account growth and drive ongoing project activities in support of the client’s strategic objectives 
  • Provides operational support to clients after their platform has been launched 
  • Contributes to continuous process improvements within the Professional Services organization

Qualifications

  • 1-3 years of project management and/or consulting experience  Ability to manage multiple projects of different sizes and complexities, in a technical and cross-functional environment  Experience with leading client and internal team members through complex system implementations and integrations with aggressive delivery deadlines 
  • Exceptional communication, leadership, and team building skills  Outstanding time management and organization skills
  • Ability to respond to changing project scopes and reprioritize work in order to accommodate several competing requirements 
  • Ability to utilize effective communication and negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, project team, or senior management
  • Proven experience managing scope and internal/external expectations through effective negotiation and partnering 
  • Fluency with Microsoft Office, including Excel, Word, PowerPoint (Visio and Project experience are preferred) 
  • BA or BS degree required 
  • Flexibility for light travel (up to 25%, including overnight)

Additional Information

Your Team:

Should you join American Well and the Professional Services team, you can expect:

Work hard play hard is definitely the mentality of the Professional Services team. We are the movers and the shakers in the American Well pyramid. Tasked with advancing client goals, workflows, and overall experience, thinking “outside of the box” is the only consistency each day on the Professional Services Team!

Comprised of five key areas of focus - Health Systems, Health Plans, Employers, Strategic Accounts, and a Project Management Office - this poised, articulate and fast-paced team is the driving force between our clients and American Well’s revolutionary technology. Each specialized area within the Professional Services team has a common goal of managing an effortless and efficient user experience from behind the scenes; this team bridges the gap between the wants and needs of each unique client, putting them into action.

Telehealth is a new, exciting and evolving technology, changing the healthcare world. If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members…. We can’t wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and energetic Project Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Project Manager will play a critical role in interfacing with clients, as well as internal sales, technology, product, and marketing organizations. Specifically, the Project Manager will be responsible for driving a successful implementation of the American Well telehealth platform, which meets specified objectives and requirements set by the client, and positions the client for adoption and growth of its telehealth service. 

Job Description

  • Serves as an expert in all aspects of the American Well platform
  • During the initial client implementation, serves as the primary client contact and managing all aspects of the implementation project.  Coordinates with internal technical, QA, marketing, and visual design teams to ensure delivery according to scope and schedule outlined in the statement of work
  • Manages client expectations by building relationships, communicating project status and open issues, preparing reports, managing change, and facilitating weekly meetings
  • Provides functional and technical guidance to the client’s project team relative to workflow and solutions design
  • Manages the overall requirements process to ensure the platform is configured to meet the client’s needs
  • Facilitates training sessions for the client’s project and operational teams, and end users of the platform, specific to each client’s business model
  • Communicates project status with team members and and senior business stakeholders
  • Utilizes sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery
  • Provides ongoing support and management of new business initiatives, software upgrades, and enhancements
  • Partners with the Account Manager to support client account growth and drive ongoing project activities in support of the client’s strategic objectives
  • Contributes to continuous process improvements within the Professional Services organization

Qualifications

  • 4-6 years of project management and/or consulting experience concurrently managing multiple large projects in a technical and cross-functional environment, leading clients and team members through large complex system implementations and integrations with aggressive delivery deadlines
  • Exceptional communication, leadership, team building, and people management skills
  • Outstanding time management and organization skills
  • Proven history of managing project teams to meet aggressive deadlines, utilizing sound project management methodology (processes, best practices, tools, and templates)
  • Ability to utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, project team, or senior management
  • Proven experience managing scope and internal/external expectations through effective negotiation and partnering
  • Fluency with Microsoft Office Project, Excel, Word, PowerPoint, and Visio
  • MBA and/or Project Management Professional (PMP®) certification preferred
  • Flexibility to travel up to 30% (overnight)

Additional Information

Your Team:

Should you join American Well and the Professional Services team, you can expect:

Work hard play hard is definitely the mentality of the Professional Services team. We are the movers and the shakers in the American Well pyramid. Tasked with advancing client goals, workflows, and overall experience, thinking “outside of the box” is the only consistency each day on the Professional Services Team!

Comprised of five key areas of focus - Health Systems, Health Plans, Employers, Strategic Accounts, and a Project Management Office - this poised, articulate and fast-paced team is the driving force between our clients and American Well’s revolutionary technology. Each specialized area within the Professional Services team has a common goal of managing an effortless and efficient user experience from behind the scenes; this team bridges the gap between the wants and needs of each unique client, putting them into action.

Telehealth is a new, exciting and evolving technology, changing the healthcare world. If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members…. We can’t wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Provider Services Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Provider Services Manager will play a critical role in Professional Services team. Specifically, the Provider Services Manager will be interfacing with Providers and Physician Practices, as well as Population Health, Technology, Product, and Marketing organizations. The Services Manager will be responsible for supporting all aspects of the Provider Market and Private Practice offering to continue to expand and grow these strategic telehealth service lines.

Job Description

  • Serves as an expert in all aspects of the American Well platform
  • During the initial Provider setup and Practice implementation, serves as the primary contact and manages all aspects of the Practice setup and Provider onboarding.  Coordinates with Engineering, Marketing, and other internal teams to ensure timely delivery of services
  • Manages Practice and Provider expectations by building relationships, communicating project status and open issues, preparing reports, and managing change
  • Manages the overall requirements process to ensure the Practice and Provider accounts are configured to meet the business needs, providing functional and technical guidance to ensure smooth delivery of service
  • Assists with creation and maintenance of Provider-facing tools and asset to aid training and onboarding
  • Communicates Provider Service updates with team members and management
  • Utilizes sound judgment in assessing account health; identifying, mitigating and resolving issues and risks to on-time, quality delivery
  • Provides ongoing support and management of Provider accounts, new business initiatives, software upgrades, and enhancements
  • Partners with Population Health and Professional Services teams to support account growth and drive ongoing project activities in support of organizational goals
  • Contributes to continuous process improvements within the Professional Services organization

Qualifications

  • 2+ years of project and service management and/or consulting experience concurrently managing multiple projects in a technical and cross-functional environment, leading Practice Providers and team members through complex system implementations and integrations with aggressive delivery deadlines
  • Proven experience in healthcare industry with specific exposure to Providers and their Physician Practices is preferred
  • Exceptional communication, team building, process development and cross-functional collaboration skills
  • Outstanding time management and organization skills
  • Ability to utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the Practice, Providers or project team, or senior management
  • Fluency with Microsoft Office Project, Excel, Word, PowerPoint, Visio, Salesforce, and Survey Monkey
  • MBA and/or Project Management Professional (PMP®) certification preferred

Additional Information

Your Team:

Should you join American Well and the Professional Services team, you can expect:

Work hard play hard is definitely the mentality of the Professional Services team. We are the movers and the shakers in the American Well pyramid. Tasked with advancing client goals, workflows, and overall experience, thinking “outside of the box” is the only consistency each day on the Professional Services Team!

Comprised of five key areas of focus - Health Systems, Health Plans, Employers, Strategic Accounts, and a Project Management Office - this poised, articulate and fast-paced team is the driving force between our clients and American Well’s revolutionary technology. Each specialized area within the Professional Services team has a common goal of managing an effortless and efficient user experience from behind the scenes; this team bridges the gap between the wants and needs of each unique client, putting them into action.

Telehealth is a new, exciting and evolving technology, changing the healthcare world. If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members…. We can’t wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home. 

Brief Overview:

The Customer Support Specialist will play a critical role in the success of our relationship with our enterprise clients and end users of our technology. The Customer Support Specialist will troubleshoot and resolve complex customer issues in a timely manner. Strong communication, creative problem solving and a passion for customer service are all key attributes for this role. Specifically, the Customer Support Specialist will:

Job Description

  • Provides Tier 2 technical and application support through email, phone and our help desk ticketing system.
  • Troubleshoots and resolves escalated tickets from American Well's Tier 1 customer support team and our Enterprise client's Tier 1 support teams.
  • Monitors ticket tracking system to ensure tickets are being logged and updated according to best practices. Ensures all tickets requiring follow-up work are resolved.
  • Escalates tickets when appropriate to Tier 3 support. Coordinates Tier 3 troubleshooting to ensure tickets are closed in a timely manner. 
  • Communicates and follows up with customers within acceptable time frames
  • Works closely with other internal organizations including professional services, account management, technology, product and finance to ensure our customer's issues are resolved as quickly as possible and to ensure they receive the best customer service possible 
  • Develops documentation for internal and external support knowledge bases. Documentation includes support oriented updates on new product features and client configurations as well as best practices for resolving common issues.

Qualifications

  • Bachelor's degree
  • Excellent interpersonal and customer service skills
  • Comfortable understanding and explaining software products to diverse audiences
  • High energy level, enthusiastic and eager to do what is necessary to be successful 
  • Motivated and capable of working independently with minimal supervision
  • Demonstrated ability to learn quickly and use critical thinking and problem solving to troubleshoot complex support issues. 
  • Excellent verbal and written communication skills
  • Willing to work unpredictable hours and work against tight deadlines 
  • Prior web-based and mobile application software support experience preferred

Additional Information

Should you join American Well as a Customer Support team employee, you can expect:

The Customer Support Team is a growing organization within American Well. This team exuberates excellent communication skills with all levels of management, excels at multi-tasking and displays A+ problem-solving skills. 

Lead by the Director of Customer Support, the Customer Support Specialist tasks change daily as our product evolves. Working closely with internal teams, as well as with external clients and patients, trouble-shooting is a large part of this role.  As the department expands, the opportunities for specialized roles are developed from within. 

Telehealth is a new, exciting and evolving technology, changing the healthcare world, If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members...We can't wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We develop, deploy and maintain our core product in-house, allowing for product changes to be recommended, requested, and implemented based on growing company, provider, and consumer/client needs. We make the hard work of healthcare look easy, and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick-up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home. 

Brief Overview:

The Customer Support Specialist will play a critical role in the success of our relationship with our enterprise clients and end users of our technology. The Customer Support Specialist will troubleshoot and resolve complex customer issues in a timely manner. Strong communication, creative problem solving and a passion for customer service are all key attributes for this role. Specifically, the Customer Support Specialist will:

Job Description

  • Provides Tier 2 technical and application support through email, phone and our help desk ticketing system.
  • Troubleshoots and resolves escalated tickets from American Well's Tier 1 customer support team and our Enterprise client's Tier 1 support teams.
  • Monitors ticket tracking system to ensure tickets are being logged and updated according to best practices. Ensures all tickets requiring follow-up work are resolved.
  • Escalates tickets when appropriate to Tier 3 support. Coordinates Tier 3 troubleshooting to ensure tickets are closed in a timely manner. 
  • Communicates and follows up with customers within acceptable time frames
  • Works closely with other internal organizations including professional services, account management, technology, product and finance to ensure our customer's issues are resolved as quickly as possible and to ensure they receive the best customer service possible 
  • Develops documentation for internal and external support knowledge bases. Documentation includes support oriented updates on new product features and client configurations as well as best practices for resolving common issues.

Qualifications

  • Bachelor's degree
  • Excellent interpersonal and customer service skills
  • Comfortable understanding and explaining software products to diverse audiences
  • High energy level, enthusiastic and eager to do what is necessary to be successful 
  • Motivated and capable of working independently with minimal supervision
  • Demonstrated ability to learn quickly and use critical thinking and problem solving to troubleshoot complex support issues. 
  • Excellent verbal and written communication skills
  • Willing to work unpredictable hours and work against tight deadlines 
  • Prior web-based and mobile application software support experience preferred

Additional Information

Should you join American Well as a Customer Support team employee, you can expect:

The Customer Support Team is a growing organization within American Well. This team exuberates excellent communication skills with all levels of management, excels at multi-tasking and displays A+ problem-solving skills. 

Lead by the Director of Customer Support, the Customer Support Specialist tasks change daily as our product evolves. Working closely with internal teams, as well as with external clients and patients, trouble-shooting is a large part of this role.  As the department expands, the opportunities for specialized roles are developed from within. 

Telehealth is a new, exciting and evolving technology, changing the healthcare world, If you are passionate about healthcare, and would like to be surrounded by energetics, innovative team members...We can't wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We develop, deploy and maintain our core product in-house, allowing for product changes to be recommended, requested, and implemented based on growing company, provider, and consumer/client needs. We make the hard work of healthcare look easy, and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick-up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Network Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Network Engineer will play a critical role in Hosting Department. Specifically, the Senior Network Engineer will be responsible for ongoing engineering and operations work in support of our corporate and production networks. The Senior Engineer will need to come prepared to work independently and as part of a team, create and update documentation, and make production changes in a safe and controlled manner. The ability to be plan work and execute on-schedule is a must.

Job Description

•    BSEE/BSCS or equivalent degree.
•    Minimum 5 years’ experience in a production network environment.
•    CCIE, CCNP, CCNA certification preferred.

Qualifications

  • Cisco ASA configuration
  • Cisco Firepower Threat Defense
  • Cisco Firepower Management Center
  • Cisco IPS, URL filtering and AMP experience
  • Cisco switching and routing

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
 
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Application Support Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Application Support Engineer will play a critical role in Hosting. Specifically, the Application Support Engineer will be responsible for the installation, upgrades and support of all production and pre-production applications and systems hosted by American Well. Work involves installation and management of the American Well applications, advanced application debugging, patch and upgrade management, and server administration, some of which requires off-hours maintenance windows.

Job Description

  • Deploy and manage all American Well Applications and third party software in our hosted environments
  • Ensure timely installation of operating system and application upgrades
  • Maintain all supporting components such as monitoring, alarming and performance analysis systems
  • Perform performance analysis on the American Well applications.
  • Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues
  • Perform system administration tasks on all application platforms in the hosted Application Services Platform (ASP).
  • Create detailed implementation plans and Method of Procedure documentation to be followed as part of the company’s change control policy.
  • Provide afterhours on call support to issues as they arise.

Qualifications

  • BSEE/BSCS or equivalent degree.
  • 0-2 years’ experience in a production application environment.
  • Experience with real time transaction processing and web applications
  • Microsoft and RedHat OS experience is strongly preferred
  • VMware experience is strongly preferred
  • Prior experience with java application support is preferred
  • Scripting and monitoring systems experience is a plus
  • SAN Storage experience is a plus
  • Experience with SwiftMQ/ JMS, WebLogic, Crystal Reports is a plus
  • Experience with mobile applications is a plus
  • Ability to learn quickly, take the initiative, and work in a fast-paced dynamic environment is essential
  • Ability to quickly isolate hardware and software issues and drive these issues to resolution
  • Understand the importance of and able to perform engineering tasks using industry best practices governing change control, security, and confidential data handling
  • Ability to work both independently and as a lead contributor to a team

Additional Information

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Hosting Operations Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Hosting Operations Engineer will play a critical role in the Hosting Department. Specifically, the Senior Hosting Operations Engineer will drive best practices in hosting, performance optimization and production operations. Working both within the hosting team and across the American Well organization to bring effective tools and automation and to provide more efficient and reliable delivery of our SaaS application. 

Job Description

  • 24x7 On-call rotation participation
  • Occasional off-hours support for critical production systems
  • Ability to follow best practices, working independently and as part of a focused operations team
  • Understanding of security essentials and standards (such as HIPAA, CIS, PCI)
  • Strong cross functional communication skills, with the ability to build trust and collaboration across functional silos

Qualifications

  • 2 – 5 years of experience working as a Production DevOps Engineer or similar position
  • Strong experience with scripting, especially in Python, and with API integrations
  • Familiar with version control systems like Git, SVN, or Bitbucket
  • Familiar with automated deployment and provisioning tools (e.g. Ansible, Chef, Puppet, Foreman, etc.)
  • Experience deploying and hosting applications in the cloud, especially AWS
  • Proficiency deploying containerized applications using Docker, or similar technologies.
  • Experience with LAMP stack and ELK stack systems a plus
  • BS in Computer Science or computer/systems engineering preferred

Additional Experience

  • Experience with web hosting security including SSL/TLS, penetration testing, etc.
  • Understanding of security administration in a Linux environment
  • Solid understanding of VMWare vSphere and ESXi, NSX a plus
  • Experience with distributed directory services such as FreeIPA, OpenLDAP
  • Experience in architecting and building systems for scalability, uptime and performance
  • Experience with F5 Load balancers and composing iRules

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional System Administrator. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The System Administrator will play a critical role in the Hosting department. Specifically, the System Administrator will monitor existing systems to ensure structural integrity and oversee the development and installation of new hardware and software.

Job Description

  • Assist in identify departmental needs and contribute to the overall technical direction.
  • Install and configure operating systems and other software and routinely test installed scripts
  • Ensure constant availability of technical resources
  • Design and implement security systems and redundant backups to maintain data safety
  • Write custom scripts, and improve existing scripts to reduce the need for human intervention
  • Continuous management and deployments of operating system patches
  • Create and maintain technical documentation
  • Provide technical direction to Application support staff

Qualifications

  • 4-6 years’ experience in system engineering and IT support required, with a primary focus on Linux based systems (Red Hat, CentOS)
  • Proven track record of success in installation and maintenance of LINUX-based software
  • Experience creating automated scripts and software
  • Experience and exposure to configuration management and orchestrating tools (e.g. Ansible, Chef, Puppet, Foreman, etc.)
  • Experience in containers deployments and docker
  • Exposure to Redis preferred
  • Exceptional networking skills and knowledge
  • Proven technical and non-technical communication skills
  • Willingness to sign confidentiality agreement and protect trade secrets

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Java Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Java Developer will play a critical role in working on our web-based online healthcare solution. Our software combines the best elements of the web, video, and telephony to bring patients and health care providers together in innovative new ways. Specifically, the Senior Java Developer will:

Job Description

  • Design and implement new functionality for American Well's flagship Online Care product
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review
  • Work with QA to understand and resolve defects
  • Identify gaps in requirements or designs and present options to address them
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals
  • Mentor Junior Developers

Qualifications

  • Excellent oral and written communication skills
  • 7+ years of server-side Java development experience
  • 3+ years of experience with HTML/CSS/JavaScript
  • Thorough knowledge of SQL and relational database concepts
  • Oracle preferred
  • Thorough knowledge of Hibernate or similar ORM
  • Knowledge of Spring Security & Spring MVC
  •  B, S. or equivalent degree in Computer Science or related field
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements
  • Authorized to work in the U.S. without sponsorship

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Java Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Java Developer will play a critical role in a fast-growing software company located in Boston's bustling financial district. We're looking for a full-time, mid-level Java EE developer to work on our web-based online health care solution. Our software combines the best elements of the web, video, and telephony to bring patients and health care providers together in innovative new ways.

Job Description

  • Design and implement new functionality for American Well's flagship Online Care Product.
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review. 
  • Work with QA to understand and resolve defects. 
  • Identify gaps in requirements or design, and present options to address them. 
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals. 

Qualifications

  • Excellent oral and written communication skills.
  • 3+ years of server-side Java development experience.
  • 1+ years of experience with HTML/CSS/JavaScript.
  • Thorough knowledge of SQL and relational database concepts. Oracle preferred.
  • B. S. or equivalent degree in Computer Science or related field.
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements.
  • Spring and Hibernate experience a plus.
  • Authorized to work in the U.S. without sponsorship.

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional QA Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The QA Engineer will play a critical role in the Quality Assurance department. This position is 60% remote, 40% based in our headquarters in Boston! Specifically, the QA Engineer will:

Job Description

•    Develop and execute test plans testing the company product, working in Agile environment
•    Develop automation frameworks using Selenium Web driver and mobile automation tools 
•    Execute and maintain the automated test scripts, assuring continuous testing process 
•   Collaborate with other engineers, communicating progress and challenges
and soliciting input from QA team, Development and Product Management 

Qualifications

•    2-3 years enterprise web software testing experience 
•    Experience working in Agile environment
•    Minimum 2 years of test automation experience using Selenium
•    Programming skills (Java) 
•    Good SQL knowledge is mandatory
•    Excellent analytical and problem-solving skills 
•    Strong troubleshooting skills 
•    Excellent communication skills 
•    Highly energetic, responsible, organized, self-disciplined, self-motivated, able to work with little or no supervision
•    BS/MS degree in Computer Science or Electrical Engineering

Additional Information

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization - Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Backend QA Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Backend QA Engineer will play a critical role in the Quality Assurance department. This position is 100% based in our headquarters in Boston! Specifically, the Backend QA Engineer will:

Job Description

  • Develop and execute test plans working in Agile environment, testing the company product with particular focus on the Backend functionality
  • Develop automation frameworks using Selenium Web driver and SOAP UI
  • Execute and maintain the automated test scripts, assuring continuous testing process
  • Collaborate with other engineers, communicating progress and challenges
  • and soliciting input from QA team, Development and Product Management

Qualifications

  • 3-4 years enterprise web software testing experience
  • 2-3 years data integration testing experience
  • Minimum 2 years of test automation experience using Selenium
  • Test automation experience using SOAP UI
  • Experience working in Agile environment
  • Excellent SQL knowledge is mandatory
  • Programming skills (Java, Groovy)
  • Excellent analytical and problem-solving skills
  • Strong troubleshooting skills
  • Excellent communication skills
  • Highly energetic, responsible, organized, self-disciplined, self-motivated, able to work with little or no supervision
  • BS/MS degree in Computer Science or Electrical Engineering

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization - Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Application Support Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Application Support Engineer will play a critical role in Hosting. Specifically, the Application Support Engineer will be responsible for the installation, upgrades, and support of all production and pre-production applications and systems hosted by American Well. Work involves installation and management of the American Well applications, advanced application debugging, patch and upgrade management, and server administration, some of which requires off-hours maintenance windows.

Job Description

  • Deploy and manage all American Well Applications and third party software in our hosted environments
  • Ensure timely installation of operating system and application upgrades
  • Maintain all supporting components such as monitoring, alarming and performance analysis systems
  • Perform performance analysis on the American Well applications.
  • Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues
  • Perform system administration tasks on all application platforms in the hosted Application Services Platform (ASP).
  • Create detailed implementation plans and Method of Procedure documentation to be followed as part of the company’s change control policy.
  • Provide afterhours on call support to issues as they arise.

Qualifications

  • BSEE/BSCS or equivalent degree.
  • 0-2 years’ experience in a production application environment.
  • Experience with real time transaction processing and web applications
  • Microsoft and RedHat OS experience is strongly preferred
  • VMware experience is strongly preferred
  • Prior experience with java application support is preferred
  • Scripting and monitoring systems experience is a plus
  • SAN Storage experience is a plus
  • Experience with SwiftMQ/ JMS, WebLogic, Crystal Reports is a plus
  • Experience with mobile applications is a plus
  • Ability to learn quickly, take the initiative, and work in a fast-paced dynamic environment is essential
  • Ability to quickly isolate hardware and software issues and drive these issues to resolution
  • Understand the importance of and able to perform engineering tasks using industry best practices governing change control, security, and confidential data handling
  • Ability to work both independently and as a lead contributor to a team

Additional Information

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Technical Support Lead. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview

The Technical Support Lead will play a critical role on the Technical Support Team. American Well is seeking a Technical Support Lead who wants to be part of a dynamic software development organization. We are looking for someone who is capable of owning the process of isolating the root cause of problems reported by customers while collaboration with our QA, Hosting, and Development teams. This individual will serve as the team lead and will direct the troubleshooting activities of 2 or 3 other Tech Support Engineers while also serving as point person for the team. This individual must be focused, responsive, and committed and possess excellent communication skills. Specifically the Technical Support Lead will:

Job Description

  • Serve as the team lead for the R&D Tech Support team (level 4 support for our product family)
  • Coordinate troubleshooting efforts of the other Tech Support Engineers
  • Perform root cause analysis on issues escalated to R&D
  • Communicate with internal and external customers to gather details, assess impact, and coordinate solutions and workarounds
  • Communicate status and impact to R&D managers
  • Collaborate with the development and QA teams to reproduce and characterize reported issues, file defects, and coordinate test coverage
  • Analyze server application and access logs to identify user activity and system state
  • Create SQL queries to gather relevant data

Qualifications

•    Significant experience analyzing application logs
•    Significant experience troubleshooting networked application functionality
•    Proven understanding of client-server application architecture
•    Proven structured problem solving skills
•    Proven ability to multi-task and work through problems independently
•    Excellent written and verbal communication skills
•    Experience writing and debugging SQL statements, JavaScript, and Java
•    Experience with Oracle, MySQL, PostgreSQL or other relational database
•    BA in Computer Science or equivalent

Additional Information

Your Team

Should you join American Well and the R&D team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Integration QA Engineer.  We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Integration QA Engineer will play a critical role in Integration QA Engineer. 

Job Description

  • Create, execute and maintain test plans, methods and test cases to inspect and verify multiple client implementations according to specifications.
  • Align closely with the Technical Services team and apply prior experience to ensure sound design and well-defined requirements as they relate to thorough functional use cases and test scenarios.
  • Estimate efforts, identify risks, and participate in project planning and status meetings.
  • Monitor and enforce the established deployment processes and policies working with our Hosting team.
  • Apply QA expertise to establish the right depth and breadth of test criteria necessary to certify integration scenarios.
  • Efficiently execute test cases, document outcomes and track all defects to resolution.

Qualifications

  • Minimum 5 years of QA experience is required
  • Experience working in Agile environment
  • Strong knowledge of scripting languages (Groovy, JavaScript, Python, …)
  • Test automation experience using SOAP UI and Selenium
  • Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
  • Strong problem solving and analytical skills

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization -  Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with a particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional SDK Technical Lead. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview

The SDK Technical Lead will play a critical role in Technical Services department. Specifically, the SDK Technical Lead will be the liaison between clients and American Well for SDK development projects.  Conduct discovery sessions to understand, document and convey client technical architecture, intended American Well platform use cases and the applicable design to facilitate their implementation. Become a Subject Matter Expert in the American Well “out of box” platform and utilize your expertise to recognize the need for custom development and advise clients on the best design and specifications to achieve their goals.  Working hand in hand with development and Professional Services, be accountable for the delivery of a holistic, quality and timely integrated solution.

Job Description

•    Help American Well Customers implement Mobile Apps using the American Well SDK 
•    Get new SDK customers up to speed quickly on SDK capabilities via training sessions, presentations and hands-on sessions to ensure customer success.
•    Mentoring on SDK app development and answering Client questions 
•    Document and teach SDK app development best practices
•    Partner with customers to create innovative SDK Apps that meet their needs and support them throughout development efforts.
•    Contribute to a better SDK offering via feature feedback and suggestions from clients. 
 

Qualifications

•    Experience in mobile interface design and development
•    Minimum 2 years’ experience building mobile apps using the iOS SDK and XCode
•    Minimum 2 years’ experience building mobile apps using the Android SDK and Android Studio 
•    Experience with Cocoa / UIKit
•    Experience completing an application and seeing it through full life cycle of development
•    Have shipped at least one iOS app and one Android app– the more sophisticated the better
•    Solid understanding of Xcode, Android Studio, Google Play Store and the Apple App Store approval process
•    Strong relationship management experience particularly influencing others in a decision process; comfortable engaging with all levels of a client organization including C-suite.
•    Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high intensity start up environment
•    Excellent oral and written communications skills – expert listening and documentation skills are a must.
•    Comfortable engaging or leading sessions without having all the information on hand. Demonstrates agility and welcomes change.
•    BS/MS in Computer Science or equivalent

Additional Information

Your Team

Should you join American Well and the Technical Services team, you can expect:

The R&D organization is a multi-disciplinary team of engineers, QA and Technical Services dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

As a team within the R&D organization, Technical Services delivers client specific platform configurations, custom reporting needs, and integration solutions enabling our platform to work hand in hand with third party systems across our customer base. We love to troubleshoot and diagnose production defects, innovate to expand our out–of-the-box platform and work directly with clients.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional QA Security Analyst. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The QA Security Analyst will play a critical role in the Quality Assurance department. Specifically, the QA Security Analyst will collaborate with the development team to assess security. This is a highly creative and collaborative role that provides the right candidate with a unique opportunity to guide the development and testing of an industry leading TeleHealth platform.

Job Description

  • Work closely with the development team to build an expert understanding of the architecture and operation of our platform to fully validate our security model and protections
  • Ensure compliance with security best practices for new feature development through code reviews and testing
  • Conduct regular info sessions for the engineering team on best practices, common pitfalls, and new vulnerabilities and threats
  • Regularly audit and report on known vulnerabilities in 3rd party libraries
  • Collaborate with our operational security team on regular internal and 3rd party security audits

Qualifications

  • Demonstrated detailed technical knowledge of techniques, standards and state-of-the art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation
  • Demonstrated expertise of the relevant client/server technologies (Web applications, Web services, Relational databases) and of related network/web protocols
  • Application development background and platform security knowledge (Java and J2EE, Objective C, Javascript/browsers)
  • Experience with mobile platforms is a plus (iOS, Android)
  • Vulnerability and threat management experience
  • Excellent understanding of software design techniques
  • Experience with Black Duck or other security audit tools
  • Experience with various security tools and products (WebScarab, Fortify, AppScan, Nessus, etc)
  • Excellent verbal and written communication and collaboration skills
  • Ability to work in a fast-paced environment
  • 5+ years of experience in Security Testing

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization -  Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Manager, Performance Team. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Job Description

Brief Overview

The Manager, Performance Team will play a critical role in guiding a cross-functional team of developers and QA engineers dedicated to analyzing and optimizing the performance of our application ecosystem. In this role, you will function as the team manager responsible for driving the efforts of the team forward, communicating key development and testing milestones to the boarder team, interfacing with the engineering managers to coordinate performance related work, and interfacing with our Hosting group to understand system performance in production. Specifically the Manager, Performance Team will:

Core Responsibilities

•    Manage the daily workload of the cross-functional performance team (development & QA)
•    Perform sprint planning following an Agile Scrum methodology
•    Lead daily performance team standup meeting
•    Plan and coordinate product performance benchmarking efforts
•    Plan and coordinate product load testing efforts
•    Coordinate with Development and QA managers to address identified performance bottlenecks
•    Coordinate the definition and communication of key performance indicators between the Hosting group and the performance team
•    Coordinate the communication of key performance indicators throughout the product development lifecycle
•    Coordinate ongoing training and evangelization efforts by the performance team members for the full development and QA organizations
•    Manage performance team member's job performance – bi-weekly 1:1 meetings, annual performance reviews, career and skills growth plans

Qualifications

•    Minimum 5 years of team management experience
•    BS/MS degree in Computer Science/Engineering
•    Excellent written and verbal communication skills
•    Proven ability to collaborate and drive team collaboration
•    Experience managing a development team using Agile Scrum methodology
•    Experience developing user stories, story point estimates, and task breakdowns
•    Experience developing test plans, test matrices, and schedules
•    Knowledge of Web and Application servers (Tomcat)
•    Knowledge of clustered web application architecture

Additional Information

Your Team:

Should you join American Well and the R&D team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Business Development Associate, Health Plan. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Business Development Associate, Health Plan will play a critical role in Marketing Department. Specifically, the Business Development Associate, Health Plan will work within our marketing and sales organization to develop new business leads and qualify opportunities. He or she will help to devise inbound and outbound marketing strategies, contact prospective buyers via email and phone, demonstrate our product, provide information to prospects and consultants about our value proposition, and work with senior sales executives to close business. This is a terrific opportunity for an individual with 2-5 years’ experience who is looking to develop their career in sales and marketing within the healthcare IT industry.

Job Description

  • Identify, develop, and contact appropriate individuals at target organizations
  • Execute email and phone outreach/follow up to leads generated through marketing channels, including webinars, conferences, email campaigns, and inbound web visitors
  • Respond to prospect inquiries, share our value proposition, and qualify leads in health systems market
  • Demonstrate our telehealth product to prospective buyers one on one and at events
  • Nurture existing leads to drive progression to the sales funnel
  • Represent the company at industry events, setting up and holding meetings with prospective customers
  • Achieve daily targets for lead generation activity
  • Achieve quarterly targets for converting qualified opportunities
  • Understand prospects’ business and their buying objectives
  • Ensure smooth & informed transition of qualified opportunities to Sales Directors
  • Collaborate with Marketing and Sales colleagues to identify new lead generation channels and support execution as needed
  • Get involved in other marketing projects, such as market analyses, marketing material

Qualifications

  • 2-5 years’ experience, preferably in healthcare IT sales or marketing roles
  • Strong verbal and written communication skills
  • Ambitious, detail-oriented, self-starter, goal-oriented
  • Desire to quickly learn through on-the-job experience
  • Thrives in goal-driven, fast-paced environment
  • Preferred skills:
    • Salesforce CRM
    • LinkedIn
    • Sales tools like Marketo, HubSpot, Yesware
    • Contact databases such as Definitive, OneSource, Hoovers
    • Excel, Word, PowerPoint
  • Healthcare industry background
  • Comfortable with technology – comfortable doing a live demo once trained
  • Team player, able to work across the organization

Additional Information

Your Team:

Should you join American Well and the Marketing team, you can expect:

The marketing team is a collaborative, data-driven and creative team comprised of; corporate communications, corporate marketing, client marketing, and consumer marketing. Because American Well is the leader in a fast-growing industry, we have the dual opportunity and challenge of building our brand while we simultaneously educate and excite people about telemedicine. We are the company’s – and our clients – go-to marketing agency. We’re responsible for company branding and promotion, customer utilization and success, prospect and product marketing, as well as supporting client retention and business development through outreach, strategy, content, and events.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Total Rewards and HR Systems. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director, Total Rewards and HR Systems will play a critical role in Human Resources Department. Specifically, the Director, Total Rewards and HR Systems will Develop and continually advance compensation and benefits strategies and programs to align with business strategy and ensure the right mix and offerings are available to attract and retain an innovative, high caliber workforce around the world. These include health, wellness, retirement, base pay, incentives (cash and equity), annual merits aligned with performance and other rewards and perquisites that are aligned with the corporate strategies.

Job Description

•    Collaborate and provide guidance to HR Leadership, the Executive Team, and Talent Acquisition function regarding compensation solutions, issues, evaluating new positions, grade levels, job descriptions, promotions and transfers. 
•    Ensure that the Company is in compliance with all compensation and benefits laws and regulations. 
•    Manage and negotiate with brokers and third party solution providers. 
•    Develop and implement a comprehensive communication strategy for total rewards programs. 
•    Stay abreast of compensation and benefits trends. Develop and participate in compensation/benefits surveys in order to gain an understanding of market trends and changing conditions. Assess findings and impact on the Company. Prepare statistical data and reports concerning benefits/compensation activities, programs or results. Ensure monthly, quarterly and annual reports are developed in an effective and timely manner. Assess report findings and make recommendations to management as needed. 
•    Develop and lead the process for all benefits related requests for proposals/negotiation with vendors of health, dental, life insurance, etc. This person will be the primary contact with domestic benefits broker on all benefit issues. Includes monthly and annual review of health benefits, costing, plan design changes, etc. 
•    Champion the audit of compensation and benefits programs. Coordinate with outside agencies as required. Make corrective judgments and recommendations regarding corrective actions to management. Determine compliancy with legal requirements and analyze, and recommend compliance actions for new and evolving compensation legislation. 
•    Identification, selection, and implementation of a global HRIS platform for America well. 
•    Manage the HRIS environment, enable American Well’s talent agenda while improving the employee and manager experience, and providing improved decision making to the business.

Qualifications

•    Bachelor’s degree or equivalent required. Advanced degree preferred. 
•    Must have a successful track record of leading the total rewards function for a global, high tech, publicly traded organization 
•    10+ years of benefits, compensation, and HRIS related experience with a minimum of 3 years of leadership and executive compensation experience.
•    Experience with compensation & benefit design and execution and in emerging geographical markets is a significant plus.
•    Highly developed interpersonal, communication and presentation skills with the ability to explain, influence, listen, instruct, give clear feedback, and ask good questions 
•    Must have strong analytical skills and the ability to translate technical analysis into executive presentations. 
•    Innovative thinking and problem solver 
•    Strong influencer and communicator at all levels of the organization up through and including the CEO, Compensation Committee, and the Board of Directors. 
•    Leadership skills balanced with readiness to play a hands-on role 
•    Ability to think globally, strategically, and objectively and experience developing and implementing large scale projects and change initiatives 
•    Ability to link actions to the company strategy and performance 
•    Strong business acumen and solid understanding of the financial, legal and tax implications on compensation and benefits programs 
•    Team player, motivated and eager to create value for the Company 

Additional Information

Your Team:

Should you join American Well and the Human Resources team, you can expect:

If you are looking to join a fun, energetic HR team where you can learn and grow, look no further!  We are a small, yet efficient team all working together to make American Well a great place to work!  The team is aligned with leadership and focused on both the candidate and the employee experience.  Our focus is building and executing culture, employee engagement, retention and continuous learning initiatives.   We have a work hard/play hard environment and truly enjoy coming into work to not only hang out with each other but create new ideas to make American Well great. Come join the fun!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • •       Three weeks of vacation time
  • •       401K match
  • •       Competitive healthcare, dental and vision insurance plans
  • •       Free gym access – on-site
  • •       Prime office space with views overlooking all of Boston
  • •       Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Vice President, Pharma Partnerships. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Vice President, Pharma Partnerships will play a critical role in Corporate Development department. Specifically, the Vice President, Pharma Partnerships will develop, close and manage new collaborations with major pharma, biotech and device companies. The VP will be responsible for identifying attractive candidates, developing the relevant business proposition and pitch, building senior relationships, negotiating and closing deals, and managing key aspects of the relationships post contract. This position focuses primarily on developing new needle-moving opportunities and major strategic partnerships for the company both in the core healthcare delivery market and in new verticals like consumer technology, pharma, retail, government, and international. Deals are a combination of large sales opportunities, strategic relationships, and channel partnerships. Corporate Development is also responsible for M&A and fundraising and for developing corporate strategy. As such, the candidate will be expected to contribute to and lead such efforts as appropriate, based upon company priorities.

Our team culture is based around senior executive relationships, creative and entrepreneurial business propositions, white glove service, and highly polished written and verbal communications – all focused on developing and maintaining major strategic partnerships that complement and extend the scope of our traditional sales force. Given the size, importance, and innovative nature of such relationships, we collaborate regularly and closely with the functional leadership across the company.

Job Description

  • Surface, evaluate, prioritize, manage and take overall responsibility for a pipeline of pharma/biotech/device prospects
  • Initiate and develop relationships with target executives who are key influencers and decision makers
  • Develop highly polished written and visual presentations both for the general market and for specific high value prospects
  • Create relevant business and pricing models, both general and prospect-specific
  • Draft proposals, negotiate business terms and close contracts from start to finish
  • Take accountability for relationship success through implementation, launch and go-live of key deals
  • Assume leadership role in strategic planning processes, board decks, and investor proposals

Qualifications

  • Deep knowledge and experience in the pharma, biotech, and medical device markets; experience with digital health and technology background an added plus
  • Polished oral and written communications – particularly the ability to tell a compelling, strategic business story in both words and powerpoint visualizations
  • Rigorous business thinker with the ability to both think stratetically and work analytically, including facility with quantitative modeling and business planning
  • Creative and inspiring leader and communicator with the ability to draw in others – clients, prospects, teammates – to the general vision and specific opportunities at hand
  • Excellent team player, with proven track record, capable of working with both senior and junior colleagues, both within Corporate Development and with other American Well functional areas
  • Ability to juggle and complete multiple, competing priorities in a fast-paced, fluid working environment
  • Self-motivated with strong work ethic, committed to meeting the goals of the team and company in a fast-changing industry and business environment

Minimum Requirements

  • At least 10 years of experience in pharma/biotech, including 5+ years of consultative sales leadership or corporate development; other direct healthcare experience a plus
  • 3+ years of management consulting, PE, VC, or I-Banking experience at a top-tier firm with significant experience in corporate strategy and/or M&A
  • Proven track of leading and closing major, strategic deals, and partnership
  • Proven track record of building strong, executive relationships with prospects and customers
  • Excellent verbal, written, and visual communication skills
  • Proven track record of critical strategic thinking, especially creative strategies for rapid growth
  • Knowledge of and experience with leading-edge consumer technologies a plus
  • BA in economics, finance, math or other quantitative/analytic field
  • MBA or another advanced degree from top professional or graduate schools

Additional Information

Your Team:

Should you join American Well and the Corporate Development team, you can expect:

Corporate Development is a fast-paced, dedicated team focused on shaping the present and future of American Well. We are seeking strategic thinkers with strong analytical proficiency, a flair for creative writing and problem-solving to work alongside us in a hard-working environment. Whether whiteboarding new business models or negotiating game-changing partnerships, expect to work closely with our executive team and for each day to bring a new set of exciting challenges. Our current priorities include developing strategic partnerships, closing large deals, working with strategic accounts, pursuing international opportunities, evaluating M&A opportunities, shaping corporate strategy, and working closely with the company’s executive leadership and other key American Well stakeholders.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Java Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Java Developer will play a critical role in a fast-growing software company located in Boston's bustling financial district. We're looking for a full-time, Java developer to work on our web-based online healthcare solution. Our software combines the best elements of the web, video, and telephony to bring patients and health care providers together in innovative new ways.

Job Description

  • Design and implement new functionality for American Well's flagship Online Care Product.
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review. 
  • Work with QA to understand and resolve defects. 
  • Identify gaps in requirements or design, and present options to address them. 
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals. 

Qualifications

  • Excellent oral and written communication skills.
  • 3+ years of server-side Java development experience.
  • 1+ years of experience with HTML/CSS/JavaScript.
  • Thorough knowledge of SQL and relational database concepts. Oracle preferred.
  • B.S. or equivalent degree in Computer Science or related field.
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements.
  • Spring and Hibernate experience a plus.
  • Authorized to work in the U.S. without sponsorship.

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Network Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Network Engineer will play a critical role in the Hosting Department. Specifically, the Senior Network Engineer will join our Hosting team to support our 24/7 SaaS operations. The Senior Network Engineer is responsible for supporting American Well's production and corporate networks. Work involves network architecture, engineering, including support of all network components including switches, routers, firewalls, F5 load balancers, wireless access points and various security platforms.

Job Description

  • Administer all Cisco network equipment including firewalls, switches, routers, VPN, wireless access points, etc.
  • Implement firewall, switch and router ACLs, provision VLANs, and manage routing changes as needed.\
  • Build and maintain highly fault tolerant networks capable of supporting 99.999% uptime requirements.
  • Perform in-depth traffic engineering and network performance analysis.
  • Provide detailed reports and ensure proactive expansion or tuning is performed.
  • Administer load balancers and related software including F5 LTM, GTM, ASM, APM, AFM.
  • Participate with security intrusion/penetration testing exercises 
  • Perform firewall administration and maintenance as needed.
  • Perform regular backup and recovery exercises on all network and security equipment.
  • Ensure the proper implementation of comprehensive network management and monitoring system. 
  • Network documentation and Visio experience. 

Qualifications

  • BSEE/BSCS or equivalent degree.
  • Minimum 5 to 10 years of relevant technical experience in a production network environment.
  • Cisco certifications (CCNP, CCIE) strongly preferred.
  • Demonstrated ability to prioritize and coordinate network engineering tasks/projects in a live, production, fast-paced environment with minimal supervision under tight deadlines.
  • Ability to quickly isolate issues and drive them to resolution.
  • The candidate must be able to perform engineering tasks using industry best practices and work both independently and as a contributor to a team.
  • Advanced experience with Cisco switches, routers and firewalls

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior iOS Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior iOS Engineer will play a critical role on the Engineering team, working on a technology that is re-inventing healthcare as you know it today. Specifically, the Senior iOS Engineer will have a passion for mobile development. You recognize the importance of getting the details right. You want to build products that not only are appealing but that also make a big difference on the quality of people’s lives. We need people just like you as we continue to expand our portfolio of iOS applications.

Our iOS engineers need to be expert iOS coders.

Job Description

  • Design, implement and maintain iOS applications using REST web services
  • Responsible for architecting, developing, and supporting American Well’s iOS Telehealth product
  •  Conducts analysis of organizational needs and goals for the development and implementation of the product
  • Able to work independently on compressed schedules in a fast-paced environment to meet demand.
  • Recognizes process or programming inefficiencies, and recommends improvements.

Qualifications

  • Minimum 4 years’ experience building mobile apps using the iOS SDK and XCode
  • BS/MS in Computer Science or equivalent.
  • Experience in mobile interface design and development
  • Experience with Cocoa / UIKit
  • Experience completing an application and seeing it through full life cycle of development
  • Experience with Cocoa/UIKit
  • Have shipped at least one iOS app – the more sophisticated the better
  • Understand XCode
  • Comfortable working in a team environment
  • Proven track record to deliver solutions on time
  • Strong in communication and documentation

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, iOS Development. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director, iOS Development will play a critical role in Research & Development Department. Specifically, the Director, iOS Development will lead our iOS product teams to produce amazing experiences for patients and physicians by leading a truly talented and diverse development team.

Job Description

  • Lead world-class iOS teams through formidable app design, thoughtful implementation, and maintenance
  • Code masterfully in: Objective C, Swift, iOS, Mac, Xcode
  • Own American Well’s iOS development from soup to nuts
  • Shatter technical road blocks on the way to project delivery
  • Analyze the product road map to resource for the long term
  • Thrive in a fast-paced environment
  • Correct process inefficiencies with Scrum skills
  • Supply your keen technical insight at every opportunity

Qualifications

  • Minimum 4 years’ experience building mobile apps using the Xcode IDE
  • BS/MS in Computer Science or equivalent
  • Experience in mobile interface design and development
  • Experience completing a mobile application and seeing it through a full life cycle of development and support

BONUS SKILLS:

  • Enterprise web application development in Java
  • Automated mobile testing

Additional Information

Your Team:

Should you join American Well and the Research & Development team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Mac Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Mac Developer will play a critical role in Engineering Department. Specifically, the Mac Developer will have expertise in the Mac OS X platform and Cocoa development environment. We need an independent, self-motivated leader who possesses an uncanny willingness to be creative and advance the product development process. The ideal candidate has a natural ability to find simple, elegant solutions to complex problems and can review code from a theoretical perspective to ensure its correctness. This position requires someone who is highly detailed and accurate, yet focused on our goals at the macro level. This is a great opportunity to make a major impact at a small company, and immediately see the results of your efforts.

Job Description

Core Responsibilities:

  • Enhance and maintain an existing codebase of internal frameworks and applications written in Objective-C (Cocoa).

Qualifications

Qualifications:

Strong grasp of traditional CS paradigms and solutions

Object-oriented design principles (MVC)

Xcode Development Environment

Objective-C Programming Language

Cocoa frameworks and concepts

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • • Three weeks of vacation time
  • • 401K match
  • • Competitive healthcare, dental and vision insurance plans
  • • Free gym access – on-site
  • • Prime office space with views overlooking all of Boston
  • • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional QA Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The QA Manager will play a critical role in QA department. Specifically, the QA Manager will be charged with coordinating and driving testing efforts of QA team. In this role, you will also function as a leader, providing guidance to QA engineers, as well as interfacing with other development and QA managers to coordinate related testing activities.

Job Description

  • Manage the daily workload of the QA team
  • Coordinate development and maintenance of testing framework
  • Define testing strategy and plans
  • Establish test coverage metrics and tracking
  • Research and implement testing and analysis tools, promote best practices
  • Actively participate in Agile development process, review test plans, define approach and determine the efforts
  • Provide leadership and technical guidance to QA engineers to ensure high quality deliverables
  • Coordinate the communication of key quality indicators throughout the testing lifecycle
  • Collect test data and report on test results. Collaborate with other QA and Development teams on product test planning and organization
  • Coordinate with Development and QA managers to address identified quality issues
  • Regularly report on progress to the Engineering group leadership
  • Manage the job performance of QA team members – 1:1 meetings, annual performance reviews, career and skill growth plans

Qualifications

• 7+ years of QA experience
• Minimum 5 years of QA management experience
• Experience in defining and implementing testing frameworks across multiple platforms
• Experience managing a team using Agile Scrum methodology
• Experience developing test plans, test matrices, and schedules
• Knowledge of modern test solutions and tools
• Excellent mentorship and guidance skills
• Excellent written and verbal communication skills
• Ability to drive team collaboration
• BS/MS degree in Computer Science/Engineering

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization - Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Network Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Network Engineer will play a critical role in Hosting Department. Specifically, the Senior Network Engineer will be responsible for ongoing engineering and operations work in support of our corporate and production networks.   The Senior Engineer will need to come prepared to work independently and as part of a team, create and update documentation, and make production changes in a safe and controlled manner.  The ability to be plan work and execute on-schedule is a must.

Job Description

  • BSEE/BSCS or equivalent degree. 
  • Minimum 5 years’ experience in a production network environment. 
  • CCIE, CCNP, CCNA certification preferred.

Qualifications

  • Cisco ASA configuration
  • Cisco Firepower Threat Defense
  • Cisco Firepower Management Center
  • Cisco IPS, URL filtering and AMP experience
  • Cisco switching and routing

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Application Support Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Application Support Engineer will play a critical role in Hosting. Specifically, the Application Support Engineer will be responsible for the installation, upgrades, and support of all production and pre-production applications and systems hosted by American Well. Work involves installation and management of the American Well applications, advanced application debugging, patch and upgrade management, and server administration, some of which requires off-hours maintenance windows.

Job Description

  • Deploy and manage all American Well Applications and third party software in our hosted environments
  • Ensure timely installation of operating system and application upgrades
  • Maintain all supporting components such as monitoring, alarming and performance analysis systems
  • Perform performance analysis on the American Well applications.
  • Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues
  • Perform system administration tasks on all application platforms in the hosted Application Services Platform (ASP).
  • Create detailed implementation plans and Method of Procedure documentation to be followed as part of the company’s change control policy.
  • Provide afterhours on call support to issues as they arise.

Qualifications

  • BSEE/BSCS or equivalent degree.
  • 0-2 years’ experience in a production application environment.
  • Experience with real time transaction processing and web applications
  • Microsoft and RedHat OS experience is strongly preferred
  • VMware experience is strongly preferred
  • Prior experience with java application support is preferred
  • Scripting and monitoring systems experience is a plus
  • SAN Storage experience is a plus
  • Experience with SwiftMQ/ JMS, WebLogic, Crystal Reports is a plus
  • Experience with mobile applications is a plus
  • Ability to learn quickly, take the initiative, and work in a fast-paced dynamic environment is essential
  • Ability to quickly isolate hardware and software issues and drive these issues to resolution
  • Understand the importance of and able to perform engineering tasks using industry best practices governing change control, security, and confidential data handling
  • Ability to work both independently and as a lead contributor to a team

Additional Information

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional SDK Technical Lead. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview

The SDK Technical Lead will play a critical role in Technical Services department. Specifically, the SDK Technical Lead will be the liaison between clients and American Well for SDK development projects.  Conduct discovery sessions to understand, document and convey client technical architecture, intended American Well platform use cases and the applicable design to facilitate their implementation. Become a Subject Matter Expert in the American Well “out of box” platform and utilize your expertise to recognize the need for custom development and advise clients on the best design and specifications to achieve their goals.  Working hand in hand with development and Professional Services, be accountable for the delivery of a holistic, quality and timely integrated solution.

Job Description

•    Help American Well Customers implement Mobile Apps using the American Well SDK 
•    Get new SDK customers up to speed quickly on SDK capabilities via training sessions, presentations and hands-on sessions to ensure customer success.
•    Mentoring on SDK app development and answering Client questions 
•    Document and teach SDK app development best practices
•    Partner with customers to create innovative SDK Apps that meet their needs and support them throughout development efforts.
•    Contribute to a better SDK offering via feature feedback and suggestions from clients. 
 

Qualifications

•    Experience in mobile interface design and development
•    Minimum 2 years’ experience building mobile apps using the iOS SDK and XCode
•    Minimum 2 years’ experience building mobile apps using the Android SDK and Android Studio 
•    Experience with Cocoa / UIKit
•    Experience completing an application and seeing it through full life cycle of development
•    Have shipped at least one iOS app and one Android app– the more sophisticated the better
•    Solid understanding of Xcode, Android Studio, Google Play Store and the Apple App Store approval process
•    Strong relationship management experience particularly influencing others in a decision process; comfortable engaging with all levels of a client organization including C-suite.
•    Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high intensity start up environment
•    Excellent oral and written communications skills – expert listening and documentation skills are a must.
•    Comfortable engaging or leading sessions without having all the information on hand. Demonstrates agility and welcomes change.
•    BS/MS in Computer Science or equivalent

Additional Information

Your Team

Should you join American Well and the Technical Services team, you can expect:

The R&D organization is a multi-disciplinary team of engineers, QA and Technical Services dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

As a team within the R&D organization, Technical Services delivers client specific platform configurations, custom reporting needs, and integration solutions enabling our platform to work hand in hand with third party systems across our customer base. We love to troubleshoot and diagnose production defects, innovate to expand our out–of-the-box platform and work directly with clients.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

The iOS Engineer will play a critical role in Engineering. Specifically, the iOS Engineer will have a passion for mobile development. You recognize the importance of getting the details right. You want to build products that not only are appealing but that also make a big difference on the quality of people’s lives. We need people just like you as we continue to expand our portfolio of iOS applications.

Our iOS engineers need to be expert iOS coders.

Job Description

Core Responsibilities:

  • Design, implement and maintain iOS applications using REST web services
  • Responsible for architecting, developing, and supporting American Well’s iOS Telehealth product
  • Conducts analysis of organizational needs and goals for the development and implementation of the product
  • Able to work independently on compressed schedules in a fast paced environment to meet demand.
  • Recognizes process or programming inefficiencies, and recommends improvements.

Qualifications

  • Minimum 2 years’ experience building mobile apps using the iOS SDK and XCode.
  • BS/MS in Computer Science or equivalent.
  • Experience in mobile interface design and development
  • Experience with Cocoa / UIKit
  • Experience completing an application and seeing it through full life cycle of development
  • Experience with Cocoa/UIKit
  • Have shipped at least one iOS app – the more sophisticated the better
  • Understand XCode
  • Comfortable working in a team environment
  • Proven track record to deliver solutions on time
  • Strong in communication and documentation

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick-up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional addition to our Network Operations Center (NOC). We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

As a Network Operations Center Specialist, you will play a key role in the day to day operations of the Online Care Group, including 24/7/365 physician support, escalation resolution, and real-time monitoring of volume utilizing workforce management tools. We are looking for full time employees who have flexible schedules and can work either overnight, evening or weekend hours. Specifically, the Call Center Analyst will:

Job Description

  • Acts as the main point of contact for all provider-related support questions and issues
  • Manages a running queue of support escalations in conjunction with other team members, escalates to NOC L2 team as needed.
  • Monitors real-time call traffic to ensure service levels are met
  • Uses critical thinking skills to prioritize and problem solve escalations
  • Monitors and supports the company’s production systems and applications
  • Assists in monitoring intra-day staffing levels and provider availability utilizing workforce management tools
  • Upholds tracking of all support escalations utilizing Salesforce tools

Qualifications

  • Robust interpersonal and communications ability, including strong writing skills
  • Adaptability in a fast-paced start-up environment
  • Fast learner, ready to jump right in with little direction
  • Ability to effectively communicate via phone, videoconference, and written communication such as live agent chat and email
  • Keen attention to detail and the ability to multi-task
  • Proficient in all basic computer functions and programs, including Microsoft Office Suite
  • Strong customer service orientation and the ability to interact with diverse groups
  • A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment
  • Education – Associate Degree or Bachelor Degree preferred
  • Experience – 1-2 years related experience preferred

Additional Information

Should you join American Well as a Network Operations Center employee, you can expect to collaborate with the whole Online Care Group team.

The Online Care Group is a fast growing, fast paced clinical services team who works directly with onboarding clinicians to offer flexible physician jobs that connect patients through live, video visits. Care is delivered utilizing American Well’s Online Care system, AmWell, as well as 30+ client-branded systems in which you will play a key role in supporting.

The Online Care Group currently provides multiple services to the general public, as well as multiple employer groups and health plans. Ranging from Urgent Care to Psychiatry services, Online Care Group operates in 45+ states, with the expectation of expanding to all 50 states in the future.

Online Care allows patients and consumers to connect with physicians immediately, through a new and innovative technology known as Telemedicine. Whether a patient has the flu or a general health question, they can access the professional help of our Online Care Group providers from the comfort of their home or office. The innovation uses advanced Web-based technologies and telephony to remove traditional barriers to healthcare access, including insurance coverage, geography, mobility and time constraints.

The Online Care Group is comprised of 4 key areas: Network Operations, Quality Care, Credentialing, and Recruitment. We all work together in efforts to help find the best doctors to work on the platform, support their needs technology wise, and build relationships to make the provider and patient experience unique and successful.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We develop, deploy and maintain our core product in-house, allowing for product changes to be recommended, requested, and implemented based on growing company, provider, and consumer/client needs. We make the hard work of healthcare look easy, and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick-up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Healthcare Integration Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Healthcare Integration Engineer will play a critical role in Technical Services department. Specifically, the Senior Healthcare Integration Engineer will be responsible for the design validation and development of healthcare integration solutions delivered to health plans, health systems and employers wishing to technically integrate the American Well platform with other infrastructure. They will utilize their industry expertise to define and enforce integration coding best practices and HL7 standards across the development team.

Job Description

Author internal knowledge base, best practices, technical fact sheets and other technical documentation items and templates.

Provide technical expertise to American Well Customer Support Team (level 2 and level 3 support) as needed and diagnose platform technical issues when requested

  • Design and build interfaces that facilitate workflows between the American Well platform and client third party systems as scoped while complying with HL7 standards and industry best practices.
  • Define and document applied Rhapsody best practices along with thorough message specifications.
  • Assist in capture of complex custom technical requirements including, but not limited to reverse engineering client HL7 content when necessary.
  • Enforce documentation of generic and client-specific integration workflows, routes and communication port configurations to ensure proper versioning and control of upgrades.
  • Monitor, configure and tune the configuration of interfaces for high availability once deployed in production environments.
  • Own troubleshooting and fixing complex integration support issues in Production.

Qualifications

  • 5+ years of experience developing interfaces that integrate clinical and ancillary systems from major vendors such as registration/admissions, provider order entry, medication administration, charting, electronic medical records, Hospital information systems. 
  • 3+ years of experience vetting and delivering custom healthcare integration solutions as scoped to satisfy critical client workflows. Actual client-facing experience is a plus.
  • Extensive experience with healthcare interoperability and messaging standards, including but not limited to HL7 2.x, HL7 3.x, HL7 FHIR, IHE integration profiles and technical frameworks, and X12 HIPPA transactions and code sets
  • Expertise with interface engines and/or enterprise service bus architectures. Orion Rhapsody experience is required.
  • Experience working with SOAP and REST based web services
  • Experience working in Agile environment
  • Working knowledge of networking protocols (e.g. TCP/IP, HTTP, FTP, SOAP, …)
  • Strong knowledge of SQL is required
  • Strong knowledge of scripting languages (Groovy, JavaScript, Python, …)
  • Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
  • Demonstrates future thinking, building solutions that will meet not only current needs
  • Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high intensity start up environment
  • Excellent oral and written communications skills. 
  • Extensive experience relaying technical and non-technical information in a clear and concise manner. 
  • Demonstrated expert problem solving and analytical skills. 
  • Excels at multi-tasking and managing multiple high-priority customer engagements at once.
  • Ability to assess complex client environments and workflows and arrive at integration solutions that will satisfy seamless experience between our platform and theirs
  • Ability to mentor junior team members and introduce industry expertise and best practices across integration development.
  • Bachelor degree in Engineering, Computer Science, Math, Physics, or related field or equivalent. Advanced degree in any of the areas above is a plus.

Additional Information

Should you join American Well and the Technical Services team, you can expect:

The R&D organization is a multi-disciplinary team of engineers, QA and Technical Services dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

As a team within the R&D organization, Technical Services delivers client specific platform configurations, custom reporting needs, and integration solutions enabling our platform to work hand in hand with third party systems across our customer base. We love to troubleshoot and diagnose production defects, innovate to expand our out–of-the-box platform and work directly with clients.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Salesforce.com Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

The Salesforce.com Developer will play a critical role in building, enhancing, and maintaining an enterprise Salesforce.com infrastructure. Salesforce.com provides insight into compelling data and important business trends, all of which are necessary to make effective business decisions, both day-to-day and long-term. Specifically, the Salesforce.com Developer will:

Job Description

  • Participate in all phases of software development life cycle including functional analysis, development of technical requirements, prototyping, coding, testing, deployment, and end user support
  • Develop high-quality and scalable application logic with Apex and SOQL
  • Create highly interactive user interface using Visualforce, JavaScript, and jQuery technologies
  • Build custom applications using Salesforce.com and integrating Salesforce.com with other systems
  • Apply best practices and design patterns of best-of-breed enterprise applications developed on the Salesforce.com platform
  • Partner with American Well’s leaders to morph business requirements into technical solutions
  • Writing unit tests and integration tests for max test coverage
  • Improve the design of the code as the product evolves
  • Deploy and test code to ensure no defects
  • Adaptable and experienced working in a fast moving and growing organization

Qualifications

  •  Bachelor’s Degree
  •  3+ years of effective Enterprise CRM configuration and deployment
  • Process knowledge of Sales, Service Cloud, and Communities
  • Salesoforce.com Developer Certification is strongly preferred
  • Extensive experience with custom objects, Marketing Cloud, Service Cloud, and Force.com platform functionality
  • Expertise in applying Apex, SOQL, JSON, JavaScript, jQuery
  • Strong knowledge of Salesforce.com developer toolkit including: Apex Classes, Controllers, and Triggers, Visualforce, Force.com IDE, Migration Tool, and Web Services

Additional Information

Your Team:

Should you join American Well and the Customer Operations team, you can expect:

The Customer Operations team is the backbone that fuels, influences, and supports all of American Well’s client facing teams. This is a unique and dynamic group with a wide array of operational and client-focused responsibilities. Working collaboratively with all core American Well teams from product, technology, services, clinical and marketing, the Customer Operations team manages everything from capturing revenue, to ROI analysis, to producing sales and training content, to proposal and RFP creation.

The Customer Operations team is comprised of creative, operationally-minded, and thoughtful individuals – all striving to deliver and propel American Well forward. Always one step ahead, their overall mission is to ensure that our client-facing teams, customers, and future customers are armed with the support, data, and resources required for success.

Ideal candidates will be quick thinking, resourceful, pro-active, and patient. If you have the ability to be at the epicenter of a fast-growing, innovative company – while keeping a number of balls in the air at the same time – this team is for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Android Mobile Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Android Mobile Developer will play a critical role on the Engineering team. Specifically, the Android Mobile Developer will:

Job Description

  • Design, implement and maintain Android applications using REST web services
  • Responsible for architecting, implementing, and supporting American Well’s Android Telehealth products
  • Conducts analysis of organizational needs and goals for the development and implementation of the product
  • Recognize process or programming inefficiencies, and recommend improvements
  • Able to work independently on compressed schedules in a fast-paced environment to meet demand.

Qualifications

  • Minimum 2 years’ experience building mobile apps using the Android SDK, some knowledge of the Android NDK would be a plus.
  • BS/MS in Computer Science or equivalent.
  • Experience in mobile interface design and development, material design experience is a plus.
  • Experience completing an application and seeing it through full life cycle of development
  • Experience with different Android architectures such as MVP and MVVM is a plus
  • Experience building a mobile SDK is a plus

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Digital Marketing Associate. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Digital Marketing Associate will play a critical role in the Marketing department. Specifically, the Digital Marketing Associate will be responsible for the overall campaign management and growth of large-scale, direct-response user acquisition campaigns for major US healthcare brands.  You'll have a tangible impact on the growth of the consumer business and the freedom, resources, and support to develop and manage performance marketing campaigns. American Well is an innovative private equity-backed growth company headquartered in downtown Boston, with apps and websites that connect consumers with board-certified doctors over video.

Job Description

•    Develop and execute test plans testing the company product, working in Agile environment
•    Develop automation frameworks using Selenium Web driver and mobile automation tools 
•    Execute and maintain the automated test scripts, assuring continuous testing process 
•    Collaborate with other engineers, communicating progress and challenges and soliciting input from QA team, Development and Product Management 

Qualifications

•    Experience working in Agile environment
•    Programming skills (Java) 
•    Good SQL knowledge is mandatory
•    Excellent analytical and problem-solving skills 
•    Strong troubleshooting skills 
•    Excellent communication skills 
•    Highly energetic, responsible, organized, self-disciplined, self-motivated, able to work with little or no supervision
•    BS/MS degree in Computer Science or Electrical Engineering
•    5-7 years enterprise web software testing experience 
•    Minimum 4 years of test automation experience using Selenium

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization -  Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with a particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • •       Three weeks of vacation time
  • •       401K match
  • •       Competitive healthcare, dental and vision insurance plans
  • •       Free gym access – on-site
  • •       Drop-off/pick up dry cleaning service
  • •       Prime office space with views overlooking all of Boston
  • •       Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director, Strategic Partnerships. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director of Strategic Partnerships will play a critical role in the Corporate Development. Specifically, the Director of Strategic Partnerships will develop, close, and manage major partnerships and collaborations that both support and extend our traditional client base. The Director will be responsible for identifying attractive candidates, developing the relevant business proposition and pitch, building senior relationships, negotiating and closing deals, and managing key aspects of the relationships post contract. This position focuses primarily on developing new needle-moving opportunities and major strategic partnerships for the company both in the core healthcare delivery market and in new verticals like pharma, government, and international. Deals are a combination of large sales opportunities, strategic relationships, and channel partnerships. Corporate Development is also responsible for M&A and fundraising and for developing corporate strategy. As such, the candidate will be expected to contribute to and lead such efforts as appropriate, based upon company priorities.

Our team culture is based around senior executive relationships, creative and entrepreneurial business propositions, white glove service, and highly polished written and verbal communications – all focused on developing and maintaining major strategic partnerships that complement and extend the scope of our traditional sales force. Given the size, importance, and innovative nature of such relationships, we collaborate regularly.

Job Description

  • Surface, evaluate, prioritize, manage and take major responsibility for a pipeline of prospects across one or more verticals
  • Help initiate and develop relationships with target executives who are key influencers and decision makers
  • Develop highly polished written and visual presentations both for the general market and for specific high value prospects
  • Create relevant business and pricing models, both general and prospect-specific
  • Draft proposals, negotiate business terms and close contracts with minimal assistance from start to finish
  • Take day-to-day accountability for relationship success through implementation, launch and go-live of key deals
  • Contribute to strategic planning processes, board decks, and investor proposals

Qualifications

  • Deep knowledge and experience in healthtech from the provider, payer, and/or supplier perspective; experience with telehealth a plus
  • Polished oral and written communications – particularly the ability to tell a compelling, strategic business story in both words and powerpoint visualizations
  • Rigorous business thinker with the ability to both think stratetically and work analytically, including facility with quantitative modeling and business planning
  • Creative and inspiring leader and communicator with the ability to draw in others – clients, prospects, teammates – to the general vision and specific opportunities at hand
  • Excellent team player, with proven track record, capable of working with both senior and junior colleagues, both within Corporate Development and with other American Well functional areas
  • Ability to juggle and complete multiple, competing priorities in a fast-paced, fluid working environment
  • Self-motivated with strong work ethic, committed to meeting the goals of the team and company in a fast-changing industry and business environment

Minimum Requirements

  • At least 10 years of experience in healthcare, including 5+ years of consultative sales leadership or corporate development; technology experience a major plus
  • 2+ years of management consulting, PE, VC, or I-Banking experience at a top-tier firm with significant experience in corporate strategy and/or M&A
  • Proven track of closing major, strategic deals and partnership
  • Proven track record of building strong, executive relationships with prospects and customers
  • Excellent verbal, written, and visual communication skills
  • Proven track record of critical strategic thinking, especially creative strategies for rapid growth
  • Knowledge of and experience with leading edge consumer technologies a plus
  • BA in economics, finance, math or other quantitative/analytic field
  • MBA or other advanced degree from top professional or graduate schools

Additional Information

Your Team:

Should you join American Well and the Corporate team, you can expect:

Corporate Development is a fast-paced, dedicated team focused on shaping the present and future of American Well. We are seeking strategic thinkers with strong analytical proficiency, a flair for creative writing and problem-solving to work alongside us in a hard-working environment. Whether whiteboarding new business models or negotiating game-changing partnerships, expect to work closely with our executive team and for each day to bring a new set of exciting challenges. Our current priorities include developing strategic partnerships, closing large deals, working with strategic accounts, pursuing international opportunities, evaluating M&A opportunities, shaping corporate strategy, and working closely with the company’s executive leadership and other key American Well stakeholders.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Director of QA. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Director of QA will play a critical role in the Quality Assurance department. Specifically, the Director of QA will ensure on-time delivery of a high-quality product as we grow our industry-leading TeleHealth platform and continue to disrupt the healthcare market. Our engineering group follows an agile methodology where QA is an integral part of all design, planning, and implementation. The primary responsibility of this position is to measure and improve quality for the whole platform throughout the development process. This includes working with QA managers to ensure great planning and execution of manual and automated testing is completed for each test cycle, making use of any engineering resources needed to ensure proper test coverage and design, and ensuring that QA teams have the best processes and tools to get the job done. This person will work closely with the Development managers to collaboratively define the scope and schedule for each release cycle, and will report regularly on the health and effectiveness of the QA process.

Job Description

  • Responsible for providing strategic leadership, management, and direction to multiple QA teams and developing metrics to measure and improve quality across the platform
  • Work with the QA Managers to prioritize the daily activities of the QA teams
  • Work closely with Development and Support teams to ensure proper test coverage and execution
  • Work with Development managers to plan and track test cycles in accordance with project scope and delivery dates
  • Work with the Engineering Support team to ensure thorough root cause analysis is performed for defects identified in production
  • Guide the design and implementation of the Continuous Integration test pipeline utilizing AWS deployments to provide reliable continuous integration test results
  • Develop documentation standards for all test artifacts including test plans, test cases, defects, and execution and summary reports
  • Conduct performance evaluations for direct reports; provide guidance, growth plans and career development to QA managers
  • Oversee and participate in the interviewing, hiring, and onboarding of employees

Qualifications

  • 5+ years testing experience in an agile startup environment
  • Demonstrated ability to lead a team of at least 10 people
  • Comfortable providing technical guidance, risk assessments, and process recommendations in all aspects of manual and automated testing
  • Ability to plan, track, and report on testing activities of multiple teams given finite resources
  • Ability to thrive in a dynamic fast-paced environment
  • Excellent ability to collaborate across functional teams to identify solutions to business problems
  • Expertise in hands-on testing of web and mobile applications
  • Excellent written and verbal communication skills

Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization -  Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Program Manager, International Business. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Program Manager, International Business will play a critical role in Professional Services Department. Specifically, the Program Manager, International Business will serve as a subject matter expert in all aspects of the American Well platform, including product features and configurability options.

Job Description

  • During the sales process, facilitates live product demonstrations, workflow/design sessions, estimation and planning activities, and the creation of statements of work
  • Partners closely with the Corporate Development team to understand the client’s telehealth objectives, and contribute to high-level feasibility analysis and solution design
  • During the initial implementation, serves as the primary point person for the client’s project team, managing all aspects of the implementation project. 
  • Coordinates with internal services, technical, QA, marketing, and visual design teams to ensure delivery according to the defined scope and schedule
  • Manages client expectations by building relationships, communicating project status and open issues, preparing reports, managing change, and facilitating weekly meetings
  • Provides functional and technical guidance to the client’s project team relative to requirements gathering, workflow and solutions design
  • Translates business, functional, and workflow requirements into technical configuration specifications; applies configurations to the client’s platform
  • Facilitates training sessions for the client’s project and operational teams, and end users of the platform, specific to each client’s business model and workflows
  • Communicates project status with team members and senior business stakeholders
  • Utilizes sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery
  • Provides ongoing support and management of new business initiatives, software updates, and enhancements
  • Supports client account growth and drives ongoing project activities in support of the client’s strategic objectives
  • Contributes to continuous process improvements within the Professional Services organization

Qualifications

  • Minimum 6 years of project management, program management, and/or consulting experience concurrently managing multiple large projects in a technical and cross-functional environment, leading clients and team members through large complex system implementations and integrations with aggressive delivery deadlines
  • Exceptional communication, leadership, team building, and people management skills. Experience and comfort interfacing with senior executives, both internally and externally, is a must.
  • Outstanding time management and organization skills
  • Ability to ‘think outside the box’ while working with clients to design solutions to meet unique workflow and design requirements
  • Proven history of managing project teams to meet aggressive deadlines, utilizing sound project management methodology (processes, best practices, tools, and templates)
  • Ability to utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, project team, or senior management
  • Proven experience managing scope and internal/external expectations through effective negotiation and partnering
  • Fluency with Microsoft Office Project, Excel, Word, PowerPoint, and Visio
  • Project Management Professional (PMP®) certification required
  • Fluency in English and Hebrew is a must.  Familiarity with the culture and healthcare environment in Israel, as well as experience working with clients based in Israel, is preferred 
  • Open to frequent international travel (up to 75%)

Additional Information

Your Team:

Should you join American Well and the Professional Services team, you can expect:

Work hard play hard is definitely the mentality of the Professional Services team. We are the movers and the shakers in the American Well pyramid. Tasked with advancing client goals, workflows, and overall experience, thinking “outside of the box” is the only consistency each day on the Professional Services Team!

Comprised of five key areas of focus - Health Systems, Health Plans, Employers, Strategic Accounts, and a Project Management Office - this poised, articulate and fast-paced team is the driving force between our clients and American Well’s revolutionary technology. Each specialized area within the Professional Services team has a common goal of managing an effortless and efficient user experience from behind the scenes; this team bridges the gap between the wants and needs of each unique client, putting them into action.

Telehealth is a new, exciting and evolving technology, changing the healthcare world. If you are passionate about healthcare, and would like to be surrounded by energetic, innovative team members…. We can’t wait to meet you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

The Director of Distributed Engineering will play a critical role in Engineering team. Specifically, the Director of Distributed Engineering will help coordinate and facilitate work conducted by our engineering team in Israel in partnership with our US-based engineers. The right candidate has experience leading teams coordinating work between co-located teams following the Scrum agile development methodology and is passionate about delivering a quality product on schedule. This position will tightly coordinate work and deliverables between our engineering teams, coordinate customer deliverables from planning through release while managing risks and ensuring product quality.

Job Description

  • Manage execution of deliverables for an Israeli-based development team
  • Fluency (both written and spoken) in Hebrew is a requirement
  • Facilitate coordination between remote engineering teams
  • Communicate status and schedule with the appropriate stakeholders
  • Identify and track project risks and build mitigation strategies
  • Lead daily scrums, sprint planning, and review meetings

Qualifications

  • Minimum of 5 years of experience leading agile software development teams
  • Deep understanding of software development, management, and release processes
  • Experience with leading distributed teams is required
  • Strong cross-functional communication skills
  • Strong technical understanding of web-based client-server applications
  • Details oriented and results driven
  • Strong analytical problems solving skills
  • BA/BS degree in Computer Science or related engineering discipline

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Principal Software Engineer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Principal Software Engineer will play a critical role in Engineering department. Specifically, we're looking for a full-time, senior-level Java EE developer to work on our telehealth platform with a primary focus on authentication and SSO. This includes implementing and maintaining multiple SSO protocols as well as reviewing existing authentication strategies. Our software combines the best elements of the web, mobile, video, and telephony to bring patients and health care providers together in innovative new ways.

Job Description

  • Work closely with the broader development team in implementing multiple SSO protocols for web, mobile, and SDK clients.
  • Work with customers to understand detailed requirements for each integration.
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review. 
  • Work with QA to understand and resolve defects. 
  • Identify gaps in requirements or design, and present options to address them. 
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals.

Qualifications

  • Deep technical experience implementing SAML, OATH, Active Directory and other SSO protocols.
  • Excellent oral and written communication skills.
  • 8+ years of server-side Java development experience.
  • Thorough knowledge of SQL and relational database concepts. Oracle preferred.
  • B, S. or equivalent degree in Computer Science or related field.
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements.
  • Spring and Hibernate experience a plus.

Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Java Developer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Java Developer will play a critical role in working on our web-based online healthcare solution. Our software combines the best elements of the web, video, and telephony to bring patients and health care providers together in innovative new ways. Specifically, the Senior Java Developer will:

Job Description

  • Design and implement new functionality for American Well's flagship Online Care product
  • Engage in all aspects of release cycles including requirements review, work estimation, design, implementation, testing, and review
  • Work with QA to understand and resolve defects
  • Identify gaps in requirements or designs and present options to address them
  • Provide last-line support to the Hosting and Professional Services teams responsible for helping our customers reach their goals
  • Mentor Junior Developers


Qualifications

  • Excellent oral and written communication skills
  • 7+ years of server-side Java development experience
  • 3+ years of experience with HTML/CSS/JavaScript
  • Thorough knowledge of SQL and relational database concepts
  • Oracle preferred
  • Thorough knowledge of Hibernate or similar ORM
  • Knowledge of Spring Security & Spring MVC
  •  B, S. or equivalent degree in Computer Science or related field
  • Effective time management skills with the ability to juggle multiple tasks and shifting requirements
  • Authorized to work in the U.S. without sponsorship


Additional Information

Your Team:

Should you join American Well and the Engineering team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Three weeks of vacation time

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional QA Integration Engineer.  We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The QA Integration Engineer will play a critical role in the successful deployment of interfaces that automate workflows between our telehealth platform and our clients’ systems.  They will utilize their QA expertise to establish best practices throughout the QA lifecycle including UAT scripts, testing automation, and regression testing. Specifically, the will:

Job Description

  • Create, execute and maintain test plans, methods and test cases to inspect and verify multiple client implementations according to specifications.
  • Align closely with the Technical Services team and apply prior experience to ensure sound design and well-defined requirements as they relate to thorough functional use cases and test scenarios.
  • Estimate efforts, identify risks and participate in project planning and status meetings.
  • Monitor and enforce the established deployment processes and policies working with our Hosting team.
  • Apply QA expertise to establish the right depth and breadth of test criteria necessary to certify integration scenarios.
  • Efficiently execute test cases, document outcomes and track all defects to resolution.


Qualifications

  •   Minimum 5 years of QA experience is required
  • Experience with interface engines and/or enterprise service bus architectures. Orion Rhapsody experience is highly preferred.
  •  Experience working in Agile environment
  • Knowledge of networking protocols (e.g. TCP/IP, HTTP, SOAP, …)
  • Extensive experience with network troubleshooting and analytical tools
  • Strong knowledge of SQL is required
  •  Strong knowledge of scripting languages (Groovy, JavaScript, Python, …)
  •  Test automation experience using SOAP UI and Selenium
  •   Strong understanding of XML technologies (XML, XSD, XSL/XSLT)
  •  Strong problem solving and analytical skills
  • Strong organizational and multi-tasking skills with ability to manage multiple simultaneous projects
  • Self-starter, able to work independently, able to succeed in a fast-paced, high intensity start-up environment
  • Effective oral and written communications skills. Ability to elicit and communicate technical and non-technical information in a clear and concise manner
  • Minimum of a Bachelor’s degree in Computer Science, Engineering or related field required.


Additional Information

Your Team:

Should you join American Well and the Quality Assurance team, you can expect:

Two words come to mind when you’re thinking about American Well QA organization -  Quality and Passion.

Working in close collaboration with multiple teams, ranging from development to product management to visual design, we’re on the cutting edge of software technology, making a history in HealthCare.

The crew of highly enthusiastic professionals provides 360⁰ product quality coverage: functionality, performance, scalability, high availability, usability, security and many other aspects of testing required to create a world-class Telehealth Platform.

Working in Agile environment, with particular focus on automation, we’re examining all system components that include but not limited to: web, mobile, back-end, integration.

If you’re energetic, forward-thinking individual, as passionate about the quality as we are, dreaming about making the world a better place, American Well QA team will be delighted to see you joining its ranks.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Three weeks of vacation time

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Drop-off/pick up dry cleaning service

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Executive Assistant. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Executive Assistant will play a critical role at American Well. Specifically, the Executive Assistant will be responsible for all administrative duties for senior executive, makes administrative decisions, handles correspondence, maintains files, makes appointments, books travel and serves as liaison with the public as required. The Executive Assistant handles details of a confidential and critical nature and conducts her/himself with the highest degree of dignity, professionalism, and interpersonal effectiveness while exercising sound judgment.

Job Description

  • Arrange complex meetings, including board meeting packages, and handle all other meeting material preparation and logistics
  • Process expense reports and assist with invoices for meetings and events in a timely fashion
  • Prepare presentation materials, cover/introductory letters, contracts, and other business documents
  • Effectively support and back up other administrative assistants, especially for high priority meetings, deadlines and deliverables.
  • Demonstrate a sense of urgency, initiative, responsiveness, and attention to detail
  • Routinely handle internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel.
  • Coordinate domestic and international travel arrangements for company executives as well as advisors, consultants and other team members as necessary.
  • Manage executives’ calendars, conference registration and arrangements
  • Special projects and other duties as assigned
  • Full access to Senior Executives calendar for calendar management
  • Expenses – this is mostly data entry
  • Onsite client meeting set up, catering & maintenance
  • Time checks
  • Senior Executive’s daily lunch
  • Researching & booking travel (including hotels, flight options, car service) – this will need to be a shared duty but help is appreciated with Senior Executive’s growing travel needs internationally
  • Filing, scanning, business cards and other organizational needs that I don’t have the bandwidth to keep on top of
  • Utility/floater tasks for other EAs on an as needed basis (workload dependent)

Qualifications

  • Bachelor’s degree
  • 3-6 years of experience preferred
  • Capable of presenting to senior leadership
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
  • Excellent interpersonal, public presentation, written and communication skills
  • Ability to learn quickly, to respond/react quickly to changing priorities and to be dedicated to
  • Completion of required tasks
  • Thorough knowledge of company operations, policies, and procedures
  • Computer literacy in Microsoft Office: Windows, Excel, Word, PowerPoint
  • Ability to prioritize multiple requests based on own judgment of importance/need to the department
  • Willing to work unpredictable hours and work against deadline

Additional Information

 Your Team:

Should you join American Well and the Executive Assistant team, you can expect:

The Executive Assistants are a group of dynamic individuals, responsible for supporting American Well Executives. This is a team that works with and has exposure to all different departments at American Well.

The Executive Assistant team has many responsibilities including building meaningful relationships with their executives and working hard to not only help with their day to day but contribute to their growth and success overall. They are the first line of communication between the executive and the outside world; speaking with clients, other employees and upper management. They are our partners’ internal champions, and work hard with a variety of colleagues to turn vision into reality.

If you enjoy working in a fast-paced, energetic, never-the-same-day-twice kind of environment, then look no further. If you possess problem-solving skills, and a serious understanding of the corporate communications needed to speak with all levels of an organization, then American Well is the place for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Manager, Clinical Programs. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Manager, Clinical Programs will play a critical role in the Clinical Services team. Specifically, the Manager, Clinical Programs will:

Job Description

  • Identify new growth areas for existing telemedicine services businesses
  • Act as the business owner for these services, possessing a complete understanding of all variables that impact the business
  • Develop and implement innovative programs in the wellness and chronic care space
  • Craft business plans for new programs and services and develop and execute project launch plans
  • Coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines
  • Build profitable relationships with third parties where it makes more sense to partner rather than build new services
  • Understand customer needs as well as competitors’ marketing, products and pricing and make strategic changes
  • Maintain industry expertise; keep tabs on trends and new product ideas 

Qualifications

  • 2+ years of relevant professional experience within, but not limited to healthcare services, business development and/or strategy capacity at a top tier consulting firm
  • An MBA from a top-tier school or equivalent experience
  • A confident, entrepreneurial self-starter with the tenacity to develop ideas independently and add immediate value in a fast-paced start-up environment
  • A process oriented individual, with a tireless focus on quality of output and throughput
  • Demonstrated experience delivering against targets & goals in rapidly evolving environment
  • Demonstrated ability to lead and prioritize multiple projects, and to delegate tasks appropriately
  • Ability to clearly and consistently work side-by-side with a broad range of senior leaders and functions to achieve objectives. Persuasive and articulate communication skills.
  • Innovative problem-solving skills – dissect and resolve root causes of problems, and implement solutions
  • Strong business judgment with a track record of successful negotiations and overall relationship management with external companies 

Additional Information

Your Team: 

Should you join American Well and the Clinical Services team, you can expect:

The Online Care Group is a fast growing, fast paced clinical services team who works directly with onboarding clinicians to offer flexible physician jobs that connect patients through live, video visits. Care is delivered utilizing American Well’s Online Care system, AmWell, as well as 30+ client-branded systems in which you will play a key role in supporting.

The Online Care Group currently provides multiple services to the general public, as well as multiple employer groups and health plans. Ranging from Urgent Care to Psychiatry services, Online Care Group operates in 45+ states, with the expectation of expanding to all 50 states in the future.  

Online Care allows patients and consumers to connect with physicians immediately, through a new and innovative technology known as Telemedicine. Whether a patient has the flu or a general health question, they can access the professional help of our Online Care Group providers from the comfort of their home or office. The innovation uses advanced Web-based technologies and telephony to remove traditional barriers to healthcare access, including insurance coverage, geography, mobility and time constraints.   

The Online Care Group is comprised of 4 key areas: Network Operations, Quality Care, Credentialing and Recruitment. We all work together in efforts to help find the best doctors to work on the platform, support their needs technology wise, and build relationships to make the provider and patient experience unique and successful. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Digital Marketing Manager, Paid Acquisition. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Digital Marketing Manager, Paid Acquisition will play a critical role in the Marketing department. Specifically, the Digital Marketing Manager, Paid Acquisition will be responsible for two facets of the business: [1] serving as a strategic growth marketing consultant to our portfolio of healthcare and consumer technology clients, and [2] managing overall digital analytics, growth and optimization of seven-figure, direct-response user acquisition campaigns for many of the leading healthcare companies in the US.  Current clients include Samsung, Anthem, Cleveland Clinic, Intermountain, etc.

You'll have a major, tangible impact on the growth of American Well’s direct to consumer business and the freedom, resources, and support to develop and manage top-performing marketing campaigns.

American Well is an innovative private equity-backed startup headquartered in downtown Boston, with apps and websites that connect consumers with online doctors, therapists and specialists over video.

Job Description

  • Develop the strategy for and execute growth marketing campaigns across multiple paid advertising platforms (including but not limited to paid search, paid social, affiliate, display, influencers, direct mail, TV/radio, etc.) to drive enrollment and visit growth, at scale and at cost.  Manage significant monthly budgets and high-volume traffic. 
  • Serve as the account and performance, client-facing lead for paid marketing client services.  Deliver optimal paid performance on client campaigns, retain and renew clients on paid marketing services, and maintain high overall client satisfaction with American Well.  May require some travel (10-20%).
  • Optimize campaigns directly in self-service ad platforms and in coordination with external vendor partners. 
  • Vet new partners and networks and relentlessly test and iterate on creatives, copy, keywords and bids/budgets.  
  • Manage analytics and tracking systems on behalf of clients, including Google Analytics Premium, Google Tag Manager and TUNE/HasOffers
  • Conducting detailed data analysis and using metrics to drive business results
  • Collaborate cross-functionally (legal, engineering, product, design, etc.) to effectively prioritize requests and efficiently execute against our team’s growth goals. 

Qualifications

  • BS in a quantitative field such as Statistics, Economics, Mathematics, Finance, Engineering, Sciences. 
  • 2+ years of client marketing experience, with an ability to understand business needs, being responsive in communication, and possessing strong presentation and PowerPoint skills. Agency experience a plus.
  • 2+ years in a quantitative business role, preferably in a consumer-oriented company.
  • 1+ years managing user acquisition campaigns for another sophisticated mobile-first (or -focused) app or business.
  • Familiarity with the following relevant tools: AdWords, Kenshoo, Facebook Power Editor, SEMRush, TUNE/HasOffers, Google Analytics, Excel.
  • Must have technical knowledge of marketing tracking from implementation to reporting.
  • Possess a strong sense of urgency, have a bias towards action, and work effectively under pressure.  Able to prioritize team efforts and meet tight deadlines.

Additional Information

Your Team:

Should you join American Well and the Marketing team, you can expect:

The marketing team is a collaborative, data-driven and creative team comprised of; corporate communications, corporate marketing, client marketing, and consumer marketing. Because American Well is the leader in a fast-growing industry, we have the dual opportunity and challenge of building our brand while we simultaneously educate and excite people about telemedicine. We are the company’s – and our clients – go-to marketing agency. We’re responsible for company branding and promotion, customer utilization and success, prospect and product marketing, as well as supporting client retention and business development through outreach, strategy, content, and events.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Manager of IT Audit & Compliance. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Manager of IT Audit & Compliance will play a critical role in Hosting department. Specifically, the Manager of IT Audit & Compliance will be responsible for leading American Well’s ongoing IT Audit and certification program. This position requires an understanding of Information Systems and standards as they relate to compliance and the protection of sensitive data. We are looking for a high energy security professional to lead our compliance program. This candidate will report to the Director of Network Security and Operations and plays a major role in our security management and certification process. The candidate will ensure that all security documentation is maintained and kept current with regard to evolving standards.  As the Manager of IT Audit and Compliance, a large part of your time will be responding to security questionnaires, audits, and the findings of your own ongoing risk assessment process. This position requires a thorough understanding of the security domains and compliance programs. A strong knowledge of compliance and customer-facing interactions is desired.

Job Description

  • Strong hands-on experience managing compliance objectives of PCI DSS, GDPR, ISO 27001, HIPAA, HITRUST, NIST, FedRAMP.
  • Review and evaluate IT environment including IT systems, processes, and controls to ensure compliance with prevailing requirements
  • Work with internal teams to ensure compliance with requirements, and standards   
  • Prepare formal written reports providing recommendations for management to strengthen and improve operations in addition to identifying cost or efficiency savings
  • Performs other compliance and audit related projects as assigned
  • Ability to influence change among multiple technical teams
  • Create and maintain metrics to measure effectiveness of compliance program
  • Provide independent, objective testing documentation  
  • Evaluate corrective actions implemented as a result of internal and external audit
  • Test company activities for compliance with regulatory and company requirements
  • Recommend and negotiate additional corrective measures when necessary
  • Assist with planning and execution of individual audits
  • Conducting audit planning activities and preparing or revising audit programs to accomplish audit objectives

Qualifications

  • Experience supporting the sales process through work on security questionnaires and client security assessments.
  • Understanding of risk assessment process, risk-based security model
  • Experience with issues of information security and privacy, especially as they relate to delivering healthcare. 
  • Candidate must be capable of coming up to speed quickly, working with little oversight and communicating in a clear and concise manner at all times
  • 5+ years of experience as an IT Auditor, Information Security Analyst or similar role

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Drop-off/pick up dry cleaning service
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Executive Assistant. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Executive Assistant will play a critical role at American Well. Specifically, the Executive Assistant will be responsible for all administrative duties for senior executive, makes administrative decisions, handles correspondence, maintains files, makes appointments, books travel and serves as liaison with the public as required. The Executive Assistant handles details of a confidential and critical nature and conducts her/himself with the highest degree of dignity, professionalism, and interpersonal effectiveness while exercising sound judgment.

Job Description

  • Arrange complex meetings, including board meeting packages, and handle all other meeting material preparation and logistics
  • Process expense reports and assist with invoices for meetings and events in a timely fashion
  • Prepare presentation materials, cover/introductory letters, contracts, and other business documents
  • Effectively support and back up other administrative assistants, especially for high priority meetings, deadlines and deliverables.
  • Demonstrate a sense of urgency, initiative, responsiveness, and attention to detail
  •  Routinely handle internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel.
  • Coordinate domestic and international travel arrangements for company executives as well as advisors, consultants and other team members as necessary.
  • Manage executives’ calendars, conference registration and arrangements
  • Special projects and other duties as assigned
  • Full access to Senior Executives calendar for calendar management
  • Expenses – this is mostly data entry
  • Onsite client meeting set up, catering & maintenance
  • Time checks
  • Senior Executive’s occasional lunch
  • Researching & booking travel (including hotels, flight options)
  • Filing, scanning, business cards and other organizational needs
  • LinkedIn Management – for Jeff
  • Ability to work with a team (admin team, admin coordination)

Qualifications

  • Bachelor’s degree preferred
  • 3-6 years of administrative experience required
  • Capable of presenting & communicating to senior leadership
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
  • Excellent interpersonal, public presentation, written and communication skills
  • Ability to learn quickly, to respond/react quickly to changing priorities and to be dedicated
  • Completion of required tasks
  • Thorough knowledge of company operations, policies, and procedures
  • Computer literacy in Microsoft Office: Windows, Excel, Word, PowerPoint
  • Ability to prioritize multiple requests based on own judgment of importance/need to the department
  • Some days are longer, or earlier hours but not unmanageable or every week

Additional Information

 Your Team:

Should you join American Well and the Executive Assistant team, you can expect:

The Executive Assistants are a group of dynamic individuals, responsible for supporting American Well Executives. This is a team that works with and has exposure to all different departments at American Well.The Executive Assistant team has many responsibilities including building meaningful relationships with their executives and working hard to not only help with their day to day but contribute to their growth and success overall. They are the first line of communication between the executive and the outside world; speaking with clients, other employees and upper management. They are our partners’ internal champions, and work hard with a variety of colleagues to turn vision into reality.

If you enjoy working in a fast-paced, energetic, never-the-same-day-twice kind of environment, then look no further. If you possess problem-solving skills, and a serious understanding of the corporate communications needed to speak with all levels of an organization, then American Well is the place for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
 
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Sales Operations Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Sales Operations Specialist will play a critical role in Sales Operations department. Specifically, the Sales Operations Specialist will support our sales and account management teams, customizing sales proposals, responding to RFPs, maintaining the content management systems, and process documentation.

Job Description

  • Manage and coordinate RFP processes including researching, authoring, and editing assigned responses to specific questions contained within RFPs.
  • Maintain and update RFP content library (Qvidian) and proposal database. Keep the content library scrupulously current, on-message, well-written, and accurate.
  • Maintain the integrity and overall quality of American Well’s written communications.
  • With input from marketing and sales, review, update and format proposal templates and accompanying standard documentation.
  • Copyedit and proofread a variety of sales operations and sales enablement materials, including presentations, proposals, and RFP responses.
  • Establish internal processes that help streamline our ability to support sales effectively and in a timely manner.
  • Create training material that includes, but is not limited to; PowerPoint presentations, process workflow documentation, word documents, etc.

Qualifications

  • Detail-oriented with high standards for quality with the ability to prioritize multiple projects and ensure that deadlines for all projects are met.
  • Ability and desire to handle time-critical editing requests and adapt to a fast-paced and ever-changing environment.
  • Excellent interpersonal and customer service skills.
  • Strong communication, time-management, and decision-making skills.
  • Professional background and experience in project management.
  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and Adobe Acrobat Pro.
  • Excellent copywriting and copyediting skills; experience and talent to take content and knowledge from a variety of sources and produce highly professional and concise written documents with one voice.
  • Previous experience writing and producing documents for a variety of audiences including consumers, healthcare clients/prospects, and internal stakeholders.
  • Ability to work in a project-based team environment with continuous cooperation and interaction with various team members daily.
  • BA in English, Communications, or similar field.
  • Experience with proposal management software and/or content libraries a plus.
  • 2+ years’ experience preferably in proposal writing or editing; healthcare industry background a plus.
  • Experience with Salesforce.com and other sales related tools (Qvidian, Confluence, etc.) a plus. 

Additional Information

Your Team:

Should you join American Well and the Sales Operations team, you can expect:

The Customer Operations team is the backbone that fuels, influences, and supports all of American Well’s client facing teams.  This is a unique and dynamic group with a wide array of operational and client-focused responsibilities. Working collaboratively with all core American Well teams from product, technology, services, clinical and marketing, the Customer Operations team manages everything from capturing revenue, to ROI analysis, to producing sales and training content, to proposal and RFP creation.

The Customer Operations team is comprised of creative, operationally-minded, and thoughtful individuals – all striving to deliver and propel American Well forward.  Always one step ahead, their overall mission is to ensure that our client-facing teams, customers, and future customers are armed with the support, data, and resources required for success. 

Ideal candidates will be quick thinking, resourceful, pro-active, and patient.  If you have the ability to be at the epicenter of a fast-growing, innovative company – while keeping a number of balls in the air at the same time – this team is for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Senior Visual / UI Designer. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Senior Visual / UI Designer will play a critical role in the Visual Design department. Specifically, the Senior Visual / UI Designer will:

Job Description

  • Create beautiful, intuitive and friendly user interfaces for our Web, iOS and Android Apps
  • Refine application visual styles and layouts. Prepare the necessary graphic specifications for prototyping and production
  • Collaborate with product managers and developers to develop and refine application screen layouts while optimizing usability
  • Tailor UI strategies to address different audiences including consumers, doctors, health plan executives and hospital administrators
  • Stay abreast of the latest web technologies and industry standards, paying close attention to the latest thinking in interaction, usability and layout

Qualifications

  • Prior experience designing robust enterprise-level software
  • Expert knowledge of Adobe Creative Cloud (especially Photoshop & Illustrator)
  • Strong knowledge of Sketch, Zeplin and other design tools
  • Ability to work within a fast-paced, collaborative environment and handle multiple projects with tight deadlines
  • Familiarity with Web technologies (HTML5, CSS3, etc.) and usability best practices
  • Familiarity with Microsoft Office products, specifically Word and PowerPoint
  • Minimum of 3 years’ experience in UI/UX design
  • Bachelor’s degree in Design or related field (Master’s preferred)
  • A strong portfolio of UI work is required

Additional Information

Your Team:

Should you join American Well and the Corporate Development team, you can expect:

The Strategic Solutions and Corporate Development team is a fast-paced, dedicated team focused on shaping the present and future of American Well. We are seeking strategic thinkers with strong analytical proficiency and a flair for creative writing and problem-solving to work alongside us in a hard-working environment. Whether whiteboarding new business models or negotiating game-changing partnerships, expect to work closely with our executive team with each day bringing a new set of exciting challenges.
Our current team priorities include developing strategic partnerships, closing large deals, working with strategic accounts, pursuing international opportunities, fundraising from major financial and strategic investors, evaluating M&A opportunities, shaping corporate strategy, and working closely with the company’s executive leadership and other key American Well stakeholders.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
 
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Associate, Health Systems Business Development. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Associate, Health Systems Business Development will play a critical role in the Sales department. Specifically, the Associate, Health Systems Business Development will work within our marketing and sales organization to develop new business leads and qualify opportunities.  He or she will help to devise inbound and outbound marketing strategies, contact prospective buyers via email and phone, demonstrate our product, provide information to prospects and consultants about our value proposition, and work with senior sales executives to close business.  This is a terrific opportunity for an individual with 2-5 years’ experience who is looking to develop their career in sales and marketing within the healthcare IT industry.

Job Description

  • Identify, develop, and contact appropriate individuals at target organizations
  • Execute email and phone outreach/follow up to leads generated through marketing channels, including webinars, conferences, email campaigns, and inbound web visitors
  • Respond to prospect inquiries, share our value proposition, and qualify leads in health systems market
  • Demonstrate our telehealth product to prospective buyers one on one and at events
  • Nurture existing leads to drive progression to the sales funnel
  • Represent the company at industry events, setting up and holding meetings with prospective customers
  • Achieve daily targets for lead generation activity
  • Achieve quarterly targets for converting qualified opportunities
  • Understand prospects’ business and their buying objectives
  • Ensure smooth & informed transition of qualified opportunities to Sales Directors
  • Collaborate with Marketing and Sales colleagues to identify new lead generation channels and support execution as needed
  • Get involved in other marketing projects, such as market analyses, marketing material creation, etc.

Qualifications

  • 2-5 years’ experience, preferably in healthcare IT sales or marketing roles
  • Strong verbal and written communication skills
  • Ambitious, detail-oriented, self-starter, goal-oriented
  • Desire to quickly learn through on-the-job experience
  • Thrives in goal-driven, fast-paced environment
  • Preferred skills:
    • Salesforce CRM
    • LinkedIn
    • Sales tools like Marketo, HubSpot, Yesware
    • Contact databases such as Definitive, OneSource, Hoovers
    • Excel, Word, PowerPoint
  • Healthcare industry background
  • Comfortable with technology – comfortable doing a live demo once trained
  • Team player, able to work across the organization

Additional Information

Your Team:

Should you join American Well and the Sales team, you can expect:

The Customer Solutions Sales organization is a highly motivated team on the front lines of an emerging and dynamic industry. This group of individuals are responsible for inspiring new clients – sharing the value and impact of telehealth.  They bring a solutions approach to each new client including understanding vision and corporate objectives and helping shape go-to-market use cases.

The Sales team is constantly acquiring new knowledge to share with clients on best practices, value drivers, and trends affecting the healthcare industry.  The teams main goal is to develop relationships and ultimately, drive revenue that fuels American Well’s growth and continued innovation.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Associate, Health Systems Business Development. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Associate, Health Systems Business Development will play a critical role in the Sales department. Specifically, the Associate, Health Systems Business Development will work within our marketing and sales organization to develop new business leads and qualify opportunities.  He or she will help to devise inbound and outbound marketing strategies, contact prospective buyers via email and phone, demonstrate our product, provide information to prospects and consultants about our value proposition, and work with senior sales executives to close business.  This is a terrific opportunity for an individual with 2-5 years’ experience who is looking to develop their career in sales and marketing within the healthcare IT industry.

Job Description

  • Expert for the Company’s key financial applications, including: Oracle Fusion, Hyperion, Domo, Looker.  Configures site specific and global application parameters in support of usage decisions
  • Optimizing architecture and integration (master data convention, roll up/hierarchy, cost/revenue centers/ attributes) across systems
  • Oversees the service delivery and support provided by financial application vendors and partners. Evaluates new releases/patches, tests and approve changes for implementation.  Work closely with the application vendor in the resolution of any software bugs or support requests
  • Defining/maintaining Finance Systems User Guides
  • System Admin duties / Helpdesk to the Finance Team (training, problem solving, etc.)
  • Troubleshoots and resolves user production issues for financial applications, problem analysis, identifying if issues are related to data, application configuration or bugs (including off hours as required).
  • Updates to system (testing, etc.)
  • Communication with Oracle and implementation consultants as needed
  • Maintenance of system design documents
  • Maintaining/monitoring security and user authorizations
  • Metadata load and validation
  • Mapping of GL accounts as they modify the GL structure within Oracle and Hyperion
  • Update internal policies and documentation, Identifying and evaluating optimization and automation opportunities and executing the desired transformation
  • Maintain and further develop the data extracts, mapping rules and formulas required to migrate data from the financial source systems to the financial consolidation systems
  • Document procedures and create user manual and truly support users in terms of navigating the system and answer questions
  • Review financial system change requests of the finance team, gather requirements and analyze existing software capabilities to meet the business requirements. Lead the functional analysis, design and implementation of financial system changes in accordance with company’s requirements.

Qualifications

  • 4+ years of experience working as a financial systems analyst or financial systems admin. Hyperion, Oracle, Domo, Hyperion, Looker systems experience preferred. Experience with SQL and ETL tools desired
  • Bachelor’s Degree in Finance, Accounting, MIS or related field; or equivalent combination of education and experience
  • Broad/conceptual knowledge of various application and infrastructure technologies and hardware platforms
  • Experience in managing multiple projects simultaneously and demonstrated strong finance/accounting business background
  • Strong emphasis on understanding financial processes including consolidation logic and business rules, understand the logic is a must.
  • Fast learner – able to digest our entity structure and account mapping in short period of time and know how data management works.  Financial close and consolidation experience
  • Financial reporting understanding
  • Intermediate MS Office Suite skills: Excel (pivot tables, v-lookups), PPT and Word

Additional Information

Your Team:

Should you join American Well and the Finance team, you can expect:

Accounting and Finance is a service-oriented organization that is responsible for supporting the company's operations in all aspects of its business.  We have deployed sophisticated enterprise resource planning solutions across the company in order to support the company’s growth to deliver actionable information to all stakeholders.  The Accounting and Finance team is made up of dedicated professional team members.

Our day to day work involves dealing with complex accounting and tax matters and building sophisticated financial models to support key company decisions including cost benefit and ROI models.   Our organization is charged with the month-end close, financial reporting and analysis, tax compliance and planning, customer claims processing and management, customer invoicing, payroll, financial systems.  

If you wish to join a collaborative organization that works hard but has fun this is the place for you!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

  • Three weeks of vacation time
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Free gym access – on-site
  • Prime office space with views overlooking all of Boston
  • Complimentary snacks and drinks
Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Customer Support Specialist. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Customer Support Manager will play a critical role in the success of our relationships with our enterprise clients and end users of our technology. The Customer Support Manager will lead a growing team of Customer Support Specialists to provide outstanding support to our enterprise clients.  This person will focus on all aspects of customer satisfaction while carefully tracking and managing client issues. The right candidate has experience leading a software support team, working collaboratively with other internal teams and fostering positive relationships with our clients.  Strong communication, creative problem solving and a passion for customer service are all key attributes for this role.    

Job Description

  • Support IT Help Desk function which services more than 400 end users
  • Lead Help Desk and select IT Infrastructure projects for a 24/7 company
  • Ensure timely resolution of open trouble tickets and change requests
  • Manage after-hours and emergency maintenance as needed
  • Provide uninterrupted service on all corporate IT resources, servers and systems
  • Ability to quickly isolate issues and drive them to resolution. 
  • Candidates must have some experience and hands-on expertise in the following areas
    • o MacOS, Windows 7,8 and 10 experiences required
    • Windows Server 2003/2008/2012 experience is strongly preferred
    • Microsoft Exchange, Office 365, SharePoint, Active Directory, SQL Server strongly preferred
    • Experience with Linux OS is strongly preferred
    • iPhone/iPad, Android mobile support is required
    • Symantec Backup Exec, PGP encryption, Endpoint Protection preferred
    • Basic proficiency with networking protocols including TCP/IP, SSL VPN, DNS, etc.
  • The candidate must be able to follow engineering best practices and work both independently and as a contributor to a team. 
  • The candidate must have excellent communications skills and be presentable to executives and clients.

Qualifications

  • Minimum 1-2 years of hands-on experience in a Help Desk environment.  
  • Experience troubleshooting Windows and Mac end-user issues.
  • Industry certifications from Microsoft (MCSE, MCSM, MCITP) are preferred.
  • In compliance or able to work without requiring sponsorship

Additional Information

Your Team

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you. 

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Three weeks of vacation time

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Oracle Database Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Oracle Database Manager will play a critical role in Hosting Department. Specifically, the Oracle Database Manager will:

Job Description

·         DBA Manager is responsible for managing a team of database administrators and owning administration of production and pre-production databases.

·         Manage Oracle databases supporting a 24/7 SaaS business critical environment

·         Assume ownership of database related issues; pursues problem resolution and root cause analysis with both internal departments and vendors

·         Work with other departments on new database-related architecture and/or updates to existing database related architecture

·         Support replication solutions such as Data Guard and Golden Gate

·         Plan and install upgrades and patches

·         Lead the team in solutioning, planning, documenting and executing Disaster Recovery solutions and scheduled testing

·         Creating and maintaining documentation of new systems and processes/procedures

·         Identify and address increases in system resource requirements

·         Ensure strict compliance with regulations such as HIPAA and PCI

·         Participate in 24/7 call rotation

 

Qualifications

·         Experienced management of Database Administrators. This includes DBA task and time management, project planning, understanding application lifecycles, production support requirements, and data security policies

·         Experience in managing Oracle RAC Database clusters

·         Comfortable working with Red Hat Linux

·         Familiar with writing and debugging SQL queries and PL/SQL packages

·         Competent in a scripting language such as Bash, Perl, or Python

·         Candidate needs to be able to interact with and help users with varying degrees of technical aptitude. Effective communication skills are required

·         Ability to work on several projects and tasks concurrently - time slicing and prioritizing as required

·         Ability to work in a secure environment and to treat data security as a high priority. Experience with database security settings to maintain a highly secure database environment is required

Additional Information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent.  Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering.  We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock. If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Three weeks of vacation time

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Drop-off/pick up dry cleaning service

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks

75 State St., 26th Floor
Boston, MA 02109

What is it like to work at American Well in terms of your culture? 

At American Well we’re working to change the way health care is delivered through telehealth. Telehealth – the ability to see your doctor on your phone or desktop computer – is a major paradigm shift for consumers and doctors, and as a result, we’re working hard to answer questions and solve problems that have never been addressed before. Everyone is very passionate about their individual contributions as well as what we’re doing together as a company to help shape the future of care delivery, which makes it an inspiring place to be. It’s really exciting but also a lot of work so as you can imagine our culture is about being smart, fast, efficient, and collaborative. You feel like your work matters and you’re excited to come to work because of it.

On the flip side, it’s not a cultural fit for people who want to clock in, clock out and get paid, or need a week to make a decision.

What’s the best way to get a job at American Well?

There are so many opportunities to have an impact at American Well, because we work in an emerging market and are creating new jobs and opportunities all the time. Many people have come to American Well in one department or role and then, of their own determination and skill set, migrated into other departments and roles. So really the best way to get a job is to identify a position that fits your experience, but also be honest and upfront about your skills set, experience and interests, as there may be a great opportunity for you here that you did not immediately identify with from a posted position. 

What can someone expect during the interview process?

The interview process for each position is unique to that position and department in terms of how many people you might meet, and whether there are additional requirements like submitting a writing sample. However, interviews here usually consist of an initial phone or FaceTime/Skype interview, followed by in-person interviews, when possible, with the team with whom you’d work day-to-day. We run a pretty efficient interview process here – in part because we’re growing fast, and because we know that hiring the right people is essential to our continued success – so you’re likely to hear from us on next steps pretty quickly. 

What can people expect over the course of their career at American Well?

At American Well we pride ourselves on investing in our people and promoting from within. At the end of the day we’re all working hand-in-hand to achieve our mission to change the way care is delivered, and so we want to keep the people who have contributed to our mission and make them feel like they’re learning and growing, too. Because we’re a culture of driven high achievers, we know first-hand that sometimes staying at a company means having opportunities to try on new “hats” and take on new roles. Many American Well team members have moved into different departments and roles over the course of their career, and found satisfaction taking on new challenges, expanding their skills sets, or working with different team members. It’s pretty exciting to think that you could have a second career at the same company, if that appeals to you.

Are there any favorite activities that the employees do outside of the office? 

American Well is headquartered at 75 State Street in the Financial District, making us centrally located to great bars and restaurants, and steps away from Faneuil Hall and the new Boston Public Market. We tend to have outings after work together and as a health tech company, many of our employees enjoy an active lifestyle outside of work – recently some of our team members ran the New York City marathon. As a company we have an annual holiday party in addition to other leadership development and social initiatives.  

American Well Office

Are there any fun facts or unique stories that you can share about American Well or individuals that work there?

Wow – probably too many to mention. We’re not a boring group. Our Chief Marketing Officer is a published author. One of our VPs teaches aerial sports on the weekend. We have former triathletes, avid swing dancers, part-time professional photographers and yoga instructors, Boy Scout troop leaders, all on our team of 200-plus employees. That’s just a sampling but we’re a pretty dynamic team here that has many passions outside of work.

As for unique stories – our Chief Executive Officers, Drs. Roy and Ido Schoenberg are pretty inspiring. Both grew up just outside of Jerusalem and served in the Israeli military. Roy received his medical training prior to service and was a combat physician; Ido served before attending medical school. Together they founded two other technology companies before starting American Well.

American Well CEO

What TV or movie would best describe the working environment and employees at American Well?

Star Trek – we’re navigating new territories and doing it together with a shared mission in mind

Do you have any unique benefits or perks? 

In addition to the traditional paid time off, medical, dental and vision benefits, and competitive salary, all of our employees (and their families) get free access to Amwell, our 24/7 consumer service and telehealth mobile app for live, online doctor visits. 

What’s on tap or in your fridge?

We keep a strong supply of snacks and soft drinks. Flavored seltzers, waters, soda, coffee, tea, chips, cookies, fruit twists, nuts, fruit. But frankly there are so many great dining options around our building it is hard not to step outside and take advantage of that, too. 

Blog

March 5, 2018
We've found that the barrier to introducing telemedicine through Medicaid has not been technology, but has been reimbursement. Or, rather, the confusion around reimbursement. The post Why telemedicine is a great option for Medicaid recipients appeared first on American Well. ...
January 5, 2018
As the number of children in the United States with significant health challenges rises, so does the need to provide experienced nursing care within schools. Avera eCARE School Health partners with K-12 school districts to provide registered nurse coverage for the entire school day – ensuring immediate response to the health care needs of every […] The post Avera eCARE connects diabetic student to registered nurse within seconds appeared first on American Well. ...
December 11, 2017
Physicians from top health systems discuss how they are ensuring quality standards are met and upheld during video visits. The post How top health systems deliver high-quality care through telehealth appeared first on American Well. ...
December 6, 2017
As you get up and running with your telehealth practice, you may be wondering: what exactly do my patients see? Download Amwell, set up your own patient account and explore. But until then, here are some answers to common questions we get from doctors about the patient experience: 1. Who are the patients on Amwell? […] The post Telehealth on Amwell: The Patient‘s Perspective appeared first on American Well. ...
November 29, 2017
You want to practice telemedicine and your Amwell practice is now live. What next? Here are three easy ways to make your new Amwell practice stand out: The post 3 Steps to Setting up a Successful Practice appeared first on American Well. ...