Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and thats why we need you!
Ketryx is saving and improving lives by making medical software and AI safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that by automating much of the documentation and quality processes teams do, they will be able to produce safer and more innovative medical software faster.
Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and thats why we need you!
The role
We are rapidly expanding our Client Operations team to support the massive influx of customers. As a Client Operations Associate, you aim to make our customers successful by offering functional and product expertise and delivering exceptional service. As a member of the client operations team, you will support customers in their onboarding process and assist in developing new regulatory and quality products. This is fundamental in achieving our ambitious objectives of impacting over 20 million patient lives in 2024 and is an excellent growth opportunity for the right individual.
About you
You possess experience working in regulated industries and deeply appreciate regulation's critical role in ensuring safety and reliability. Your analytical mindset often contemplates how quality can be achieved more effectively. You are energized by interactions with others and are passionate about facilitating the development of life-saving technologies. As a proactive and adaptable professional, you excel at establishing order within dynamic settings. You flourish in rapid-paced environments and have a natural affinity for thinking on your feet. If you resonate with this description, we would be eager to explore the possibility of you joining our team.
Responsibilities
- Execute customer and organization priorities, including QMS document authorship, configuration changes, professional services, onboarding, training, and support.
- Draft and own formal documents, including policies, plans, work instructions, and standard operating procedures.
- Support clients to help them understand how Ketryx products and services can help solve their problems.
- Provide input to the product roadmap based on client and observational feedback
- Serve as a formal quality decision-maker within the Ketryx Quality Management System (QMS)
- Collaborate with the development team to shape and approve features throughout the development lifecycle.
- Advocate for a culture of quality, championing continuous improvement throughout the organization.
- Read, interpret, and apply regulations and technical standards relevant to clients.
Required Skills
- Previous experience working within a regulated environment on a validated product. Examples include:
- An understanding and interest in software-related competencies such as product, customer success, and professional services.
- Proficient technical writing skills and technical literacy
- Strong interpersonal and communication skills, both oral and written.
- Proven ability to manage multiple priorities simultaneously.
- Problem-solving skills and the ability to think tactically about client priorities.
- Familiarity with CRM software and other customer success tools is a plus.
- Bachelor's degree in a relevant field or equivalent work experience
What We Offer
- Competitive salary and generous stock options
- Work in an exciting field with a positive impact on the world
- Opportunity to learn and grow as part of a global team
- Hybrid work model (mix of work from home and office is possible)
- Generous PTO
Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Come join our team and help make the most important products possible.